From the inital contact from Saffron to our appointment to discuss our account was first class. Kyle Stanway who we had our appointment with was both knowledgeable and friendly. He explained our... Ver mais
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Veja o que dizem as avaliações
So good to be able t go into the branch and talk to someone so knowledgeable and helpful . I can cope with all the online stuff but it is just so refreshing to be able to meet face to face with a prof... Ver mais
I wanted to review my accounts to find the best options for my situation. Kyle was extremely accommodating with regard to our appointment time and talked through and executed my wishes in a refreshing... Ver mais
I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before... Ver mais
Detalhes da empresa
Escrito pela empresa
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Informações de contato
1A Market Street, CB10 1HZ, Saffron Walden, Reino Unido
- saffronbs.co.uk
4,6
Excelente
266 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ali was extremely helpful
Ali was extremely helpful, knowledgeable and informative.
The whole process was smooth and straightforward. Highly recommend
2 de julho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that Ally was able to assist you effectively and that you found the entire process smooth and straightforward.
Your kind words are greatly appreciated. We strive to provide our customers with the best possible experience, and it’s fantastic to know that we met your expectations.
Thank you for your high recommendation! If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Problems with Memorable Answer whilst…
Problems with Memorable Answer whilst logging in.
After several attempts including emailing for a prompt had to tele help desk and spoke to Kendra who was very helpful and understanding. After several attempts we established the AVG Anti Virus browser was the problem. Kendra proposed using Google and immediately was able to login.
Thanks
2 de julho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for sharing your experience with us! We are glad to hear that Kendra was able to assist you effectively with the issues you encountered while logging in.
It’s great to know that she was both helpful and understanding during your call. We appreciate your patience in troubleshooting the problem, and we’re pleased that switching to Google resolved the issue.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Always an good experience
Really helpful, friendly staff but also very professional. I use this branch regularly and always satisfied and pleased with the interaction. Most recently seen by Max and helped by Lucy on the phone, who both provided a brilliant service.
1 de julho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your fantastic feedback! We are thrilled to hear that you consistently find our staff to be helpful, friendly, and professional. It’s wonderful to know that your regular visits to our branch leave you satisfied and pleased with your interactions.
We are particularly glad to hear about your recent experience with Max and Lucy, who both provided you with brilliant service. Your kind words will certainly be shared with them and the rest of the team.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support!
Excellent customer service at Saffron
Always get exceptional service from the staff at Saffron Builiding society. Very easy to deal with over the phone and always very helpful. Having been using for over 10 years and happy to continue
1 de julho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your wonderful feedback! We are delighted to hear that you consistently receive exceptional service from our staff at Saffron Building Society. It’s great to know that you find it easy to communicate with us over the phone and that our team is always helpful.
We truly value your loyalty over the past 10 years, and we are thrilled to have you as a member. Your satisfaction is our top priority, and we look forward to serving you for many more years to come.
If you ever have any questions or need assistance, please don’t hesitate to reach out.
Kyle deserves a payrise!
Spoke with Kyle this morning to update my address details, Kyle then spotted we could be earning more interest and so changed over our accounts to higher earning ones, and then sorted out my online access. He couldn’t have been more helpful if he tried! Awesome customer service.
1 de julho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for sharing your experience with us! We are thrilled to hear about your conversation with Kyle and how he assisted you in updating your address details while also identifying opportunities for earning more interest on your accounts.
It’s fantastic to know that he provided such helpful service and ensured your online access was sorted out as well. We pride ourselves on delivering exceptional customer service, and it’s wonderful to see that Kyle went above and beyond to meet your needs.
If you have any further questions or require assistance in the future, please don’t hesitate to reach out. We truly appreciate your feedback!
really helpful and polite
1 de julho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your kind words! We are thrilled to hear that you found our service to be helpful and polite.
Our team is dedicated to ensuring that every customer feels valued and supported, and it’s gratifying to know that we were able to meet your needs. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible.
If you need any further assistance or have any questions, please don’t hesitate to reach out. We’re here to help!
Helpful response
We had a problem with a supplier unable to properly bank a cheque and Saffron sorted this very promptly and efficiently.
22 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your positive feedback! We are delighted to hear that Saffron was able to assist you promptly and efficiently with the issue regarding your supplier and the cheque.
At Saffron, we strive to provide excellent service and support to our customers, and it’s wonderful to know that Saffron’s efforts made a difference in resolving your problem.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us!
