I love this lamp. From order to delivery was excellent. Ruma kept me updated at each stage until delivery. The lamp is simple but stylish and looks every bit as good as it does on their site. So pleas... Ver mais
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Veja o que dizem as avaliações
Ordered a large lampshade which unfortunately arrived damaged. The lampshade itself is great quality though is unfortunately too small for the standard lamp. Ross from Customer service was quick to... Ver mais
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I ordered two lampshades from Ruma which arrived safely packaged and on time . The shades are beautiful but unfortunately the internal connections are faulty . Joe from Ruma sent me replacement parts... Ver mais
A empresa respondeu
The shades were just what I'd been looking for. When they arrived the glass moulding was slightly out on one shade. Customer Services arranged for a replacement to be delivered the very next day. Coul... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de decoração de design de interiores
- Loja de Móveis
- Loja de artigos domésticos
- Loja de Iluminação
- Loja de móveis para sala de estar
- Loja de móveis ao ar livre
Sobre Ruma
Escrito pela empresa
About Ruma
Rūma.
1. to make into a room.
2. room, chamber, space.
1. to make into a room.
2. room, chamber, space.
Four little letters that describe the culmination of experience, style and passion to bring together and mould something pretty special. The clever creators of Rūma have a wealth of experience in the homeware industry and we've now developed a company that embraces all the good stuff with a great team on board. We are proud to be friendly and genuine in what we do, and offer beautifully designed products and insider expertise on how to style your space. Whether it's one carefully considered piece that makes all the difference to your surroundings, or a whole new makeover, we are here to guide you to make your perfect Rūma.
Informações de contato
4,7
Excelente
811 avaliações
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fab company to deal with
Fab company to deal with, I bought a lamp which was very bent, I rang the company and they sent a replacement straight away . Would highly recommend
6 de janeiro de 2026
Avaliação não solicitada
Resposta de Ruma
While we are so sorry to hear that your lamp originally arrived faulty, we are delighted to hear that our Customer Support Team were able to quickly rectify this for you and send a replacement. Thank you for your 5 star rating!
Love the new lamp shades
Love the new lamp shades. They look great in my new flat
12 de dezembro de 2025
Resposta de Ruma
We are absolutely thrilled to read this - thank you for your five star rating! We hope to see you shop again with Ruma very soon.
Lovely shade which looks and feels high…
Lovely shade which looks and feels high quality but prices are extremely competitive.
I have already visited the site to buy more!
19 de dezembro de 2025
Resposta de Ruma
Thank you so much for your fantastic feedback. Comments like this make us tick and we really hope to see you shop again with Ruma very soon!
Beautiful, Quality, lampshades.
I received two beautifully made, quality lampshades.
Unfortunately, the colour not being quite right, I had to return them. The Company was courteous and extremely helpful in instructing me on how to return the lampshades. The colour I require will be available shortly when I shall place another order.
16 de dezembro de 2025
Resposta de Ruma
While we are so sorry to hear that the original lampshades weren't quite the right colour for what you were looking for, we are delighted to hear that our Customer Support Team were able to help with your return. We hope to see you shop again with Ruma very soon!
Fast delivery the burnt orange…
Fast delivery the burnt orange lampshade that I purchased is really beautiful we all love it.
16 de dezembro de 2025
Resposta de Ruma
Fantastic feedback - thank you!
Perfect lampshade delivered well
Fast delivery, well packaged. Perfect colour and style for our bedroom
16 de dezembro de 2025
Resposta de Ruma
Thank you so much for your lovely feedback and 5 star rating. We hope to see you shop again with Ruma very soon!
Great service
This was the first time using the company. I was really pleased with the quality and the speed in delivery. I would certainly recommend to friends.
12 de dezembro de 2025
Resposta de Ruma
We're thrilled to read this and delighted to hear that you were pleased with the quality and speedy delivery. We hope to see you shop again with Ruma very soon!
So happy with our side table
So happy with our side table, gorgeous colour, well made, love it!
