After a small delivery misunderstanding due to my location the service was first class and speedy.Monika was very helpful and a great help. Rottner Gun Box Gunmaster XL Biometric Lock Black Was my o... Ver mais
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Veja o que dizem as avaliações
The safe we ordered was delivered quickly & smoothly. It's well made and is just what we wanted. Personally I think it should come in a plain brown box rather than one with a full colour pictu... Ver mais
A empresa respondeu
we ordered this thinking it would be here the following day. they emailed us to say that unfortunately it was out of stock in this country but we could have it delivered from Germany and did we still... Ver mais
A empresa respondeu
I am very impressed with the overall quality of the product . If I was being "picky" then I would suggest the position of the top two holes inside the box should be slightly lower(approx 40 mm) t... Ver mais
Detalhes da empresa
Escrito pela empresa
Manufacturing secure storage equipment, safes, key cabinets and post boxes, for business and home. ✓Free delivery. ✓Fast delivery. ✓Wide range of products.
Informações de contato
42 Essex Street, WC2R 3JF, London , Reino Unido
- 01234 376 767
- info@rottner-security.co.uk
- rottner-security.co.uk
4,7
Excelente
85 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good price and arrived fairly quickly…
Good price and arrived fairly quickly and as described
6 de março de 2020
Avaliação não solicitada
Prompt and very good service
Prompt and very good service. Fast and efficient.
4 de fevereiro de 2020
Avaliação não solicitada
Key cabinet arrived in good time
Key cabinet arrived in good time. Instructions for entering key code etc straight forward, if followed carefully.
15 de dezembro de 2019
Avaliação não solicitada
I've been asked to review a service for…
I've been asked to review a service for a product that hasn't turned up yet! My experience of the service so far is frustrating as the item was not in stock in the UK and had to come from Austria.
6 de dezembro de 2019
Avaliação não solicitada
Excellent
Next day delivery. Quality product. Fair price.
28 de novembro de 2019
Avaliação não solicitada
Resposta da Rottner Tresor Gmbh-UK
Hello, thank you for your kind review!
Rottner customer service team.
So easy to install took less than 15mins
26 de novembro de 2019
Avaliação não solicitada
Resposta da Rottner Tresor Gmbh-UK
Hello, Thank you for the kind review!
Kind regards,
Rottner customer service team.
I ordered the safe on 31 October and…
I ordered the safe on 31 October and was told delivery would be 6-7 working days later. That date would have been 11-12 November, however, as at 16 November, there is no sign of any safe!
16 de novembro de 2019
Avaliação não solicitada
Resposta da Rottner Tresor Gmbh-UK
Hello, thank you for your review, however as discussed over the phone and via email, the safe was lost by the transport company.
In order to make things right, we have dispatched a new safe and added a discount.
Thank you again for your patience and understanding!
Kind regards, Rottne customer service team.
Very fast and efficient service
5 de novembro de 2019
Avaliação não solicitada
Resposta da Rottner Tresor Gmbh-UK
Hello,
Thank you for your kind review!
Kind regards,
Rottner team!
the key cabinet is fine but why a Rottner logo on the door?
The key cabinet is fine except on the front of the door is a Rottner Security Logo and strap line - we don't need this and neither was a logo shown on the product when we were buying online. A bit underhand.
3 de novembro de 2019
Avaliação não solicitada
This is our second post box from them…
This is our second post box from them and very pleased we are too.
17 de outubro de 2019
Avaliação não solicitada
Resposta da Rottner Tresor Gmbh-UK
Hello, Thank you for the kind review!
Kind regards,
Rottner customer service team.
Very good service
Very good service. Good quality product and fast delivery.
3 de outubro de 2019
Avaliação não solicitada
The lock was without instructions
The lock was without instructions, when we attempted to fit the lock the lock collapsed in pieces which meant it was impossible to put back together.
As such VERY UNSATISFIED.
30 de agosto de 2019
Avaliação não solicitada
Resposta da Rottner Tresor Gmbh-UK
Good morning.
We are sorry to hear that there were issues with the cylinder lock you have ordered.
Please let us know if you require a replacement for the damaged one. If yes, please send us a photo of the damaged article to info@rottner-security.co.uk so we can credit it accordingly.
Edit 02 Sept 2019
Good morning,
We have received your email. We will send out a new lock today. Next day delivery.
The fitting of the lock ass follows. If the door cannot be opened you need to use a drill and drill the old lock. After removing the old damaged lock replace it with the new one.
Unscrew the bolt that holds together the new lock gently, so the inner lock doesn't fall out. Remove the scre, washer and the rest of the bits. Place the key lock facing outside then add the bits and washer and tighten the screw.
We hope that you will succeed in replacing the faulty lock.
Kind regards, Rottner Customer Support Team.
Ordered some key fobs online and they…
Ordered some key fobs online and they arrived very quickly.
15 de agosto de 2019
Avaliação não solicitada
Resposta da Rottner Tresor Gmbh-UK
Good morning! Thank you for your kind review!
Resposta da Rottner Tresor Gmbh-UK
Thank you! Have a pleasant day!
Nil Customer Service Response
Nil Customer Service Response - Laptop safe ordered an arrived a day later than advertised. When safe unboxed the keys did not fir the lock to open the door Called Rottner twice and left a message, nil reply. Facebook message sent and even showing as seen by them, but still absolutely nil response. Would not recommend these guys for anyone looking to purchase as they don't respond to problems. *Update 20/08/2019* Response below is not accurate - you did not respond as you state. The item went back to you and you then failed to send the promised replacement, when that became evident (through having to chase you) we cancelled the order. Refund as well had to be chased. Hopeless, utterly hopeless. Nice new safe arrived from other supplier, with the right keys, when promised - so Rottner it CAN be done!!!
2 de agosto de 2019
Avaliação não solicitada
Resposta da Rottner Tresor Gmbh-UK
Hello, thank you for your review.
The statement above is not entirely correct. We have replied via Facebook messenger and via email the next working day. Our clients are very important to us and we always do our best to sort out the issues that appear along the way. The article you have ordered was dispatched as soon as you have placed the order but due to busy traffic, the delivery company could not arrive in time. We apologize. We have successfully refunded the amount paid on the 8th of August.
A vg quality letter box of good…
A vg quality letter box of good proportions and delivered promptly.
24 de julho de 2019
Avaliação não solicitada
Resposta da Rottner Tresor Gmbh-UK
Hello, thank you for your kind review!
Resposta da Rottner Tresor Gmbh-UK
Good afternoon. Thank you for your kind review.
Kind regards,
Rottner Customer Service Team.
A bit slow to receive the product
A bit slow to receive the product. Will pay by card next time as cash payment appear to have caused quite a bit extra time for delivery.
27 de maio de 2019
Avaliação não solicitada
Resposta da Rottner Tresor Gmbh-UK
Good morning, thank you for your order and feedback. We value our customers and appreciate an honest review. We are constantly working on improving our services.
Kind regards,
Rottner Security customer service team.
Very prompt delivery and very robust…
Very prompt delivery and very robust well finished safe. Exceptional value direct from manufacturer.
21 de maio de 2019
Avaliação não solicitada
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