Bought a pump sprayer but it has to be the worst experience I have ever had, the paint is watery and requires at least 2 coats despite being sold as one coat, the sprayer clogs every 3 minutes and i... Ver mais
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Veja o que dizem as avaliações
I usually love Ronseal products particularly their fence treatments & wood paints. However, I purchased their “Midnight Blue” wood paint and the colour is absolutely disgusting. How any comp... Ver mais
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Very disappointed with this paint. I'm having to apply a third coat just to get reasonable coverage. It goes on so thin it feels like you're painting with coloured water rather than wood paint. For th... Ver mais
A empresa respondeu
Had an incident of the handle becoming detatched from the ronseal fence paint and consequently spilling most of it and as you can image paint everywhere. ☹️. Contacted ronseal who responded straigh... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Ronseal
Escrito pela empresa
Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again.
That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.
Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm
Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm
Get the job done right, first time!
Our product range covers:
Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.
Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.
We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.
Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.
We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.
Informações de contato
Thorncliffe Park, Chapeltown, Sheffield, Reino Unido
- 0114 240 9469
- enquiry@ronseal.co.uk
- ronseal.com
2,0
Ruim
814 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fence looks like new.
Used Ronseal Timbercare on my fence. Really does do 'what it says on the tin'.
Fence looks as good as new.
Recommendation: Buy a proper brush made for the job. Takes much longer with an ordinary paintbrush.
9 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Dave,
Thank you for taking the time to leave us this amazing review.
It has made our day reading this!
I have now used 16 different Ronseal…
I have now used 16 different Ronseal Garden Paint colours while making over 450 planters from disused pallets. Some colours like Purple Berry have excellent coverage, but several including Cherry Blossom need 5 or more coats to even hope of getting a satisfactory finish.
Also aggravating is that some colours like Cherry Blossom are only available in 250 or 750ml sizes and not 2.5l which makes the multi-coat requirement even more expensive.
I really hope that these comments will be read and addressed.
6 de junho de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Adrian,
Thank you for taking the time to leave this review.
The comments you have made will be passed on and investigated.
Rubbish
Absolute rubbish.Ive given my new fence panels 3 coats and it’s still not covered properly.It certainly doesn’t do what it says on the tin (1 coat)false advertising.
Don’t waste your money and time.
28 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Susan,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
we purchased some sage green decking…
we purchased some sage green decking paint, it came out blue, not a nice blue but a duck egg muted blue. so i did what anybody would do and i made a complaint to ronseal, after several emails and lengthy discussions, photos, proof. they said that blue is within acceptable tolerances to green. have you every heard such utter nonescence!!! i cant believe it, i wont belive it!! blue is not green, no sign of a refund for the paint, just a thank you and kiss my (you know what).
25 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Frank,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Not what it said on the tin…
Bought some dark grey Ultimate Decking Paint and it turned out to be very light grey. Complained to Ronseal who basically said the shade of paint was consistent with their colour chart and basically said it was my fault because I had previously painted the decking. Funny that the Cuprinol that I used after on the same decking, covered beautifully and was the exact shade advertised.
24 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
I had to give it one star because it…
I had to give it one star because it wouldn’t let me do 0 …I have used the same Ronseal one coat tile paint for years , but this tin is terrible, I mixed it well ( but nothing to mix , very watery) left lots of brush streaks , never happened before, I always Rub down well with sand paper..I wish I could put a picture!!!! — Update, well having given it a second coat it’s much better, Although they call it one coat !
26 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi LInda,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Complaning about a productRONSEAL NON- DRIP PAINT …
Complaning about a product and their givign advice on how to use the paint, not at all satisfactory.
Please
26 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Mesuria,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
I liked… and didn’t like ..
I liked - I got a refund. I didn’t like having to call twice . I didn’t like that you had no call record or information of me speaking to a rep a few days earlier . I didn’t like - even after me explaining Iam a professional and explained how I applied the varnish and no contamination - having used your product over 30 years - you still didn’t want to except the product was at fault - not the user .
So it’s been nearly a month now …. And good ol Ronseal has failed again - none of there customer service managers have reached an out as stated by Ronseal … maybe I need to reach out to them again ?
21 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Alan,
Thank you for taking the time to leave this review.
We would really like the opportunity to see how we can assist further..
