Rogers Communications Avaliações 

On or around the end of October 2025, during a recorded Rogers customer-service call, I was told that my existing internet agreement was expiring within days and that I needed to sign a new contract to keep my current service pricing.
Based on that information, I agreed to the new contract. (If I had been given accurate information about my existing agreement, which did not have cancellation penalties, I would not have agreed to the new contract.)
I later checked my account and discovered that my existing agreement was actually valid until November 2026.
I tried to resolve the issue directly with Rogers, but I was told that the old contract was gone and could not be restored. I therefore submitted a complaint to the CCTS. After the CCTS became involved, Rogers agreed to waive the cancellation fee.

Later, I cancelled my Rogers service on during June, 2026, but Rogers still charge an early-cancellation fee, along with late fees.
I have repeatedly tried to resolve this directly with Rogers. They provided billing-correction links, but the links did not work. After several calls, I kept receiving the same non-working link. So I have been unable to reach the appropriate Rogers escalation/back-office team to have the matter properly reviewed.

Has anyone experienced something similar with a telecom provider? How can I get this type of dispute reviewed by someone with authority to actually resolve it?

La pire compagnie de services telephonique. A toutes les étapes ce fut pénibles. Les technicien ne sont pas formées. 5h au service a la clientele pour activer une carte SIM. 4 appels pour annulé mes services par le 5G résidentiel était médiocre. La première fois il m'Ont donnée 2 mois gratuit etait senser fermé la ligne de téléphone et le 5g. 3 mois plus tard ils repartent la facturation... je les rappels pour insister que je veux tout arreter. Ile me disent oui.. puis rien ne change. Ce aura prit 5 appels et des heures au téléphones avec le service à la clientèle pour fermé les services. Je suis toujours en train de me battre pour me faire rembourser mes mois de facturés en trop. FUYEZ ROGERS.

Terrible company, I canceled my services and they continued to charge me. I did it at the store and their costumer service team said there was no evidence of this because it was at a store. Charged me with out consent when people do that its considered fraud but with Roger’s its just another day at the office. That is one in a long line of terrible experiences.

I wish I could give them 0 stars!
When I went to a Rogers store to pay my bill, the staff made a system error that misapplied my payment to the wrong account. As a result, my actual bill was left unpaid, and I was unfairly slapped with an extra charge. I have been trying to fix this issue for days, but every call to customer service takes at least 2 hours. In fact, my longest single phone call with them lasted a grueling 4.5 hours, and the issue is still unresolved. Absolutely terrible customer service and a complete lack of support.

Garbage scam company Rogers is, charged me $200 for a modem I returned and 4 extra months, plus said my monthly bill would be $58 but instead has been over $72 with any explanation. Be aware and check your bills people, they keep trying to sneak extra charges in every chance they get. WORST COMPANY TO DEAL WITH

I had a rogers sales rep come to my door. Promised me that i would be reimbursed for all fees for canceling my telus cell and home services. I should have received 1000 for home and over 3000 for my cell. Only received 200 for each. I tried contacting rogers and got no where. Then i have tried contacting Zenope the sales rep and still received very little help and very little responses from her. Do not trust rogers sales reps. They are ripping people off.

terrible, terrible service. for a simple cancelation request, I've been passing to different departments even without knowing what they do.

This is the worst company when it comes to customer service.

Rogers is done. India operated and incompetent untrained workers. Not INdias fault but Rogers and Marc Carney. This should be illegal. Left my phone unhooked after a service call and it was a contractor, not Rogers and I called on the weekend and there IS NOT EMERGENCY line and I need that landline. Leave Rogers.

Customer service is terrible, sitting on hold for well over 2 hours to get an esim issue resolved. Meanwhile my phone doesn't work and I need it for work.

Worst customer service experience ever.

I waited on hold for more than an hour, and when someone finally answered, it seemed like the call was picked up by mistake. I could hear people laughing in the background, and then they hung up on me. I tried again, and the same kind of thing kept happening.

