Their online marketing (photos and description) is inaccurate. I called them out on it and they still wouldn't give me a refund. I even sent photographs of my dress and screenshots of their dress as a... Ver mais
A empresa respondeu
Sage and Paije
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Veja o que dizem as avaliações
AVOID AT ALL COSTS Don't ever ever purchase from this company. They say they don't do refunds and it's only store credit. A load of crap material and they arent a nice company to deal with. Nowhere... Ver mais
A empresa respondeu
This is the first time I have ever bought anything from Sage and Paije but I found the experience easy, clothing divine and prices very well priced! I can't wait to receive my new purchase!
A empresa respondeu
Cannot believe there UK site is not compliant with UK law to refund items. Having to file a claim through my bank to claim money back from there scam organisation as unfortunately all 3 dresse do not... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Sage and Paije
Escrito pela empresa
Get ready to slay with us, your ultimate source for trendy, MUST-HAVE fashion finds online🌟☀️
NEW ARRIVALS
DRESSES
ACCESSORIES
FREE SHIPPING OVER $120
Fast Despatch
Get Free and Fast Shipping after order confirmation.
Informações de contato
Locked Bag 5008, 2015, Alexandria, Austrália
- info@sageandpaije.com.au
- sageandpaige.com.au
This dress fit amazing
This dress fit amazing, color was perfect. Want it in all the colors.
7 de março de 2025
Very dissatisfied
Very dissatisfied. Ordered from this site for the first time and received the garment that didn’t fit, was poorly made and had to pay to send it back only to find they don’t offer a refund only a store credit. Read all the fine print with this supplier!
27 de março de 2025
Avaliação não solicitada
Resposta da Sage and Paije
Hi Kim,
Thank you for your feedback, and we sincerely apologize for any disappointment. Customer satisfaction is very important to us.
Our return policy offers store credit only, as clearly stated on our website, to ensure fairness and consistency for all customers. We truly appreciate your understanding and patience.
If there’s anything else we can assist you with, please don’t hesitate to reach out—we’d love to help!
Gorgeous stunning dress!
Gorgeous stunning dress!! so comfortable and elegant.
27 de fevereiro de 2025
The dress is super comfy and soft
The dress is super comfy and soft! Can style it in any way you desire :).
25 de fevereiro de 2025
I loveeeed this dress
I loveeeed this dress, it’s so simple but elegant. The material is light weight and soft. I wish I could upload a picture
5 de fevereiro de 2025
Avaliação não solicitada
Loved the pattern and the fit
Loved the pattern and the fit! Customer service was excellent—very patient and answered all my questions.
17 de fevereiro de 2025
Fit me perfectly
Fit me perfectly! Super comfortable, perfect length
22 de janeiro de 2025
Avaliação não solicitada
Very dissatisfied…
I ordered a dress that when delivered looked nothing like the picture displayed, when I contacted them to return it they told me that it isn't on them if the photos appear different to the product. Very disappointed with the service from this company.
I also posted a review on their website which still isn't displayed as obviously they don't display bad reviews
7 de março de 2025
Avaliação não solicitada
Resposta da Sage and Paije
Hi Tiffany,
Thank you for your feedback, and we sincerely apologize for any disappointment you have experienced. Customer satisfaction is our top priority, and we deeply regret that the product did not meet your expectations.
Please rest assured that the product images on our website are taken with care to accurately represent the items we sell. However, we understand that lighting, angles, and screen settings can sometimes result in slight variations in how the product appears in person. We truly apologize if the item you received did not align with the image you saw online.
Please don’t hesitate to reach out if you have any further questions or concerns. We are here to assist you and would love the opportunity to resolve this matter to your satisfaction.
Was going to order 7 dresses to see…
Was going to order 7 dresses to see which I preferred but not going to now as can only get store credit when I return.
4 de março de 2025
Avaliação não solicitada
Resposta da Sage and Paije
Thank you for your feedback, and we sincerely apologize for any disappointment. Customer satisfaction is very important to us.
Our return policy offers store credit only, as clearly stated on our website, to ensure fairness and consistency for all customers. We truly appreciate your understanding and patience. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Horrible experience with this company
Horrible experience with this company. My order has been lost for weeks and I’ve reached out numerous times with only a robot response telling me it’s due to the recent tariffs. No refund, and no resolution. I will never order from this company again!
Update: Thank you for the robot response, I received the email as well. Yes, however my package is still showing no update or tracking on my end. I would still never buy from a company who only allows store credit for returns. Had I known this I would’ve never purchased from this company to begin with. Overall, a terrible experience for a first/last time buyer.
