Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... Ver mais
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Veja o que dizem as avaliações
The lady on the travel money desk was very polite and efficient. The whole process was very speedy as I had pre-ordered and after checking my id and payment card, the cash was ready prepared. The on... Ver mais
Very straight forward to check rates and book online ,quick processing time. Fortunately there is a collection point very convenient for me to get to. Staff was friendly and able to provide me with m... Ver mais
Sainsburys offered a better exchange rate than the post office. Also, I was able to select my preferred date for collection. The staff offered buy back guarantee and guidance. Just one thing to be min... Ver mais
Detalhes da empresa
Sobre Sainsbury's Travel money
Escrito pela empresa
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Informações de contato
15 Galena Road, W6 0LT, London, Reino Unido
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Excelente
8 mil avaliações
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Resposta da Sainsbury's Travel money
Hi Dave,
We're delighted to hear that you experienced such efficient, fast, and friendly service. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Efficient Service
There was no queue and the members of staff (2 ladies) were chatty and helpful
1 de setembro de 2026
Resposta da Sainsbury's Travel money
Hi Jo-anne,
We're delighted to hear that there was no queue and that our colleagues were chatty and helpful. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Great service
25 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Julie,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Straightforward and no fuss.
1 de setembro de 2026
Resposta da Sainsbury's Travel money
Hi Mr May,
We're delighted to hear that you found our service to be straightforward and without any fuss. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Utterly useless website and store
Utterly useless website, appalling in-store service. So misled online that I ordered currency rather than getting a loaded FX card. Took 35 mins in-store because staff had no idea how to organise a card. Queue was not amused.
1 de setembro de 2026
Resposta da Sainsbury's Travel money
Hi,
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to encounter issues both online and in store. This isn't the level of service we aim to provide, and we've shared your comments with the relevant teams for review.
If you would like to discuss further, please contact customerservices@sainsburystravelmoney.co.uk.
Thank you,
Sainsbury's Travel money Customer team
Good rates.
Good rates.
Very easy to navigate.
Convenient locations for pick up.
Helpful and friendly staff
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Steve,
We're delighted to hear that you found our rates competitive and our navigation easy. We're also pleased that our pick up locations were convenient and our colleagues helpful and friendly.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
easy & quick
24 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Peter,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Very straightforward process and staff…
Very straightforward process and staff were friendly and helpful.
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Martin,
We're delighted to hear that you found our process straightforward and that our colleagues were friendly and helpful. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Easy to order and came the same day…
Easy to order and came the same day which I wasn't expecting
25 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Gill,
We're delighted to hear that you found the ordering process easy and that your order arrived so quickly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Competitive rates and good service
Exchange rates were competitive and the currency was ready a few days ahead of schedule. Very good service experience at collection.
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Greg,
We're delighted to hear that you found our exchange rates competitive and that your currency was ready ahead of schedule. We're also pleased you had a very good service experience during collection.
Thank you,
Sainsbury's Travel money Customer team
Ordered and was ready when I wanted the…
Ordered and was ready when I wanted the travel money
1 de setembro de 2026
Resposta da Sainsbury's Travel money
Hi Jonathan,
We're glad to hear that your travel money was ready when you needed it. We appreciate your feedback.
Thank you,
Sainsbury's Travel money Customer team
Very quick service and the staff member…
Very quick service and the staff member was lovely.
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi Jareth,
We're delighted to hear that you experienced very quick service and found our colleague lovely. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Travel
Quick service shame they wanted to charge 25p for a envelope after spending 1100
1 de setembro de 2026
Resposta da Sainsbury's Travel money
Hi Brenda,
Thank you for your feedback. We're pleased to hear you received quick service, but we're sorry that the 25p wallet charge came as a surprise. This charge is part of a nationwide scheme to help reduce our paper usage, with 40% going to Just One Tree, a registered Community Interest Company.
We appreciate your comments and will make sure we communicate this more clearly to customers in future.
Thank you,
Sainsbury's Travel money Customer team
Loose cash
Ordered one day, got a text ready , went to the shop and a very polite staff member counted out the money ( over £1000 pounds worth ) then handed the money over, when asked about the envelope that you usually get was told you now have to pay for them?.
31 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi,
Thank you for your review. We're delighted to hear your order was ready quickly and that our colleague provided friendly service when you collected your travel money.
We're sorry the charge for the wallet wasn't clearly explained. The 25p wallet charge is part of a nationwide initiative to help reduce our paper usage. The charge covers the cost of the wallet, and 40% is donated to Just One Tree, a registered Community Interest Company.
We appreciate your feedback and will make sure we communicate this more clearly to customers in future.
Thank you,
Sainsbury's Travel money Customer team
Great Service so Easy!
It was so way to purchase travel money, rates were competitive and I got a better rate for using my Nectar card.
Ordering was easy, confirmation of pick up was quick and the person who served me in the store was friendly and polite.
Great service 👍
25 de agosto de 2026
Resposta da Sainsbury's Travel money
Hi,
We're delighted to hear you found purchasing travel money easy and that your Nectar card helped you get a better rate. It's great that ordering was simple, and our colleague was friendly and polite.
Thank you,
Sainsbury's Travel money Customer team
Lady at the kiosk was very friendly and…
Lady at the kiosk was very friendly and efficient. Money had been pre ordered and was ready for collection, everything counted out in front of me as expected and put in an envelope.
Great service and no queue on this occasion.
1 de setembro de 2026
Resposta da Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi,
Thank you for taking the time to leave a review. We're so sorry that the kiosk computer wasn't working during your visit and appreciate how frustrating that must have been. Thank you for your patience.
It's not clear if you've been able to collect your currency from your feedback so if you would like to discuss further, please contact customerservices@sainsburystravelmoney.co.uk.
Thank you,
Sainsbury's Travel money Customer team
Resposta da Sainsbury's Travel money
Hi Stephen,
Thank you for your review. We're pleased your experience was good overall, although we're sorry the service felt a bit slow on this occasion. We appreciate your feedback and will share it with the team as we continue to improve our customers' experience.
Thank you,
Sainsbury's Travel money Customer team
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