On top of that, I’ve had ongoing issues with unexpected and excessive charges on my bills. Trying to get someone to actually help resolve these issues has been incredibly frustrating.

Based on my experience, I would not recommend Rogers at all. Save yourself the frustration and look elsewhere.

I have been a loyal customer to Roger’s for years now and this month I was hit with a lock out fee of $50 due to overages that somehow happened in 4 minutes that no one can explain. I got a 90% over to an 100% in 2 minutes and a lock out 2 minutes after that. The supervisor suggested I either pay for a higher plan or allow it to keep adding up with my consent.

They did it again. I am in the thornhill area (Yonge and Clark) and they managed to a have a regional outage again. Never happens with Bell. Rogers knows how to break stuff...

My experience Iam will be stupid if I join roger i did not sign but still sending me payment I been callin for 3 weeks but no answer

Rogers keeps raising my bill each month... I went from paying $100 dollars for 2 phones to $183 in just 4 months. It's impossible to speak to real people. Rogers AI has become judge jury and executioner. Thanks! Rogers Executives live in shameless luxury while we struggle to live. Terrible company!!! Scam and fleece their customers. You must answer to God Almighty!!!
"The people of the land have defrauded and committed robbery, they have mistreated the needy and the poor, and they have defrauded the foreign resident and denied him justice.’" Ezekiel 22:29

Rogers is not a one star rather it’s starless firm
Had Fido as my telecommunications provider for over 20 years without an issue, on the contrary, great customer service and great uninterrupted service
One day Rogers telecommunications (I know that Fido was owned by Rogers) starts to manage Fido and the reason why I had switched from Rogers to Fido caught up
Fido invoice is increased, I call to ask why and after negotiating, the price reverts back to its original and a couple more repeated incidents I grew tired and left Rogers
Rogers is a terrible firm with zero customer service, I chose to not go into detail regarding my experience with Rogers but I wouldn’t wish it on my enemies

I had Rogers home internet for two years, and unfortunately, my experience with their customer service was extremely disappointing.

When I wanted to change my internet plan, I spoke with more than five different Rogers agents, and not one of them was genuinely helpful. The customer service was some of the worst I have ever experienced. Several agents were rude, dismissive, and made the entire process unnecessarily frustrating.

My original plan had ended two months earlier, and during those two months, I received no call or meaningful communication from Rogers about renewing, changing, or reviewing my plan. I had been dealing with personal circumstances and simply forgot about the contract ending. As a result, I was charged over $300 for just two additional months.

When I finally contacted Rogers, I paid the amount, but despite being a long-term customer, I was not offered any reasonable solution, discount, or new internet offer.

For a company of this size, I honestly expected a much higher standard of customer service. Unfortunately, my experience showed the opposite. The way a company treats its customers when they need help says a lot about the company itself, and Rogers seriously needs to improve its customer service

I cancelled my account with Rogers because all I wanted was internet service, they convinced me to take the internet and tv bundled then the security, whenever I called to say all I need is internet, they kept saying they're offering you a lower package, and the bill did not go down. So I switched to another provider and it is only 82.00 a month and good reliable internet. I returned all their equipment but before they received it they bill you with more than 1,100.00.
When they finally received the equipment you still have to call them to let them know about the email you received from them telling you they got their equipment, so they can credit that back. I did that and did not get the correct credit. So I had to call them another three times to get it fixed. I am convinced their agents do not get proper training because they don't know what they are doing. When someone finally answered, the person said: sure, I will help you, then it goes quiet, then without saying anything the incompetent just transferred me to the wrong department. Grrrr.
Never again. I am sure Rogers CEOs and all those big cats DO NOT CARE ABOUT ALL THESE BAD REVIEWS.

Terrible customer service relations.
Between 2-3 hour wait time on the phone waiting for customer service agent.
Highest priced plans of those I researched.

Not even deserve one star! Is over 2 hours waiting for technical customer service and still no answer! I will find another provider and cancel Rogers, is awful! They only answer when you are going to buy a new product but once you face any issue no one is answering!