23 de fevereiro de 2025
Avaliação não solicitada
Resposta da Sage and Paije
Hi Monroe, thank you for your feedback, and we sincerely apologize for your experience. Customer satisfaction is our top priority.
We have checked your order, and it is currently undergoing customs clearance in the U.S. Due to recent government-imposed tariff policies, there has been an increased backlog at customs, leading to delays for many shipments. While this situation is unfortunately beyond our control, please rest assured that your package is in the process of being cleared.
We truly appreciate your patience and understanding, and we will continue to monitor your order closely. If you have any further questions or need any assistance, please don’t hesitate to reach out—we’re always here to help!
Do not trust Sage and Paige
Do not trust Sage and Paige. I wish I read the reviews here before purchasing from them. Their return policy is ridiculous, unfair, and greedy. I wanted a refund for a dress which doesn’t fit, but they only allow store credit. A gimmick to get me to spend more at their online store - no thanks.
Don’t shop here. There are so many other online stores to chose from, which will give you a refund should you need it.
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Sage and Paije
Hi Dee, Thank you for your feedback, and we sincerely apologize for your experience. Customer satisfaction is our top priority.
We are always committed to improving, and I’d like to clarify that our return policy is clearly stated on our website in bold font to ensure that all our customers have the necessary information before making a purchase.
Thank you again for bringing this to our attention. We truly hope to regain your trust.
Colour was different and cheap
Wanted to return as sites said hot pink and it clearly was not. More a dull purple and the picture was completely different. Wouldnt accept the reason for return. Will never come back here again. Also cheap make.
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da Sage and Paije
Thank you for sharing your feedback, and I’m truly sorry to hear that the item didn’t meet your expectations.
We always strive to accurately represent our products on our website, but I understand that colors can sometimes appear differently due to lighting or screen settings. I regret that this caused disappointment with your purchase.
Could you please provide your order number? This will allow our customer care team to investigate and resolve the issue as quickly as possible.
Thank you again for your feedback, and I genuinely hope you will reconsider shopping with us in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Avoid at all cost
If I could give zero star I would. I DO NOT recommend. Product description does NOT match and they sent me an explanation on what white should look like. Customer Service as bad as the product quality. Save yourself the hassle and buy elsewhere. Order #118885
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da Sage and Paije
Thank you for your feedback, and we sincerely apologize for your experience. Customer satisfaction is our top priority.
We always strive to provide accurate product descriptions and high-quality items, and I regret that we did not meet your expectations this time. Could you please provide your order number? This will allow our customer care team to investigate and resolve the issue as quickly as possible.
If there’s anything we can do to make this right, please don’t hesitate to reach out. We’d love the opportunity to assist you further.
Dont waste your time, or lose money!
Bought a dress in December, awful fit and material so uncomfortable so I sent it back. Now because they charge you to send it back I lost money on the amount I could then spend, because they dont offer REFUNDS! So, bought a pair of shorts, read the description, still they were small and not true to size. So returned and again lost more money on the credit note. So annoyed that I had to spend more money to get things I really didnt want or need. Online businesses should really offer refunds and at least one free return! will never buy from his place again.
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Sage and Paije
Thank you for your feedback, and we sincerely apologize for your experience. Customer satisfaction is our top priority.
We are always committed to improving, and I’d like to clarify that our return policy is clearly stated on our website in bold font to ensure all our customers have the necessary information before making a purchase. We always strive to provide accurate product descriptions and high-quality items, and I regret that we did not meet your expectations this time. Our products are true to size, but we understand that fit can vary.
Could you please provide your order number? This will allow our customer care team to investigate and resolve the issue as quickly as possible.
Thank you again for bringing this to our attention. We truly hope to regain your trust.
Terrible return policy!!!!
Be very careful buying from this company. I bought three dresses to try on for a wedding because they do state that they return and refund. I was happy to pay for the postage to return items. On returning two of the items they contacted me and stated that I removed a tag and they would not refund. I contacted them back and stated that I had to remove the tag to try the dress on as the tag was tangled in the string. I literally tried the dress on twice then packaged it up.
To their credit they did make an exception and said they would take the return. Which I am very thankful for.
Then after all that they have stated that they will only give out store credit and not refund. I'm not sure who doesn't refund in this day and age. Now I am stuck with a credit I don't think I will ever use! Like I said , be very careful choosing items!
