Ruby UK Avaliações 2.349

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

NOW OFFERED REPLACEMENT so all good and settled Thank you My carpenter said that this cladding was completely unusable and he would not use it for cladding my dorma windows as it would be a waste of... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Ver mais

Detalhes da empresa

  1. Loja de artigos para reforma residencial
  2. Churrasqueira
  3. Barragem
  4. Centro de Jardinagem
  5. Loja de Móveis de Jardim
  6. Loja de Ferramentas

Escrito pela empresa

Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 81% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

NOW OF/F/LERED REPLACEMENT SO ALL OKCladding full of holes …

NOW OFFERED REPLACEMENT so all good and settled Thank you
My carpenter said that this cladding was completely unusable and he would not use it for cladding my dorma windows as it would be a waste of time. I have previously had this cladding from you and it was excellent so I don’t know why you would send me such rubbish,

25 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hi Robert,

We’re really pleased that we were able to get this resolved for you, and we apologise again for the issues at the beginning.

We really look forwarding to hearing from you again in the future.

Kindest Regards,
Lydia
Ruby

Avaliado com 5 de um total de 5 estrelas

Pleased with quality of door

Good quality door and delivered quickly

20 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hi John,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the quality of your door and the quick delivery. It’s great to know you had a positive experience with us.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Avaliado com 5 de um total de 5 estrelas

Swift service

Swift, friendly service. Timber products that are difficult to find.
Very happy with Ruby!

19 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hi Mary,

Thank you for your wonderful review.

We’re delighted to hear that you were pleased with our swift and friendly service, and that you found the timber products you were looking for.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Avaliado com 5 de um total de 5 estrelas

Exchange the gate when the wrong size…

Exchange the gate when the wrong size was delivered. Fast turn around and good delivery service.

24 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hi Martin,

Thank you for your kind review.

We’re pleased we were able to resolve the issue quickly and arrange an exchange for the correct gate. It’s great to hear you were happy with the turnaround and delivery service.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Avaliado com 5 de um total de 5 estrelas

It looks great

It looks great

24 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hi Arthur,

Thank you for your review.

We’re delighted to hear that you’re pleased with how it looks. We really appreciate your feedback and hope you enjoy your purchase.

Kindest Regards,
Lydia
Ruby

Avaliado com 5 de um total de 5 estrelas

The delivery was well on time even…

The delivery was well on time even though we were out it was safely left out of sight.
Good job.

18 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hi Roger,

Thank you for your kind review.

We’re pleased to hear that your delivery arrived on time and was safely left for you. It’s great to know you were happy with the service.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service

17 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hi Peter,

Thank you for your kind review.

We’re delighted to hear that you found our service brilliant. Your feedback is greatly appreciated, and we hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Avaliado com 5 de um total de 5 estrelas

Reasonable price and quality

Reasonable price and quality, delivered quickly and kept informed on the date to be delivered

17 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hi Gary,

Thank you for your kind review.

We’re pleased to hear that you were happy with the quality and pricing, as well as the quick delivery and communication throughout. Keeping our customers informed is very important to us.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Avaliado com 1 de um total de 5 estrelas

Absolutely disgusting

Absolutely disgusting.
Two deliveries of timber smashed to pieces, with no care to package properly.
Delivered by a third party deliberately in the evening so as to miss the customer.
Zero customer services

12 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hello James,

Thank you for taking the time to leave us feedback. I’m so sorry that your experience has resulted in a negative review.

I can see that we are already in discussions regarding your replacements, and I hope this has made the process a slightly better experience for you. My sincere apologies again that your original deliveries arrived damaged.

We appreciate your patience while we get this sorted! 😊

Kind Regards
Kate
Ruby

Avaliado com 5 de um total de 5 estrelas

Good quality garden gates delivered…

Good quality garden gates delivered promptly.

