Het merk verkoopt producten die er mooi uitzien, maar van verbazingwekkend lage kwaliteit zijn. Ik kocht een jas van €300 waarbij er meerder knopen al afbraken binnen een maand. Ook zaten er al scheur... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what Samsøe Samsøe put out next. What keeps me coming back is the combination of clea... Ver mais
A empresa respondeu
Super kundeservice! Jeg henvendte mig til kundeservice med et par jeans, hvor en nitte ved en af lommerne var faldet af. De tilbød at betale for skrædder til at reparere dem, hvilket jeg glad takked... Ver mais
A empresa respondeu
I have purchased a cardigan in store. It looked lovely and seemed high quality. After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca)... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
An international fashion brand rooted in Scandinavian simplicity. At Samsøe Samsøe you’ll find a wide selection of both women’s fashion and men’s fashion, online and in stores. Collections transcend trends, drawing on Denmark’s renowned design tradition to result in minimalist, affordable and accessible fashion clothes with a clear Nordic look. Our online fashion store collection includes all you’ll need for the everyday and special occasions, from workwear and elevated everyday styles to shoes and accessories. We aim to give you the best in variety and quality in men’s style and women’s fashion online.
Informações de contato
3,3
Bom
228 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Lage kwaliteit jas
Het merk verkoopt producten die er mooi uitzien, maar van verbazingwekkend lage kwaliteit zijn. Ik kocht een jas van €300 waarbij er meerder knopen al afbraken binnen een maand. Ook zaten er al scheuren in de buitenlaag. Heb je jas in die tijd slechts af en toe gebruikt. Ook werken ze verder niet mee met een oplossing.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Boza,
Thank you for your feedback. We’re sorry to hear about your experience with the jacket. That’s certainly not the quality we aim to deliver.
To ensure we can properly assess and resolve issues like this, we ask customers to submit a claim through our online returns and complaints portal. We have previously shared this process with you, but we have not yet received a submitted claim.
Please complete the form via the portal with your order details and photos of the issue. Once we receive your claim, our team will review it as quickly as possible and work towards a fair solution.
Wishing you a lovely day,
Julie, Customer Care Team, SAMSØE SAMSØE
Op geen enkele manier is het mogelijk…
Op geen enkele manier is het mogelijk om contact te krijgen met Samsoe Samsoe. Zowel via Instagram als via mail niet. Enorm slechte service.
14 de março de 2026
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Manon,
Thank you for your review.
We’re very sorry to hear about your experience. We would like to clarify that we do not handle customer service inquiries via Instagram. We recommend contacting us through our official customer service channels, which can be found on www.samsoe.com under “Contact.”
Additionally, we have not been able to locate any emails from “Manon” in our system, which may indicate that your inquiry did not reach us successfully.
Please feel free to contact us directly at Customercare@samsoe.com, and we will be more than happy to assist you.
Wishing you a lovely day,
Julie, Customer Care Team, SAMSØE SAMSØE
Great service and very friendly!
11 de março de 2026
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Luise,
Thank you so much for your kind review!
I’m glad to hear that you had a great experience and found our service helpful. Your feedback means a lot to us!
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
Great support service
I reached out to the support team because of an issue with my order confirmation and they responded super quickly and friendly. Thanks for the great support!
10 de março de 2026
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Annabella,
Thank you so much for your kind review!
I’m glad to hear that our Customer Care team could assist you quickly with your order confirmation. Your feedback truly means a lot to us.
Thanks again for taking the time to share your experience.
Wishing you a wonderful day!
Julie, Customer Care Team, SAMSØE SAMSØE
Had a delivery problem and the customer…
Had a delivery problem and the customer service was reactive to help me.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Julien,
Thank you for your review.
I’m sorry about the issue with the delivery of your order, but I’m glad we were able to help resolve the situation.
Thank you for taking the time to share your experience!
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
Super kundeservice
Super kundeservice! Jeg henvendte mig til kundeservice med et par jeans, hvor en nitte ved en af lommerne var faldet af. De tilbød at betale for skrædder til at reparere dem, hvilket jeg glad takkede ja til.
