It’s really important that the packages are on sent on same day delivery . It took 2days for DPD to finally deliver the meat . The Ice packs had completely defrosted . The packaging was soggy , the... Ver mais
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Veja o que dizem as avaliações
Saffron Alley has been our go-to provider for getting premium halal meat. The quality of their steaks, especially their wagyu, is to die for I also want to highlight that we faced a slight issue wi... Ver mais
Ordered the steak 'fine dining box' and wanted it delivered a day earlier than i selected on the website and they were very kind and arranged an earlier delivery, this saving me from much domestic gri... Ver mais
Ordered for the first time! Beautiful corn fed chicken and chicken breast in time for Eid. Great service, safely and hygienically packaged, fresh and great Communication throughout the ordering and d... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our ethos is built upon providing ethically reared meats for you and your family. Our vast range of both traditional and modern butchery cuts is constantly growing helping you keep meal times special. All our foods are hormone and anti-biotic free. Free delivery over £40; farm fresh straight to your doorstep.
Informações de contato
Reading, Reino Unido
- info@saffronalley.com
- saffronalley.com
4,6
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really great service and great quality…
Really great service and great quality produce. Special shout out to Christopher David from the Customer Service team who was responsive and efficient when I placed an incorrect order.
3 de março de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear AG,
Thank you so much for the lovely review! Really glad we could sort out the incorrect order for you quickly. Christopher David will be pleased to hear your kind words!
Looking forward to your next order!
Kind Regards,
Team Saffron Alley🧡
Fantastic customer service
My first time ordering from Saffron Alley and their customer service is amazing. Due to my local DPD depot failing to deliver my order, Nazeem in customer services dealt with my enquiry with the up most profession, priority, swiftness and empathy.
A solution was offered and put into action very quickly and I received my order which I am truly grateful for. A massive thank you to Nazeem and much deserved appreciation for your help in this matter.
My delivery arrived fresh and chilled in protective packaging and ice packs. Everything was clearly labeled and vacuum sealed. I ordered some mixed lamb boneless and boned which tasted delicious and extremely tender. I have several different cuts of beef steak to try, the quality of them all looks amazing.
I look forward to placing another order soon and I would highly recommend Saffron Alley for both customer service and quality products.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Gina,
Wow, what a review! Thank you so much for sharing your experience in such detail. We're really sorry about the DPD depot issue, but so glad Nazeem was able to step in and get everything sorted for you. We'll make sure he sees this!
So happy to hear the lamb arrived fresh and tasted great. We hope the beef steaks are just as good! Can't wait to see your next order.
Kind Regards,
Team Saffron Alley🧡
Superb customer service, excellent quality
I thoroughly recommend Saffron Alley both for the excellent quality they offer, but for their superb customer service on top of that. Only yesterday I placed an order but input the wrong delivery date. I emailed them and after a few minutes a very helpful associate sorted it all out and changed it to my preferred date. Thank you, Christopher David and Saffron Alley! It's a pleasure shopping with you.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Sofia K,
Thank you for the kind words, really appreciate it! So glad we could get your delivery date changed so quickly. Christopher David will be happy to hear this. It's a pleasure having you as a customer and we look forward to your next order!
Kind Regards,
Team Saffron Alley🧡
Very happy with the quality of meat and…
Very happy with the quality of meat and with the service. Christopher David was really kind explaining to me trough emails some of the inquirings i had. I have passed on their contact to my friends and family members, especially the ones that are not able to shop as halal places are quite far. Thank you Saffron Alley, wish you lots of success...
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Italia Noviello,
Thank you so much, this really put a smile on our faces! So happy to hear Christopher David was helpful and that you've been sharing us with your friends and family. That means the world to us!
Wishing you and your loved ones many delicious meals ahead. Thank you again for the support!
Kind Regards,
Team Saffron Alley🧡
Excellent quality of meat and wonderful…
Excellent quality of meat and wonderful customer service. We spoke with Mr Christopher David in customer service and we received such quick and helpful responses.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear MM,
Thank you so much for taking the time to leave this review!
Really glad to hear you had a great experience with us. Christopher David is a star on our team and we'll make sure he knows you mentioned him - well deserved!
Looking forward to your next order.
Kind Regards,
Team Saffron Alley 🧡
I have ordered from them a few times…
I have ordered from them a few times all better than another, that one time I had to cancel my order as I wasn’t going to be home they resolved my request really quickly and great customer support from Christopher David.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Parkal,
Thank you for being such a loyal customer - it really means a lot to us!
So glad Christopher David was able to sort the cancellation out quickly for you. That's exactly the kind of service we always aim to give. Hope your future orders keep getting better each time!
