From the inital contact from Saffron to our appointment to discuss our account was first class. Kyle Stanway who we had our appointment with was both knowledgeable and friendly. He explained our... Ver mais
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Veja o que dizem as avaliações
So good to be able t go into the branch and talk to someone so knowledgeable and helpful . I can cope with all the online stuff but it is just so refreshing to be able to meet face to face with a prof... Ver mais
I wanted to review my accounts to find the best options for my situation. Kyle was extremely accommodating with regard to our appointment time and talked through and executed my wishes in a refreshing... Ver mais
I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before... Ver mais
Detalhes da empresa
Escrito pela empresa
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Informações de contato
1A Market Street, CB10 1HZ, Saffron Walden, Reino Unido
- saffronbs.co.uk
4,6
Excelente
267 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
ld like to review the actions of…Ms Cassie Jones
I would like to review the actions of Cassie Jones, Member Representative at Bishop Stortford Branch
Following the death of my father, and as executor to his estate, I needed to inform various financial institutions of his passing to protect his assets and obtain the necessary information for probate.
I subsequently contacted Saffron Building Society by telephone for assistance in completing the bereavement notification.
I spoke with Ms Cassie Jones who had a communication style that was both empathetic and professional. Ms Jones took personal responsibility for my enquiry and volunteered to become my point of contact for future enquiries. Ms Jones demonstrated equality and diversity, understanding the diverse needs of others less competent in Information and Technology and provided guidance throughout the process.
On a later date, I attended the branch to provide supporting documents, Ms Jones was present and ever efficient, recording the documents according to company policy, ensuring the safe handling of information and protecting the assets and interests of all parties.
Ms Jones' efforts and motivation delivered a high quality of service that I sincerely appreciated and upheld the reputation of Saffron Building Society – Well Done.
Peter Hacker
2 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for taking the time to share your detailed feedback regarding your experience with Cassie at our Bishop Stortford Branch. We are truly grateful for your kind words and for recognising the efforts of our team.
We understand that dealing with the passing of a loved one can be an incredibly challenging time, and we are pleased to hear that Cassie provided you with the empathetic and professional support you needed. Her commitment to taking personal responsibility for your enquiry and her willingness to be your point of contact exemplify the high standards we strive for at Saffron Building Society.
It is also heartening to know that Cassie demonstrated an understanding of the diverse needs of our customers, particularly in relation to technology. We believe that providing guidance and support in a compassionate manner is essential, and it is clear that she excelled in this regard.
We appreciate your recognition of her efficiency during your visit to the branch, as well as her adherence to company policy in handling your documents. Your feedback not only highlights Cassie's dedication but also reinforces our commitment to protecting the interests of our customers.
Thank you once again for your thoughtful review. We will ensure that your comments are shared with Cassie and the wider team, as it is important for us to celebrate such exemplary service. If you have any further questions or require assistance in the future, please do not hesitate to reach out.
Telephoned to close an account
Telephoned to close an account. The member of staff I spoke to was friendly polite and helpful
9 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your feedback regarding your recent experience with us. We are delighted to hear that the member of staff you spoke to was friendly, polite, and helpful during your call to close your account.
At Saffron, we are committed to providing excellent customer service, and it is wonderful to know that our team met your expectations. Your satisfaction is important to us, and we appreciate you taking the time to share your positive experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again.
I could not pick up my maturing account…
I could not pick up my maturing account online so I rang in and quickly I was through to Max Rendell. He listened to my problem silently, then at the end noted it all and took me through the correct process taking due account of my age, hearing frailty and guided me along with the technology. For the half an hour it took me his approach was exceptional!
He should be highly regarded within the Society. Many thanks. Mr L F L Stevenage, Herts
8 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for sharing your wonderful experience with us! We are delighted to hear that Max provided you with exceptional service during your call.
At Saffron, we pride ourselves on our commitment to understanding and addressing our customers' needs, and it’s fantastic to know that Max took the time to listen and guide you through the process with care and consideration. Your feedback highlights the importance of personalised service.
