Ronseal Avaliações 

814
O TrustScore é 2 de um total de 5

2,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Bought a pump sprayer but it has to be the worst experience I have ever had, the paint is watery and requires at least 2 coats despite being sold as one coat, the sprayer clogs every 3 minutes and i... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I usually love Ronseal products particularly their fence treatments & wood paints. However, I purchased their “Midnight Blue” wood paint and the colour is absolutely disgusting. How any comp... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Very disappointed with this paint. I'm having to apply a third coat just to get reasonable coverage. It goes on so thin it feels like you're painting with coloured water rather than wood paint. For th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had an incident of the handle becoming detatched from the ronseal fence paint and consequently spilling most of it and as you can image paint everywhere. ☹️. Contacted ronseal who responded straigh... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de tintas

Sobre Ronseal

Escrito pela empresa

Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again. That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.

Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm

Get the job done right, first time!

Our product range covers:

Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.

Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.

We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.

Informações de contato

2,0

Ruim

O TrustScore é 2 de um total de 5

814 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 98% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,0

Todas as avaliações

(814)

122 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

They claim 10 years on wood stain

They claim 10 years on wood stain, but should be 2 years only, poor poor poor quality product.

9 de maio de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Rafal,

We are so sorry to hear you are not satisfied with the quality of our Woodstain product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Avaliado com 1 de um total de 5 estrelas

I used the Ronseal outdoor furniture…

I used the Ronseal outdoor furniture oil. It completely ruined a new hardwood garden bench. Ronseals answer was that I rub it down and recoil as the original may be past it's user life. That was it,, do not use this company, a crap product with zero customer concern.

9 de maio de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Robert,

We are so sorry to hear you are not satisfied with the quality of our oil product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Avaliado com 1 de um total de 5 estrelas

I bought a tin of Ronseal wood paint…

I bought a tin of Ronseal wood paint Racing green in a gloss finish, It is the worst paint I have ever used. After 4 coats there are still streaks where it has not covered the previous colour and brush marks, I followed all the instructions, very unhappy with the result, avoid this paint at all costs.

8 de maio de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Roy,

We are so sorry to hear you are not satisfied with the quality of our paint product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Avaliado com 5 de um total de 5 estrelas

Excellent aftersales

Excellent aftersales

8 de maio de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Carly,

Thank you for taking the time to leave us this amazing review.

It has made our day reading this!

Avaliado com 1 de um total de 5 estrelas

I bought some Ronseal precision brushes…

I bought some Ronseal precision brushes from B and Q.
They were packaged with a plastic hanger but other makes in the shop had cardboard packaging and hangers but the brushes looked inferior quality.
I was horrified when I got home and unpacked them to find the plastic packaging isn't even recyclable.
I can't believe that in 2026 a company like Ronseal couldn't give a damn about the environment and was using non recyclable plastic when I would have expected cardboard packaging for at least the last 10 years on this product.
I also condemn shops like B and Q for selling these items, if B and Q refused to stock items packaged in non recyclable plastic or cardboard, irresponsible companies like Ronseal would have to change.

In answer to the Ronseal reply...
At least 10 years too late. My company went over to cardboard packaging etc in 2010 because of concerns over global warming and plastic waste.
We had the packaging designed, printed and supplied within 2 months.

7 de maio de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Mike,

Thank you for your feedback. We appreciate and value all the insights and opinions of our customers.

We have been working hard through the years to increase the sustainability of our products as a whole, including the packaging composition. This includes innovations such as the Ronseal One Coat Shed & Fence Protector Refill Pouch - a concentrated fence stain which delivers 90% less plastic than our standard 5L buckets, commonplace in the market.

We have been working closely with many retailers to identify further opportunities to reduce environmental impact and are pleased to confirm that our Ronseal brush range will be updated later this year and will be produced in cardboard packaging moving forward.

We will continue to innovate and look for ways to further improve the categories that we operate in.

Thank you once again for taking the time to provide your feedback and we hope that this goes some way to allaying your concerns.

Avaliado com 1 de um total de 5 estrelas

PutOpenin tinting instruction on how to open the…

Putting instruction on how to open the tin on the label. Explain also that it is extremely difficult to open, and more so if you are a woman with not a lot of strength.

7 de maio de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Mary,

Thank you for taking the time to leave this review.

Your feedback is extremely important to us.

Avaliado com 1 de um total de 5 estrelas

Got Ronseal garage floor paint for my…

Got Ronseal garage floor paint for my garage,followed the instructions to the letter.Cleaned and sealed the floor with Bostik concrete sealer.I then applied 3coats of the paint(which is very easy to apply),allow the appropriate time between each coat. Then I left it for 5 days before driving my cars onto it,it chips very easily,if you drop your car Keys it chips ,if you have a stone stuck in your shoes,it chips ,and the same with stones stuck in your car tyres.Its just not up the job.DO NOT USE THIS PAINT ITS USELESS. I’m now left with trying to clean it all off and using another paint that will work.Ideally you need a 2 pack paint.I I would give it no Stars if I could.

30 de abril de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Liberato,

We are so sorry to hear you are not satisfied with the quality of our floor paint product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Relations.

I bought a Ronseal Fence Sprayer two years ago.
It was very easy to use. Towards the end of the first use, the end nozzle seemed to clog and stopped spraying, sending the fence covering out in two diagonal jets.

Despite a thorough cleaning this continued. I didn’t use the sprayer last season but tried again a matter of weeks ago. Unfortunately, there was no change in the nozzle, it still dispensed the liquid in two diagonal jets.

I contacted customer services in the hope that the matter could be rectified without me having to purchase a new sprayer.

There was absolutely no problem. A new nozzle is on its way free of charge.

