Sage and Paije 

The sizing is so messed up, ordered my usual size and it’s way too small, I returned it and I looked on their sizing guide to get again and this time it was too big so I had return again, the material was cheap too for the price of the clothes and the cut of the dress was nothing like what it looked like online, now I have another credit after paying for 2 returns and I don’t even want to use it

Terrible store. Cheap quality. HORRIBLE customer service. Avoid!!

The sizing is absolutely ridiculously not in the national standard guidelines. Not sure where you get your sizing guidelines from Sage an Paige….Unless you are a size 6 with not one inch of fat on you have had a tit job so your boobs stay up without a bra you will have trouble fitting in….I have ordered 6 garments from this sight, sent the first 3 back an got a store credit, that is going to be interesting to see how that goes…Need to send others back, kept 2 of the second order of three…Mind you dress was a very tight squeeze to get into, jumper was nice but bit short in length….Denim skirt way to tight an very short…..Get your size chart correct Sage an Paige…..Let’s be a bit realistic on the sizing

Never again!!! Most retail companies offer refund if item doesn’t fit? Total scam! Don’t buy clothing its not proper sizing bought a dress for my daughter and it was all shapes!!! Cut all wrong! Plus shipping to return very expensive so out of pocket with a credit note basically!!!!

Dress is nothing like the pictures. Overpriced low quality SHEIN rubbish

Worst company I have ever dealt with. The dresses are impossible to fit. Their size guide does not match the dress and even if you buy a larger size, it will not fit. The Customer Service is shocking. They don’t care and refuse to refund. They charge a ridiculous amount to return and then more to send another. Absolute waste of money. Do not recommend.

My dress arrived before my event and absolutely will come back to buy again.

The quality of clothing is SHEIN quality but 4 times the cost. I have returned multiple items, having to replace with another item to use my credit, each time disappointed with the quality and it costing me more and more with postage, so in the end i gave up.

I paid $20 for expedited shipping (3-6 days) that was 2 weeks ago and my item still has not arrived and they refuse to address this/ do not charge for services you cannot deliver! And the event for which I needed the dress has come and gone -horrible customer service

Poor quality clothing. Instead of getting a refund they gave me store credit.

BEWARE!!! Don't buy from this company!!

I purchased off the Australian site then got charged an international fee because it's actually American. And then they cancelled my order because I refused to give them personal details. They wanted a copy of my photo ID and a recent bill with all my details on it! Hell no! I had already paid and given a postal address and there was absolutely no need for them to be asking for personal details. Perhaps they're just a massive scam? Lucky for me they refunded my money.

Do not order. This is not a uk website as it states. U then have to have the fear your item won’t come in time as it comes from abroad and then customs. Ordered two dresses the exact same, obviously cause I couldn’t try them, to then want to return one, and be told store credit only. So if I only ordered one, and it didn’t fit, I’d have to get store credit? I needed a dress for a wedding that was in a couple of weeks. Ridiculous, never have I heard store credit only on returns online. Really need that money. What’s even funnier is the dress I wore strap broke pah

**Warning** – Be sure to read the returns policy carefully! They only offer credit notes, no refunds. Many other online clothing stores provide full refunds and offer higher-quality products.

DO NOT BUY FROM THIS STORE! The pictures are not representative of the clothing. The sizing is way off. The quality is terrible. And what’s worse is you can’t get a refund, only store credit and you just waste your store credit returning clothes time and time again because everything I’ve ordered so far I’ve had to send back because the sizing is wrong, the garments have been faulty or it looks totally different to the pictures on their website. You have to pay for the return by the way. DONT BOTHER! Customer service just spout some crap about the ACCC laws when you ask for a refund. They sold me faulty garments, I shouldn’t have been entitled to a refund but just got a store credit. Which i keep spending on postage. I’m so angry.
These other reviews on here must be fake.

You guys need to be more like other company’s that allow the users to post picture of their purchase , I like a dress but for the price it’s too risky to purchase, plus postage , without seeing a real picture from a customer, knowing that if it’s not quite like the model pics, I’ll only get back store credit and no postage and a waste of my time and hopes . Feedback and Suggestion only to further improve your service . Thanks

DO NOT ORDER FROM THIS COMPANY!!! Website I was on was sageandpaige.co.uk (this is not based in uk). As I thought it was a UK company I didn’t check the returns policy. After wanting to return it turns out it is store credit only. Also they have making me pay a surcharge of £48 and that is NOT the returns fee which I paid for separately using a link for UK returns. I have had correspondence with the ACCC who confirm it is against consumer rights and they still won’t listen! I am currently awaiting to hear back from a solicitor. I made a big payment and the fact the clothes were poor quality and terrible fit and quite frankly TERRIBLE customer service I do not want to buy from this company again so why would I want store credit!

“A consumer is generally entitled to receive any refund in the form of their original payment. For example, if they paid for an item with a credit card, it is reasonable for the seller to give the consumer a credit card refund.

It is misleading for a seller to insist that a refund be issued as store credit”

Review the ACCC website for the statement above. I copied and pasted from there.

Very poor service, the dress I purchased is faulty, I can’t believe a company would attempt to sell a dress in this condition! Surely it’s illegal to reject my refund request, basically this company is stealing my money by sending unwearable clothing and sticking to their ridiculous T&C’s of store credits only! Now I’m stuck buying something for the sake of it or lose $100! I understand T&C’s for change of mind, incorrect size etc but to make customers take store credits for faulty items is disgusting!!! The item I purchased is no longer available so it can’t be replaced!!!! I’m also 28weeks pregnant and purchased this particular dress as it looked perfect for my baby bump but I can’t wear it to a wedding in the condition I received it in. I shouldn’t have to pay for a new item to be repaired!!! It’s wasn’t even marked down for sale!!!! Absolutely disgusting!!!

27/8/24
Your response is incorrect, a button has never been mentioned. You have received my photos on 3 separate emails and you are aware of the problem with the item.
Your response clearly shows you do not care about the quality of your goods nor your level of customer service.
I have escalated this matter further.

Nothing ‘wrong’ with the dress received- actually very pretty, just doesn’t suit me.
However, the company absolutely does not make it clear at the point of order that they DO NOT OFFER REFUND!!! Only store credit!!
This, after spending £16 for the delivery and if I do want to return, I have the option to do so for ANOTHER £11!!
Avoid unless you are absolutely certain you are going to love the garment and that it is going to fit!!

Faulty item, dresses sleeve stitching had come undone, unwearable.
Contacted them and wouldn’t return as the tag was off (still have the tags)
It’s clear it wasn’t able to be worn as the sleeve couldn’t even sit on your shoulder properly.

I did my measurements & ordered a jacket according to that. It was way too big.
The dress was so different to the picture.
I requested a refund straight away & they will only give store credit!!!