Visited their Crystal Palace branch yesterday for the first time. Both the optometrist Millie and the dispenser took a real interest in me as a patient, and made sure that I was entirely satisfied at... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We had an excellent experience with our little Alex’s eye check. The staff were incredibly professional, patient, and kind, making the whole process smooth and stress-free. They took the time to ensur... Ver mais
A empresa respondeu
Millie, the optician, was on time for my appointment. She was extremely kind, helpful and thorough in checking my eyes. She kept explaining things and encouraged me to ask questions during my eye... Ver mais
A empresa respondeu
Woodfall were, first of all, very efficient. They also felt trustworthy and reliable - as indeed the excellent results of my experience with them have proved. On top of that - and I find this really i... Ver mais
A empresa respondeu
Detalhes da empresa
- Clínica Oftalmológica
- Audiologista
- Fornecedor de Lentes de Contato
- Serviço de Atendimento de Emergência
- Distribuidora de óculos
- Loja de óculos de sol
Sobre R Woodfall Opticians - Crystal Palace
Escrito pela empresa
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Informações de contato
27 Westow Street, Crystal Palace, SE19 3RY, London, Reino Unido
- 020 8771 3601
4,9
Excelente
163 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I cannot fault them
I cannot fault them. Millie was so thorough, explained everything really well. Alex and the team were helpful, pleasant, friendly and welcoming. Thank you so much for such wonderful, comprehensive service, care and attention
24 de outubro de 2025
Resposta da R Woodfall Opticians - Crystal Palace
Thank you for your lovely feedback! We're so pleased Millie, Alex, and the team made your experience so positive. It means a lot to know you felt well looked after on your visit to us in Crystal Palace.
Resposta da R Woodfall Opticians - Crystal Palace
Thank you very much for your feedback.
Fantastic staff
Fantastic staff that provided a great environment and excellent service throughout.
7 de outubro de 2025
Resposta da R Woodfall Opticians - Crystal Palace
Your review is greatly appreciated by the Crystal Palace team! Thank you very much for visit, we are glad to have been able to help.
Recommended for regular check ups and help with all aspects of eye health
This is a friendly and efficient opticians in the heart of the Crystal Palace triangle. As well as the usual service to check distance and near sight ability, they offer a number of diagnostic and therapeutic services that treat eye problems, particularly those associated with dry eye. They have up to date technology capable of checking for underlying problems for which early diagnosis means more effective treatment. Making appointments is easy and the reception staff unfailingly helpful both in person or on the phone. For regular check ups or advice on problems you may have with your eyes this is the place to go.
20 de setembro de 2025
First Class
Wonderful opticians. First Class. I could not have wished for better care and attention. Very thorough and thoughtful and helpful. R.Woodfall Opticians is the only opticians I will be using in Crystal Palace.
24 de setembro de 2025
Resposta da R Woodfall Opticians - Crystal Palace
Our team at Crystal Palace greatly appreciate your review.
We are pleased to have been of assistance and we are glad you had a first class experience on your visit to us! Thank you for choosing Woodfalls!
Great service
Great and professional service,very friendly staff,fast and reliable.
23 de setembro de 2025
Resposta da R Woodfall Opticians - Crystal Palace
Thank you very much for your feedback! We are always happy to help.
Staff are professional,informative and…
Staff are professional,informative and welcoming, I`d recommend to anyone needing an eye test/glasses
11 de setembro de 2025
Resposta da R Woodfall Opticians - Crystal Palace
Our team are glad to hear you are pleased with the service you received. We are always happy to help, and thank you very much for choosing us at Woodfalls Crystal Palace.
Resposta da R Woodfall Opticians - Crystal Palace
Thank you very much for your feedback, we look forward to seeing you again at Woodfalls Crystal Palace!
I needed my glasses frame realigned and…
I needed my glasses frame realigned and Alex was able to sort it out in minutes. He was extremely helpful, friendly and professional. I'm contemplating switching over from Specsavers.
