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R Woodfall Opticians - East Dulwich Avaliações 

213
O TrustScore é 5 de um total de 5

4,9

46 Lordship Lane, East Dulwich, E22 8HJ London, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My glasses had been broken for about 8 months as I’d broken the temple/screw. Everyday I’d walk past R.Woodfall wondering if they’d help and Samar and the team exceeded my expectations. Within a few s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Super helpful, friendly and professional. I really can’t recommend these guys enough. I’ve been to two of their branches and it’s clearly the culture of the organisation. Well done you guys

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Have been bringing my children here for over 10years now and cannot fault the amazing sight tests given. Annie is an exceptional optometrist and gives such a thorough examination. All the staff at... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The staff are all professional and kind. Reception, fitting and optician were all very good. The optician was very good at reviewing my existing eye conditions. At no time did I feel pressured into... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Clínica Oftalmológica
  2. Audiologista
  3. Fornecedor de Lentes de Contato
  4. Serviço de Atendimento de Emergência
  5. Distribuidora de óculos
  6. Loja de óculos de sol

Sobre R Woodfall Opticians - East Dulwich

Escrito pela empresa

Welcome to the R Woodfall Group of independent family owned Opticians

We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.

We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.

Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.

We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.

Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.

We pride ourselves on the expert and friendly service we offer at each of our six branches.

The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.

Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.

As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.


Informações de contato

  • 46 Lordship Lane, East Dulwich, E22 8HJ, London, Reino Unido

  • 020 8299 6622

4,9

Excelente

O TrustScore é 5 de um total de 5

213 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(213)

697 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Not my first eye exam in East Dulwich

Not my first eye exam in East Dulwich, each time I have been in i've gone for the enhanced eye examination, and must say the eye test is a thorough exam, and always given the option for the scans to be emailed to me,
I would definitely recommend r wood falls, the staff are always welcoming and helpful

18 de fevereiro de 2025
logotipo da R Woodfall Opticians - East Dulwich

Resposta da R Woodfall Opticians - East Dulwich

Thank you for taking the time to leave us your feedback. Our team at Woodfalls find it vital that each patients sight test is carried out thoroughly to ensure that each of our patients' eyes are as healthy as can be. Thank you for choosing Woodfalls East Dulwich!

Avaliado com 5 de um total de 5 estrelas

Thank you for recent appointment

Thank you for your recent appointment, your staff are very professional, polite and welcoming. I was treated with the utmost care and would recommend you to anyone wishing to have there next visit to an optician.

6 de fevereiro de 2025
logotipo da R Woodfall Opticians - East Dulwich

Resposta da R Woodfall Opticians - East Dulwich

Thank you very much for your review, it is greatly appreciated. We are glad to hear that your visit to Woodfalls East Dulwich was a good one, and we are always here to help if you have any queries about your vision and or glasses.

Avaliado com 5 de um total de 5 estrelas

Original Stepper frame 4 years replaced.…

Original Stepper frame 4 years old broke above the arm - lenses removed and refitted by Tracy/Woodfalls into a replacement frame - v luckily sourced by Stepper Penny A. Op manager.
I'm delighted to have glasses without tape holding them together - Many many thanks to you both

19 de fevereiro de 2025
logotipo da R Woodfall Opticians - East Dulwich

Resposta da R Woodfall Opticians - East Dulwich

Thank you for taking the time to leave us your feedback. Our staff will always try to get the best possible outcome when complications like this arise so we are glad that you are happy. We are always here to help at Woodfalls East Dulwich.

Avaliado com 5 de um total de 5 estrelas

Helpful and friendly service from…

Helpful and friendly service from booking to final results.

28 de janeiro de 2025
logotipo da R Woodfall Opticians - East Dulwich

Resposta da R Woodfall Opticians - East Dulwich

We are glad to hear you are happy with the service you received throughout the visit to Woodfalls East Dulwich.

Avaliado com 5 de um total de 5 estrelas

Profesional and friendly staff

Profesional and friendly staff. Very thorough.

28 de janeiro de 2025
logotipo da R Woodfall Opticians - East Dulwich

Resposta da R Woodfall Opticians - East Dulwich

We greatly appreciate your review, thank you for visiting our East Dulwich practice!

Avaliado com 5 de um total de 5 estrelas

Eye Test 2025

Had my eyes tested here recently and Annie was so helpful and thorough. She explained every aspect of the test and the results and was really friendly and patient. I never felt rushed at all.

24 de janeiro de 2025
logotipo da R Woodfall Opticians - East Dulwich

Resposta da R Woodfall Opticians - East Dulwich

We are pleased to hear that Annie was of such great help, she is a well valued member of our team here at East Dulwich. Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

Excellent care and…

Our whole family had excellent care and service. An unusual finding was followed up with further tests and onward referral.

20 de dezembro de 2024
logotipo da R Woodfall Opticians - East Dulwich

Resposta da R Woodfall Opticians - East Dulwich

Thank you for choosing Woodfalls East Dulwich, we look forward to welcoming you and the rest of the family back again.