8 de dezembro de 2025
Resposta de Ruma
Fantastic feedback - thank you so much!
PERFECTION
Overjoyed with my purchase! So much so I'll be ordering again ASAP. The set of drawers I purchased are of excellent quality & look stunning! Excellent service & delivery, and I was kept up-to-date every step of the way. I cannot praise this Company enough. Thank you!
5 de dezembro de 2025
Resposta de Ruma
Thank you for your kind words & great rating! Hope to see you again soon!
Thank you I received an excellent…
Thank you I received an excellent service from Ruma.. I love the shade & it definitely looks more expensive.. could not believe how very reasonably priced it was.. 🥰
4 de dezembro de 2025
Resposta de Ruma
Thank you so much for the positive feedback!
Very pleased to hear that you are happy with your order.
We hope to see you again soon here at Ruma.
Excellent lights and outstanding customer service
The shades were just what I'd been looking for. When they arrived the glass moulding was slightly out on one shade. Customer Services arranged for a replacement to be delivered the very next day. Couldn't be happier with the lights or Customer Services. Would definitely buy from Ruma again.
4 de dezembro de 2025
Resposta de Ruma
While we are so disappointed to hear that your new pendant light was originally delivered to you with a fault, we are absolutely thrilled to hear that our Customer Support Team were able to quickly put this right for you. We hope to see you shop again with Ruma in the near future!
An excellent product at a very good…
An excellent product at a very good price.
Really well packed delivery and prompt.
3 de dezembro de 2025
Resposta de Ruma
We are delighted to read this - thank you so much for your fantastic feedback!
Sideboard arrived on time and required…
Sideboard arrived on time and required minimal assembly — just attaching the legs. It feels solid, looks far more expensive than it is, and offers great value for money. A beautiful statement piece and the perfect centrepiece for my entrance hall.
3 de dezembro de 2025
Resposta de Ruma
Thank you so much for the five star rating and fantastic comments! We are absolutely thrilled to hear that you are pleased with your new sideboard! We hope to see you shop again with Ruma very soon.
Brilliant service from start to finish…
Brilliant service from start to finish with lovely items at a great price, thanks also to Ross for all his help and advice
Will definitely be back for more
Thank you
1 de dezembro de 2025
Resposta de Ruma
We are absolutely delighted to read this - thank you so much for your lovely comments. We will pass your feedback on to Ross. We hope to see you shop again with Ruma very soon!
Great furniture at brilliant prices…
Great furniture at brilliant prices with excellent service!
26 de novembro de 2025
Resposta de Ruma
Fabulous feedback - thank you so much!
The item arrived broken but ruma were…
The item arrived broken but ruma were quick to refund me.
Unfortunately the glass item had no packaging to stop it from being smashed.
Hopefully in future they'll learn from this
27 de novembro de 2025
Resposta de Ruma
We're so sorry to hear that your item arrived with you broken after being damaged while in transit, however, we are pleased to hear that our Customer Support Team acted quickly to try and put this right for you.
Great unit, great service
Very easy process to order, great communication with the company, a beautiful solid bookcase.
26 de novembro de 2025
Resposta de Ruma
We are absolutely delighted to read this - thank you so much for your fantastic review!
Looks amazing in our newly decorated…
Looks amazing in our newly decorated lounge. Very pleased with the purchase and getting it on Black Friday was a bonus!
26 de novembro de 2025
Resposta de Ruma
Thank you so much for your 5 star rating - we're delighted to hear that you're pleased with your order. We hope to see you shop again with Ruma very soon!
Customer service were excellent and…
Customer service were excellent and very helpful and quick to respond and take action when we had a problem with our clock and wished to return. Excellent service thank you
26 de novembro de 2025
Resposta de Ruma
Thank you for your five star rating and lovely comments - we are absolutely delighted to read this and glad that our team were able to resolve the issue with your clock. We hope to see you shop again with Ruma very soon!
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