I ordered CNY currency online from Sainsbury Travel Money and the process was simple with my nectar card. The exchange rate was good. At the same time, I received notes in different denomination that... Ver mais
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Veja o que dizem as avaliações
Ordered online easy to use website, explained everything, order was very quick within hours(euros) went to collection point very helpful lady served us, she explained the buyback process which we did,... Ver mais
A empresa respondeu
We were informed by phone that our local Sainsburys was unfortunately closed to a power outage. We also received a couple of updates on the availability of the store. Finally receiving a final call l... Ver mais
A empresa respondeu
Easy to order currency online for collection time to suit. I'm a Nectar customer so get a slightly better rate, although it could be better. I choose collection from my local Sainsburys, where I can p... Ver mais
Detalhes da empresa
Sobre Sainsbury's Travel money
Escrito pela empresa
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Informações de contato
15 Galena Road, W6 0LT, London, Reino Unido
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Excelente
8 mil avaliações
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The money was ready and the exchange…
The money was ready and the exchange rate was good especially having nectar it was better than other rates I looked at
23 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Rosemary,
We're delighted to hear that your money was ready and that you found our exchange rate competitive, especially with your Nectar card.
Thank you,
Sainsbury's Travel money Customer team
The gentleman that gave us our money…
The gentleman that gave us our money was super friendly and great
30 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Kieran,
We're delighted to hear that you found our colleague super friendly and great. We truly appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Prompt friendly service and a great…
Prompt friendly service and a great rate of exchange
23 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Gary,
We're delighted to hear that you experienced prompt and friendly service, and that you were happy with our exchange rate. We truly appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Have used your travel money service…
Have used your travel money service before - first class as always
19 de agosto de 2026
Resposta da Sainsbury's Travel money
HI Alan,
We're so glad to hear you consistently have a first class experience with our travel money service. We truly appreciate your continued support.
Thank you,
Sainsbury's Travel money Customer team
Super speedy service
Very impressed with the service. Ordered at 11.30 on Sunday and collected at 12.20. Amazing!
30 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Heather,
We're delighted to hear you were impressed with our service and that your order was ready for collection so quickly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
We were informed by phone that our…
We were informed by phone that our local Sainsburys was unfortunately closed to a power outage. We also received a couple of updates on the availability of the store. Finally receiving a final call letting us know it was actually open.
Great customer service.
30 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi,
We are very happy to hear that our team kept you informed regarding the store's status. We always aim to provide clear and timely updates, and we are glad this was your experience. Thank you for your kind feedback.
Thank you,
Sainsbury's Travel money Customer team
Easy to order online and lovely…
Easy to order online and lovely friendly staff! Thank you!
23 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Greg,
We're so pleased you found the online ordering process easy and that our team provided friendly service. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Very easy to order online
Very easy to order online. Money available when requested. Professional and friendly staff.
23 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Margaret,
We're delighted to hear that you found our online ordering process easy and that your funds were readily available. We're also pleased that our colleagues were professional and friendly.
Thank you,
Sainsbury's Travel money Customer team
Instant conversion
Instant conversion, no ambigurity or commissions. Best of all, was brilliant quick service at the Sainsbury Cheltenham desk today, (Tuesday 1st Sept). Thanks
27 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Andrew,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
The process of ordering was easy
The process of ordering was easy, it was ready promptly and easy to collect
27 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi John,
We're delighted to hear that you found the ordering process easy and that your order was ready promptly and simple to collect. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
It was easy to order and staff were…
It was easy to order and staff were kind and helpful.
30 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Jacques,
We're delighted to hear that you found the ordering process straightforward and that our team was kind and helpful. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Exceptional service
Friendly, helpful and professional staff. I requested some low nominal money and they have helped me on arranging this for me. Great communication on every stage of my request.
30 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi,
We're delighted to hear that our colleagues were friendly, helpful, and professional in arranging your smaller denomination request. We're especially pleased that you experienced great communication throughout the process.
Thank you,
Sainsbury's Travel money Customer team
Excellent service and the best price
Excellent service and the best price. Thank you.
20 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Deb,
We're delighted to hear that you found our service excellent and our prices to be the best. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Unhelpful and unpleasant
Unhelpful and unpleasant member of staff with a severe attitude problem
29 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Sara,
Thank you for taking the time to share your feedback. We're sorry to hear that you found the service disappointing and that our colleague's manner came across in such a way. Providing helpful, courteous service is something we take very seriously, and we're disappointed that this wasn't your experience.
We appreciate you bringing this to our attention and will ensure your comments are shared with the relevant team for review.
If you would like to discuss further, please contact customerservices@sainsburystravelmoney.co.uk.
Thank you,
Sainsbury's Travel money Customer team
Sell back currency
Found easy to sell on website and picked up direct from kiosk without any problems
28 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Beryl,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
HI,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi Dawn,
We're delighted to hear you found our rates competitive and ordering easy. We appreciate your positive feedback and hope to assist you again.
Thank you,
Sainsbury's Travel money Customer team
Friendly efficient service
22 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Val,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Good exchange rate and order was ready…
Good exchange rate and order was ready within 2hours !
29 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Elizabeth,
We're delighted to hear you found our exchange rate competitive and that your order was ready so quickly. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Easy ordering on the website
Easy ordering on the website, timely communication and was able to pick up at the local store 3 days later
18 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Lisa,
We're delighted to hear that you found our website easy to use for ordering and that our communication was timely. We're also pleased that you were able to pick up your order at your local store within three days.
Thank you,
Sainsbury's Travel money Customer team
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