Rubber B - Official Avaliações 1.406

Resposta da Rubber B - Official

10 de out. de 2023

Hello Benjamin,

We are sad to see your low review and are very surprised because we strive for excellence in product and service as a tribute to our customers. Please see our responses below:

1) Your strap was shipped from our brand headquarters in the USA the same day you purchased it (Friday), and it arrived to you in Germany just three days later on Monday with live tracking via UPS.


2) Your original Tudor deployant buckle does not fit with the Rubber B Tang Buckle Series strap you purchased because it is not a Classic Series. The OEM Tudor metal bracelet has a deployant clasp that would require some links from your original bracelet to be used in order to connect to a classic rubber strap series. This would look like a Frankenstein creation and would not be up to par with the esthetic beauty of Rubber B values. Therefore, the strap we offer for Tudor BB 58 is a Tang Buckle Series, and this is clear on the product page where you purchased it. We are not sure why you were expecting the strap you purchased to be compatible with your own buckle.

3) Rubber B products are manufactured at the Swiss factory (hence the words "SWISS MADE" in all of our molds and products), and then they are delivered to our brand headquarters in the USA for inspection, pairing, and packaging in order to ensure accuracy and the highest level of customer service. Our Swiss factory is not set up for retail distribution. Also, we do not work with third-party distribution outlets, only due to the complicated nature of our products' compatibility and customer care necessities we place in high priority as a direct-to-consumer brand.

4) Our straps are not made of any silicone. Please take into account that Rubber B straps are 100%. vulcanized rubber and a patented version to be even more high-end. All Rubber B straps are manufactured in the most costly and same top Swiss factory as other independent watch brands you probably are familiar with (Hublot, Omega, Richard Mille, Chanel, Louis Vuitton, and Patek Philippe, to name a few who manufacture their straps at the RB factory). They sell their straps at much higher price levels than RB, as we wish to meet the needs of a more inclusive audience, and our prices have remained the same for over a decade while production costs have actually increased. Other brands are manufacturing outside of Switzerland, which makes a substantial profit margin for them to take advantage of customers who may not care about origin or pedigree, in sharp contrast to us in so many ways.

In any case, we hope that the long-term quality endurance of your Rubber B strap will bring you the typical experience of other customers over our brand's span - a joy that is purposefully intended for years to come.

Best Wishes,
RB Customer Care
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable


Translation

Resposta da Rubber B - Official

10 de out. de 2023

Hello Nelson,

Thank you for writing your detailed review! We appreciate you being a valued customer. We are sorry to hear you did not have the typical experience of VERY EASY installation of the Rubber B strap to its intended watch. It sounds like you must have a newer Rolex GMT Master II Ceramic (from the past 4 years) because that's the only model that can have issues getting the pins to engage. The reason for that has to do with Rolex, as they supply that model with 1.5mm pins, which are very thin (versus the stiffer 2.0mm pins that all other previous models had). For this reason, your thinner pins are very flexible, causing their tip to point away from the lug hole rather than keeping straight and engaging instantly.

We do have technicians available for instant assistance via telephone (M-F / 9-5 EST) in case anyone ever runs into this rare difficulty.

In any case, we are overjoyed that you like the look of your new Rubber B, and we wish you many years of continued enjoyment!

Sincere Best Wishes,
Your RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Resposta da Rubber B - Official

6 de out. de 2023

Hello Roel,

We are sad to see your review and sorry you feel this way. Both of your orders shipped out the same day you purchased them and arrived quickly to you in Belgium with UPS Express live tracking just 2 days after purchase. We also answered each of your emails the same business day without delay because we care about every customer's experience.

You are upset with us that we could not accept a return/refund for your first order that you purchased almost 3 months earlier. Due to protections put in place from much past fraud, our website's return policy does not allow us to accept returns that are requested SEVERAL MONTHS AFTER THE DELIVERY DATE. We apologize for any inconvenience this strict policy may cause honest people like you.

But you are welcome to sell the item on a third-party website such as eBay if you list the item as "Pre-Owned Unused." This way, Rubber B brand will not give you any problems, and you can recuperate most of the cost of your previous purchase.

In any case, we wish you much enjoyment of your second order and thank you for being a valued customer.

RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Resposta da Rubber B - Official

3 de out. de 2023

Hello David,

We are happy that you were provided the excellent customer service you expect and deserve, with same-day shipping departure, live tracking with UPS, next-day delivery to your door in Canada from Miami, and tax-free delivery to your door.

It's disheartening to our team that you felt the need to remove a star based on the USA pricing, as we do value your experience.

Rubber B products are 100% manufactured in the Swiss factory, and then they are delivered to our brand headquarters in the USA for inspection, pairing, and packaging in order to ensure accuracy and the highest level of customer service. We do not use third-party distributors or mailing services in order to maintain tight control for the benefit of our customers and our reputation over the past twelve years.

Thank you again for being a valued customer and we wish you much enjoyment of your Rubber B!

Sincerely,
RB Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Resposta da Rubber B - Official

Atualizado em 6 de out. de 2023

Hello Daniel,

Thank you for writing your detailed review! We appreciate you being a valued customer.

Installing a Rubber B strap is as simple as removing your spring bars with a tool, sliding them into the perfectly calibrated strap shaft, and then clicking them back into position on your watch. If you are unfamiliar with or are less than comfortable with removing your Rolex bracelet yourself, then we recommend that you visit a professional luxury watch shop, and have them mount the strap for you, so that you do not scratch or damage your watch or spring bars. It should take an experienced watch person less than five minutes total to remove a Rolex bracelet and install the Rubber B strap. The strap should always be installed from the rear of the watch (never the front). You can use tape to protect your lugs while installing.

Regarding your disappointment that we do not provide a third closure option (non-OEM deployant buckle series) for the newest Explorer 226570, this can be explained: We do not offer a deployant clasp series because 1) it would have to be Swiss Made for quality, which would make the price of the strap 5 times higher than currently. 2) Aftermarket clasps have rough finishes that compromise rubber. 3) Additionally, Rubber B is a luxury alternative innovator, which means that none of our products will never be a copy of something that already exists (other than the Tang Buckle closure that must be a standard offering for customers who do not have or wish to use their own Rolex deployant buckle). Many Official Rolex boutiques throughout the world sell our straps to their customers due to the non-aftermarket reputation of our brand. Additionally, Rubber B straps are made at the same Swiss factory as OEM Hublot, Richard Mille, Louis Vuitton, etc... those watch brands share the same factory as Rubber B for their OEM straps manufacturing.

In summary, we strive to provide the most integrated options possible, such as the Classic Series, Tang Buckle Series, Velcro® Series (for some models), the Dream Strap (for some models), and the Rubber Cuff Series (for all watches), but a deployant clasp will never be an option we will offer. Apologies for any inconvenience this may cause.

We wish you much enjoyment of your Explorer strap!


Sincere Best Wishes,
Your RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable