Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... Ver mais
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Veja o que dizem as avaliações
Gary Thompson came out to repair my son’s wheelchair and really went out of his way to do so . Extremely caring towards the understanding of a person who relies on a wheelchair 24/7 and is unable to w... Ver mais
Gary Thompson did an excellent job of refitting a part to my wheelchair which had fallen off some days earlier. He also noticed that the left hand armrest was damaged and following a short visit to hi... Ver mais
Simon rang before he arrived to check the location of the wheelchair users. He was able to fix both wheelchairs and looked at a third. Simon was very helpful and gave us an update on other jobs. We... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Informações de contato
Unit 11, Westfield Road, CH44 7HX, Wallasey, Reino Unido
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,8
Excelente
830 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Your representative was extremely…
Your representative was extremely helpful -Gary Thompson did an great repair and was very efficient and business like - he was kind and friendly and very thoughtful
He put the wheelchair back into car which was very kind as I am 80 and sometimes struggle to lift it back into boot
24 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Maura, thank you for your lovely review. We're delighted to hear Gary provided such efficient, thoughtful and friendly service, and that his assistance made things easier for you. We'll ensure your kind words are shared with Gary and his manager.
Thanks to Sean Taylor at Ross Care
Thanks to Sean Taylor, Ross Care engineer, for delivering our son’s wheelchair; ensuring the chair was delivered and setup in readiness for our holiday the following day, which we greatly appreciate. Sean took the time to ensure our son was very comfortable in his new chair and his patience, empathy, and understanding with our son made the whole process so much easier. We truly appreciate the care and professionalism shown and would also like to extend our thanks to the whole Ross Care team for their support throughout.
9 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Tracey, thank you for your wonderful review. We're delighted to hear Sean ensured your son's wheelchair was delivered and set up in time for your holiday. We'll make sure your kind feedback is shared with Sean and his manager, along with your thanks to the wider team.
Gary Thompson came today 22/06/2026 to…
Gary Thompson came today 22/06/2026 to sort my electric wheelchair the battery's were draining so he happily put me some new ones on ans its working perfect now he's very happy friendly ans very welcoming a valued member to your staff thanks Gary 😊
22 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Kerry, thank you for your fantastic review. We're so pleased Gary was able to resolve the issue with your wheelchair and get it working perfectly again. Your comments about his friendly and welcoming approach are greatly appreciated, and we'll be sure to pass your feedback on to Gary and his manager.
Terry was very polite and made sure all…
Terry was very polite and made sure all was done that he could. Terry called before the visit, and came back later on in the day to complete the repair when parts were available
22 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Jo-Ann, thank you for your review. We're pleased to hear Terry kept you informed, returned with the required parts and completed the repair. We'll ensure your kind feedback is shared with Terry and his manager.
Rosscare engineer Andy Shipton is a…
Rosscare engineer Andy Shipton is a superstar. A bolt in my backrest broke and a part was ordered but not in time for my upcoming holiday. Andy came out and worked out a solution so I could go on holiday without the fear of my backrest breaking. It’s not the first time he has helped me and he’s a credit to the company. Don’t ever let him leave!
16 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Paul, thank you so much for your fantastic review. We're delighted to hear Andy found a solution to ensure you could enjoy your holiday without worry.
Great engineer
This review is based on Andy Shipton - Ross Care engineer only. He is a genuinely lovely bloke, very knowledgeable about the equipment, turns up when he is supposed to and gets the job done. If only the rest of the service was as good as this!
22 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Rachel, thank you for taking the time to leave your review. We're delighted to hear Andy's knowledge, reliability and professionalism made such a positive impression, and we'll be sure to pass your feedback on to Andy and his manager. We also appreciate your wider comments about the service, as this feedback helps us continue to improve.
Excellent service
Simon rang before he arrived to check the location of the wheelchair users. He was able to fix both wheelchairs and looked at a third. Simon was very helpful and gave us an update on other jobs. We had another visit since then and he brought a part, anticipating the need. He was able to fix the problem and make a further adjustment to reinforce the part that kept failing.
We are very pleased.
Jackie at Next Step Trust
19 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Jackie, thank you for your review. We're delighted to hear Simon was able to resolve the issues with the wheelchairs and proactively bring the required part on his follow-up visit. We'll be sure to pass your kind feedback on to Simon and his local manager.
