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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

not even 40 days of having the watch and wearing on a casual basis no strenuous activities, the bezel stone had fallen out the top.(they class the apex 100 model as a sport/swimming watch). went to a... Ver mais

Avaliado com 4 de um total de 5 estrelas

I received the discount code (first purchase) too late for my original order, but when I queried this, they arranged a free return and I received a full refund. I purchased the watch again (I love... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve had rotary watches for decades…automatic, manual and battery…I’ve also owned prestige brands Rolex and Tag Heuer. Obviously the prestige watches win out over their cheaper rivals..but nothing... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The customer service I received from Lorraine Martin was absolutely top notch. She really listened to my issues and took it upon herself to help me. Without Lorraine's help this issue would've taken m... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de relógios de pulso
  2. Relojoaria

Sobre Rotary Watches

Escrito pela empresa

Original British Design

Rotary Watches is an award-winning brand of classic timepieces. Established in Switzerland in 1895, Rotary relocated to London a few decades later, where it remains to this day.

Rotary timepieces are now sold in over 65 countries throughout the world. The brand specialises in designing enduring stylish pieces, blending the old with the new to achieve a timeless range of watches.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

345 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 92% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

disappointment all round

not even 40 days of having the watch and wearing on a casual basis no strenuous activities, the bezel stone had fallen out the top.(they class the apex 100 model as a sport/swimming watch). went to a local jewelers, said there was nothing they could do and to go through to the company and use my warranty to cover manufacturing error. tried to phone. near enough a hour of phoning hadn't got through to anyone. left feeling disappointed wouldn't recommend to peers or family.

4 de maio de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Lovely watch, but size adjustment is a little odd.

I received the discount code (first purchase) too late for my original order, but when I queried this, they arranged a free return and I received a full refund. I purchased the watch again (I love it, by the way), received the discount, and a few days afterwards, the watch arrived. I'd asked for a bracelet adjustment but the watch was far too loose although I was told when I phoned that infact, they'd had to ADD links to make it my desired size, which puzzled me a great deal, as I'd used their template to check my size, and double-checked with a ruler, as suggested. I could have sent it back again, FOC, and they would 'look into the size discrepancy', but as I'd already waited over two weeks for my new watch, I just bit the bullet and took it to a jewellers to be adjusted.
I'm very happy with my watch now, and it was excellent value (although obviously cost the extra adjustment fee), and I have two spare links just in case!

24 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Seamatic 300 GMT

I recently purchased a Seamatic 300 GMT to add to my watch collection as I wanted a divers watch with a GMT movement but didn't want to pay thousands, I love Rotary's history and they have a genuine watch making heritage.
It's a very well made watch with a Japanese movement that keeps time well, the watch dial and bezel finish is excellent and the bracelet is of high quality, I purchased direct from Rotary the only downside being the complimentary bracelet adjustment was not completed according to my measurements. Overall I would recommend Rotary watches and hope they continue to add to their proud heritage.

25 de abril de 2026
Avaliação não solicitada
logotipo da Rotary Watches

Resposta da Rotary Watches

Thank you so much for taking the time to leave a review, we greatly appreciate it! We are so glad that you are enjoying you new Seamatic 300 GMT - we will pass the feedback around your bracelet adjustment onto the customer service team. We do apologise for any inconvenience caused.

Avaliado com 5 de um total de 5 estrelas

Great watch

Great watch, fast delivery, best price online.

26 de janeiro de 2026
logotipo da Rotary Watches

Resposta da Rotary Watches

Thank you for the 5 star review, much appreciated!

Avaliado com 5 de um total de 5 estrelas

First class quality product.

First class quality product. Delivered in a timeus fashon and curteous fashon.

My apologies, should have been 5 stars. Dislectic fingers!!!

27 de março de 2026
logotipo da Rotary Watches

Resposta da Rotary Watches

Hi Maureen, thanks for taking the time to leave a review. Is there a reason why you left a one star review?

Avaliado com 3 de um total de 5 estrelas

Delayed delivery sadly

Not Rotary’s fault but delivery was slow.Watch dispatched Friday on a 48 hour service and didn’t arrive until Wednesday. Royal Mail to blame I believe.