Excellent Service
Excellent Service. I was wandering, how long will it take to resolve my queries. But to my surprised Member Consultant Kendra was pretty sharp and very Professional. She listened, checked and answered and resolved my queries, in no time at all. I was happy and the service was excellent and professional.
25 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with Kendra. It’s fantastic to know that she was able to address your queries promptly and professionally.
We strive to provide excellent service, and it’s gratifying to see that Kendra’s attentiveness and expertise made a difference for you. Your satisfaction is our priority, and we are delighted that you felt well taken care of.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Alasdair understood what I wanted and gave me the information that I needed.
Alasdair understood what I wanted, gave clear information on the products that made it easy for me to decide what I wanted.
Excellent customer service.
24 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for taking the time to share your positive experience with Alasdair! We are delighted to hear that he was able to understand your needs and provide you with clear information about our products.
We pride ourselves on delivering excellent customer service, and it’s wonderful to know that Alasdair made your decision-making process easier. Your satisfaction is our top priority, and we appreciate your kind words.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Kendra is such a nice person,she has…
Kendra is such a nice person,she has taken time to explain policies to me and given excellent advice. Glad I chose SWBS for my savings.
23 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you so much for your kind words regarding Kendra! We are thrilled to hear that she has provided you with excellent service and taken the time to explain our policies clearly. We strive to ensure our customers feel supported and informed, and it’s wonderful to know that Kendra has made a positive impact on your experience.
We really appreciate your trust in us for your savings needs. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Friendly and efficient service
I have had excellent service in branch and on the telephone. Recently I needed to call a few times and the customer services has always been friendly and efficient. Kendra said she would keep a check on my problem and call me back in a few days. She rang today to check I knew all was now sorted. Excellent service.
22 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your wonderful review! We are thrilled to hear that you have consistently received excellent service both in branch and over the telephone.
It’s fantastic to know that Kendra was able to assist you effectively and followed up to ensure that your issue was resolved. We pride ourselves on our friendly and efficient customer service, and your feedback reinforces our commitment to providing the best experience for our customers.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Excellent Service
Exceptionally friendly, helpful staff, who understood my requirements perfectly. Received a lovely personal email asking to write a review, which I am very happy to do.
22 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your kind review! We are delighted to hear that our staff provided you with exceptionally friendly and helpful service, and that they understood your requirements perfectly.
We truly appreciate you taking the time to share your experience, and we are glad that you received a personal touch in our communication. Your feedback is invaluable to us and motivates our team to continue delivering outstanding service.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Fantastic service
Fantastic service. Phone call answered promptly. Staff member very knowledgeable and efficient. Query answered with Confidence and work carried out immediately.
22 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your fantastic review! We are thrilled to hear that you received prompt and efficient service during your recent phone call.
It’s wonderful to know that our staff member was knowledgeable and able to address your query with confidence, ensuring that your needs were met immediately. We strive to provide our customers with the best possible experience, and your feedback reassures us that we are on the right track.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
I had been locked out of my account
I had been locked out of my account , I was on the chat with on line for ages trying different things to no avail . I then made a phone call and spoke to the wonderful kendra , so nice , helpful, calm, reassuring, confident , kendra put me at ease , and assured me the problem would be sorted and it was , thank you sooooo very much kendra you were amazing xxx
22 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your heartfelt review! We are so pleased to hear that Kendra was able to assist you during your time of frustration with your account.
It’s wonderful to know that her calm and reassuring approach made a positive difference in your experience. We pride ourselves on having a team that is not only knowledgeable but also genuinely cares about our customers, and Kendra exemplifies this perfectly.
Your kind words will certainly be shared with her, and we are grateful for your recognition of her efforts. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your feedback, and we look forward to serving you again!
Their excellent customer support adds to their strong financial offerings
As ever, contacting Saffron Building Society was smoother & quicker than with most financial institutions, and their staff member (Kendra) was both professional and human. I’ve used SBS for about a decade, both for a small company I owned and also personal finance. Their rates are very good, their staff are well trained, patient, and friendly. They also reward loyalty. Unlike most other financial organisations where they slowly drop your savings rates or have the best deals only for new customers, SBS have the best deals for existing customers. I’m getting old, dealing with SBS is a refreshing return to a local building society that looks to do the best for their members and does not treat you like customer 17113589.