We will certainly pass on your kind words to Max and ensure that his efforts are recognised within the team. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Resposta da Saffron Building Society
Thank you so much for your kind words! We are thrilled to hear that you consistently enjoy our personal service.
At Saffron, we believe that building strong relationships with our customers is key to providing exceptional support. Your feedback motivates us to continue delivering the best possible experience. If there’s anything specific you would like us to assist you with or any suggestions you have, please feel free to share.
We look forward to serving you again soon!
Very professinal
3 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for taking the time to leave us a review. We are delighted to hear that you found our service to be very professional.
If there is anything more we can do to enhance your experience or if you have any further comments, please do not hesitate to reach out.
We look forward to serving you again in the future.
Very helpful with my phone query
Very helpful with my phone query, and everything was resolved quickly
3 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for taking the time to share your experience! We are pleased to hear that your phone query was handled efficiently and that everything was resolved quickly.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
We appreciate your support and look forward to helping you again!
I had a lovely experience speaking to…
I had a lovely experience speaking to Maria who really helped me when I was struggling to get my online banking set up. She was really patient and really put me at ease. I would definitely recommend Saffron Building Society because they always give great customer service and do their best to help.
2 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you so much for your kind words! We are delighted to hear that Maria was able to assist you with setting up your online banking and that she made the experience a pleasant one.
Her patience and support are exactly what we strive for at Saffron Building Society, and it’s wonderful to know that you felt at ease during the process. We truly appreciate your recommendation and are committed to providing great customer service to all our members.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
I was greeted cheerfully and very…
I was greeted cheerfully and very polite.
Kendra was obliging, well informed when I asked questions.
It was a truly professional service.
2 de junho de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for sharing your lovely feedback! We are thrilled to hear that you were greeted warmly and that Kendra provided you with such polite and professional service.
It’s fantastic to know that she was able to answer your questions and assist you effectively. We pride ourselves on delivering a high standard of service, and your kind words affirm our commitment to our customers.
If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!
Efficient and reliable
A very nice lady by the name of Kendra was very effective in sorting out an issue I had with my savings account, by phone. Saffron are particularly good with communications for customers who are not happy with financial transactions over the internet, like me.
11 de maio de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your wonderful review! We are delighted to hear that Kendra was able to assist you effectively with your savings account issue over the phone.
At Saffron, we strive to provide excellent communication and support, especially for customers who prefer not to handle financial transactions online. It’s great to know that you felt well taken care of during your experience.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
I got there early for my appointment with Kendra
I got there early for my appointment and was seen to very quickly by Kendra.
She explained everything I needed to know regarding my ISAs and the procedure went through without a hitch.
Kendra made me feel very assured and told me she was there to help me if I had a problem with my finances.
All in all I had a very good and helpful meeting.
29 de maio de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Kendra provided you with such prompt and helpful service during your appointment.
It's wonderful to know that she was able to explain everything clearly regarding your ISAs and that you felt assured throughout the process. We pride ourselves on offering excellent support, and it’s great to hear that Kendra was there to assist you with your financial needs.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again!
Great Customer Experience
I needed to reset my account password so I called Saffron to assist. The representative, Kyle Stanway, could have been more helpful or patient with me as we went through security & the reset. Really great customer service.
22 de maio de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for taking the time to share your positive experience with us! We are delighted to hear that Kyle Stanway provided you with such helpful and patient assistance while you reset your account password.
At Saffron, we strive to deliver exceptional customer service, and it’s wonderful to know that Kyle was able to support you effectively during the process. Your feedback is invaluable to us and serves as a great motivation for our team.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
very thorough and made sure everything…
very thorough and made sure everything worked by the end
11 de maio de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your positive feedback!
We’re pleased to hear that you found our service thorough and that everything was working smoothly by the end of your experience.
Our team is dedicated to ensuring that all your needs are met, and it’s great to know we achieved that for you.
