Bought a pump sprayer but it has to be the worst experience I have ever had, the paint is watery and requires at least 2 coats despite being sold as one coat, the sprayer clogs every 3 minutes and i... Ver mais
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Veja o que dizem as avaliações
I usually love Ronseal products particularly their fence treatments & wood paints. However, I purchased their “Midnight Blue” wood paint and the colour is absolutely disgusting. How any comp... Ver mais
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Very disappointed with this paint. I'm having to apply a third coat just to get reasonable coverage. It goes on so thin it feels like you're painting with coloured water rather than wood paint. For th... Ver mais
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Had an incident of the handle becoming detatched from the ronseal fence paint and consequently spilling most of it and as you can image paint everywhere. ☹️. Contacted ronseal who responded straigh... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Ronseal
Escrito pela empresa
Let's be honest. Most people don't enjoy DIY tasks. One job can turn into many. Fear not. The team at Ronseal are here to tell you exactly what you need to know to get the job done. As painlessly and as quickly as possible. And, the performance of our products mean it’ll be a while before you have to do the job again.
That’s because, with Ronseal, you can be assured that our products perform exactly how we say they will. We keep our instructions and product descriptions as clear and straight-forward as possible. That way you know what you’re getting. And can be sure you choose the right tools for the job. That’s why Ronseal – Does Exactly What It Says On The Tin.
Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm
Help & Support (UK)
Opening hours
Monday - Thursday: 8:30am - 5pm
Friday: 8:30am - 4:30pm
Get the job done right, first time!
Our product range covers:
Garden Woodcare
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.
Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.
We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.
Protecting your decking, fences, sheds and garden furniture – and keeping them looking good for longer.
Home Woodcare
Taking care of the wood inside the home, such as tables, floors and doors. Paint to give your kitchen tiles a make-over, your floor a refresh and prep to cover wood knots before you get started on your emulsion. Wall & wood fillers and products that make sure you get a good finish to your project.
We spend a lot of time developing our range of products. And listening to what you have to say helps us do this. We always encourage feedback. That way our Research & Development labs can make sure we’re using our latest technology to the best effect – making products that will get your DIY job done.
Informações de contato
Thorncliffe Park, Chapeltown, Sheffield, Reino Unido
- 0114 240 9469
- enquiry@ronseal.co.uk
- ronseal.com
2,0
Ruim
814 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Deeply Disappointed
Deeply Disappointed – Poor Coverage Despite Multiple Tins
After using almost 10 tins of paint (including 3 x 9L and 4 x 5L of "Slate"), I’m extremely disappointed. No matter how many coats I applied, the coverage remained patchy and inadequate. I've followed all instructions, mixed the paint and used more paint than should be necessary, but the results are still not good. PLEASE DONT WASTE YOUR MONEY
6 de outubro de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi Brittany,
Thank you for taking the time to leave us a review, your feedback is important to us.
We’d really like to extend our apologies for the disappointment you’ve had with the application of this product.
We want to assure you that this is not something we would expect from our products.
We would greatly appreciate the opportunity to discuss this further with you to try to find a resolution, we have requested further information so our customer service team can reach out.
Ronseal fence life colour change extremely difficult to do
Tell people if they ever want to change the colour and if it's from a dark to a lighter colour you will need so many coats! I'm on 5 now and it still needs more! I say don't use the product.
12 de outubro de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi Michael,
Hi David,
Thank you for taking the time to leave this review.
We’re really sorry to hear that our Ronseal Fence Life hasn’t lived up to your expectations on this occasion. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. If there is anything we can do to improve your experience then please do contact the team where we’ll be more than happy to assist.
Use a More Suitable Container
I have used Ronseal products for more years than I care to remember but my present project has been harder work than normal. On this project I have bought numerous 750ml tins of water based varnish which all had traces of rust when opened. If the can isn't used completely on opening any future use of the varnish is plagued with rust flakes.
I have saved some of my outlay by simply using jars with plastic screw lids. This isn't exactly environmentally friendly.
I will now be searching for a new supplier who live up to their claims.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi David,
Thank you for taking the time to leave this review.
We’re really sorry to hear that this product hasn’t lived up to your expectations on this occasion. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. If there is anything we can do to improve your experience then please do contact the team where we’ll be more than happy to assist.