19 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hi David,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the quality of your garden gates and the prompt delivery. It’s great to know you had a positive experience with us.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Avaliado com 4 de um total de 5 estrelas

Great gates.

Great gates.
I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating. However, the gates themselves, brilliant! Once everything turned up the gate went together well!

17 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hi Thomas,

Thank you for your review.

We’re pleased to hear that you’re happy with the quality of the gates and that everything came together well once complete. We’re sorry for the issues with the missing fixings and the mix of finishes, and we appreciate your patience while this was resolved.

If there’s anything further we can assist with, please don’t hesitate to get in touch.

Kindest Regards,
Lydia
Ruby

Avaliado com 4 de um total de 5 estrelas

All pretty good!

Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Product looks good but not fully tested yet.

19 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hello,

Thank you for your review.

We’re pleased to hear that you found the ordering process straightforward and the pricing fair. We apologise for the confusion with the delivery quantities, but we’re glad our team was able to respond promptly and assist.

We hope the product meets your expectations once fully in use. If there’s anything further we can help with, please don’t hesitate to get in touch.

Kindest Regards,
Lydia
Ruby

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service Excellent…

Excellent Customer Service Excellent Product

17 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hi Rekha,

Thank you for your wonderful review.

We’re delighted to hear that you were pleased with both our customer service and the product. Providing a high level of service alongside quality products is very important to us.

We truly appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Avaliado com 1 de um total de 5 estrelas

delayed delivery and lack of…

delayed delivery and lack of communciation

18 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hello Simeon,

Thank you for taking the time to leave us a review. I’m so sorry to hear that this was only a 1-star experience for you!

I have just sent you an email so we can discuss this in a bit more detail and get it resolved for you. I look forward to hearing from you soon. 😊

Kind Regards
Kate
Ruby

Avaliado com 2 de um total de 5 estrelas

Chewed boards

Ordered 55 planned boards 15 of the boards had chewed faces that were far from a planned finish. Most of them had at least one poor surface. Less than ideal as a cladding face

13 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hello Jon,

Thank you for taking the time to leave us a review on Trustpilot. I’m very sorry to hear that this was only a 2-star experience for you.

I have just sent you an email so we can discuss this further and get everything sorted for you! My apologies again that the delivery was not up to scratch.

I look forward to hearing from you soon. 😊

Kind Regards
Kate
Ruby

Avaliado com 4 de um total de 5 estrelas

Great service and delivery

Great service and delivery. Good product

17 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hi Adrian,

Thank you for your review.

We’re pleased to hear that you were happy with the service and delivery, and that you’re satisfied with the product.

If there’s anything further we can assist with, please don’t hesitate to get in touch.

Kindest Regards,
Lydia
Ruby

Avaliado com 5 de um total de 5 estrelas

Great service and quality

Great services quality and product.

16 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hi Alan,

Thank you for your kind review.

We’re delighted to hear that you were pleased with both the quality of our service and our products. Your feedback is greatly appreciated.

We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Avaliado com 5 de um total de 5 estrelas

Thumbs up!

Quick deliver. Good communication. Decent product.

16 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hi Terry,

Thank you for your kind review.

We’re pleased to hear that you were happy with the quick delivery, clear communication, and the quality of the product. Your feedback is greatly appreciated.

Kindest Regards,
Lydia
Ruby

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service . Looks like an extremely good product . Haven’t yet placed my order but will be going ahead 👍

11 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hi Mr Taylor,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the service so far and that the product looks to be a great fit for your needs. We look forward to receiving your order and assisting you further.

If you have any questions in the meantime, please don’t hesitate to get in touch.

Kindest Regards,
Lydia
Ruby

Avaliado com 5 de um total de 5 estrelas

Great product and seamless delivery

Great product and seamless delivery

16 de março de 2026
logotipo da Ruby UK

Resposta de Ruby UK

Hello.

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the product and that the delivery process was seamless. It’s great to know you had a positive experience with us.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

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