5 de setembro de 2025
Avaliação não solicitada
Resposta da R Woodfall Opticians - Crystal Palace
Thank you for taking the time to leave us your feedback.
We happy to have been able to help you with an adjustment, and would be delighted to have you as one of our patients!
Resposta da R Woodfall Opticians - Crystal Palace
Thank you for your feedback, it is greatly appreciated.
Try it and see for yourself!
The staff were/are just so good. their experience and professionalism is second to none. and their attention to detail is born out of experience not just re-action to a computer based program, as one gets from the likes of Boots/Tesco etc in-house technology
15 de agosto de 2025
Great optician
Great optician, the person doing my test took me through everything, explaining what she was looking for and what it all means - never had that before! Also the person helping me choose my glasses was v nice and honest about which she thought worked best for me. A great service.
5 de agosto de 2025
Resposta da R Woodfall Opticians - Crystal Palace
We are pleased to hear that everything could be explained to you clearly during your test. Choosing the correct glasses is nearly just as important as the sight test, so we are glad that we had enough choices and the right help available for you. Thank you for your review, and we look forward to seeing you back.
Resposta da R Woodfall Opticians - Crystal Palace
Thank you for your feedback, we are always happy to help!
My mum and I had an appointment at the…
My mum and I had an appointment at the wood falls on 30/07/2025 the staff were friendly and caring. However, I found the price of the consultation really expensive £85,00 and only two pair of glasses for me and mum was nearly £900,00. I still haven’t received the glasses after 15 days. I was expecting least be fast and hope the glasses fulfilled my necessiteis because the so far I’m not happy.
30 de julho de 2025
Resposta da R Woodfall Opticians - Crystal Palace
Hi Alinne, thank you for your feedback, it is vital we receive your comments to help us to continually improve our business where possible.
We check the marketplace regularly to ensure we are offering value for money, and £85 is lower than the average cost of a highly professional enhanced eye examination, obviously the cost of any service or product will be reviewed subjectively and although we appreciate this is a significant outlay we believe it is a very fair price for the level of expertise involved in delivering our professional services, however we take on board your concerns.
We always try and quote accurate time frames for the delivery of spectacles and apologies if we have not met your expectations on this occasion, unfortunately it can be challenging to push our suppliers to process orders urgently, no matter the retail value, however we understand you have now made arrangements to collect your new glasses.
Please do provide feedback about your ongoing experience, and we trust you find your new glasses as exceptional as we expect them to be.
Kind regards
Woodfalls Opticians
Great care as always!
I have always had such fantastic care at Woodfalls, and this appointment in a new branch was no exception. I would highly recommend, particularly if you have a slightly more complicated prescription or any associated health issues.
9 de agosto de 2025
Resposta da R Woodfall Opticians - Crystal Palace
Thank you for your kind review, we are pleased to hear that our great service keeps you coming back to us. We really appreciate your continued support and look forward to seeing you again!
Great service and personal touch
Really thorough exam with great explanations and very friendly staff that made us feel welcome and not rushed. Would highly recommend.
9 de agosto de 2025
Resposta da R Woodfall Opticians - Crystal Palace
We do try to offer a thorough and personal service to all of our patients so we are glad to hear that is what you received!
Thank you very much for Choosing Woodfalls Crystal Palace.
Everyone super efficient
Everyone super efficient, super friendly and highly professional.
4 de agosto de 2025
Resposta da R Woodfall Opticians - Crystal Palace
We are pleased that we were able to give you thorough sight test in an efficient manner. Thank you for choosing Woodfalls Crystal Palace!
Resposta da R Woodfall Opticians - Crystal Palace
We are pleased to hear that you had an excellent service on your visit to us, thank you for your feedback.
Proper customer care
Proper customer care
Helpful
Knowledge
Caring
Compassion
Always goes beyond the above their duties
24 de julho de 2025
Resposta da R Woodfall Opticians - Crystal Palace
Thank you very much for your review, your support is hugely appreciated by the Woodfalls team.
We are glad that we were able to assist you with a thorough sight test.
Thank you for visiting us, we are always happy to help if need be!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.