not even 40 days of having the watch and wearing on a casual basis no strenuous activities, the bezel stone had fallen out the top.(they class the apex 100 model as a sport/swimming watch). went to a... Ver mais
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Veja o que dizem as avaliações
I received the discount code (first purchase) too late for my original order, but when I queried this, they arranged a free return and I received a full refund. I purchased the watch again (I love... Ver mais
I’ve had rotary watches for decades…automatic, manual and battery…I’ve also owned prestige brands Rolex and Tag Heuer. Obviously the prestige watches win out over their cheaper rivals..but nothing... Ver mais
A empresa respondeu
The customer service I received from Lorraine Martin was absolutely top notch. She really listened to my issues and took it upon herself to help me. Without Lorraine's help this issue would've taken m... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Rotary Watches
Escrito pela empresa
Original British Design
Rotary Watches is an award-winning brand of classic timepieces. Established in Switzerland in 1895, Rotary relocated to London a few decades later, where it remains to this day.
Rotary timepieces are now sold in over 65 countries throughout the world. The brand specialises in designing enduring stylish pieces, blending the old with the new to achieve a timeless range of watches.
Informações de contato
Rotary Watches Ltd, Elm Yard, 13-16 Elm Street, WC1X 0BJ, London, Reino Unido
- 02074345500
- service@rotarywatches.com
- rotarywatches.com
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 48 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
disappointment all round
not even 40 days of having the watch and wearing on a casual basis no strenuous activities, the bezel stone had fallen out the top.(they class the apex 100 model as a sport/swimming watch). went to a local jewelers, said there was nothing they could do and to go through to the company and use my warranty to cover manufacturing error. tried to phone. near enough a hour of phoning hadn't got through to anyone. left feeling disappointed wouldn't recommend to peers or family.
Very easy to order delivery prompt no…
Very easy to order delivery prompt no trouble customer service good 👍
Lovely watch, but size adjustment is a little odd.
I received the discount code (first purchase) too late for my original order, but when I queried this, they arranged a free return and I received a full refund. I purchased the watch again (I love it, by the way), received the discount, and a few days afterwards, the watch arrived. I'd asked for a bracelet adjustment but the watch was far too loose although I was told when I phoned that infact, they'd had to ADD links to make it my desired size, which puzzled me a great deal, as I'd used their template to check my size, and double-checked with a ruler, as suggested. I could have sent it back again, FOC, and they would 'look into the size discrepancy', but as I'd already waited over two weeks for my new watch, I just bit the bullet and took it to a jewellers to be adjusted.
I'm very happy with my watch now, and it was excellent value (although obviously cost the extra adjustment fee), and I have two spare links just in case!
Seamatic 300 GMT
I recently purchased a Seamatic 300 GMT to add to my watch collection as I wanted a divers watch with a GMT movement but didn't want to pay thousands, I love Rotary's history and they have a genuine watch making heritage.
It's a very well made watch with a Japanese movement that keeps time well, the watch dial and bezel finish is excellent and the bracelet is of high quality, I purchased direct from Rotary the only downside being the complimentary bracelet adjustment was not completed according to my measurements. Overall I would recommend Rotary watches and hope they continue to add to their proud heritage.

Resposta da Rotary Watches
It was easy to order the watch I wanted…
It was easy to order the watch I wanted and delivery was very quick.

Resposta da Rotary Watches

Resposta da Rotary Watches
First class quality product.
First class quality product. Delivered in a timeus fashon and curteous fashon.
My apologies, should have been 5 stars. Dislectic fingers!!!

Resposta da Rotary Watches
Delayed delivery sadly
Not Rotary’s fault but delivery was slow.Watch dispatched Friday on a 48 hour service and didn’t arrive until Wednesday. Royal Mail to blame I believe.
Pleased with watch however

Resposta da Rotary Watches
Speedy service
Thought I had no chance of receiving this watch for my wife's Birthday in the short time I provided but Rotary turned my order around in 3-4 days, great service, will hope to 'requisition' something for myself in the near future.

Resposta da Rotary Watches
A date thing?
lovely watch only down fall is I can't work out how to change the date... Other than that perfect...

Resposta da Rotary Watches
Excellent product 👌
Excellent website easy to navigate through, pictures and descriptions excellent
Very easy to complete purchase, item arrived as indicated and wrapped extremely well, excellent communication

Resposta da Rotary Watches

Resposta da Rotary Watches

Resposta da Rotary Watches
Lovely watch
Lovely watch, however the “complimentary strap adjustment” I requested was not done and I had to then pay to get it altered.

Resposta da Rotary Watches
I tried to order a watch kit
I tried to order a watch kit. It cost $240.00 dollars. after I ordered the watch kit, the web site said that I didn't make the order. I checked my bank. It said that I did. I have tried to get my Money back. They have even said that they would refund my money. they haven't. they even try to send me EMAIL saying I haven't used my discount codes.

Resposta da Rotary Watches
Return and Refund Service
I ordered the wrong watch and I had to return. The return process was easy and I was kept updated by customer service and have received a full refund. Good service.

Resposta da Rotary Watches
Delivery was fast once I place my…
Delivery was fast once I place my order.
Watch came well wrapped and protected.
I can’t wait to give it as a gift.

Resposta da Rotary Watches
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