28 de abril de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Roy,

Thank you for leaving us this fantastic review. Reading this has made our day!

Avaliado com 1 de um total de 5 estrelas

I purchased the Ronseal interior…and I'm still in shock.

I purchased the Ronseal interior varnish and when I opened it I nearly fell through the floor. Instead of a warm yellow polyurethane liquid there was a white one with the familiar smell of PVA glue. Since when did a weak wood glue and surface stabilizer become a "Diamond Hard" interior varnish? 750ml for £18 at Toolstation is daylight robbery and has to be the most misleading description of the contents of a tin ever. "Does what it says on the tin" it does not. I'm disgusted with Ronseal and with Toolstation for stocking this item. I tried to return it but was outside of their 30 days limit period.FOLLOW UP. After giving Ronseal all of the information and pictures that they requested they said that it's not PVA in the tin so I requested a chemical content list for the interior varnish and I'm still waiting.

2 de maio de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi David,

We are so sorry to hear you are not satisfied with our varnish. We are always striving to put out the best products.

We would really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Avaliado com 3 de um total de 5 estrelas

Well I had a problem with a Ronseal…

Well I had a problem with a Ronseal decking cleaner that did not do the job .I was not pleased as I had spent over two hours trying to clean my decking .I had used Ronseal to cover the decking two years ago and that was fine but the cleaner did not workat all .I got hold of Ronseal and they gave me a refund for the cleaner also telling me it was old stock .Brought it from B&Q so will be having a word with them as well .Happy to get my money back for the product but not happy for the two hours work ,all for nothing.

1 de maio de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Christopher,

We are sorry to learn of this.

Our customer services manager will be reaching out soon to try and assist further.

Avaliado com 5 de um total de 5 estrelas

Advice on product availability

I asked about availability of a product that I have used in the past, and received a thorough and detailed explanation about the recent rebranding.
The response was quick and exactly what I needed to know.

29 de abril de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Peter,

Thank you for leaving us this fantastic review. Reading this has made our day!

Avaliado com 5 de um total de 5 estrelas

Quick response to my email

Quick response to my email. Problem sorted by Extremely efficient and friendly customer services.

27 de abril de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi,

Thank you for leaving us this fantastic review. Reading this has made our day!

Avaliado com 1 de um total de 5 estrelas

Fence Life Plus in Sage - NOT sage

I bought Fence Life Plus in Sage - stupidly hadn't looked at reviews about the colour....Totally not sage. Spent hours painting fence panels for the colour to be a turquoise blue colour. Why advertise a product in a specific colour if you can't supply it. I'm not the first to experience this so clearly testing was way off and just rebrand the tubs you have listed as sage - I'm going to have to buy a different brand and redo as they clash with my new garden furniture.

Disappointed due to money and time spent already....other than that it's actually quite nice paint to paint with.

27 de abril de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Kayla,

We are so sorry to hear you are not satisfied with the quality of our fence product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Avaliado com 1 de um total de 5 estrelas

Total lack of customer service

I wrote to customers services regarding two safety issues regarding the 9lt plastic containers of fence paint.
Their biggest concern was worrying if I was going to make a claim!
Also I could not find on your website a tab for customer services.

24 de abril de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi,

Thank you for taking the time to leave this review.

The customer services manager will be reaching out soon to request your details to try and resolve this for you.

Avaliado com 1 de um total de 5 estrelas

Ronseal Fence Life plus

Ronseal Fence Life plus. Horrible runny paint that leaves an ugly streaky finish. I’ve given my shed five coats so far to try and make the finish look less ugly. If the sixth coat doesn’t do it then I will sand it back and use a decent product. Don’t waste your money on this green water.

25 de abril de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Cathy,

We are so sorry to hear you are not satisfied with the quality of our fence product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

Avaliado com 1 de um total de 5 estrelas

Ronseal Fence Life paint

I have a lot of fencing and some of them need patching up ,but I was unable to find RONSEAL FENCE LIFE COUNTRY OAK anywhere locally? I emailed the firm to ask why, and they informed me that they had discontinued ``country oak`` and they kindly sent me this Trustpilot link in the following line, At Ronseal, we’re always looking to improve and ensure we do ‘Exactly what it says on the tin’. Sadly in this this instance I am unable to purchase a tin in the first place which is very annoying! I am going to have to change colour and have to repaint the whole lot! I might change brand now, why should Ronseal benefit at my expense!

24 de abril de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Ce,

Thank you for taking the time to leave this review.

The customer services manager will be reaching out soon to request your details to try and resolve this for you.

Avaliado com 1 de um total de 5 estrelas

10 year woodstain my ar#e

10 year woodstain breaks down in less than a year, five months of which was under cover out of the weather. Customer Services response to my complaint was that basically it was all my fault due to light sanding the brand new seating only where it was needed, not the entire surface. Also i covered it with a huge purpose made bag that allowed loads of ventilation by only lying on the arms and back, but this somehow allowed condensation to permeate the three coat of ten year woodstain and cause mould stains !!! All this was apparently not the fault of the ten year woodstain but my fault all along!!! I shouldn't have bothered and certainly won't in the future, because I won't be using Ronseal ever again, preferring to use Furniture Clinics Wood Sealer, Preserver & Protector - 5L and I urge you to do the same. PS despite the reply below, I'm still waiting. Some four weeks later and I am happy to say that the issue as now been resolved with an amicable agreement.

24 de abril de 2026
Avaliação não solicitada
logotipo da Ronseal

Resposta da Ronseal

Hi Bernie,

We are so sorry to hear you are not satisfied with the quality of our 10 Year Woodstain product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.

It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.

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