Kind Regards,
Team Saffron Alley 🧡
Great Customer Service
We have ordered a couple of times and the meat has always been great. Unfortunately there was a slight issue on one of our poultry orders, but it was swiftly resolved by Christopher David. Halal meat is not readily available nearby in our location, therefore we are very grateful that Saffron Alley provides a fuss free service. We hope the issue will only be a one time thing and that the meat is always fresh. We have no doubt that Saffron Alley is able to keep up with the best standards.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Diyana,
Thank you for ordering with us and for your kind words!
We're really sorry about the issue with your poultry order, but we're glad Christopher David was able to get it sorted quickly. We totally understand how important it is for you to have access to quality halal meat, especially when it's not easy to find locally - that's exactly why we do what we do.
We'll always do our best to make sure every order meets the standard you deserve. Thank you for trusting us!
Kind Regards,
Team Saffron Alley 🧡
I had an issue with my order
I had an issue with my order, but the team at Saffron Alley handled it very professionally and efficiently. As soon as I contacted them, they responded promptly and kept me informed throughout the process.
A special thank you to Christopher David from Customer Service for his support and clear communication. He quickly arranged a replacement order and ensured everything was taken care of without any hassle on my end.
It’s always reassuring to deal with a company that stands behind its service and resolves issues so smoothly. I really appreciate the assistance and would definitely recommend Saffron Alley based on this experience.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Felix,
Wow, thank you for such a detailed and generous review!
We're glad we could handle things professionally when the issue came up. Christopher David will really appreciate being mentioned by name - we'll make sure to pass this on to him. A replacement sorted with no fuss is exactly how it should be.
Thank you for recommending us - it genuinely goes a long way. We hope your next orders are smooth from start to finish!
Kind Regards,
Team Saffron Alley 🧡
There was a delivery issue but got sorted out professionally
I had a problem with my last order that was supposed to be delivered on Saturday but never showed up, but they sorted this out promptly on the first working day after, they promised to send a replacement of the order and also they refunded the delivery fees and offered a £10 voucher for next orders, the customer service was exceptional!
But as an advice avoid choosing Saturdays for deliveries to not get in a similar situation again!
Thank you Saffron Alley for sorting this out for me in an excellent way and for the goodwill gesture that had been offered, keep up the good work!
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Samar,
Thank you for taking the time to share this - and for being so understanding!
We're sorry your Saturday delivery didn't arrive as expected, but we're really pleased we were able to sort it out on the first working day with a replacement, delivery refund and a voucher. Your tip about Saturday deliveries is also a fair point and something we're always working to improve.
Thank you again for your patience and kind words - we truly appreciate it!
Kind Regards,
Team Saffron Alley 🧡
Fresh halal meat delivered at your doorstep
The order was delivered fresh in temperature-controlled packaging. I am also very thankful to their customer service team for their prompt response. Thank you very much. May Allah add barakah to your business.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Saniya,
Wa Barakallahu Feeki! Your du'a truly touched our hearts.
So glad the order arrived fresh and that our team was quick to respond. Delivering quality halal meat with care and barakah is exactly what we strive for. May Allah bless you and your family too!
Looking forward to serving you again soon.
Kind Regards,
Team Saffron Alley 🧡
I recently purchased minced beef from…
I recently purchased minced beef from this shop and unfortunately my experience was disappointing. The meat was very chewy and had a noticeably strong taste and smell that did not seem fresh. It also appeared to be mixed with a significant amount of cartilage, which made it difficult to chew. Additionally, there was an excessive amount of blood present in the packaging.
I hope the shop reviews its quality control processes to ensure better freshness and preparation standards in the future.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Saffron Alley
Hi Sofy,
I am sincerely sorry to hear about your disappointing experience with our minced beef, as the strong odor and texture issues you described fall far below the quality standards we uphold at Saffron Alley.
We have already tried to reach out to you to request more information so we could investigate this with our butchery team, but we have not yet received a response from you.
We take your feedback on our quality control processes very seriously as part of our 2026 service goals for our customer support team.
Please could you either call us directly on 08081648998 between 9 AM and 6 PM or send an email to info@Saffronalley.com so we can gather your details and provide a proper resolution for you?
We value your feedback and would appreciate the opportunity to make this right and regain your trust in our service.
Kind Regards,
Team Saffron Alley
I placed an order like I do every week…
I placed an order like I do every week but this week for some reason I got the wrong items. I had ordered lamb burgers but got lamb and chicken sausages instead. I emailed with my pictures of the order and the order receipt that comes with it. Christopher David was the representative that reached out to me and was super quick in dealing with the situation and resolving it. Ended up giving me gift card money to spend with my next order. Service was prompt understanding and extremely helpful. Very happy with the outcome and will continue to order from Saffron Alley.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Sahil,
Thank you for being such a regular customer - your loyalty genuinely means a lot to us!