Bad product and even worse customer service
Yet another bad review for a Ronseal product! Don't they ever take any notice of the reviews? Just the same old anodyne response every time. I bought a tin of Direct to Metal paint (offering 15 year protection!!!!) with which to paint my garage door. The door was prepared according to the instructions on the tin and applied in September last year. Despite the 15 year protection guarantee, the paint peeled off in several places over winter. When I contacted customer services, I was initially told that this had happened because the paint had been subjected to temperature and moisture variations. This is an EXTERIOR paint. We generally call these variations 'Weather' ! Several emails later when they told me at various times that I should have applied 2 coats of undercoat ( the paint claims NOT to need an undercoat), that I had not prepared the surface properly (I have been painting for over 59 years , so DO know what I am doing), that the WALL should have been prepared better and again that temperature and moisture were the cause, I threw in the towel and gave up. They very generously offered me a free tin of paint but then sent a voucher for a different one! They also expect me to travel over 10 miles each way to my nearest B&Q store in order to cash it. It certainly DOES NOT do exactly what it says on the tin. I will NEVER buy a Ronseal or Valspar product again.
8 de setembro de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi Christine,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our D2M paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Truly dreadful product
Truly dreadful product. The worst paint i have ever used. Sadly, yet another grossly unhappy customer whom will never consider Ronseal again. Terrible opacity, brown turned out burgundy, blotchy, and will need 4-5 coats making it even more expansive than it is. Only given it a 1 because i cant give zero. Reached out to Ronseal with the issues, having wasted time sending much information, only for them to wash their hands of it.
30 de setembro de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi there,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Always used ronseal products very good…
Always used ronseal products very good with no problems. However after buying 10 litres of wood stain for my sheds it is bloody c..p.This follows a tin of varnish I purchased which was absolute c..p as well
Come on Ronseal what the hell has changed your end????
Yours totally p....d off AKA Eric Avery
6 de setembro de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi Eric,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our product.
We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Very disappointing
I used Ronseal Fence Life Plus on both new and old fence panels. My first challenge was opening the tub! While I admit my hands aren't great, but it was terribly difficult to get the lid off.
I found the paint to be very thin and it dripped everywhere, even though I was careful to tap the brush before using it. The older fence really absorbed the paint, so it will need several layers.
As others have mentioned, the sage green is very blue shade, but you don't know that until it dries.
Someone mentioned it is easy to remove from clothing, but that hasn't been my experience.
Unfortunately, I bought two tubs of this paint, but I wish I hadn't. After this, I shall return to my old favourite - Cuprinol Ducksvack.
24 de agosto de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi Rebecca,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our Fence Life Plus paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Obvious Colour difference using same paint
I have bought 6 Ronseal plus fence paint (all in slate colour), we paint the fence on the same day, all panels are in two coats, however the colour are totally different in different panel. We need to paint again😡. And we are not sure which one should be the “real” slate colour.
15 de agosto de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi there,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our Ronseal Fence paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Ronseal Spayer
Bought this with One Coat - useless!
Even thinning 8% could not produce a spray.
Binned!
I wouldn't even give it to anyone free.....
21 de agosto de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi Colin,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our One Coat Everywhere paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Who reads reviews before buying a tin…
Dreadful product! Who reads reviews before buying a tin of well known paint? The only thing I can say is that I wish I had! I want to add my dissapointment and dissatisfaction with both the quality of the paint and the attitude of the company. All I can do is pass on my experience to others and advise to keep at them until you get a refund. It took me three months and many many emails to get mine. The company will do everything in their power to put you off, don't let them. I reiterate EVERYTHING that all the previous reviews have said so instead of repeating it I will give you a sample of the company's reply to me when I contacted them directly. Save your sanity and do not buy Ronseal paint. I have had to paint my shed again with real paint, 4 months after using Ronseal. Below is the reply I received initially.
"Thank you for contacting Ronseal Consumer Services!
We really appreciate your feedback, this is very important to us.
I would like to apologize for any inconvenience you have encountered while using our product on your shed.
We would like to take a close look at this and provide you the proper advice on how to remedy this.
Would you please send the following information in order to assist us in finding a resolution for your issue?:
-Photo of the top of the tin showing the sticker with the batch number (starting with MR)
-What sort of primer was used? Can you send us a photo of the primer as well?
-How many coats were applied and how much time was left in between coats?
-Was the paint stirred prior to being applied? If so, what stirring implement was used?
In the meantime, If you need any more assistance with our products, feel free to contact us anytime, and we will be more than happy to help. "
For the record, they were not happy to help! Steer clear......
22 de agosto de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi Carmel,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Just applied Ronseal damp proof paint…
Just applied Ronseal damp proof paint and one part of the coverage a large paint blister has formed, answers please as to why that has occurred.
Reply from Ronseal is simply a standard reply it's simply not good enough to get a "reply" rather than an answer to the problem
18 de agosto de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi David,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
If there is anything we can do to improve your experience then please do contact the team where we’ll be more than happy to assist.
