Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... Ver mais
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Veja o que dizem as avaliações
The lady on the travel money desk was very polite and efficient. The whole process was very speedy as I had pre-ordered and after checking my id and payment card, the cash was ready prepared. The on... Ver mais
Very straight forward to check rates and book online ,quick processing time. Fortunately there is a collection point very convenient for me to get to. Staff was friendly and able to provide me with m... Ver mais
Sainsburys offered a better exchange rate than the post office. Also, I was able to select my preferred date for collection. The staff offered buy back guarantee and guidance. Just one thing to be min... Ver mais
Detalhes da empresa
Sobre Sainsbury's Travel money
Escrito pela empresa
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Informações de contato
15 Galena Road, W6 0LT, London, Reino Unido
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Excelente
8 mil avaliações
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Ordered money online
Ordered money online, delivery was for incorrect amount (10pounds of currency not 150) therefore do not have currency for holiday. Order has been cancelled. Staff have kept me informed which is positive, but not impressed with the overall service
30 de agosto de 2026
Resposta da Sainsbury's Travel money
HI,
Thank you for taking the time to leave a review. We're so sorry to hear about the issues with your order and completely understand how disappointing and stressful this must have been, especially with your holiday approaching. While we're pleased our team kept you updated throughout, this isn't the experience we want for our customers.
It sounds like you're already in contact with our team regarding this matter, but if you'd like to discuss it further, please contact us at customerservices@sainsburystravelmoney.co.uk and we'll be happy to help.
Thank you,
Sainsbury's Travel money Customer team
easy to order online and collect at the…
easy to order online and collect at the store.
17 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Robert,
We're pleased you found the online ordering process straightforward and that collecting from the store was easy. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Quick and easy
1 de setembro de 2026
Resposta da Sainsbury's Travel money
Hi Nicola,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
All good apart from 20 minute wait to…
All good apart from 20 minute wait to collect money.
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Thomas,
Thank you for taking the time to leave a review. We're delighted everything went smoothly with your order, although we're sorry to hear you experienced a wait when collecting your travel money. We appreciate your feedback and will share it with the team as we continue to improve our service.
Thank you,
Sainsbury's Travel money Customer team
Easy online purchase
Easy online purchase, nxt day delivery and professional counter staff on collection
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Sandra,
We're delighted to hear that you found the online purchase process easy, appreciated the next day delivery, and experienced professional service from our colleagues. We value your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Easy & trouble free transaction
1 de setembro de 2026
Resposta da Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
All carried out quickly and efficiently.
1 de setembro de 2026
Resposta da Sainsbury's Travel money
Hi David,
We're delighted to hear that everything was carried out quickly and efficiently. We appreciate your positive feedback and hope to assist you again in the future.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi,
We're so glad to hear your transaction was smooth. We appreciate you sharing that helpful tip about ID.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi,
We're so pleased to hear that your experience ordering and collecting was easy and straightforward. Thank you for sharing your positive feedback with us.
Thank you,
Sainsbury's Travel money Customer team
Staff at the store and the main office…
Staff at the store and the main office were able to sort out a problem a problem very quickly.
24 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi,
We're delighted to hear that our team were able to resolve your issue very quickly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Quick and easy
25 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Sylvia,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi Richard,
We're delighted to hear that your experience was quick and that you found our colleague friendly and polite. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi Catherine,
We're so happy to hear that our ordering and pickup process was convenient for you. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Service with a smile
Online ordering was straightforward. Collection was quick & easy. Salesperson was so friendly & helpful & with a smile (sorry don't know his name).
1 de setembro de 2026
Resposta da Sainsbury's Travel money
HI Carole,
We're delighted to hear that your online ordering experience was straightforward and that collection was quick and easy. We're especially pleased that our colleague was friendly, helpful, and served you with a smile.
Thank you,
Sainsbury's Travel money Customer team
Easy to order & convenient to pick up
1 de setembro de 2026
Resposta da Sainsbury's Travel money
Hi Susan,
We're pleased you found the ordering process easy and convenient for pickup. We appreciate your positive feedback and hope to assist you again with your travel money needs.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi,
We're delighted to hear that you found the process simple and that our colleagues were friendly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Easy to order online
Easy to order online. Received a message telling me it was ready and collected from the store I chose. No pro with anything and also was the best rate!
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Liz,
We're delighted to hear that your online ordering experience was easy and that collecting from your chosen store was seamless. We're also pleased you found our rates competitive.
Thank you,
Sainsbury's Travel money Customer team
Very easy process
Very easy process, even for a Luddite like me! Took advantage of the exchange rate sale which gave me a few extra euros. The friendly member of staff at the kiosk asked me where I’m going which added to my holiday vibe.
25 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Pat,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi Dee,
We're delighted to hear that your experience was quick and easy, and that your currency arrived so promptly. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Not so easy collection
Easy to order online but on collection the lady at the counter made me very nervous as when counting the money, she said oh I am €50 short in the pile, oh I add one then when counting the rest, said oh that to much , had to get her to check the amount X2, I had pre order the money and was adviced it was read for collection, but obvious not checked correctly
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Teresa,
Thank you for your feedback. We're sorry to hear that your collection experience left you feeling concerned. To help ensure accuracy, our colleagues always count the currency out in front of customers so any discrepancies can be identified and corrected there and then, and so customers can be confident they are happy with their order before leaving. We're sorry this process caused uncertainty in your case, and we appreciate you taking the time to share your experience with us.
Thank you
Sainsbury's Travel money Customer team
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