Mine jeans var ligefrem købt brugt af en anden, så jeg satte stor pris på, at de gad at hjælpe!
6 de março de 2026
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Kære Freja,
Tusind tak for din flotte anmeldelse!
Vi er rigtig glade for at høre, at du havde en god oplevelse med vores kundeservice. Og skønt vi kunne hjælpe med at få dine jeans repareret.
Tak fordi du tog dig tid til at dele din oplevelse!
Du ønskes en rigtig dejlig dag,
Julie, Customer Care Team, SAMSØE SAMSØE
Product and customer service
First of all, great products. Stilish and good comfort. Also great feedback from customer service.
6 de março de 2026
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear JT,
Thank you for your kind review!
We’re really happy to hear that you like the products and find them both stylish and comfortable. It also means a lot to us that you had a good experience with our Customer Care team.
Thanks again for taking the time to share your experience!
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
Greatful for the service
I couldn't have had a better experience. Hardly any waiting time on the phone line and quick assistance with my issue. The person who answered my call went out of her way to help me, which I am very grateful for.
5 de março de 2026
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Julia,
Thank you so much for your kind review.
We’re very pleased to hear that you had such a positive experience with our Customer Care team. It’s great to know that your call was answered quickly and that the support you received was helpful and attentive.
Thank you again for taking the time to share your experience.
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
I've been a loyal customer for a while…
Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what Samsøe Samsøe put out next.
What keeps me coming back is the combination of clean, understated design and consistent quality. In a market crowded with brands at a similar price point, Samsøe Samsøe consistently stands out. It's rare to find that balance, and I think you get it right.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Kateryna,
Thank you so much for your kind words and for being a loyal customer.
It truly means a lot to hear that you keep coming back to see our new launches. We’re especially happy that you appreciate the clean, understated design and the quality we aim to deliver with every collection. Creating pieces that stand out while remaining timeless is something we work hard to achieve.
Thank you again for your continued support!
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
Even though I experienced some issues
Even though I experienced some issues, I’m genuinely happy with the overall service. The customer support team was very responsive, helpful, and professional throughout the process. I truly appreciate how quickly they handled my concerns and provided assistance. Thank you for the great support.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Aykut,
Thank you for your kind review.
We’re sorry to hear that you experienced some issues, but we’re very pleased to know that our Customer Care team was able to assist you and resolve your concerns.
Your feedback truly means a lot and if there’s ever anything else we can help you with, please don’t hesitate to reach out.
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
Unmöglicher Kundenservice
Mag den Stil eigentlich sehr gerne, aber der Kundenservice im Onlineshop ist unmöglich. Meine Retoure wurde verweigert, weil das Kleid angeblich Deoflecken hatte. Ich hatte es aber nicht probiert, weil es mir sichtbar zu klein war - also woher hätten die Flecken kommen sollen? Nach langer Diskussion wurde mir das Kleid wieder zugeschickt und interessanterweise hatte es keine Flecken. Die angeblich vom Kundenservice fotografierten Flecken waren nicht zu finden, auf erneute Nachfrage wurde ausgewichen und schließlich nicht mehr geantwortet. Bei den Preisen absolut unmöglich und scheinbar auch eher eine Masche, wenn ich die anderen Rezensionen lese.
6 de setembro de 2025
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear JP,
Thank you for taking the time to share your experience with us. We’re very sorry to hear, that your recent interaction with our online customer service did not meet your expectations.
Returns may be declined if items show signs of wear or marks when they arrive at our warehouse, as we can only accept items back in their original condition. That said, we understand your concern based on what you’ve described, and we’re sorry if the communication around this felt unclear or unsatisfactory.
We would like to look into this again for you. If you could kindly contact us at Customercare@samsoe.com, we will review the case internally and get back to you as soon as possible.
Wishing you a wonderful day
Julie, Customer Care Team, SAMSØE SAMSØE
One of the worst experience with a retail company.
I ordered a leather jacket online and waited almost two weeks for delivery. When it finally arrived, it had an extremely unpleasant, rancid smell—a mix of chemicals and something resembling a spoiled whey protein smoothie. It did not smell like leather at all. Even after airing it out, the odour did not disappear and quickly spread throughout my home.
