The day after I had paid the shipping cost, for an auction lot purchased the previous day, I was informed that the item had been packed and consigned to a courier service. It arrived expertly packed... Ver mais
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Great auction experience. Bid online in advance in case could not watch live, but managed to view on the day. Good balance - keeps the lots moving, but time to bid without feeling rushed. Invoice a... Ver mais
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I needed to sell 4 motorbikes. From the start, sending photos, accepting the valuation, collecting the bikes and putting them up for auction, to the end when all items were sold I have nothing but pr... Ver mais
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Wonderful experience. I arrived with bags of "things" that I did not know whether they were valuable, real gold or worth selling. Gordon was so helpful, didn't make me feel ignorant and advised me w... Ver mais
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Detalhes da empresa
Escrito pela empresa
A brand new and modern provincial auction house, located in the heart of Royal Wootton Bassett. We specialise in antiques, jewellery, fine art, coins, militaria and much more. Sellers can consign their items for exceptionally low fees, which are some of the lowest in the UK. Buyers Premium is 22% + VAT. On sale days, you can bid in person in our modern air-conditioned auction rooms, or through our website. Our on-site Bistro, Quercus, is open for brunch, lunch and evening meals and great coffee. We offer free car parking to visitors and we have 3 EV charging points. Note: You must register your car with reception to avoid receiving a parking charge.
Informações de contato
144 High Street, SN4 7AB, Royal Wootton Bassett, Reino Unido
- 01793 840777
- office@rwbauctions.com
- rwbauctions.com
4,8
Excelente
338 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Perfect customer service
Excellent website and auction catalogue page. The auction was easy to access online and bid on. Having made a successful bid the follow up process with invoice was seamless and well communicated. My item was a large framed print which I requested a package and postage price for. The lady who dealt with my enquiry was very helpful and answered my questions very promptly. The item was expertly packaged and was delivered only 24 hours later. The service from start to finish was perfect and represented the best of customer service. RWB auctions were a pleasure to deal with.
14 de agosto de 2024
The Auction was very easy to follow and…
The Auction was very easy to follow and place a bid. The customer service was good and very professional.
Collecting the items was quick with a friendly service team.
14 de agosto de 2024
Lovely helpful and polite people on the…
Lovely helpful and polite people on the phone which was also answered quickly!
Amazing delivery time!
All very professional!
14 de agosto de 2024
Resposta da RWB Auctions
We are pleased you had an enjoyable experience with RWB Auctions! Thank you for the 5 stars.
Best wishes
Claire
Items well described and photographed
Items well described and photographed, very prompt service with regards to invoicing and shipping, items really well packed. 5 Stars all the way!
17 de julho de 2024
Resposta da RWB Auctions
Thank you for your review and 5 stars! We are glad you had an enjoyable experience with us.
We look forward to seeing you again at our next Auction.
Best wishes
Claire
Efficient service
Invoice arrived quickly. Request for postage and packing to be added dealt with quickly. Items packed well and arrived quickly.
17 de julho de 2024
Resposta da RWB Auctions
We are glad you were happy with the service you received from the RWB Auctions Team.
We hope to see you again soon.
Best wishes
Kelly
Friendly service and refreshingly low…
Friendly service and refreshingly low buyers commission !
17 de julho de 2024
Resposta da RWB Auctions
Thank you for your 5 star review! We look forward to welcoming you back for future Auctions.
Best wishes
Kelly
Excellent quick delivery and a great…
Excellent quick delivery and a great 10% seller's and buyer's fees definitely will use again
17 de julho de 2024
Resposta da RWB Auctions
Thank you for your comments and 5 stars.
We will see you again soon!
Best wishes
Claire
Just a pleasure to bid here!
Lovely helpful team at every step of the bidding, buying and post-sale process. A very fair and reasonable buyer's premium which makes a huge difference - no nasty shock when the invoice comes in!
17 de julho de 2024
Resposta da RWB Auctions
We are pleased you had an enjoyable experience with RBW Auctions from start to finish and we look forward to seeing you at our next Auction.
Best wishes
Claire
A very pleasant experience making many…
A very pleasant experience making many items of glass being bought, packed and posted without delay, all arrived safe and sound!
Great packing. Thank you from a very pleased customer
17 de julho de 2024
Resposta da RWB Auctions
Thank you for your review and we are pleased your items arrived safe and sound. Our packing team always take great care when packing items.
We hope to see you again at our next Auction.
Best wishes
Claire
Resposta da RWB Auctions
Our friendly team are always available to answer any queries you may have and we hope to see you again very soon!
Best wishes
Claire
Resposta da RWB Auctions
Thank you for your review and that you found our in-house postal service to be efficient.
Best wishes
Claire
Lovely Auction house to buy through
Lovely Auction house to buy through. Commission is reasonable, postage efficient and not pricey. Everything handled quickly and without hassle. I just wish more auction houses operated in the same way.
17 de julho de 2024
Resposta da RWB Auctions
We are pleased you found our Auction house processes to be efficient from start to finish. Our team works hard to make sure every experience is a positive one.
Best wishes
Claire
Resposta da RWB Auctions
Many thanks for leaving a review and for the 5 stars!
Best wishes
Claire
Photographic representation
Whilst I thought your service was excellent, your staff very friendly and helpful, I was disappointed with the photos of my 2 lots. They didnt do the items justice and consequently one item didnt sell and the other went for half the estimated value. I know this happens but in these cases the items that were stated as the one of particular interest in each group were not shown and were barely visible at all.
17 de julho de 2024
Resposta da RWB Auctions
Hello Lydia
Thank you for your review and feedback.
We are sorry to read that you were not satisfied with your photos. Our Photographer takes pride in ensuring all lots are presented clearly. However, there are times when the nature of the item can be more challenging.
We will ensure your comments are noted and hope that you will visit our Auction House again soon.
Best wishes
Claire
Very efficient
Very efficient; unlike many auction houses provides a despatch service; friendly and flexible
17 de julho de 2024
Resposta da RWB Auctions
We are pleased you found our services to be efficient and we hope to see you again at our next Auction.
Best wishes
Claire
Friendly and very helpful…
Friendly and very helpful communications to help with my enquiries.
17 de julho de 2024
Resposta da RWB Auctions
Thank you for your review and we hope to see you again at our next Auction.
Best wishes
Gemma
Best auction house I have visited for a…
Best auction house I have visited for a very long time. The staff were very helpful and friendly. A good experience all round 👍
17 de julho de 2024
Resposta da RWB Auctions
We are pleased you had an enjoyable experience from start to finish. Our friendly team are always happy to help!
Best wishes
Claire
Exemplary in every aspect
17 de julho de 2024
Resposta da RWB Auctions
Thank you for your review and 5 stars!
Best wishes
Claire
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