Avaliado com 5 de um total de 5 estrelas

First class service

I had my first contact with Woodfall Opticians a few weeks ago after being with my old optician for many years. I was looking for somewhere more local to provide new glasses.
An appointment was available the following day for an eye test. It was personal, friendly and professional service from the get-go, right down to the offer of a cup of coffee to fill in the ten minute wait!
They are a wonderful team, and I am thrilled with my new glasses, despite a problem with the lenses on collection, necessitating their return to the lab. I returned a week later to pick up the new, perfected version and I could not be happier.

29 de janeiro de 2025
logotipo da R Woodfall Opticians - East Dulwich

Resposta da R Woodfall Opticians - East Dulwich

Our team greatly appreciate you taking the time to give us your feedback. We are glad that you have had a good experience when visiting us, despite the mishap. Thank you for choosing Woodfalls East Dulwich and we look forward to welcoming you back in future.

Avaliado com 5 de um total de 5 estrelas

Everyone is so friendly and helpful

Everyone is so friendly and helpful. It really is a place where ‘everybody knows your name’ and no question is too small
Thank you

16 de janeiro de 2025
logotipo da R Woodfall Opticians - East Dulwich

Resposta da R Woodfall Opticians - East Dulwich

We appreciate your kind review. Thank you for choosing Woodfalls Dulwich, we are always here to help.

Avaliado com 5 de um total de 5 estrelas

Very friendly staff extremely…

Very friendly staff extremely professional with a personal touch

8 de janeiro de 2025
logotipo da R Woodfall Opticians - East Dulwich

Resposta da R Woodfall Opticians - East Dulwich

Our team at Dulwich are pleased to hear you were happy with the service provided, thank you.

Avaliado com 5 de um total de 5 estrelas

Lovely optometrist

Lovely optometrist. On time. Easy.

12 de dezembro de 2024
logotipo da R Woodfall Opticians - East Dulwich

Resposta da R Woodfall Opticians - East Dulwich

Thank you for your feedback, it is greatly appreciated.

Avaliado com 1 de um total de 5 estrelas

I had to pay again for the lenses the…

I had to pay again for the lenses the Optition prescribed incorrectly for me. I had to pay again for the new frame, when I got my glasses back the arms were loose, the lens was scratched.

19 de dezembro de 2024
logotipo da R Woodfall Opticians - East Dulwich

Resposta da R Woodfall Opticians - East Dulwich

Hi Paula

Thank you for your feedback, although we would prefer not to receive a 1 star review, we do take all comments very seriously.

Looking at your record, we can see you purchased spectacle lenses from us in 2022 and 2024, we have not, as you have commented issued an incorrect prescription, when errors are detected for any one of the multiple reasons possible we always make the necessary amendments at our cost.

We can see nothing on your record to suggest we have charged you twice for the same ophthalmic frame, please email feedback@rwoodfallgroup.co.uk with more details to help us rectify any issues.

If your frame needs an adjustment, this service is free of charge, if a lens has been returned form the lab scratched, we will of course replace this.

If we have failed to offer less than the very best in customer service, then we can only apologise, but again, please provide more detail as your records do no reflect your feedback.

Yours sincerely
Woodfalls East Dulwich

Avaliado com 5 de um total de 5 estrelas

R Woodfall Opticians Dulwich…

An overall good experience with a thorough examination and lots of information on my eyes and eyesight.

12 de dezembro de 2024
logotipo da R Woodfall Opticians - East Dulwich

Resposta da R Woodfall Opticians - East Dulwich

Thank you for taking the time to leave your review. We are always here to help!

Avaliado com 5 de um total de 5 estrelas

Expectional customer service

It's Christmas time and cleaning up for the big day under the stairs something fell knocking my lens out. It was after 1pm, Christmas eve when I rushed down and asked for Richard's and the teams help. I need my glasses for everything including driving. With some older family members staying with health conditions I needed the option to drive just in case.

Richard and the team with expertise and ease put the lens back in place. I am looking forward to seeing Richard and the team in the new year to organise a new spare set!

24 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A professional and courteous service

Had a bit of a panic as my eyes were very sensitive to the light and some changes in my eyes that were concerning. Called up R Woodfall Opticians and the receptionist lady was very friendly and courteous. I enquired about their OCT and eye exam and I was booked in the same day for an OCT. The optician who saw me was professional and answered all of my questions. I was also choosing between two types of heat pads for my eyes and one of the receptionist lady paid attention to me and helped me choose. Having someone focus on you and not have their attention divided is important. From the start to the end the whole team have been welcoming and professional. One of the best professional services that I have ever experienced and I highly recommend it.

3 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Annie was very thorough and kind and…

Annie was very thorough and kind and patient with the eye test.
Richard was very helpful in explaining & helping me choose frames for my new specs

28 de novembro de 2024
logotipo da R Woodfall Opticians - East Dulwich

Resposta da R Woodfall Opticians - East Dulwich

Thank you very much for choosing Woodfalls East Dulwich.
Annie and Richard were both delighted to have been able to assist you.

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