I contacted customer service to request an exchange for the same jacket that was not faulty. Unfortunately, they made no real effort to source a replacement or offer a practical solution, although the item was available in many of their stores across Europe, and only online sold out. The entire communication process was frustrating, unhelpful, and showed a complete lack of care for the customer.
I genuinely like the brand’s concept and design, which makes this experience even more disappointing. Poor quality control combined with very weak customer support has completely put me off purchasing from them again. This is one of the worst retail experiences I’ve had.
30 de janeiro de 2026
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Albert,
Thank you for sharing your feedback with us.
As mentioned in our previous correspondence, I would like to emphasize that my colleague has followed our standard procedures in cases such as this.
As the jacket is currently out of stock, we are unfortunately unable to offer a replacement.
You are very welcome to register a claim and return the item to us for a full refund. Alternatively, you are welcome to visit our London store to submit the claim there, where our store team will also be able to assess the scent you mentioned.
If there is anything you feel we could have handled differently, please don’t hesitate to reach out to us again at customercare@samsoe.com.
Wishing you a wonderful day
Julie, Customer Care Team, SAMSØE SAMSØE
Terrible quality
Purchased a coat in Copenhagen a few weeks ago and wore it four times max - buttons were popping off, the belt loop broke, the tag came off. I had to pay for alterations. Fuming, I emailed Customer Service and they said because I have bought it on sale (I hadn’t), they can’t do anything about it and to take it in store with a receipt, which I cannot do. I’m so so disappointed in the quality, I had such high regard for this brand but it’s not worth the price tag.
20 de janeiro de 2026
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear,
Thank you for taking the time to share your feedback with us.
I can see that you’ve been in contact with one of my colleagues, and I’d like to clarify that we do offer the same return and claim policy for both full-priced and discounted items. That your coat should've been purchased on sale, was not mentioned in any of the email correspondence.
Since your purchase was made in-store, claims do need to be handled directly through one of our stores. As you had already visited a tailor in London, my colleague therefore kindly suggested visiting our London store, where they would be able to assist you further.
If there’s anything you feel we could have handled differently, please don’t hesitate to reach out to us again at customercare@samsoe.com.
Wishing you a wonderful day
Julie, Customer Care Team, SAMSØE SAMSØE.
Quality of the brand lowers every year, while prices rise...
Was one of my favorite brands, design/style wise. 60%/70% of my closet was filled with samsøe, so I can say that im very familiar with the brand.
But the quality is dropping fast(!!!) last 3+ years (fabrics, longevity and poor construction). So fast that i would not advise anybody to buy stuff from Samsøe, simply because its not worth it anymore. Just one of many examples; I could throw my winterjacket away after 3 months, it looked like a deflated balloon. that was an expensive cost per wear haha... That was my final sign, quality is not what it used to be, and it such a shame 😭
If it is was my brand, I would be really ashamed, many negative reviews about the quality... is that worth maximizing profits? sincere question...
I really hope your take this feedback with you and make some changes on short notice.
Update: no answers yet...
15 de janeiro de 2026
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Ashwin,
I can see that we received your email, and my colleague kindly asked you to send us some pictures of the jacket. You replyed that you would send them later that day, but we have not yet received any images from you, and therefore it has not been possible for us to assist you further.
Wishing you a wonderful day.
Julie, Customer Care Team, SAMSØE SAMSØE
I have purchased a cardigan in store
I have purchased a cardigan in store. It looked lovely and seemed high quality.
After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca). It's covered completely on arms (upper arms and outside of the arms where there is no friction whatsoever), body and back are covered in them also. Upon closer inspection I noticed uneven knit thickness all over the cardigan with visible holes and thinning fabric. It's absolutely abysmal quality and bearing in mind the price point it is even more disappointing.
8 de dezembro de 2025
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Victoria,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that you’re experiencing issues with one of our products.
I can see that you haven’t been in contact with us regarding this matter. Please send us an email to customercare@samsoe.com, and we’ll gladly look into your case and try to find a suitable solution.
Wishing you a wonderful day.
