I had a problem with the delivery; FedEx delivered to the wrong address! I called RugStudio; not ONLY did a person pick up the phone, but she was able to pull up my order and said that they would shi... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Buyers beware: I have taken RugStudio to small claims court to get full refund and free return label! The rug I received was “item not as described” long story short RugStudio takes no accountability... Ver mais
I bought a Karastan smartstrand euphoria rug because I thought it would be durable. However strands of fiber are coming out. And I dont mean fuzz I mean whole strands. I can pull continuous rows... Ver mais
A empresa respondeu
I love this company! They have the best selection and provide a great way to narrow down the options by color, style, etc. And, once that's done and my choices are fairly well narrowed, but I still... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
Informações de contato
12719 Cimarron Path, 78249, San Antonio, Estados Unidos
- 800-796-8890
- Service@RugStudio.com
- rugstudio.com
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good customer service
The website is easy to use and customer service is helpful.
Everyone has been very helpful and …
Everyone has been very helpful and answered all my questions.
Love the variety and the online …
Love the variety and the online customer service. Lots to choose from and great quality
I like the website and the prices are …
I like the website and the prices are very competitive.
I have been on the website 3 times and …
I have been on the website 3 times and found it very easy to explore and find what Im interested in and the chat service is great.
Easy to navigate with plenty options!
Rug Studio was easy to navigate and sort for the rug I was looking for. I also love that they offer a free rug pad for certain ones!
This is a great company
This is a great company! Offer name brand rugs at discounted pricing! Great customer service!
Almost every rug imaginable.
I have purchased four rugs from …
I have purchased four rugs from Rugstudio and I received excellent service. When I used Chat, I got all the information I needed. I followed up with a phone call and received the same excellent service by phone. The rugs were shipped free and Rugstudio sent frequent emails telling me of the order status. I would not use anyone else to order my rugs. They are sincerely the BEST.
Great website with contemporary rugs …
Great website with contemporary rugs and good prices!
ordering this beautiful rug that will …
ordering this beautiful rug that will match with my burgandy and green decor
Have ordered rugs before
Have ordered rugs before. Always a great experience!!
I was easily able to navigate quickly …
I was easily able to navigate quickly to the rug I have been looking for and when had questions used the chat feature. Customer service via chat was quick, friendly, and very helpful.
I love the customer service
I love the customer service! They're so friendly and helpful. Thank you, RugStudio!
Rug Studio has so many options
Rug Studio has so many options! The rugs are absolutely beautiful, and their customer service is quick and very helpful. I would recommend Rug Studio to my friends and family in a heartbeat.
Online chat is extremely responsive
Online chat is extremely responsive. Photos and video were helpful in determining the rug colors.
I have not bought the rug yet but so …
I have not bought the rug yet but so far the rug selection, prices, and customer service has been great.
outstanding chat line
Looking for a custom runner
Looking for a custom runner - hard to find. Your website had many to choose from and helpful people answering all my questions. Thumbs up!
The Best Carpets The Best Prices
This company & their website are presenting some of the finest carpets, I've ever seem. Many are one-of-kind, vintage to suit all tastes and decor. I have finally found a fabulous carpet. The price is reasonable, the delivery is free! I am delighted, and will shop again. Mrf
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