Ryobitools.com Avaliações 

Tried to have a rapid repair done online, can't dot it. 6 CS reps online could not figure it out, 3 phone calls to CS, 3 transfers to technicians, still can't figure out. Item is under warranty, but THEY can't figure out how to fix their own online option. They cannot do the repair contact on the phone, not willing, the system won't allow. I got what I paid for, a crappy trimmer that failed after 6 uses.

I was on the phone with customer service to register a debris collector #A54HG01 for my hedge trimmer when I could not on line. She did not know where the serial # was. She made me go to the garage to go over the product step by step, put me on hold several times, and finally told me that because it is an attachmet that there no warranty so I don't have to register it. She did not know the concept "landline"as I do not have a cell phone.
I think all products have some sort of warranty. It seems that only ryobi customers who have cell phones can register for a chance to win $10,000 sweepstakes.

They make garbage they don't make replacement parts they don't stand behind anything they make. You'd be much better off going to harbor freight and buying budget tools from them or spending a little extra and going with Milwaukee DeWalt or any of the big name tool brands. I give Ryobi 1 out of 10 Stars.

Produit lourd, pas intuitif. 2eme utilisation, je viens de me battre pendant un heure. La tondeuse bipait erreur, je suis allée au magasin, c’était le bac à paillage qui n’était pas fixe puis j’ai terminé en me blessant en tirant sur la batterie pour l’extraire. Vraiment, si vous connaissais le sckech de Florence forestière sur la poussette, c’est la même. Je pense revendre ce truc

Ryobi sells a 30" riding lawn mower that they don't keep basic replacement parts in stock for. In my case, the part is a washer used to attach the deck to the rider. The deck needs to be dropped frequently for cleaning, so losing a washer is easy. The washer size is non-standard so not readily available. They have been out of stock for several weeks, and won't offer a standard size replacement until the washer is back in stock. This frustration is on top of the awful app they shove down your throat to use, and their miserable phone system.

My wife and I bought a RYOBI riding mower less than 4 years ago.  From the start, the batteries struggled to hold a charge, and eventually could not at all.  RYOBI customer support was very unhelpful, and simply told us that we needed to buy replacement batteries, which cost nearly 25% of what we paid for the mower itself.  We bought new batteries, which worked well for a few months, until they too struggled and died completely in less than a year.  RYOBI customer support, again, was very unhelpful and simply said that the batteries were not under warantly, and the only solution was to buy more.  At this point, if we were to buy new batteries, we would have paid for the mower, and then paid another 50% of the original cost in replacment batteries in less than 4 years.  We refuse to do that.  How can a company that sells battery-based products have such awful batteries and refuse to replace them or offer any assistance when they die so soon / often.  We will switch to a new brand, never buy RYOBI products again, and recommend that anyone considering electric products does not buy from RYOBI either. 
 
Horrible batteries.
No accountability from the company.
No real customer support.

Pratique. Dommage que certains équipements offerts ne soient pas disponibles

Produit livré incomplet, réclamation faite le jour même (03/07) et aujourd’hui le 24/07 j’attend toujours une réponse. Le service client est inexistant, la garantie court, j’ai besoin de mon outil, il est payé bien sûr mais reste dans un coin en espérant une réponse un jour et éventuellement la pièce manquante indispensable à son utilisation…

I recorded an issue with my Ryobi Circular saw on the warranty site on the 19th July, a Sunday, and to my surprise (and shock) it was collected the next day (a Monday). The circular saw was returned to me on 23rd July having had a new motor fitted. So from notification of an issue with the tool to it's repair and return in my hands in 5 days is fantastic service. Throughout that short period Ryobi kept me fully informed by email as to what was happening.
Thank you Ryobi for superb customer service.

I have a Ryobi 80V 54" zero turn electric lawn mower. One of the 80V batteries has completely failed. I have had a dozen emails asking for videos of the failed battery, serial number of the mower, battery, and charger, copies of the invoice.

THAT IS FINE. I HAVE PROVIDED EVERY PHOTOGRAPH, MODEL NUMBER, SERIAL NUMBER, AND PROOF OF PURCHASE. I AM HAPPY TO DO SO.

They aren't reading my replies. Instead, every day I get another request for exactly the information shared in multiple prior emails. They are just ignoring my replies and repeatedly requesting the same information I have provided previously.

I am working with "support.ryobitools.com." The responses are so clueless that I thought I might have been sucked into a scam site. I haven't. This is the right email for Ryobi support. My best guess is that they have fired humans and the email is now monitored by a bot that refuses to process warranty requests.

I expect that they hope that if this goes on for several weeks, I will just go away. The 80V batteries are expensive (about $900), and Home Depot will not handle replacements for failed 80V batteries.

délais de livraison respecté voir encore mieux que prévu

L A NAVIGATION SUR LE SITE EST NORMALE, LE PROBLEME C'EST QU'IL EST IMPOSSIBLE DE CONTACTER LE SERVICE CLIENT, pas de réponse au téléphone , une boite vocale tourne en boucle, si je contacte un autre service, on ne peux rien y faire,pas de réponse aux mails. C'est pas sérieux

Livraison rapide, outils simple à monter et ultra maniable à l’utilisation.

1 star for the diabolical customer service and product quality. We purchased a hedge trimmer to maintain a very small garden hedge at our property. We have numerous other ryobi products so purchased to optimise our batteries etc. Whilst the trimmer was significantly more than we needed ( claimed power output) During use I felt it become very warm , then ignited in my hands. I quickly removed the battery and had to extinguish with the garden hose. I spoke with ryobi to arrange collection for them to inspect but they find every excuse possible not to acknowledge or be involved with warranty issues. Scary as the product they sold us that was in warranty could have easily caused significant human or property harm / damage. They are masquerading as a quality product provider but really just cheap Amazon consumer products - avoid and buy reputable products from different suppliers! Dangerous and arrogant are always a bad combination

service de livraison déplorable . Premier rendez vous fixé pour livraison un vendredi , le livreur DPD ne se présente pas et je reçois un mail sans aucune explication , avec évidemment la menace que si je ne récupère pas ce colis dans les 5 jours , il sera renvoyé à l'expéditeur . Nouvelle livraison prévue le mardi suivant , le livreur ne se présente de nouveau pas , et je reçois un mail me disant que mon colis est disponible dans un dépôt de proximité ; alors que , de nouveau , j'attendais à mon domicile le passage de ce personnage . Colis d'environ 30 kgs , la vendeuse s'occupant du dépôt de très mauvaise humeur , à juste titre car le dépôt a été effectué aux heures de fermeture du magasin, moi aussi car les boites , colis double rentraient très difficilement dans mon véhicule et j'ai du me faire aider pour les porter . DPD est un des plus exécrable service de livraison , à fuir , et l'absence de choix de service de livraison freinera mes achats chez rioby , même si j'apprécie la marque . 15

Beaucoup de choix et produit de qualité

This the second time I have bought a new charger for my ryobi products and for the second time the charger just stops working. My new products aren’t even 6 months old and already the charger has went out and my husband had to send our new trimmer in to be fixed. THE AUDACITY to sale new charger port for 99 dollars when they are CHEAP and INEFFECTIVE. I am going to make it my mission on all platforms to discourage people from buying your products. This scam company is a sham

My generator under warranty and they keep telling me the part it’s not under warranty. They are scammers

Produit de bonne qualité léger à manipuler belle finition de coupe
livraison rapide