Sage and Paije 

I’m reporting them to trading standards who in gods name doesn’t do refunds store credit we don’t live in the 70s !!! Their link to store credit does not work and their options to return does not work and thier email address keeps getting rejected what company is this?
I also checked them and they are not a
registered company. I have had to edit the review as trust pilot gives you no option to reply to the company-response . If you’re an Australia company why is your website .co.uk ? Also no where to attach the evidence I have tried to return my dress as none of your return portal and emails are being rejected ! Please stay retailing in Australia in the uk we have rerun policy’s and refunds if items are damaged or don’t fit ! STAY AWAY FROM THIS COMPANY ALL !!

I ordered two beautiful dresses for here one I loved and have kept but sent the other one back at the cost of £10 😟 and they do not refund the money just credit!! I hope the next thing I order suits me not happy with this situation not a good policy as they are quite enough to take the money but not give it back lovely clothes so if you see something you like don’t let me put you as I’m sure I will reorder as I love my dress also I’m a size was a perfect fit x

Super responsive and helpful customer service!

Extremely disappointed! The dress I received was faulty and poorly made. Sage and Paige did not assist me with a refund. They refused process a refund but instead offered me to exchange or get a credit note... Their terms and conditions clearly state that if faulty they would award a full refund... Tried to contact them multiple times and in the end, stopped responding to me. I will never purchase from Sage and Paige again and highly recommend to avoid at all costs. Very disappointed not only in their service but quality of products. Stay away.

I'm absolutely in love with all designs from Stage and Paige! The quick and efficient customer support makes the experience even better.

I just got my first order from Sage and Paige and I’m absolutely thrilled! The quality of the clothing is immediately noticeable—such an impressive find. I’ve already placed another order and I’m excited to keep expanding my Sage and Paige wardrobe!

The problem is the actual clothing pieces they sell. The quality is comparable to Shein, but the price tag says otherwise. I paid £67 GPD on a dress. It was see through, cheap materials and fraying. The next problem is the dodgy returns and refund policy. You will not get your money back! It’s store credit or nothing. And trust me you won’t want store credit. I think the company know they are scamming people. Expensive clothing but made so poorly. So they need this policy to keep money! I had to order a new dress for my special occasion because the price to return it, it is not worth it!

The Customer service is disgraceful, I have emailed 4 times asking for a personal email asking for help 4 times robotic email, this is not good enough we all know what their terms and conditions are,although should be shown more clearly on front page and unnecessary bad feeling and reviews could be avoided, regretabbly like alot of people expensive lessons have to be learnt due to the terms and
conditions, but if you are a reptable company you should review a case by merits and act accordingly be human not robot, and please write me an email answering my concerns, please everyone who orders be aware they do not refund and regardless if it's size colour if you send back it is 11 pound, this I would state is not down to the company it's where it's based, My argument with them is they are showing their self's as uncaring robots with no pride on what they are doing remember customers make you what you are,
so treat them with respect and answer the emails properly and not a touch of a robotic button

Ordered multiple times from this website & returned all my items as they felt cheap, flimsy and poor fitting! (I could find better quality at Kmart), therefore I was given a store credit.
After months of searching the website searching for something I thought might be nicer quality & fit properly without luck, I decided to contact the store and ask for a refund as opposed to a store credit.
(Total of $174 - could literally feed my family for a week)
As per the Australian Competition and Consumer Commission:

“ A consumer is generally entitled to receive any refund in the form of their original payment. For example, if they paid for an item with a credit card, it is reasonable for the seller to give the consumer a credit card refund. It is misleading for a seller to insist that a refund be issued as store credit.”

After contacting the customer care team, they continue to repeatedly reply to my emails with an auto generated email and refuse to listen to my complaints and messages. I have asked them multiple times to provide evidence in which they are able to ONLY offer a store credit - which they are unable to provide me with! 🙃

- 1 very unhappy precious customer, who would love nothing more than to support Australian online businesses! But sick of getting ripped off!
In this cost of living crisis, Sage & Paige DO BETTER!!!!!

Bought 2 of the same dresses in different sizes, neither fitted me correctly so have gone to return to only find out that its 11 pounds to return and only store credit!! Wont be buying from here again because of this.

I purchased a set from Saige and Paige where they stated on their website that the colour of the top and skirt is light pink. When the order arrived, the colour was Lavender NOT PINK! I requested for a refund and they refused it multiple times. I will be reporting them to NSW Fair Trading because the colour of the products they marketed on their website is completely different to what I received. Very very disappointed in their service and I do not recommend them to anyone.

Avoid avoid avoid.

Horrific quality. Nothing like the images on website. Zips are sewn in so badly they don't do up (not a sizing thing - just poor quality). The sizing is all off. And they don't refund for the mistakes THEY make with the products.

Awful customer service. Just don't bother.

Material was ok but the fit was off, tried to return I ended up just leaving it as store credit is the only refund option delivery was £16 and return was £10 so £26 all together to try a dress on.
Sleeve have way to much material the under material is way to long
No thank you

The zips on the dresses are sewn in very badly. I ordered equivalent to size 10 uk and they don't even zip up fully. The sizing is all wrong and not according to their size charts. On the top of that using order number and my email address, which was used for ordering the dresses, brought back no order in their system. Ergo I cannot even return the items. Just realized it from others' reviews that they only give store credit. Very unprofessional return process. They are lucky they aren't in the EU or UK. I wouldn't recommend ordering from them, stay away and buy some place else. Save yourself the headache and wasting your money.

Incredibly disappointed. Only positive experience was the rapid processing and delivery. The colours appeared different to what was online and it wasn’t as attractive. Most importantly the sizing was completely wrong and I ended up with a dress that was grossly oversized. Seeing it was way too big I returned the item and it was subsequently rejected claiming there was fabric damage, and then charged me to send the bloody thing back! It’s very unfair to claim the fabric damage was my doing when it could have happened during the return process at their end.
I’ll never purchase from them again and I will discourage anyone I know from buying their products too. Epic fail.

Easy to order however the refund process takes ages and they charge you for the return. Maybe give the purchaser the choice to purchase the postage back instead of taking it out of the store credit. Just a thought. Pretty rubbish policy. Take a page out of Showpo’s book. Now I have a credit and worried if the dress doesn’t fit I’ll loose more money!!

Nothing done regarding faulty dresses! They explained one dress is hand stitched which is fine but this should be done with more care to avoid the stitching being so visible.
The difference in length on the bust section on the other dress is visibly noticeable when wearing the dress and it feels very different when the dress is on! It cannot be worn!
No refund offered, just store credit which is their standard…. Awful

Cheap looking materials once arrived, Return policy is Store credit only AND they charge you 11 gbp to "buy" the store credit?!!! Absolute joke, DO NOT BUY!!!

Awful company - purchased a dress (which arrived very late) only for it to burst open and rip within 20 mins of wearing it for the first time. Customer Services are beyond a joke and wont accept my request for a replacement or refund as the dress has 'been worn' how does that work?

Awful quality clothes and terrible CS - avoid!!!!!!!!

And to make matters even worse - rather than sending a replacement or a refund they have BLOCKED me from Facebook. How unprofessional is that - to block a customer who has a standard issue

Misleading website about returns. Parts states refunds will be issued other parts say credit note. Terrible customer service, not working to consumer right laws. Poor quality clothes, measurements and sizes incorrect. DO NOT BUY