Gary Thompson was perlight friendly and…
Gary Thompson was perlight friendly and did what the things that was needed for me and to my chair
22 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Amy, thank you for your review. We're pleased to hear Gary was friendly and able to complete the work needed on your wheelchair. We'll make sure your feedback is shared with Gary and his local manager.
A friendly and helpful service
A friendly and helpful service, fast and professional.
Thanks indeed
Mr Gary Thompson
19 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Bassam, thank you for your review. We're pleased to hear Gary provided a friendly, professional service. We'll be sure to pass your feedback on to Gary and his local manager.
Gary Thompson
Gary Thompson, has serviced and attended to my electric wheelchair many times. The commitment and dedication that Gary shows to his work is absolutely fantastic. Gary at all times is approachable and year after year shows his commitment to the job. Thank you Gary for all your help.
21 de abril de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Manjit, thank you for your review. We're delighted to hear Gary's commitment and dedication have made such a positive difference over the years. We'll ensure your feedback is shared with Gary and his local manager.
The girls in the office are brilliant…
The girls in the office are brilliant Lucy, Jane & G rex and I always get John fixing my stuff can't fault him. Hes a little cherub.
19 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Adam, thank you for your review. We're pleased to hear Lucy, Jane, Greg and John have provided such great support. We'll make sure your kind comments are passed on to the team and their local manager.
Terry Tunesi was very helpful when he…
Terry Tunesi was very helpful when he came to fix and repair the wheelchair of one of our residents. He gave helpful advice and guidance as well.
18 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Amarachi, thank you for your review. We're pleased to hear Terry was helpful and able to provide useful advice during his visit. We'll pass your feedback on to Terry and his local manager.
Excellent Seevice!
He came in with no fuss, assessed the situation & sorted it!
Really friendly, answered any question I have & left leaving me feeling reassured!
18 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Guy, thank you for your review. We're delighted to hear the issue was resolved quickly and that you felt reassured following the visit.
Gary Thompson IS THE DADDY of repairs
Gary Thompson was fast, polite, prompt and efficient - the best yet! 👍
18 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Graham, thank you for your review. We're pleased to hear Gary provided such prompt and efficient service. We'll make sure your feedback is passed on to Gary and his local manager.
Gary Thompson came out to fix my…
Gary Thompson came out to fix my daughters wheelchair today, a very helpful and knowledgeable man. He really wants to help to get the matter resolved and did just that today.
Also very friendly too which is a bonus.
16 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Colin, thank you for your review. We're delighted to hear Gary was able to resolve the issue and provide helpful support. We'll ensure your feedback is shared with Gary and his local manager.
A personable engineer called George who…
A personable engineer called George who took time and care to sort my wheelchair.
11 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Kim, thank you for your review. We're pleased to hear George took the time and care to resolve the issue with your wheelchair. We'll pass your feedback on to George and his local manager.
Good job Sean
I am unlucky to have problems with my wheelchair pretty often and with Ross Care when they send out Sean I know I’m in safe hands,.
He is very thorough,very polite,takes his time and generally does an excellent job.
I generally think there is no job he cannot do.
He is very professional kind and considerate to my property.
Good job Sean thanks
14 de maio de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Neil, thank you for your review. We're delighted to hear Sean continues to provide such thorough and professional support. We'll ensure your feedback is shared with Sean and his local manager.
Just had a visit from Simon (wheelchair…
Just had a visit from Simon (wheelchair Technician) who was very friendly, repaired my daughter’s wheelchair in no time as he did a few weeks ago and this time he also helped me with another issue that we had with the wheelchair.
Smashing Job🌟
9 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Andrew, thank you for your review. We're pleased to hear Simon was able to resolve the issues with your daughter's wheelchair. We'll make sure your feedback is passed on to Simon and his local manager.
Nigel came today and fixed my annoying…
Nigel came today and fixed my annoying squeak and fitted new arm rests (including all my bags).
All done on the drive in the sun.
Thank you very much Nigel 👍
8 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Daryl, thank you for your review. We're delighted to hear Nigel was able to resolve the issue and fit the new arm rests. We'll pass your feedback on to Nigel and his local manager.
Lovely friendly chap
Lovely friendly chap, explained in detail everything and answered any questions I had. Was a pleasure to meet
5 de junho de 2026
Avaliação não solicitada
Resposta da Ross Care
Hi Roxanne, thank you for your review. We're pleased to hear you found the visit friendly and helpful.
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