Our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
The product was not fit for purpose
The product was not fit for purpose, the varnish was described as 10 year wood stain , I did not get one year before it started to fade and flake. I painted a cabin with Roseal 10 year wood stain, the front and back which was exteremely sheltered have remained in fairly good condition, however the gable ends which are more exposed to the weather have failed badly, Obviously as the cabin was all painted the same way and at the same time there can only be one explanation ...despite the paint being advertised for outside use, its ability to withstand weather is very limited ...Just to add to your reply, which is appreciated...I had correspondence with one of your advisors and basically as I had no receipt (fair enough) there was no where to go with the complaint...My point remains the wood stain is not suitable for all outdoor areas and I wasted time and money by using the product
21 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Cathy,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Different shade
Bought two cans of the same paint, from two different shops, yet the shade was different. Contacted customer service team, who incorrectly suggested I hadn’t stirred the cans enough. Paint was extremely watery on application even after the mix and final finish poor. Won’t be using again. Expensive as well.
16 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Adam,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Had a problem with one of there…
Had a problem with one of there products which has now been sorted out. Very good service.
5 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Nigel,
Thank you for taking the time to leave us this amazing review.
It has made our day reading this!
Great support for a little problem
Great support for a little problem, resolved in an unexpected and welcome way.
17 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Dan,
Thank you for taking the time to leave us this amazing review.
It has made our day reading this!
Doesn’t do what it says on the tin
I recently purchased Ronseal midnight blue fence paint, and after three coats it’s still nowhere near midnight blue but a dark teal, so very disappointed as we had brought 18 litres.
Their customer service has been very swift with replies and keeping in touch, but unless they can come up with a paint that’s actually blue, we have fences that are now dark teal.
I honestly couldn’t recommend Ronseal as it definitely doesn’t do what it says on the tin.
20 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Margaret,
Thank you for taking the time to leave us this review.
You feedback is very important to us. Our customer services manager will be reaching out soon to see how we can assist further.
Bianca was amazing and really solved my…
Bianca was amazing and really solved my issue promptly
18 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Mark,
Thank you for taking the time to leave us this amazing review.
It has made our day reading this!
Bought sage as I thought but after…
Bought sage as I thought but after three coats more a marine blue not cheap to not get colour you expect it to be
13 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Sheila,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Quick response
18 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi,
Thank you for taking the time to leave us this amazing review.
It has made our day reading this!
Ronseals newest generation of pump…
Ronseals newest generation of pump fence sprayers is so poor. I have had one for years but lost it in a move. It required thorough cleaning and good maintenance but if you did that it worked well for a long time. Bought a new one from B&Q and it is terrible. The spray nozzle just doesn't spray well even after extremely thorough cleaning. They have clearly cut the quality of the materials to cheaper their costs but still charge a lot more for a sprayer than is reasonable. Do not buy their sprayers.
17 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Gareth,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our sprayer. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
For almost £40 I would have expected…
For almost £40 I would have expected the Ronseal pressure sprayer to have lasted more than 3 years. On contacting you to see if you would consider a goodwill replacement I was brushed off with patronising empathy and a refusal. I shall be making every effort to avoid buying any of your products in the future
15 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Chris,
Thank you for taking the time to leave this review.
Thank you for taking the time to leave this review.
I am sorry that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service manager will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Water thin paint
I bought this "paint" to use on an arbour. When I opened the tin, i was suprised I had bought not paint but what seemed like coloured water. I did consider returning it but decided it must be ok because it was Ronseal. How wrong i was, 5 coats and many hours later the original wood still showed through and when i wiped some bird's droppings off, the "paint" came off.
How this company is getting away with selling water to the public as paint i dont know. This is the worse paint I've ever used. I obviously won't be using Ronseal again, complete waste of my time and money. I tried to call Ronseal customer service but couldnt get through. They don't care.
Take this as a warning and please don't buy this product or youll be sure to regret it.
23 de março de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi Mike,
We are so sorry to hear you are not satisfied with the quality of our fence product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Ronseal one coat forest green,not sure…
Ronseal one coat forest green,not sure how this company is getting away with selling water to the public as paint,the worse paint I've ever used,one coat ? More like 3 still looks patchy,will be surprised if it doesn't need doing again next year obviously won't be using ronseal EVER again,total waste of time and money. UPDATE same reply you send to everyone else shows how much you care about you're customer's,don't bother ill just never buy any of your products again.
11 de maio de 2026
Avaliação não solicitada
Resposta da Ronseal
Hi David,
We are so sorry to hear you are not satisfied with the quality of our fence product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
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