not even 40 days of having the watch and wearing on a casual basis no strenuous activities, the bezel stone had fallen out the top.(they class the apex 100 model as a sport/swimming watch). went to a... Ver mais
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Veja o que dizem as avaliações
I received the discount code (first purchase) too late for my original order, but when I queried this, they arranged a free return and I received a full refund. I purchased the watch again (I love... Ver mais
I’ve had rotary watches for decades…automatic, manual and battery…I’ve also owned prestige brands Rolex and Tag Heuer. Obviously the prestige watches win out over their cheaper rivals..but nothing... Ver mais
A empresa respondeu
The customer service I received from Lorraine Martin was absolutely top notch. She really listened to my issues and took it upon herself to help me. Without Lorraine's help this issue would've taken m... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Rotary Watches
Escrito pela empresa
Original British Design
Rotary Watches is an award-winning brand of classic timepieces. Established in Switzerland in 1895, Rotary relocated to London a few decades later, where it remains to this day.
Rotary timepieces are now sold in over 65 countries throughout the world. The brand specialises in designing enduring stylish pieces, blending the old with the new to achieve a timeless range of watches.
Informações de contato
Rotary Watches Ltd, Elm Yard, 13-16 Elm Street, WC1X 0BJ, London, Reino Unido
- 02074345500
- service@rotarywatches.com
- rotarywatches.com
4,1
Muito Bom
345 avaliações
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Stunning watch
Stunning watch, really well made. Looks smart and the quality is amazing.
Delivered within a few days with an adjustment made to the links done free of charge.
Highly recommend 👌
26 de janeiro de 2026
Resposta da Rotary Watches
Thank you for taking the time to leave a review. We are so glad that you are happy with your new watch!
I have only had this watch for about 2…
I have only had this watch for about 2 months and the leather strap has a broken loop. I have always been careful when putting the watch on so as not to strain the loops. So now need a new strap. Not impressed.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Rotary Watches
Hi Paul,
We do apologise for the inconvenience caused - this is far from the quality that we expect to deliver.
Please contact our customer service team: customerservicedepartment@peershardy.co.uk
Many thanks,
Fraser | Rotary Team
Watch not yet delivered
Hi.
I have not received my watch as yet.
Very slow process
27 de dezembro de 2025
Resposta da Rotary Watches
Hi there,
Thank you for taking the time to leave a review, and please accept our apologies for the delay in receiving your order. We understand how frustrating this can be, particularly over the Christmas period.
While we did experience some disruption with our shipping partner during the festive shutdown, this is certainly not the level of service we aim to provide. I can see from the tracking that your order has now been delivered, and we hope you’re pleased with your new watch.
Thank you for your patience, and we appreciate your understanding.
Fraser | Rotary Team
Resposta da Rotary Watches
Thank you for leaving a review, we are so glad to hear this!
The price was great
The price was great, however the complimentary strap adjusting service is probably closed for Xmas holiday. I indicated my wrist's measurements and the watch arrived unadjusted. Now I must find a jeweller to adjust it for me. I do not mind but then don't advertise strap adjustment if you don't deliver. Simple as this.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Rotary Watches
Hi there, firstly we are pleased to hear that you are happy with the watch. We do however apologise for missing the bracelet adjustment, this is entirely our responsibility and we would be glad to adjust the watch for you entirely free of charge. Please email our customer service team at customerservicedepartment@peershardy.co.uk to arrange this.
Fraser | Rotary Team
I would like to sincerely appreciate…
I would like to sincerely appreciate the outstanding service provided by Natasha from the repair department. From the very first interaction, she was kind, patient, and genuinely attentive. She took the time to listen, explained everything clearly, and handled the situation with such professionalism and care that it instantly put me at ease.
THANK YOU Natasha !
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Rotary Watches
Thank you for taking the time to leave a review, we greatly appreciate it. We are delighted to hear that Natasha was able to help you, we shall pass the compliment along!
Excellent product and speedy delivery
25 de novembro de 2025
Resposta da Rotary Watches
Thank you for taking the time to leave a review, we are so glad that you are enjoying your new watch
Excellent Customer service
The customer service I received from Lorraine Martin was absolutely top notch. She really listened to my issues and took it upon herself to help me. Without Lorraine's help this issue would've taken much longer to resolve. I am very happy with the outcome. She is an asset to Rotary watch Customer Service team.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Rotary Watches
Thank you so much for taking the time to leave a review. We will pass your feedback onto Lorraine!
Rotary slim watch
Easy to order, quick divery and over the moon with the quality of the watch. A present for my husband for our wedding anniversary and he loves it.🙂
25 de novembro de 2025
Resposta da Rotary Watches
Thank you for leaving a review, we are so glad to hear that your husband is enjoying his new watch!
Fast delivery
Fast delivery. Product well packaged and beautifully finished watches at a very fair price.
25 de novembro de 2025
Resposta da Rotary Watches
Thank you, your review is greatly appreciated!
A lovely quality watch at the a good…
A lovely quality watch at the a good price.
25 de novembro de 2025
Resposta da Rotary Watches
Thank you for the 5 star review!
Brought a rotary watch from h samuel
Brought a rotary watch from h Samuel after 9 months stop working was told battery issues Samuel's sent back to rotary for repair . 3 plus months later no watch Samuel's said they had fight my corner as rotary wanted to charge me for repair.who do I believe rotary or Samuel's paid for extended warranty. Went to Samuel's who said it had been collected and did not know where watch was
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Rotary Watches
Hi Michael, thank you for sharing your experience. Could you please email our customer service team who can help get this resolved for you - customerservicedepartment@peershardy.co.uk
Rotary Watches: Great Watches!
The watch, received has a good image, good finishes and good price.
Delivered to Spain:
Some days for the custom clearance: without problems.
Good packaging
I will follow new arrivals
29 de outubro de 2025
Resposta da Rotary Watches
Thanks for the review Juan! We are so glad to hear that you are enjoying your new watch
ROATRY GREAT ICONIC WATCHES.
Trusted company and good quality watches and service.
All at a fair price.
29 de outubro de 2025
Resposta da Rotary Watches
Thanks Alan, we really appreciate you taking the time to leave a review!
Efficient watch arrived quickly and on…
Efficient watch arrived quickly and on time.
28 de outubro de 2025
Resposta da Rotary Watches
Thank you for your review, we are glad that everything went smoothly with your order
Excellent price and watch arrived in a…
Excellent price and watch arrived in a couple of days. It is a gorgeous watch and we are very happy with it.
28 de outubro de 2025
Resposta da Rotary Watches
Thank you so much for taking the time to leave a review, we are so glad that you are enjoying your new watch
So far so good!
Delivery as promised.
The watch is beautiful (received many compliments). I am confident that the Rotary brand will fulfill my expectations. I also have a 50 yr old Rotary mechanical that I wear frequently!
27 de outubro de 2025
Avaliação não solicitada
Resposta da Rotary Watches
Thank you for taking the time to leave a review Gwen, we greatly appreciate it!
Great looking and good value.
1 de outubro de 2025
Resposta da Rotary Watches
Thanks for the review John! We are so glad that you are enjoying your new watch
Excellent watch
Excellent watch, easy payment system, fast shipping, will buy again
26 de setembro de 2025
Resposta da Rotary Watches
Thank you for the review, we are so glad that you are pleased with your new watch
It's a lovely watch the face is great…
It's a lovely watch the face is great and feels great on the wrist
30 de setembro de 2025
Resposta da Rotary Watches
Thank you for the review Bradley, we are so glad to hear that you are enjoying your new watch
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