We're sorry you received the wrong items that week, that's not the experience we want for you at all. Really glad Christopher David was able to jump on it quickly and get it sorted with a gift card. We'll make sure your next order is spot on!
See you on your next order.
Kind Regards,
Team Saffron Alley 🧡
10/10 experience with Nazeem
Nazeem was really kind and helpful especially when I was unhappy with something regarding my order. They take your complaints very seriously and are very very kind. Thank you Nazeem and great great job!
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Masa,
Thank you so much for this - Nazeem is going to love reading this!
We know it can be frustrating when something isn't right with an order, so we're really pleased Nazeem handled things with such kindness and care. That's exactly the attitude we want our whole team to have.
Thank you for giving us the chance to put things right. Hope to see your next order soon!
Kind Regards,
Team Saffron Alley 🧡
Good Quality and Convenient
The meat is delivered quickly and is always high quality. Getting halal meat has become so much easier for me, especially since I live in a small town with no halal options. My only slight issue is I wish they put more ice packs in cause my delivery person leaves it at the door. I think I will be getting meat from Saffron for the foreseeable future now
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Sarah,
Thank you so much for sticking with us and for this lovely review!
We're so glad Saffron Alley has made getting good halal meat easier for you, especially being in a smaller town. Your feedback about the ice packs is really useful - we'll pass that on to our packaging team. It's the kind of thing that matters and we want every delivery to arrive in perfect condition.
Really looking forward to being your go-to for a long time to come!
Kind Regards,
Team Saffron Alley 🧡
Outstanding Online Butchers
If i had to sumup my experience with Saffron Alley in one word it would be "Outstanding". From the ordering process to talking with Customer Support, everything is done to the highest standards. The quality of the meat is second to none. I have never found anywhere else in the UK that can match the sear consistency and quaility of their products.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Charles,
"Outstanding" - now that's a word we love to hear!
Thank you for such a glowing review. We put a lot of care into making sure every order is consistent and top quality, so hearing that it shows means everything to us. We hope to keep that standard every single time for you.
See you on your next order!
Kind Regards,
Team Saffron Alley 🧡
Good business to buy from
Good business to buy from, been buying for a while now, even though organic may be expensive, it’s worthy if health is important to you, to balance it out I prefer buy beef or lamp organic instead of chicken, as the ones that are grain fed can cause inflammation of consumed in abundance
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Omo & Co,
Thank you for your continued loyalty - it's genuinely great to have customers like you!
You make a really good point about organic meat and health. We completely agree - what we eat matters, and that's why we work hard to offer quality organic options. Your approach of balancing organic beef and lamb is a smart one!
Thank you for sharing that and for supporting us. See you on your next order.
Kind Regards,
Team Saffron Alley 🧡
Resolved Promptly and competently
Sekh Nazeem was great in resolving the issues that I had with my order. He was very polite, professional, understanding, competent, and prompt in making sure that the issues were resolved and I am pleased with how he sorted it.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Fauzia,
Thank you for taking the time to leave this review!
We're really glad Nazeem was able to sort things out for you in such a professional way. Polite, prompt and competent is exactly what we train our team to be. We'll make sure he sees your kind words - he deserves it!
Hope your next order is perfect from the start.
Kind Regards,
Team Saffron Alley 🧡
Excellent administration.
I placed my first order with saffron Ali yesterday the options and the ordering process were all very good. This morning I decided that I would like to make a change to the order and emailed accordingly. I received a very prompt reply from Christopher David and their customer services. Who facilitated my request politely and with no fuss, the changes were made and a small refund applied with no problems at all. I’ve not as yet received the meat but when I do, I will review the aspect of it as well. But so far absolutely excellent.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Gordon,
Welcome to Saffron Alley - so glad your first experience with us was a positive one!
It's great to hear that Christopher David was able to make that order change for you so quickly and without any fuss. That's exactly how it should be.
We really look forward to hearing what you think once the meat arrives - we hope it lives up to the great start! Thank you for choosing us.
Kind Regards,
Team Saffron Alley 🧡
Excellent customer service
Excellent packaging and quick delivery! Really great customer service and any small issues with my order were quickly resolved. I was assisted by Christopher David, who was especially helpful and polite. Highly recommend!
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear M Mahgoub,
Thank you so much for this - really happy to hear the packaging and delivery hit the mark!
Christopher David will be glad to know he made a difference too. We always want any small issues to be sorted quickly and without hassle, so it's great to know he delivered on that.
Highly appreciate the recommendation and hope to see your next order soon!
Kind Regards,
Team Saffron Alley 🧡
Great packing
Great packing. Great produce. Will definitely order again
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Saffron Alley
Dear Shireen,
Short, sweet and exactly what we love to hear - thank you!
We're glad both the packing and produce impressed you. We'll see you on your next order and hope it's just as good.
Kind Regards,
Team Saffron Alley 🧡
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