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da Sage and Paije
Hi Lara, Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear about your disappointing experience with our sizing and return process. We sincerely value our customers and take concerns like yours very seriously.
We are always committed to improving, and I’d like to clarify that our return policy is clearly stated on our website in bold font to ensure all our customers have the necessary information before making a purchase.
Additionally, our website specifies that returned goods must meet the following criteria to be accepted:
Merchandise must be in its original condition and must not be worn, washed, altered, stained, or perfumed.
All original tags, including Sage and Paige hangtags, must remain attached.
Returns that do not meet these conditions may be declined and sent back at the customer's cost.
We truly appreciate your feedback and regret any frustration this may have caused. Thank you again for bringing this to our attention, and we genuinely hope to regain your trust.
I'm sorry to say my dress as arriv d…
I'm sorry to say my dress as arriv d but not suitable I am trying to return but not recognised my order details???? Unfortunately I did not read the return policy before I ordered and feel now I am left with a dress I can not wear and not get my money back ??? Do not use the store as I feel it a rip of and by law I am in my rights to receive a full refund I will be seeking advice on this
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Sage and Paije
Hi Angelina, Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear about your disappointing experience with our sizing and return process. We sincerely value our customers and take concerns like yours very seriously.
We are always committed to improving, and I’d like to clarify that our return policy is clearly stated on our website in bold font to ensure all our customers have the necessary information before making a purchase.
We genuinely don’t want you to feel let down. Could you kindly provide your order number so our team can prioritize your case and assist you further?
Thank you again for bringing this to our attention. We truly hope to regain your trust.
Worst clothing company EVER.DO NOT BUY…
Worst clothing company EVER.DO NOT BUY FROM THESE SCAMMERS. SELL FAULTY CLOTHES AND WILL NOT GIVE MONEY BACK.
30 de janeiro de 2025
Avaliação não solicitada
Resposta da Sage and Paije
Hi Marlene, thank you for sharing your experience. We’re truly sorry to hear about your disappointment.
We take product quality and customer satisfaction very seriously. If you received a faulty item, please accept our sincere apologies. Could you kindly provide your order number so our team can prioritize your case and assist you further?
Thank you for bringing this to our attention.
I'm writing this review as I have got nowhere with their customer service team.
I’ve spent over $260 at Sage and Paige, but unfortunately, I’m left feeling disappointed and frustrated. Their website claims the clothing is "true to size," yet also states that "sizes may vary depending on fabric and style." This contradiction makes it extremely difficult for women with unique body types, like mine, to confidently select the right size.
I carefully followed the size guide when ordering, but the items I purchased didn’t fit as expected. Despite all being listed with the same size guidelines and polyester as the fabric, the variations in the material significantly affected the fit. For example, with two of the items, I would need to go up two or more sizes. The size guidelines are very misleading. Each fabric variation should have specific sizing information. Using a generic size guide and claiming the "item is true to size" without accounting for fabric variations implies that Sage and Paige assume all women’s bodies are the same, catering only to a narrow body type.
Adding to the frustration, there are no customer reviews to verify whether the items are truly "true to size." This lack of transparency makes shopping feel like a gamble, which is disheartening for someone who genuinely loves the designs.
To make matters worse, they only give store credit, and I’ve had to pay $26 in return courier fees across multiple orders. While I appreciate the aesthetics of the clothing, I’ve spent far too much money only to end up with a pair of $5 earrings and one dress that fits properly.
I feel completely let down… my increased insecurities about my body shape and size, combined with the return courier fees, make it unlikely that I’ll ever use the store credit. I just want my money refunded!
25 de janeiro de 2025
Avaliação não solicitada
Resposta da Sage and Paije
Hi Denise, thank you for taking the time to share your detailed feedback. I'm truly sorry to hear about your disappointing experience with our sizing and return process. We sincerely value our customers and take your concerns seriously.
We take all customer feedback seriously and are committed to improving. I want to assure you that the dress shown in our photographs is the exact same item we ship to customers. However, we understand that fit and appearance can vary from person to person, and I sincerely regret that this caused disappointment. Would you mind sharing your measurements with us so that we can assist you in selecting a size that works better for you?
Additionally, I’d like to clarify that our return policy is clearly stated on our website in bold font to ensure all our customers have the necessary information before making a purchase.
We genuinely don’t want you to feel let down. Could you kindly provide your order number so our team can prioritize your case and assist you further?
Thank you again for bringing this to our attention. We truly hope to regain your trust.
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