San Carlo Manchester Avaliações 

My partner and I used to visit San Carlo in Leicester quite a lot, and were always more than impressed with the standard of food, the atmosphere (Italian music was always played - what you'd expect dining in an Italian restaurant) and the 5* customer service. As we hadn't been for a few years, we decided to book a meal for Valentine's Day. We were sorely disappointed. We ordered focaccia and the mixed seafood as our starter - the "focaccia" was actually a pizza base rather than bread and the seafood was really greasy with far too much batter. There was what I can only assume 1 large scallop cut into 4 this slices, 6 prawns and the rest was calamari. Not an even mix and all of it was overcooked, and i found quite a few pieces of the calamari still had the gladius attached (the "plastic" bit inside the squid). We then had the lobster, which was always my go to dish as it was really fresh and delicate. This was nothing of the sort. The pasta and the lobster were both overcooked and the lack of meat was very obvious. There wasn't enough meat in both dishes combined to equate to half a lobster. The sauce was quite heavy, and the peas looked to be from a tin as they were a greyish-green rather than a vibrant green that you get with fresh/frozen peas. For my drink, I ordered a Grey Goose L'Orange with lemonade, but there was no orange flavour, and it tasted chemically - it definitely wasn't Grey Goose.

While San Carlo has always been a little pricey, we didn't mind paying a little more before as the food and the service made it it worth every penny. What we ate and drank on Friday along with the atmosphere (dance music isn't really appropriate in an Italian restaurant, especially on Valentine's day) wasn't worth the £145 that we paid. We left with a bad taste in our mouths from the whole experience.

SAN CARLO BIRMINGHAM
The Team at San Carlo B’ham are simply the best!Thanks again for looking after us so well last night. You made our whole evening, thank you.

This was San Carlo selfrigers Manchester Food was all cold , fillet steak looked pale grey colour , gravy was warm , waitress forgot to order chips so steak so waited awfull service , no steak knifes , wud not recommend to go here if definitely not like San Carlo , it gives it a bad name , oh o my thing nice the garlic bread !

On Thursday 10th October 2024,my wife and I went to the Fumo Restaurant in St Martins Lane,near Trafalgar Square,we arrived about 15mins early fortunately as it happens,the restaurant was busy and the tables packed closely together,we had never been to this restaurant before but had been to other San Carlo group restaurants,we were allocated 1.5hrs for our pre theatre dinner,it took half an hour to receive our starter plate ! my wife had ordered avocado and tomato salad and I ordered buratta with palma ham,my wife’s salad was not only tiny but contained hardly any avacado,she complained to the manager(Antonio)who was not at all sympathetic and told her “we are very busy and we are understaffed”he did not offer a replacement ! We then waited over an hour for our main plate,during the whole of this time our starter plates and cutlery remained on our table ! When the main plate arrived the waiter tried to put the plates on the table without removing the starter plates ? Only when I insisted he do this,were they removed,My sea food ravioli again was on the small side,but we didn’t have time to complain ! The waiter also forgot to bring me a knife and fork and I then waited 10mins for this to happen ! During our long waits I could hear lots of other diners complaining ! By the time I got my knife and fork my ravioli was less than warm ! From start to finish we were in the restaurant nearly two hours !
Following our visit we were sent a survey about our experience,within hours I was sent messages from both San Carlo guest services and the Fumo restaurant which I attach to this review,both messages apologised profusely and accepted unreservedly that service and food were not of an accepatable level,at no point in those messages did the writers state that we were being unreasonable in our criticism !
As you can also see from the message NO OFFER OF COMPENSATION WAS MADE FOR THE £108 COST OF THIS DISASTROUS MEAL AND SERVICE.
After two days of no further contact I called San Carlo Guest Services in Manchester and spoke to someone called Ben,I spoke to him for 20mins and at times I thought I was talking to a robot,as he kept repeating himself from a company denial script,he quite clearly had heard many many experiences like ours,despite once again admitting that the service and food were poor,he told me that the restaurant would learn from the experience and be happy to receive us again,he then directed me to a booking site,why would I want to return to the scene of the crime ?
Buyer beware this restaurant and the San Carlo group,are happy to take your money for poor food and diabolical service,but under no circumstances can you complain !