19 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your wonderful review! We are delighted to hear that your experiences with Saffron Building Society have consistently been smooth and efficient. It’s fantastic to know that Kendra provided you with a professional and personable service.
We truly appreciate your loyalty over the past decade. Your recognition of our competitive rates and the training and friendliness of our staff means a great deal to us.
At Saffron, we are committed to rewarding our existing customers and ensuring that you receive the best deals available. We pride ourselves on being a local building society that prioritises the needs of our members, and it’s heartening to know that you feel valued and respected as an individual rather than just a customer number.
Thank you once again for your kind words. If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to continuing to serve you!
Kendra could not have been more helpful…
Kendra could not have been more helpful or knowledgeable
Sorted my problem with no fuss, not surprised because the service from Saffron is always exemplary
19 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your fantastic review! We are thrilled to hear that Kendra was able to assist you so effectively and that her helpfulness and knowledge made a positive impact on your experience.
At Saffron, we take great pride in providing exemplary service, and it’s wonderful to know that we have met your expectations once again. Your satisfaction is our top priority, and your kind words encourage us to continue delivering the best possible support to our customers.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Alistair was helpful
Alistair was clear, polite and helpful and guided me very professionally through the isa process very clearly. Plus very informative on saving rates.
19 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your positive feedback! We are delighted to hear that Ally provided you with clear, polite, and helpful guidance throughout the ISA process.
We aim to ensure that our customers feel well-informed and supported, and it’s wonderful to know that you were assisted effectively, especially regarding saving rates. Your satisfaction is our priority, and your kind words motivate us to continue delivering excellent service.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Saffron, a fabulous company to deal with
Love that you can call your local Saffron direct. The phone is answered promptly. The advice given is accurate and helpful.
17 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your wonderful feedback. I am glad you were easily able to speak to your local branch and that your call was answered promptly.
Supporting members with their needs is a priority for us, and it’s fantastic to know that our team has met your expectations. Your satisfaction is important to us, and your kind words motivate the team to continue delivering excellent service.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Swift resolution by Kendra
9 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your positive feedback! We are pleased to hear that Kendra was able to provide you with a swift resolution to your issue.
We strive to ensure that our customers receive prompt and effective support, and it’s wonderful to know that Kendra met your expectations. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
ld like to review the actions of…Ms Cassie Jones
I would like to review the actions of Cassie Jones, Member Representative at Bishop Stortford Branch
Following the death of my father, and as executor to his estate, I needed to inform various financial institutions of his passing to protect his assets and obtain the necessary information for probate.
I subsequently contacted Saffron Building Society by telephone for assistance in completing the bereavement notification.
I spoke with Ms Cassie Jones who had a communication style that was both empathetic and professional. Ms Jones took personal responsibility for my enquiry and volunteered to become my point of contact for future enquiries. Ms Jones demonstrated equality and diversity, understanding the diverse needs of others less competent in Information and Technology and provided guidance throughout the process.
On a later date, I attended the branch to provide supporting documents, Ms Jones was present and ever efficient, recording the documents according to company policy, ensuring the safe handling of information and protecting the assets and interests of all parties.
Ms Jones' efforts and motivation delivered a high quality of service that I sincerely appreciated and upheld the reputation of Saffron Building Society – Well Done.
Peter Hacker
2 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for taking the time to share your detailed feedback regarding your experience with Cassie at our Bishop Stortford Branch. We are truly grateful for your kind words and for recognising the efforts of our team.
We understand that dealing with the passing of a loved one can be an incredibly challenging time, and we are pleased to hear that Cassie provided you with the empathetic and professional support you needed. Her commitment to taking personal responsibility for your enquiry and her willingness to be your point of contact exemplify the high standards we strive for at Saffron Building Society.
It is also heartening to know that Cassie demonstrated an understanding of the diverse needs of our customers, particularly in relation to technology. We believe that providing guidance and support in a compassionate manner is essential, and it is clear that she excelled in this regard.
We appreciate your recognition of her efficiency during your visit to the branch, as well as her adherence to company policy in handling your documents. Your feedback not only highlights Cassie's dedication but also reinforces our commitment to protecting the interests of our customers.
Thank you once again for your thoughtful review. We will ensure that your comments are shared with Cassie and the wider team, as it is important for us to celebrate such exemplary service. If you have any further questions or require assistance in the future, please do not hesitate to reach out.
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