I purchased your women's long rain jacket in size XL in 2024. I like the jacket and just ordered the exact jacket in XXL, so I would be able to wear it in winter over heavy sweaters. The jacket I re... Ver mais
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Veja o que dizem as avaliações
Easy ordering, fast shipping, and the product is above-what-I-expected! My first time shopping with SaphiRose, but it won't be the last!
Absolutely perfect fit for my son to use when he is a passenger on my cargo bike. The ample and long poncho drapes over the rear cargo cage (called “monkey bars” on my Yuba Boda Boda), thereby protect... Ver mais
I'm just a real person lookin' for a raincoat. This one didn't break the bank, came in cute colors, and had decent reviews. I'm skeptical of decent reviews these days because I worry that they are fak... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Informações de contato
14726 RAMONA AVE NUM E9, 91710, CHINO, Estados Unidos
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,3
Excelente
185 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Got exactly what i wanted
To be honest i haven’t used yet. However, it is exactly what i was looking for. I live in South Florida and the summer rains can drop a lot of water quick. I needed something to keep shoes dry upon leaving work(our parking lot has puddling issues). I like the material and construction. Not sure if are meant to be worn without shoes but i got xxl to cover size 81/2 mens and they fit perfect. Can’t wait to try ‘em out.
27 de fevereiro de 2026
Resposta da SaphiRose
Thanks for sharing your first impressions! It's great to know the fit and material look promising for your needs. Thanks for choosing our product!
Offer great selection and fast shipping.
27 de fevereiro de 2026
Resposta da SaphiRose
Thank you for your fantastic review! We're delighted to hear that you were happy with both our product selection and the speed of our shipping. Providing a wide variety of quality items and efficient delivery is always our top priority. We look forward to serving you again soon!
Never received my order still waiting…
Never received my order still waiting for it it was suposed to be here 28th of February
25 de fevereiro de 2026
Resposta da SaphiRose
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that you have not yet received your order, even though it was expected on February 28th.
Upon receiving your review, we immediately looked into the matter. Unfortunately, we regret to inform you that your package appears to have been lost during transit. While such incidents are rare, we sincerely apologize for the inconvenience this has caused you. Please rest assured that we are taking steps to strengthen our shipping management to prevent similar issues in the future.
The good news is that our customer service team has already arranged a replacement order for you, and we hope it reaches you very soon.
Once again, we apologize for this situation and truly appreciate your understanding and patience.
Received the product quickly and…
Received the product quickly and quality was good
26 de fevereiro de 2026
Resposta da SaphiRose
Thank you so much for your kind review! We're so happy to hear that your order arrived quickly and that you're satisfied with the quality. 😊
Providing fast shipping and good quality products is always our goal, and it means a lot to us that you took the time to share your experience.
We hope to see you again soon!
Have a wonderful day 🌟
Excellent rain jacket!!!
Very fast shipping and great products. Highly recommended.
23 de fevereiro de 2026
Resposta da SaphiRose
Thank you for your support! We're delighted to hear that you're pleased with the fast shipping and the quality of our products. Your satisfaction is our top priority, and we look forward to providing you with more great experiences in the future.
The ordering was easy
The ordering was easy, not complicated.
I feel as a customer we should have a choice of how we want the order shipped. Other than USPS. I tracked my order from start to deliver. Once it arrived in Kansas City it was there 4 days. That is just crazy to me.
12 de fevereiro de 2026
Resposta da SaphiRose
Dear customer,
Thank you for taking the time to share your experience with us. We're glad to hear that you found the ordering process easy and straightforward—we always strive to make it as simple as possible for our customers.
We truly appreciate your feedback regarding shipping options. We understand your frustration with the delivery timeline, especially once the package reached Kansas City. Please accept our apologies for the delay you experienced.
Your suggestion about offering more carrier choices at checkout is very valuable. We are always looking for ways to improve our customer experience, and we will certainly share your input with our team for future consideration.
If you ever have any questions about an order or need assistance with shipping, please don't hesitate to reach out.
Thank you again for your honesty and for giving us the opportunity to improve.
Best regards,
Love the colors of ponchos and nice…
Love the colors of ponchos and nice fabric. Fast deliver as well.
16 de fevereiro de 2026
Resposta da SaphiRose
We're so grateful for your kind words! It means a lot to us that you love the vibrant colors and the feel of the fabric—we put great care into selecting materials that are both beautiful and comfortable. And we're delighted that our fast delivery added to your positive experience. Thank you for choosing us!
Perfect
The respit shelters distribute these rain ponchos to the hungry and/or unhoused. They are among the most appreciated supplies we provide.
Your shipping time is extraordinarily fast!
13 de fevereiro de 2026
Resposta da SaphiRose
Thank you for choosing Saphirose！We're deeply touched that our ponchos are among the most appreciated supplies you provide to those in need. And we're glad our fast shipping could help make that happen. We're honored to be part of your efforts and look forward to supporting you again.
Kept dry in the rain
Ponchos delivered as scheduled. Great quality, beautifully designed, and accurately depicted on the website. Seller was most helpful in responding to my question about sizing. Kids loved them.
9 de fevereiro de 2026
Resposta da SaphiRose
Thanks for your lovely words! We're so happy to hear that the ponchos arrived on time and that you're pleased with the quality and design. It’s wonderful that the kids love them. We appreciate your support!
The poncho is well made
The poncho is well made, comes with a handy pouch and was delivered quickly.
