I had a great experience with Roomia Storage Truganina. The facility is clean, secure, well maintained and very convenient to access. A special shoutout to Kim for the exceptional customer service. K... Ver mais
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Veja o que dizem as avaliações
Excellent staff. Easy access to storage unit outside of office operating hours. Clean storage spaces. Trolleys on site to use, and they offer their moving Van to customers for free with a $400 cash bo... Ver mais
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I went on a two-month holiday and chose Roomia to store my belongings. From the reception, I was welcomed in a very friendly manner and had a great conversation while booking. Even while I was ov... Ver mais
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Kim and Jeff have been great . Professional, polite , pleasant and really helpful to ensure the move into storage has been as smooth as possible The Truganina facility is ideal and definitely well m... Ver mais
A empresa respondeu
Detalhes da empresa
- Garagem
- Garagem de Carros
- Loja de embalagens para mudanças
- Loja de materiais para empacotamento
- Armazenamento de trailers
- Depósito
Sobre Roomia Self Storage - Truganina
Escrito pela empresa
When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.
At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.
Our goal is to make your life Roomia, one storage unit at a time.
Make your life Roomia.
Escrito pela empresa
- Is ‘Roomia’ a real word? No. But we’re claiming it!
- It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
- The Roomia Difference
- Service
- Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
- Security
- Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
- Understanding
- You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.
Informações de contato
477 Dohertys Rd,, 3029, Truganina, VIC, Austrália
- 0389038830
4,6
Excelente
136 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Person incharge 'Kim' was very…
Person incharge 'Kim' was very cooperative and helpful. On-site facilities like Forklift and Pallet Jacks makes your life easier.I highly recommend this place for storage
19 de maio de 2025
Resposta da Roomia Self Storage - Truganina
Hi Kulwinder, thank you for the lovely review! We’re so glad Kim and the on-site tools made things easier for you. Your recommendation means a lot!
The staff
The staff, Kim & Jeffrey are the most beautiful people. So easy to talk to and everything was explained so well.
16 de maio de 2025
Resposta da Roomia Self Storage - Truganina
Thank you, Julie & Nic! Kim and Jeffrey will be chuffed to hear your kind words. We’re so glad your experience was friendly, clear, and easy—thank you for choosing Roomia.
Best service and Great Price
Best service and Great Price
Near and clean Storage Place
8 de maio de 2025
Resposta da Roomia Self Storage - Truganina
Thanks so much for the feedback! 💚 We're all about great value, clean spaces, and service that makes life a little easier. So glad we could deliver that for you!
Resposta da Roomia Self Storage - Truganina
Thanks so much for your kind words! We're glad to hear you’re happy with our security and service—it’s what we aim for every day. If there’s ever anything more we can do to help, just let us know!
First time using storage
First time using storage, and its been a smooth, easy process because of Kim & Jeff, thank you. The most affordable storage unit in the West, the facilities are clean and tidy and easy to navigate. Highly recommend!!
28 de abril de 2025
Resposta da Roomia Self Storage - Truganina
Hi Ria, we love hearing this—thank you! We’re so glad Kim and Jeff made your first storage experience a breeze. Clean, easy, and affordable is exactly what we aim for. Thanks for the recommendation and for choosing Roomia!
Resposta da Roomia Self Storage - Truganina
Thank you for your feedback — we're genuinely sorry to hear that you felt this way. Our team always aims to communicate with kindness and respect, and we're disappointed to hear we may have missed the mark in your experience.
We've been unable to reach you but would be keen to better understand your experience, and welcome the chance to listen— please feel free to contact us directly via hello@roomia.com.au
Staff is very helpful and helped me…
Staff is very helpful and helped me with my first time using storage.
11 de abril de 2025
Resposta da Roomia Self Storage - Truganina
Thanks for the lovely feedback! We're so glad our team could guide you through your first storage experience. Welcome to Roomia!
Resposta da Roomia Self Storage - Truganina
Thanks so much! We’re always here to help and really appreciate your kind words.
Found Kim easy to deal with and very…
Found Kim easy to deal with and very helpful.