Pleased with watch however

27 de março de 2026
logotipo da Rotary Watches

Resposta da Rotary Watches

Thank you so much for taking the time to leave a review. We do apologise for the delay in the Royal Mail shipping.

Avaliado com 5 de um total de 5 estrelas

Speedy service

Thought I had no chance of receiving this watch for my wife's Birthday in the short time I provided but Rotary turned my order around in 3-4 days, great service, will hope to 'requisition' something for myself in the near future.

26 de março de 2026
logotipo da Rotary Watches

Resposta da Rotary Watches

Thank you so much for taking the time to leave a review, we do hope that you come back to Rotary in the future!

Please do get in touch if you have any questions or would like any advice on a future purchase.

Avaliado com 5 de um total de 5 estrelas

A date thing?

lovely watch only down fall is I can't work out how to change the date... Other than that perfect...

26 de março de 2026
logotipo da Rotary Watches

Resposta da Rotary Watches

Thank you for taking the time to leave a review - our watches feature a quick date setting, which is usually set using the crown at position 1 or position 2. if you email our customer service team they would be happy to advise you with your specific watch.

customerservicedepartment@peershardy.co.uk

Avaliado com 5 de um total de 5 estrelas

Excellent product 👌

Excellent website easy to navigate through, pictures and descriptions excellent
Very easy to complete purchase, item arrived as indicated and wrapped extremely well, excellent communication

25 de março de 2026
logotipo da Rotary Watches

Resposta da Rotary Watches

Thank you so much for taking the time to leave a review. We greatly appreciate it and are so glad to hear that you are enjoying your new watch!

Avaliado com 5 de um total de 5 estrelas

Rotary Watch

Nice automatic watch. Easy to set 😀

25 de março de 2026
logotipo da Rotary Watches

Resposta da Rotary Watches

Thank you for taking the time to leave a review!

Avaliado com 1 de um total de 5 estrelas

Watch still not recieved.

Watch still not recieved.

24 de fevereiro de 2026
logotipo da Rotary Watches

Resposta da Rotary Watches

Hi There,

We have looked into this and your order is marked as delivered. We hope that you are enjoying your new watch.

Thanks,

Fraser | Rotary team

Avaliado com 5 de um total de 5 estrelas

Lovely watch

Great value, efficient service, brilliant guarantee

24 de fevereiro de 2026
logotipo da Rotary Watches

Resposta da Rotary Watches

Thank you so much for taking the time to leave a review. We are so glad to hear this!

Avaliado com 2 de um total de 5 estrelas

Lovely watch

Lovely watch, however the “complimentary strap adjustment” I requested was not done and I had to then pay to get it altered.

24 de fevereiro de 2026
logotipo da Rotary Watches

Resposta da Rotary Watches

We are glad to hear that you are pleased with the watch! We are sorry to hear that the bracelet adjustment was not carried out correctly. We will make sure that our service team looks into this to ensure it does not happen again. We do apologise for the inconvenience caused.

Avaliado com 1 de um total de 5 estrelas

I tried to order a watch kit

I tried to order a watch kit. It cost $240.00 dollars. after I ordered the watch kit, the web site said that I didn't make the order. I checked my bank. It said that I did. I have tried to get my Money back. They have even said that they would refund my money. they haven't. they even try to send me EMAIL saying I haven't used my discount codes.

14 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rotary Watches

Resposta da Rotary Watches

Hi Dennis - I cannot see a record of this transaction, but if you email our customer service team (customerservicedepartment@peershardy.co.uk) they would be more than happy to help you look into this further.

Fraser | Rotary Team

Avaliado com 5 de um total de 5 estrelas

Return and Refund Service

I ordered the wrong watch and I had to return. The return process was easy and I was kept updated by customer service and have received a full refund. Good service.

26 de janeiro de 2026
logotipo da Rotary Watches

Resposta da Rotary Watches

Thank you for reviewing your experience, we are glad to hear that the process was smooth.

Avaliado com 5 de um total de 5 estrelas

Delivery was fast once I place my…

Delivery was fast once I place my order.
Watch came well wrapped and protected.
I can’t wait to give it as a gift.

26 de janeiro de 2026
logotipo da Rotary Watches

Resposta da Rotary Watches

Thank you so much for taking the time to leave a review, we greatly appreciate it. We hope that the recipient loves their new Rotary!

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