12 de janeiro de 2026
Resposta da SaphiRose
Thank you for lovely feedback! We're glad to know that you were satisfied with our delivery service and packaging. We appreciate your support!
Update: Great customer service…
Not completely waterproof and the color is very red not burgundy at all.
Update: happy to report that SaphiRose has made it right. Customer service responded almost immediately and offered a refund including pre-paid shipping label.
9 de janeiro de 2026
Resposta da SaphiRose
Dear Ellen,
We’re sorry to hear that the product did not meet your expectations regarding its water resistance and color. We understand you were expecting a burgundy shade and a higher level of waterproofing, and we apologize for any disappointment caused.
Our goal is to resolve this to your satisfaction, and our team has emailed you with more details. Then we can feed back to the relevant department and try our best to optimize our products.
We look forward to hearing from you.
Sincerely,
What was needed - needs longer sleeves
It's a good size and seems like it will fit over a backpack. I only wish the sleeves actually went down to the wrist. It has a thumb loop or some kind of loop, but it doesn't reach the hands. Also may be handy to give a folding guide to be able to fit it back into the pouch it comes with
30 de dezembro de 2025
Resposta da SaphiRose
Dear customer,
Thank you for taking the time to share your detailed and helpful feedback. We sincerely appreciate it.
We are pleased to hear that the sizing and the backpack-compatible fit are working well for you. Regarding your point about the sleeve length, we apologize for any disappointment. Our design intent was to create a sleeve that provides secure coverage while offering versatility, but we understand that for a precise fit, longer sleeves may be necessary for some customers.
We will formally document your comment regarding sleeve length and share it with our product development team for consideration in future designs.
Furthermore, your excellent suggestion about including a folding guide to repack the item into its pouch is greatly appreciated. This is a valuable insight that can significantly improve the customer experience. We are already looking into creating a simple visual guide (like a quick diagram) for future inclusions with the product.
Your input is crucial in helping us improve. If you have any further questions or need assistance, please do not hesitate to contact our customer support team directly.
Best regards,
Quick delivery Well packaged
14 de dezembro de 2025
Resposta da SaphiRose
Thank you for your feedback! We're glad you were pleased with the quick delivery and packaging. We look forward to serving you again.
I'm just a real person lookin' for a…
I'm just a real person lookin' for a raincoat. This one didn't break the bank, came in cute colors, and had decent reviews. I'm skeptical of decent reviews these days because I worry that they are fake, especially on sites that I'm not familiar with. However, I'm super pleased with the coat, the shipping process was smooth and quick, and now I can walk shelter dogs without getting completely soaked. I like the pockets, too!
7 de novembro de 2025
Resposta da SaphiRose
Hey there! Thanks so much for taking the time to share this. We're so happy to hear you love the coat and that it's keeping you dry on your walks with the shelter dogs—that's absolutely wonderful! We really appreciate you giving us a try. Stay dry out there! 😊
Returning items a little tricky.
Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website. I expected to hear back within 24 hours as written on their website but they didn’t seem to be receiving my emails. Once they saw my review, they were extremely quick to respond and made sure that I had the information I needed to return the poncho. Thanks for following up Saphirose! I’ll add another star once I receive the refund.
11 de outubro de 2025
Resposta da SaphiRose
Thank you for bringing this to our attention, and please accept our sincerest apologies for the significant delay and frustration you have experienced. This is not the standard of service we aim to provide.
Upon seeing your post, we immediately checked our records for emails sent to info@saphirose.com and, unfortunately, could not locate your previous messages. We are concerned they may not have come through to us.
We are truly sorry that the poncho was not what you wanted. To resolve this, our customer service team has sent a direct email to the address associated with your order. We have also taken steps to double-check our email system.
We would genuinely appreciate the opportunity to make this right. Our 30-day return/exchange policy remains in effect, and we are eager to help. Could you please check your inbox (and your spam/junk folder) for our email and reply at your earliest convenience?
We are looking forward to hearing from you and resolving this to your satisfaction.
Sincerely,
Size chart is accurate
29 de outubro de 2025
Resposta da SaphiRose
Thank you for taking the time to leave a comment! We're so happy to know the size chart was helpful and accurate. We appreciate your support!
Sizes are not accurate
Sizes are not accurate. I bought a large for my son and he barely zip it up. The large fits a size 7/8 which isn't an accurate size for Large.
2 de novembro de 2025
Resposta da SaphiRose
Dear Ashley,
Thank you for taking the time to share your feedback with us. We are very sorry to hear that the Large size you purchased for your son did not fit as expected. We sincerely apologize for the inconvenience this has caused.
Your comments on sizing are incredibly valuable, and we will pass them along to our product team for review. We want to ensure our sizing information is as accurate as possible for all our customers.
We offer a 30-day return and exchange policy, and we would be happy to help you get a better-fitting size. Our customer service team has already sent you an email with instructions for processing an exchange. You can reply to that email to get started.
Thank you for your understanding and support. We look forward to resolving this for you quickly.
Best regards,
The shipping time was short
23 de outubro de 2025
Resposta da SaphiRose
Wonderful! We're happy you received it so fast.
Colors were great
Colors were great. It was easy to use. Whicked the rain away.
23 de outubro de 2025
Resposta da SaphiRose
So glad you love it! Thanks for letting us know.
long and waterproof
13 de outubro de 2025
Resposta da SaphiRose
We appreciate your gracious compliments. We value your support.
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