24 de março de 2025
Resposta da Roomia Self Storage - Truganina
Thanks so much! We're lucky to have Kim on the team—she’s always happy to help and make the process easy. Appreciate your feedback!
I needed emergency storage at short notice
I needed storage in an emergency situation.
One enquiry via their Web pages and the very lovely and helpful Kim calked and explained the process, recommended the size I'd need and even told me there was access to a big van.
The price was very reasonable. I expected it to xmcost much more.
The unit was clean and accessible, even though it was on the second level.
They had everything I needed, as in trolleys, boxes and locks etc, to make the move as easy as it could be. (Although, moving is always a pain, right)
As much as I hated the actual process of moving, it was reassuring to know my belongings are safely stored until I find a new place.
24 de março de 2025
Resposta da Roomia Self Storage - Truganina
Thanks so much, Debbie. We’re so glad Kim could step in during a stressful time and make everything a bit easier. Moving isn’t fun, but we’re thrilled to hear the team, facility, and little extras made a difference. Wishing you all the best with your next chapter.
Great staff and price
The staff at roomia make this place, along with the price the number 1 choice for storage.
24 de março de 2025
Resposta da Roomia Self Storage - Truganina
Thank you so much for your kind words. We're thrilled to hear that our team and pricing made us your top choice. We work hard to provide great value and friendly service, so your feedback truly means a lot to us.
Easy to navigate and set everything up…
Easy to navigate and set everything up for myself and the staff were very friendly and patient and helpful to work with!
10 de março de 2025
Resposta da Roomia Self Storage - Truganina
Appreciate the great review, Zane! We love making storage easy, and we're happy our team could help along the way. Let us know if you ever need anything!
Secure and clean facility
Helpful and friendly staff, very secure and clean facility
14 de março de 2025
Resposta da Roomia Self Storage - Truganina
Appreciate the 5 stars, Nikolce! A secure, clean space with a helpful team—that’s what we’re all about. Thank you for choosing Roomia, we appreciate it.
Resposta da Roomia Self Storage - Truganina
Thank you! We appreciate your feedback and are glad you had a great experience with us.
Kim thank you for your help.
Kim was very helpful and explained the procedure very clearly again to us.
14 de janeiro de 2025
Resposta da Roomia Self Storage - Truganina
Thank you for your kind words! We're so glad Kim was able to assist you and make the process clear and stress-free. We'll be sure to pass along your appreciation to her! 😊
The best customer service i have ever…
The best customer service i have ever seen so far and her name is Carolina
27 de dezembro de 2024
Avaliação não solicitada
Resposta da Roomia Self Storage - Truganina
Thank you for your amazing review! We’re thrilled Caroline provided the best customer service you’ve ever seen. We’ll make sure she hears this!
Ist start with a the customer service…
Ist start with a the customer service 10/10. Plus the service very helpful.
14 de dezembro de 2024
Resposta da Roomia Self Storage - Truganina
Hi Holaifa,
Thank you so much for your kind words and the perfect 5-star rating! We're thrilled to hear our team provided you with 10/10 customer service and helpful support. — The Roomia Team
I can't access my storage
9 de dezembro de 2024
Resposta da Roomia Self Storage - Truganina
Hi Jack,
We’re sorry for the inconvenience. It appears your access was denied due to an issue with our security checks. We’ve tried reaching out to assist, but haven’t heard back. Please contact us at 8903 8830 so we can resolve this promptly.
Super professional and helpful
Super professional and helpful
Facility very clean
Overall very impressive
7 de dezembro de 2024
Resposta da Roomia Self Storage - Truganina
Thank you for your kind words. We're so pleased that you found our team professional and helpful and that the cleanliness of our facility impressed you.
Easy access
Once we figure out how to access the gate from the first time, everything went smoothly thereafter. Staff Carolyn is very pleasant and very helpful, explaining details regarding the storage.
30 de novembro de 2024
Resposta da Roomia Self Storage - Truganina
Thank you for sharing your experience! We’re so glad Carolyn could assist you and make everything smooth after your first visit. If you ever need anything else, we’re here to help.
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