I WOULD NOT RECOMMEND THE RONSEA SPRAYER OR FENCE PAINT
I bought a Ronseal sprayer and Ronseal fence paint. When I came to spray my fence, all the sprayer did was get clogged up, so I ditched the sprayer and used a brush instead. I found this counter productive as I expected the sprayer to cope with all types of Ronseal products; thick or thin!
I would not recommend any Ronseal products based on my experience. I will buy cheap paint and brushes next time, it will save me time and money.
15 de agosto de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi Graham,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint sprayer. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Bought Ronseal Damp Seal
Bought Ronseal Damp Seal. The tin states "after 4 hours it will be ready to paint or paper" No where does it say you can only use solvent paint. We applied the damp seal allowed it to dry and emulsion wouldn't stick to the wall. Telephoned your helpline to be told you have to use gloss paint! How can you gloss plaster? Why doesn't the tin state that the product is not suitable for waterbased emulsion only oil based paint. Very misleading
15 de agosto de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi Laura,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with your experience using Ronseal Damp Seal. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Ronseal 'diamond hard' garage floor paint - avoid!
I purchased 10 litres of Ronseal 'Diamond Hard Garage Floor Paint' and 'diamond hard' is not what I've got! It wears off very easily and when I tried to sort out the problems with their customer service in Sheffield, they fobbed me off by saying that I had used too much paint on my garage floor! A poor product backed up by even poorer customer service. Avoid all all costs!
5 de agosto de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi David,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our Diamond Hard Garage paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
The worse products and customer care ever!!’ STAY AWAY FROM RONSEAL!! I posted on here a while ago about my…
I posted on here a while ago about my experience using Ronseal Wet Rot Wood Hardener. After leaving an extremely negative review of the product (it caused £4000 worth of damage and had no warnings on the tin) Ronseal contacted me. The worse customer care ever! After refusing to replace the damaged door and window, they eventually offered me £50, what an insult that was after back and forth emails. I decided to go to the ombudsman, but guess what?!? Ronseal are not registered with the ombudsman so the only way you can try to get anything out of this company is a private civil suit, which costs a lot of money! This company does not care about its customers, the quality of its product or any damage it can cause! I took the £50 because i need it after having to pay out £4000 to rectify the damage done by this product from this disgusting money grabbing company.
1 de julho de 2025
Avaliação não solicitada
I wish there was an option of 0 star !!
I wish there was an option of 0 star !!
We bought a five litre bucket of water called fence life pluse. The fence was prepared very well, after three coats and spending hours still not covering at all.
It's not a pain it's very watery.
The colour even doesn't match to what it indicates on the bucket.
A complete waof money and time.
DO NOT WASTE YOUR MONEY!!!!
30 de julho de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi there,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our Fence Life Plus paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
The tins aren't strong enough to contain the paint
People complain they need more than one coat, but it's worse than that, sometimes you don't even get to put one coat on because the tins are made of really thin plastic which breaks if you look at it the wrong way, and forget about mail order then the poor postie's van gets covered in their paint!
P.S. it's no good saying sorry to hundreds of people leaving bad reviews, look at your overall rating on here. FIX. YOUR. PRODUCTS.
27 de julho de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi Lucas,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint tins. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Give me an R!
Give me an R!
R! – Rubbish finish, what a flop!
Give me an O!
O! – Oh dear — streaks that never stop!
Give me an N!
N! – No shine, no strength, no pride!
Give me an S!
S! – Scuffed up floors, and they just lied!
Give me an E!
E! – Every step, a creaky shame!
Give me an A!
A! – Avoid this stuff, it’s lost the game!
Give me an L!
L! – Let’s all mop up this regret...
Ronseal floors? Worst choice yet!
14 de julho de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi Florin,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
Rubbish
Shocking paint. 4 coats to cover and after a year it wants doing again. Hoses off the panels after a year. 6 tubs for 13 panels
17 de julho de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi Neil,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our paint. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
What a load of rubbish
What a load of rubbish, waste of time and money. No matter how much you mix it , its jelly like and watery at the same time.
11 de julho de 2025
Avaliação não solicitada
Resposta da Ronseal
Hi there,
Thank you for taking the time to leave this review.
We are so sorry to hear you are not satisfied with the quality of our product. We are always striving to put out the best products and completely agree that the experience you’ve described falls short of what both we and our customers expect.
It is our priority to ensure that all of our customers achieve the best results when using our products. We’d really like to assist in getting this resolved for you, our customer service team will be reaching out soon to request your details, and we hope that we can take this opportunity to make things right.
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