My glasses had been broken for about 8 months as I’d broken the temple/screw. Everyday I’d walk past R.Woodfall wondering if they’d help and Samar and the team exceeded my expectations. Within a few s... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The team at Woodfalls are all very friendly, helpful and knowledgeable - this goes for all branches and we have been to Sydenham, Crystal Palace and Purley. It's useful to be able to get appointments... Ver mais
A empresa respondeu
On arrival, I was warmly welcome by the receptionist with a smile. Within 5minutes, I was called in by a friendly and knowledgeable optician. She very thorough with her examination of my eyes and cle... Ver mais
A empresa respondeu
I have used Woodfall Opticians and their previous businesses over many years. The service of all staff is exemplary. From reception, consultation through to prescription, information and advice is... Ver mais
A empresa respondeu
Detalhes da empresa
- Clínica Oftalmológica
- Audiologista
- Fornecedor de Lentes de Contato
- Serviço de Atendimento de Emergência
- Distribuidora de óculos
- Loja de óculos de sol
Sobre R Woodfall Opticians
Escrito pela empresa
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Informações de contato
Reino Unido
- rwoodfall.co.uk
4,9
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Always welcoming friendly staff
Always welcoming staff offered tea or coffee while waiting even 1st time customers, staff always offer assistance never rush you
,
16 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your lovely review. We're so pleased to hear that you felt welcomed from the moment you arrived.
Offering a tea or coffee and creating a relaxed, friendly atmosphere for both new and returning customers is something we really enjoy doing. We're also delighted that our team took the time to assist you without making you feel rushed – we believe everyone should have the time and support they need during their visit.
Thank you for your kind words and for choosing us. We look forward to welcoming you back again soon!
The R Woodfall Team 👓☕✨
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We're delighted to hear that you've found our team friendly and our service reliable and consistent.
Providing a warm welcome and maintaining high standards of care for every visit is incredibly important to us, so it's wonderful to know this has been your experience.
We truly appreciate your support and look forward to seeing you again soon.
The R Woodfall Team 👓✨
Very welcoming environment with good…
Very welcoming environment with good staffs ready to help everyone accordingly
18 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your lovely feedback. We're so pleased to hear that you found our practice to be a welcoming environment and that our team were ready to help and support everyone who visits us.
Providing friendly, personalised care and making every patient feel comfortable is at the heart of what we do, so your kind words mean a great deal to us.
Thank you for your support, and we look forward to welcoming you again soon.
Great opticians
Great opticians. Eyesight test was thorough but efficient. Lovely people.
1 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We're really pleased to hear that you had a positive experience with your eyesight test and found it both thorough and efficient.
It's also lovely to know you found our team friendly and welcoming — we’ll be sure to pass your comments on to them.
We really appreciate your support and look forward to seeing you again soon.
**The R Woodfall Team** 👓✨
The young woman member of staff who…
The young woman member of staff who carried out the tests was very pleasant, efficient and communicated what was happening very well.
The reception staff were, as always, friendly and welcoming.
I would happily recommend this Branch to other people.
26 de maio de 2026
Resposta da R Woodfall Opticians
Thank you for your thoughtful feedback. We're delighted to hear that you felt well looked after throughout your visit.
It's especially lovely to know that Naema who carried out your tests made you feel comfortable and kept you well informed, and that our reception team continued to provide their usual friendly and welcoming service.
We really appreciate your recommendation and kind words, and we look forward to welcoming you again in the future.
Great service and lovely welcoming…
Great service and lovely welcoming workers very friendly
28 de maio de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We're so pleased to hear you experienced great service and found our team welcoming and friendly.
Creating a positive and approachable environment for everyone who visits is really important to us, so your comments are much appreciated.
We look forward to seeing you again soon.
**The R Woodfall Team** 👓✨
Staff were courteous and helpful on all…
Staff were courteous and helpful on all three visits. Eye test thorough. Chosen spectacles arrived to collect 4 days after ordering and were perfect. I would recommend this optician.
6 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We're really pleased to hear that you had a positive experience across all three visits.
It's great to know you found our team courteous and helpful, and that your eye test was thorough. We're also delighted your new spectacles arrived quickly and were just right for you.
We truly appreciate your recommendation and your continued support, and we look forward to seeing you again.
A calm & informative experience
A calm & informative experience. It felt great to be listened to & not be rushed into a decision, would definitely recommend.
6 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We're delighted to hear that you had a calm and informative experience and that you felt listened to throughout your visit. Taking the time to ensure every patient feels comfortable, unhurried, and fully informed is very important to us, so it's wonderful to know this came across. We truly appreciate your recommendation and look forward to welcoming you again in the future.
R Woodfall Exceptional Service
I have visited the Crystal Palace branch of R Woodfall Opticians on several occasions and the service has been consistently outstanding.
From my first call and then appointment the team were friendly, helpful and professional.Taking the time to answer my questions and making the whole process straightforward. Walking into the branch you are immediately made to feel welcome by the warm and attentive staff.
