Rubber B - Official Avaliações 1.406

Resposta da Rubber B - Official

Atualizado em 7 de nov. de 2023

Hello Marco,

You purchased a Classic Series for a vintage Submariner (non-ceramic bezel with vintage Oyster clasp). Because you are saying that you are disappointed, we believe you must be having a misunderstanding about the product, or maybe you ordered the incorrect product for your watch model, so a Customer Service rep will reach out to you by telephone today.

:-)

If you see an unrecognized phone number calling you today, please try to reply so we can help you.

UPDATE: WE SPOKE WITH YOU ON THE TELEPHONE, AND YOU SAID YOU WOULD SEND US PHOTOS OF YOUR WATCH SO WE CAN HELP YOU DETERMINE THE CULPRIT, BUT WE HAVE NOT RECEIVED YOUR PHOTOS YET.

Yours Truly,
RB Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Resposta da Rubber B - Official

19 de out. de 2023

Hello Carlos,

We are VERY HURT AND SAD to see your SUPRISING one-star review, which we do not understand. You purchased a STRAP THAT WAS NOT MADE FOR YOUR WATCH MODEL. You sent us an email in advance of your purchase, and we replied to you the same day. We explained that we do not make a strap for your watch model, but there is one that will fit it perfectly well if you remove a part of the solid insert in the strap. We sent you photos of the modification step in advance of your purchase, and we marked the strap where you would make your modification. You placed your order during the evening, and we shipped it the next morning with live UPS tracking to your door in two days.

FYI: Rubber B straps NEVER NEED MODIFICATION to mount the correct watch they were designed for. Your watch is a vintage model that, as stated on our website, is not compatible. All of the help/information we provided you in advance of your purchase has always worked for other customers with your same vintage model, and we have not received other complaints. As you will see in the Real-Life Customer Photos carrousel of the product page, many other ZENITH MOVEMENT VINTAGE DAYTONA customers were so happy with their straps that they posted the photos on our platform from Instagram.

From our heart, we are entirely surprised by your review here after our efforts to satisfy you, our valued customer.

In any case, we truly wish you much enjoyment of your new Rubber B!


Sincerely,
Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Resposta da Rubber B - Official

17 de out. de 2023

Hello Armando,

Thank you fo reaching out! We are sorry to hear about your issue with the adjustability in your clasp.

FYI for the future: Our high-tech SwimSkin Integrated Series (curved-end Alligator and Ballistic) comes in 6 sizes and works with your EasyLink the way you are describing ;-)

However, it is true that for your particular Daytona, our Classic Series (as of 2023) does not work with your EasyLink.

Have a wonderful day.
RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable