Ryder & Dutton Estate Agents - Ashton-under-Lyne Avaliações 

253
O TrustScore é 5 de um total de 5

4,8

20 Market Street, OL6 6BX Ashton-Under-Lyne, Lancashire, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have just sold my late mother’s property in Ashton Under Lyne using Ryder & Dutton estate agents. All the staff, including Geraldine Marsden, were courteous, efficient and professional during the sa... Ver mais

Avaliado com 5 de um total de 5 estrelas

My move in process was done by agent Sinyee. Sinyee has been absolutely fantastic throughout the whole letting process. She has been professional, friendly, and very responsive to all of my question... Ver mais

Avaliado com 5 de um total de 5 estrelas

Kirsten and the team at the Ashton branch have been brilliant. Keeping me updated throughout the sale of our home. Always available and responsive to any of our questions. Would certainly recommend. T... Ver mais

Avaliado com 5 de um total de 5 estrelas

Kirsten has been an absolute star throughout the process. She has gone above and beyond, chasing and calling all parties constantly, in order to keep things moving. She is so proactive in getting thin... Ver mais


Detalhes da empresa

  1. Imobiliária
  2. Companhia gestora de propriedade
  3. Avaliadora de imóveis
  4. Corretora de aluguel de imóveis

Sobre Ryder & Dutton Estate Agents - Ashton-under-Lyne

Escrito pela empresa

Family Run Community Driven

At Ryder & Dutton, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

How can we help you move?

Expert Valuation Find a Property Let Your Property Mortgage Advice

Informações de contato

  • 20 Market Street, OL6 6BX, Ashton-Under-Lyne, Lancashire, Reino Unido

  • 0161 330 1192

4,8

Excelente

O TrustScore é 5 de um total de 5

253 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(253)

1.288 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

We decided to sell out property via…

We decided to sell out property via Ryder & Dutton after we were so impressed with their service when buying the property. Zoe and Jenny Boyle really looked after us.
Jenny took all the stress out of moving and chased up the solicitor on both sides constantly. Jenny was always available when we had any questions.
I would definitely recommend them and wouldn’t hesitate using them in the future.
5 star agents

4 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We highly recommend Kirsten Woodhead…

We highly recommend Kirsten Woodhead from your Ashton Branch. She has remained very professional throughout our selling of Arbor Grove property and she has supported us immensely with her communication during this sale. She has pursued matters and supported us with the conveyancing team from buyers and sellers team and put us at ease during what has been sometimes been deemed as quite stressful. We believe she has gone above and beyond her duties as a Sales Negotiator. Thank you so much Kirsten we would truly recommend Ryder & Dutton Estate Agents for their expertise!! Regards Linda & Mike

7 de julho de 2025
Avaliação não solicitada
logotipo da Ryder & Dutton Estate Agents - Ashton-under-Lyne

Resposta da Ryder & Dutton Estate Agents - Ashton-under-Lyne

We are glad to hear of your positive experience with our Ashton Branch. We are so glad to hear that you were pleased with the support and communication you received during the sale from Kirsten. It's great to know that you felt supported during a stressful time, all the best for the future.

Avaliado com 1 de um total de 5 estrelas

Not worth using

Not worth using. I used them to find a tenant as I thought it would be easier, 9 days after they gave my keys away they sent a "courtesy" email telling me there right to rent had expired. Courtesy would have been to mention this when they were doing the checks and not after they moved in. Next time I'll save my money and just look on Facebook

13 de junho de 2025
Avaliação não solicitada
logotipo da Ryder & Dutton Estate Agents - Ashton-under-Lyne

Resposta da Ryder & Dutton Estate Agents - Ashton-under-Lyne

Sorry that you were not happy with our service.

With Time Limited Right To Rents, on a Managed Service, we continue to look after these after a tenant has moved but on a Tenant Find only service we have to advise you that this needs updating.

Apologies if this wasn’t explained to you during the application process.

Avaliado com 5 de um total de 5 estrelas

Thanks Kirsten

After our first sale feel through we started dealing with Kirsten at Ryder & Dutton in Ashton. Kirsten was very helpful and liaised with our solicitors and the buyers solicitors and made sure we were up to date with everything. Selling a house is very stressful especially when you have a sale which falls through, however, Kirsten provided excellent knowledge and support throughout the whole process. Thanks.

1 de julho de 2025
Avaliação não solicitada
logotipo da Ryder & Dutton Estate Agents - Ashton-under-Lyne

Resposta da Ryder & Dutton Estate Agents - Ashton-under-Lyne

We appreciate your kind words. We are so glad to hear that you received excellent support during the stressful process of selling your house. It's great to know our team kept you informed and provided knowledge throughout.

Avaliado com 5 de um total de 5 estrelas

Geraldine of Ryder and Dutton estate agents is exceptional in her work.

Geraldine of Ryder and Dutton estate agents has been truly outstanding
Geraldine has always answered my calls or emails, when I have needed her. She is very professional but friendly and approachable. When I couldn't get through to solicitors, I would phone Geraldine and she would get answers to my enquiries. I'm not great with forms, but Geraldine guided me through with everything I needed to fill on. I would definitely recommend her services through Ryder and Dutton.

21 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top tier service from Ada G

Ada was the move manager who facilitated our new property. She was incredibly professional, and kept us abreast at all times. She’s very diligent and I would recommend her services 100%.

30 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A Smooth First-Time Home Purchase, Thanks to Geraldine!

A huge thank you to Geraldine at Ryder & Dutton! As a first-time buyer, I couldn’t have asked for better support. Geraldine was incredibly responsive, knowledgeable, and made the whole process seamless. From viewings to handling the details with solicitors, she made everything feel stress-free. I’m thrilled with my new home and highly recommend Geraldine and the team to anyone buying, especially first-timers!

6 de junho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Recent Property Sale

We used Ryder & Dutton for the sale of our property, from start to finish they were very attentive and quick to inform us of any issues, Geraldine was especially helpful during the final stages of the sale and made a stressful time that little bit easier. We would not hesitate to recommend their services to anyone.

6 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ryder dutton in Ashton under lyne sold…

Ryder dutton in Ashton under lyne sold my house where another agency failed, the team at Ashton don't just sit on their hands they actively search out prospective buyers.
With special thanks to Zoe Waterhouse for keeping me in the loop at all stages of the sale and seeing it through to the Finnish.

9 de maio de 2025
Avaliado com 4 de um total de 5 estrelas

Excellent service provided.

Excellent service provided with clear and consistent communication throughout the offer and purchase process. Robyn Roberts in particular was a pleasure to work with and made the process smooth and straight forward. Would certainly recommend Ryder and Dutton if I decide to sell a property also.

1 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Zoe - Ashton under Lyne

We bought our house from Ryder & Dutton in Ashton under Lyne and cannot fault them.
Zoe was absolutely Amazing and couldn’t do enough for us. She kept us informed constantly - A definite asset to the branch. Thank you Zoe for everything x

9 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Ryder & Dutton are handling the sale of…

Ryder & Dutton are handling the sale of our property, but the process seems a lot easier with the help of your negotiator
Robyn Roberts. She is a great help and nothing is too much trouble for her. Even if we have had a setback along the way she has greeted us with a big welcoming smile and put us at ease. Thank you Robyn.

8 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Glad I used these agents

Glad I used these agents, who were very supportive and responsive throughout the whole process. In the latter stages, having Geraldine as the lead contact, gave us confidence. She was clear and practical in her updates and advice and always got back to us promptly. From the initial consultation with Alice, through the marketing phase with Robyn (off whom we got some very good advice) to closure with Geraldine, we were very satisfied with the service from Ryder & Dutton.

2 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

House Sale

We worked with Robyn Roberts at Ryder and Dutton, she was excellent and the house was sold quickly and efficiently.

23 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If I could give 0 stars I would!

If I could give 0 stars I would!
We rented 36 Hindley Street, Ashton-under-Lyne from R&D for over three years, but our experience was full of issues. Upon moving in, we discovered hidden damage, faulty fixtures, and weren’t shown where the gas meter or electric mains were, leaving us without power. After some effort, we got it working ourselves. Initially, Linda handled our concerns well, but after she left, things worsened.
The first winter exposed severe black mould, rapidly spreading behind furniture and damaging wardrobes, sofas, and our clothes. We reported it to Linda, who advised moving furniture, but no further action was taken.
Months later, as the mould worsened, I followed up and learned Linda had left, replaced by Jorgina Ashton. From then on, communication was terrible. Jorgina was unhelpful, ignored calls and emails, and promised call-backs that never came. Eventually, we found the cause of the damp: a major roof leak. Water leaked down the wall in the back bedroom, where our son slept, soaking the wall, peeling the wallpaper, and making the room uninhabitable.
In the master bedroom, we rearranged for our daughter’s arrival. Shortly after, the ceiling burst with rainwater, ruining the new cot. Each rainstorm felt like a waterfall from the ceiling. Throughout this, Jorgina ignored our calls and emails, offering no help.
We contacted Environmental Health, who confirmed the issues and ordered R&D to fix the roof. However, by then, thick black mould covered much of the house, making it hazardous. My family and I were constantly ill, and despite multiple emails asking for mould removal, our calls and emails were still ignored.
A young woman from R&D inspected the property, took photos, and promised to follow up on the mould issue, but we never heard from her again. I then escalated to branch manager Wendy Robertson, who blamed us for the mould. She claimed it was caused by our furniture placement and not opening windows in winter—unreasonable given we had a newborn.
I asked Wendy about the young inspector, but she claimed the girl had praised her own help, saying she gave advice on cleaning and airing the property. In reality, the girl barely spoke and seemed uncomfortable addressing the mould.
Wendy ended the phone call by assuring us that something would eventually be done. Unsurprisingly, nothing ever was.
Neil, a new inspector, was the first to show real concern. He thoroughly documented all issues and confirmed our furniture was moved over a foot from the walls, saying any more would be unreasonable. He acknowledged the unacceptable conditions and couldn’t understand why nothing had been done. Unfortunately, he never followed up and soon left the company.

The electrics began failing—lights flickered, and using multiple appliances tripped the fuse. Despite repeated emails to Jorgina and Wendy, we were ignored. Then, one Friday, the electricity completely went out. The mains box needed replacing. Ryder and Dutton had removed their emergency line, so when we called the head office, they told us to wait until Monday. When I complained, they hung up on me.
We went to social media, and the response was huge. Many people shared their own bad experiences with Ryder and Dutton. By Saturday morning, Wendy called, suddenly eager to fix the electrics. The issue was resolved, but only after we went public.
A few months later, we contacted Jorgina again about the mould. Her response? The same excuse: “Move your furniture further.” We reminded her that Neil had already confirmed it was far enough. She then claimed it was because we didn’t shut the kitchen or bathroom doors. It was clear she didn’t care.
The bottom floor was open-plan, so there was no kitchen door. The bathroom had a poorly installed sliding door with a big gap, no handle, and couldn’t stay shut. We raised this issue multiple times, but nothing was done.
We gave notice and left, only to have R&D try to withhold part of our deposit for a “damaged hob.” When we asked for proof or details, they ignored us. We had to involve the deposit scheme and dispute it. It felt like an endless nightmare. I’d never recommend renting from them and I wouldn't ever consider them for buying a property due to our experience

31 de março de 2025
Avaliação não solicitada
logotipo da Ryder & Dutton Estate Agents - Ashton-under-Lyne

Resposta da Ryder & Dutton Estate Agents - Ashton-under-Lyne

Hi Elisha,

We take all feedback seriously and we have replied to your complaint directly which is now being investigated further by our teams. We will reply directly in due course.

Thanks,
Gareth Hunt, Lettings Director

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