Julie, Customer Care Team, SAMSØE SAMSØE
Disappointing quality
Hello,
I bought two pairs of jeans.Rebecca and Sarebecca. I had tried them before in the shop but wanted a different length. I tried them at home and decided to keep them both because they fitted very well. I washed the two pairs before wearing them and now they seem to fit me loser and have already lost the shape. I am disappointed with the quality. I must specify that they were washed with cold water/ wool wash/ turned inside out.
8 de janeiro de 2026
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that you’re experiencing issues with your recent purchase. I can see that you haven’t been in contact with us regarding this matter.
Please send us an email to customercare@samsoe.com, and we’ll gladly look into your case and try to find a suitable solution.
Wishing you a wonderful day.
Julie, Customer Care Team, SAMSØE SAMSØE
Köp inte kläder från Samsøe
Köp inte kläder från Samsøe. Köpte en skjorta och det blev en stort hål vid underarmen efter endast 6 månader med måttligt användande. Butiken där jag köpte den kontaktade Samsøe som vägrade att göra något åt problemet och hävdade att det är normalt slitage. Riktigt uselt av dem och vittnar om klädernas dåliga kvalitet. Inte hållbart.
19 de setembro de 2025
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Kære Anders,
Tak for at give dig tid til at dele din feedback med os.
Vi kan desværre ikke se, at du tidligere har været i kontakt med os omkring dette.
Du må meget gerne skrive til os på customercare@samsoe.com, vedhæfte nogle billeder af fejlen og oplyse, hvor varen er købt, så kigger vi gerne på din sag.
Du ønskes en dejlig dag!
Julie, Customer Care Team, SAMSØE SAMSØE
Great Products and fast and friendly customerservice
First, let's talk about the sweater we purchased. It's of great quality, looks fantastic, and the price-performance ratio is perfect. Regarding our customer service inquiry, I asked because I was looking for a similar sweater. The response was super fast, incredibly friendly, and included a link with suggestions for similar sweaters (the one we requested). We are new customers and will continue to be so in the future. Thank you very much.
21 de outubro de 2025
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Ina-Maria,
Thank you so much for your kind feedback.
We’re glad to hear you’re happy with your purchase and that you had a positive experience with our Customer Care team.
We look forward to welcoming you again at Samsøe Samsøe.
Wishing you a lovely day,
Julie, Customer Care Team, SAMSØE SAMSØE
Super service i Købmagergade
Super service i Købmagergade. Skulle købe en gave i herreafdelingen. Sød ekspedient som hurtigt fandt ud af, hvad jeg ledte efter, pakkede fint ind og sendte kvitteringen på mail.
Hun skal ha ros ;)
16 de outubro de 2025
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Kære Elsebeth,
Tusind tak for din fine feedback.
Vi er utroligt glade for at høre om din positive oplevelse i en af vores butikker. Jeg har videresendt din anmeldelse til butikken, da jeg ved, de virkelig værdsætter at blive anerkendt for deres arbejde.
Vi ser frem til at byde dig velkommen igen hos Samsøe Samsøe.
Du ønskes en rigtig dejlig dag,
Julie, Customer Care Team, SAMSØE SAMSØE
I had a very disappointing experience…
I had a very disappointing experience with Samsoe Samsoe. After returning an item within the legal period, the company refused to issue a proper refund, claiming the product smelled of perfume. They only offered 10% of the purchase price or suggested donating my item, even without my consent. This is not what I would expect from a reputable brand. Customer service was unhelpful and rigid. EDIT: I received the item back and it doesn`t smell of perfume at all.
25 de setembro de 2025
Avaliação não solicitada
Resposta de SAMSØE SAMSØE
Dear Alex,
Thank you for taking the time to share your feedback with us.
One of your returned items was sent back with a strong scent of perfume, and the price tag had been removed.
Unfortunately, this meant the item was not suitable for resale.
As mentioned in our previous email correspondence, you were offered the option of having the item returned to you along with a 10% refund of the price, or alternatively for us to donate it to Goodwill.
Should you have any further questions, please don’t hesitate to contact us again, either by email at customercare@samsoe.com or by phone at +45 3528 5000.
Wishing you a wonderful day.
Julie, Customer Care Team, SAMSØE SAMSØE
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.