Rotary Watches Avaliações 345

The customer service team were wonderful. I needed to order extra links for my watch, and they were so helpful and efficient - from my first email to the links arriving through my door took a week - 5 working days total!

Courier company (DPD) kept hold of the parcel for 4 days before delivering. They then just dumped the box in next doors garden (while I was in!) and faked my signature confirming the delivery.
Watch delivered with minimal packaging so box was damaged, no instructions or links to instructions of any kind.
No paperwork with delivery either - no delivery note, receipt, invoice, or comp slip.
Watch is fine, service not so much.

super value watch,fast shipping, nothing to complain about.

No customer service as far as I am concerned, emailed rotary twice for an estimated delivery date, and never received a reply on both occasions,
Not good service.

Good price paid, courier delivery satisfactory

Raymond at Rotary watch sales department was really helpful, professional and managed to get me some watch bracelet links for my Rotary Havana watch for a really good price. A big Thank you to Raymond and to sales team!

Rotary watch servicing and cost. I posted an issue with Rotary. Following contact with the servicing team the problem was resolved and they have been polite, courteous and helpful. I was unaware that the £25 servicing cost was a one-off introduction and all following would be £133.50 as I wasn't told this when I purchased the watch. Anyway, I will be happy to get me watch back.

Rotary provided a good service when I ordered my watch, packed and sent out in good time. There was a slight hiccup with the delivery notice but this was quickly sorted out by Claire in customer support, which is excellent service

Beautiful watch, Thanks!

I’ve had rotary watches for decades…automatic, manual and battery…I’ve also owned prestige brands Rolex and Tag Heuer.
Obviously the prestige watches win out over their cheaper rivals..but nothing more than Kudos.
Rotary watches keep perfect time, are reliable and long lasting and servicing/ repair/ parts are a fraction of the aforementioned.
I like the understated- ness of rotary Avenger watches.
If they keep good time they must be good

Fast shipping, shipped carefully!

I loved the watch. I found it a bit smaller but I am used to wearing 40 mm watches. If you can include the pin to adjust the month using the push dial that would be great. Last thing, a bit of clear instruction on how to set day and date would make it easier, was a bit of a struggle not gona lie. All in all great time piece to add to your dress watch collection :)

Great value and quality in the sale 👍

The care and Customer ServiceI received, my Rotary Watch isn’t the most expensive model, it very precious to me as it was a birthday gift from my late Husband, the team were so kind and kept me informed of repair estimate. And it was delivered back as promised in their timeline. Great Job Guys. Thank you to everyone involved. Hope your move went smoothly. Regards Sandra. 🤗

Watch arrived on time with progressed advised .. great item looks good and feels good to wear. Easy to read

Fast deliver and no problems with the order

Very quick and efficient service, watch arrived very quickly.
Quick response when I asked how I could return one of the watches, however I was very disappointed that I had to pay for the return, and that no label was provided. I was also asked to return the watch in plastic covering which was impossible since it hadn't arrived in plastic covering, just a cardboard box.
You may be an old and long established firm, but a bit of updating would be a good idea.

I was not able to change the delivery address to my current address. Rotary followed up alter to say the watch was already delivered to the wrong address.

Absolutely top customer service, above and beyond to another stratosphere!

Retrospectively applied a discount I forgot to apply… first.

Secondly, the presentation box was crushed by DPD. Rotary dispatched me a new one no quibbles and thirdly packed a surprise gift for the wife to enjoy.

I really appreciate the thoughtfulness of this company. They are the Lexus of the watch world. Thank you.

I would recommend buying a watch from this company above all watch companies!

Everything was great: watches, price and shipping. It was my second purchase and not the last. I am very satisfied.