The branch itself is bright, clean comfortable and well presented creating a pleasant environment.Each member of staff I have dealt with has been knowledgeable and genuinely focused on providing the highest standard of care and advice. The eye examinations have always been thorough with everything explained clearly. I’ve never felt rushed and any questions I’ve had have been answered with professionalism and expertise. What impresses me most is the consistency of the service. Whether visiting for an eye test, choosing glasses or seeking advice, the standard of care is always exceptionally high. The staff combine professionalism with a personal touch making every visit a positive experience.
I would have no hesitation in recommending the Crystal Palace branch to family and friends.
A first class opticians that consistently delivers outstanding customer service and exceptional eye care.
12 de maio de 2026
Avaliação não solicitada
Resposta da R Woodfall Opticians
Thank you for taking the time to share such a detailed and thoughtful review. We're truly delighted to hear that your experiences at our Crystal Palace branch of R Woodfall Opticians have been consistently outstanding.
It’s wonderful to know that you feel welcomed from the moment you arrive and that our team’s friendliness, professionalism, and attention to detail have made your visits straightforward and reassuring. We’re especially pleased that you’ve found your eye examinations thorough and clearly explained, and that you’ve never felt rushed—this is exactly the standard of care we aim to provide.
Your comments about the consistency of service across every part of your visits, from appointments through to frame selection and advice, mean a great deal to the whole team. We take pride in combining clinical excellence with a personal, attentive approach, so it’s very rewarding to hear that reflected in your experience.
Thank you again for your kind recommendation and continued trust. We look forward to welcoming you back for your future eye care needs.
great service and thorough eye test
11 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We're delighted to hear that you received great service and a thorough eye test. Providing comprehensive eye care alongside excellent customer service is what we strive for, so it's wonderful to know you had a positive experience. We appreciate your support and look forward to seeing you again in the future.
Extremely helpful.
8 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for the 5 star review!
Great service!
Everyone is very friendly, helpful and efficient. The optician is excellent, very careful and thorough, inspiring complete confidence.
2 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your wonderful feedback. We're delighted to hear that you received great service from our team and found everyone to be friendly, helpful, and efficient. It's especially pleasing to know that your optician's careful and thorough approach inspired complete confidence. Providing high-quality care and ensuring our patients feel reassured and well looked after are always our priorities. We truly appreciate your kind words and look forward to welcoming you again in the future.
We enjoyed going to Woodfall Opticians
We enjoyed going to Woodfall Opticians. They are friendly and it was fun.
11 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your lovely feedback. We're delighted to hear that you enjoyed your visit to Woodfall Opticians and that you found the experience both friendly and fun. We believe eye care should be a positive and welcoming experience for everyone, so it's wonderful to know that came across during your visit. We look forward to seeing you again soon!
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We're delighted to hear that you found our team polite, helpful, and great to deal with. Providing friendly, attentive service is at the heart of what we do, so it's wonderful to know your experience reflected that. We truly appreciate your support and look forward to welcoming you again in the future.
Friendly staff and are really good with…
Friendly staff and are really good with my child.
28 de maio de 2026
Resposta da R Woodfall Opticians
Thank you for your wonderful feedback. We're delighted to hear that you and your child had a positive experience with our team. Making children feel comfortable and confident during their visit is something we take great pride in, so it's lovely to know our staff helped make the experience a good one. We appreciate your kind words and look forward to welcoming you and your family again in the future
My family and I have used them for…
My family and I have used them for years. Very friendly staff and lovely surroundings
11 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your lovely feedback and for trusting us with your family's eye care over the years. We're delighted to hear that you've consistently found our team friendly and that you enjoy the welcoming atmosphere of our practice. Your continued support means a great deal to us, and we look forward to caring for you and your family for many years to come
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We're delighted to hear that you found our team friendly, competent, and helpful. Providing professional care alongside a warm and welcoming service is very important to us, so it's wonderful to know this was reflected in your experience. We appreciate your support and look forward to seeing you again in the future.
Great service across every step
Great service across every step, from reception, to eye test to choosing frames.. excellent experience
11 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your wonderful feedback. We're delighted to hear that you had an excellent experience throughout every stage of your visit, from reception and your eye test to choosing your new frames. Providing seamless, high-quality service at every step is what we strive for, so it's fantastic to know our team delivered that for you. We truly appreciate your support and look forward to welcoming you back in the future.
very good service
4 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your feedback. We're pleased to hear that you received very good service from our team. We appreciate your support and are delighted that your experience was a positive one. We look forward to welcoming you again for your future eye care needs.
friendly yet professional eye test
friendly yet professional eye test, would recommend highly
3 de junho de 2026
Resposta da R Woodfall Opticians
Thank you for your kind feedback. We're delighted to hear that you found your eye test both friendly and professional. Providing expert care in a welcoming environment is something we strive for every day, so it's wonderful to know this was reflected in your experience. Thank you for your recommendation, and we look forward to seeing you again in the future.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.