If you have any further questions or require assistance in the future, please don’t hesitate to reach out. We appreciate your support!
Superb customer service
Spoke to Kendra about my savings ,she couldn’t have been more helpful.
Able to answer all my questions without any problems ,listened and was a pleasure to deal with
Many thanks
9 de maio de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your wonderful feedback!
We’re thrilled to hear that Kendra was so helpful in addressing your savings inquiries. It’s great to know that she was able to answer all your questions and made the experience a pleasure for you.
We truly appreciate your kind words and will make sure to pass on your thanks to Kendra.
If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!
Cassie Jones from the bishops stortford…
Cassie Jones from the bishops stortford branch always makes me feel like a valued customer and makes any service you require in branch smooth and stress free.
She also is polite and very approachable and always will have you leaving with a smile, definitely will be coming back to Bishop’s Stortford branch
30 de abril de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you so much for your wonderful review!
We’re thrilled to hear that Cassie has consistently made you feel like a valued customer at our Bishop's Stortford branch. Providing a smooth and stress-free experience is our goal, and it’s fantastic to know that Cassie’s polite and approachable manner has contributed to your positive visits.
We look forward to welcoming you back to the branch soon! If you need any assistance in the future, please don’t hesitate to reach out. Your support means a lot to us!
Kendra helped me on the phone as I…
Kendra helped me on the phone as I normally go
Into a branch. I appreciate how easy it was on the phone
So thank you.
1 de maio de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your kind feedback!
We’re delighted to hear that Kendra was able to assist you over the phone and that you found the process easy.
We strive to provide excellent service, whether in branch or remotely, and it’s great to know that Kendra met your expectations.
If you need any further assistance in the future, please don’t hesitate to reach out. We appreciate your support!
Great customer service
Great customer service. Cassie Jones sorted my issue. Friendly and efficient.
30 de abril de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your fantastic review! We’re thrilled to hear that Cassie provided you with great customer service and was able to sort out your issue efficiently.
Our team takes pride in being friendly and helpful, and it’s wonderful to know that Cassie made a positive impact on your experience.
If you need any further assistance, please don’t hesitate to reach out. We truly appreciate your feedback!
A pleasant and successful experience
Staff were very pleasant and aware of the products and my relevant needs
30 de abril de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your positive feedback! We’re delighted to hear that our staff were pleasant and attentive to your needs.
Providing knowledgeable and friendly service is a priority for us, and it’s wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support!
Kyle explained everything clearly to…
Kyle explained everything clearly to both of us and made it easy to open our new accounts
2 de abril de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your lovely feedback! We're so pleased to hear that Kyle provided clear explanations and made the process of opening your new accounts straightforward for you both.
Our team is committed to ensuring a seamless experience for our customers, and it’s fantastic to know that Kyle delivered on that promise.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch. We truly appreciate your support!
Kendra Coady-Gleason was very helpful…
Kendra Coady-Gleason was very helpful as I’m in a nursing home at the moment I didn’t have my pass book here with me and I owe my grandson money for which he paid for me she was very good and sorted me out which saved me worring and I really appreciate the support she gave me.one big thank you to her Regards Mary 😀
23 de abril de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you so much for your kind words! We are thrilled to hear that Kendra was able to assist you during your time in the nursing home. It’s wonderful to know that she could help you sort out the situation with your grandson and alleviate your worries.
We truly value your appreciation and will make sure to pass on your gratitude to Kendra. If you need any further assistance or support, please don’t hesitate to reach out.
Easy to use
No long menu options or ‘bots’ to deal with, just a friendly and helpful lady who sorted out both our accounts and explained the log in difficulties.
23 de abril de 2026
Avaliação não solicitada
Resposta da Saffron Building Society
Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our team.
Our aim is to provide friendly and efficient service, and it’s great to know that our representative was able to assist you with your accounts and clarify the login issues.
Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts.
If you need any further assistance, please don’t hesitate to reach out.
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