We visited San Carlo restaurant yesterday with my daughter aged 17, who has Coeliacs Disease. The food and the service was great. The staff were very attentive especially our waiter, who tried to reassure my daughter after an initial worrying comment was made from the woman who welcomed us to our table when we said about coeliacs and concerns about cross contamination “that they have a huge pizza oven right in the middle of the kitchen and flour goes everywhere.” This resulted in my daughter being even more nervous of becoming ill, and spent the meal experience worrying she was going to end up with a sore stomach and being physically sick. Such a shame this initial communication and lack of empathy towards a teenager with an autoimmune disease resulted in our visit not being such a good experience at such a high quality restaurant. Also the menu could be improved to communicate what options are available for those with Coeliacs Disease. The allergen list is confusing and states there is wheat in everything. This standard of restaurant I’d expect to be better.

Best pizza in the area

Fantastic food and great service

Ciprian & Loredana , amazing service would highly recommend.

We went yesterday as a family before going to theatre and had a lovely experience. Our waiter Edi was friendly and funny and added to the delicious food with his attentiveness. He even helped my young son cut up his food much to his delight. Definitely a place we will be returning to on our next theatre trip.

Went to the San Carlo from the Manchester Airport Terminal 2. Average food, but terrible service. There was one blond female staff who got really emontional when I missed her words, then left myself sitting there until another male staff came by and took my order. Very unprofessional and untrained staff who had no patient nor interests in giving good services. Dissapointing! Go train for staff better!

Great service and food. Lovely wine served at right temperature. Always enjoy the ambience which is busy but relaxed at the same time.

Food excellent, service - too long, waited 70 minutes to receive 2 basic dishes. Waiter poured still water in to a partly consumed glass of lemonade, no offer to replace lemonade. Such a shame to be let down by poor service. 2nd visit to the restaurant, will be looking elsewhere for our next Italian meal however.

Poor service and what makes it worse the service charge is included so they don’t need to really bother with you. Service letting this place down.

It was my first time and I'll definitely be going back, The food was great! Loved the barbecue ribs and tomahawk steak especially, so juicy and well made. Our waiter Ciprian was amazing, made sure everything was right and his jokes surely brightened up our evening.

Great service, great food offered halal option also.

I was very disappointed with the service on Saturday 13th Jan, we booked a table for 20.30 but weren’t seated until 20.55, as soon as we sat down it was just a rushed and unpleasant experience, incorrect orders being brought to the table within minutes of placing an order, we ordered a cheese garlic bread to share and 3 pasta dishes (2 of which were above £20 each) on the basis that we would order desserts and coffee, to give some indication as to how rushed it was we left at 21.34.

We had a great experience, the environment was very friendly and comfortable, the food was delicious and the waiters were very kind, but we mainly appreciated Mr Ciprian who has been very nice and kind and he has been the one who made us laugh the whole evening.

Rude staff. Not attentive at all. Charged £17 for glass of wine waitress literally flung on table spilling on table cloth. Charged £2 as I asked for chilli on my bland pasta. No taste and pasta over cooked. Had better food in Weather spoons. Asked to take service charge off the bill. No apologies or offer of a free drink etc.
Best part of night were (members of staff not wanting to get into bother) who agreed that San Carlo is not as it makes out. Pricey cheap food and staff that don't care about customers. Literally spoilt our Christmas night out. Never ever again!

Shocking place staff acting weird, shouting clapping ….singing happy birthday ever other few minutes, very false atmosphere ie some mad management idea I presume, never go again like eating in the middle of the Stretford End MUFC.

Rude staff, made fun of my friend for not being fluent in English and the wine glasses were dirty. Food was good but the service was very disappointing for such a popular restaurant.