I purchased your women's long rain jacket in size XL in 2024. I like the jacket and just ordered the exact jacket in XXL, so I would be able to wear it in winter over heavy sweaters. The jacket I re... Ver mais
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Veja o que dizem as avaliações
Easy ordering, fast shipping, and the product is above-what-I-expected! My first time shopping with SaphiRose, but it won't be the last!
Absolutely perfect fit for my son to use when he is a passenger on my cargo bike. The ample and long poncho drapes over the rear cargo cage (called “monkey bars” on my Yuba Boda Boda), thereby protect... Ver mais
I'm just a real person lookin' for a raincoat. This one didn't break the bank, came in cute colors, and had decent reviews. I'm skeptical of decent reviews these days because I worry that they are fak... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Informações de contato
14726 RAMONA AVE NUM E9, 91710, CHINO, Estados Unidos
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,3
Excelente
185 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
30 de abril de 2025
Resposta da SaphiRose
Thank you for your great review! We look forward to doing business with you again.
Great Poncho, Fast Delivery
I received my new poncho incredibly fast and just love it! I also needed to wear it immediately and found it to be just as great as it looked.
Outstanding!
27 de abril de 2025
Resposta da SaphiRose
We genuinely value your feedback. Your satisfaction is our motivation. We look forward to welcoming you back soon!
Good communication and follow up!
Overall the company has good communication skills. There was always written follow up. When there were issues involving the raincoat, staff was able to help me resolve them to my satisfaction.
Many aspects of the raincoat showed excellent quality.
18 de abril de 2025
Resposta da SaphiRose
Your kind words and satisfaction truly mean the world to us. Should you ever need any assistance or have further inquiries, please don't hesitate to reach out to our customer support team. We're here to ensure your continued satisfaction.
The rain poncho I ordered was a great…
The rain poncho I ordered was a great price, arrived ahead of schedule, and looks exactly as pictured. It is light-weight and folds down small for packing, but I have not needed to wear it in the rain yet. If it proves to be as waterproof as advertised, I will come back and add a fifth star.
11 de abril de 2025
Resposta da SaphiRose
Thank you for your great review! We look forward to doing business with you again.
I ordered 7 ponchos for a family trip…
I ordered 7 ponchos for a family trip to Disneyworld. 2 of the children's ponchos arrived with no travel sacks. The customer service representative named Echo has been wonderful at working on a resolution and I am very grateful for their help and kindness.
10 de março de 2025
Resposta da SaphiRose
Thank you so much for your kind words and for your support of our products and customer service. We are committed to providing our customers with the best possible service, and we are truly grateful for your patience and understanding throughout this process. Your feedback is invaluable to us, and we are delighted to hear that Echo was able to assist you effectively. Thank you once again for your support and for choosing our ponchos for your family trip to Disneyworld.
Wishing you a wonderful trip and a magical time at Disneyworld!
Great purchase!
I love the poncho and it arrived much mor quickly than I expected. Thank you!
6 de março de 2025
Resposta da SaphiRose
We appreciate your gracious compliments. We value your support.
Beautiful beautiful 😍 beautiful.
Beautiful beautiful 😍 beautiful.
2 de março de 2025
Avaliação não solicitada
Resposta da SaphiRose
We are grateful for the compliments. Thanks for sticking with us!
I found exactly what I was looking for!
I found exactly what I was looking for, and received it in an extremely timely manner.
3 de fevereiro de 2025
Resposta da SaphiRose
We appreciate your gracious compliments. We value your support.
Poncho Convenience
I have an arthritic shoulder and putting on a coat or jacket is inconvenient and often painful. The poncho solves the problem nicely.
22 de janeiro de 2025
Resposta da SaphiRose
We genuinely value your feedback. Your satisfaction is our motivation. We look forward to welcoming you back soon!
Great product for a great price…
Bought these for landscaping maintenance. Comfortable and works well. Fast shipping. Very happy, great price and would recommend.
5 de dezembro de 2024
Resposta da SaphiRose
Thank you for your great review! We look forward to doing business with you again.
I appreciate the quick service and the…
I appreciate the quick service and the communication about delivery.
27 de novembro de 2024
Resposta da SaphiRose
We appreciate your gracious compliments. We value your support.
Love my new raincoat
Love my new raincoat. I borrowed my girlfriends and loved it so much, that I had to have one of my own.
22 de outubro de 2024
Great products!
29 de setembro de 2024
Won't Refund Your Money For a Return Without Multiple Outreach
I paid to return a poncho to Saphirose ~ I followed all their requirements, including sending the tracking # and confirming it was delivered to their loading dock on 5/31/24. They replied back they would refund me in three business days, and then didn't.
If I hadn't audited my credit card, I wouldn't have realized they didn't fulfill their end of the return. I had to reach out again to ask for my refund, which they finally did refund me a full two months after they received the return. No apology, just a very strangely worded email thanking me for my "cooperation." See below.
Would never do business with them again -- poncho was one size fits a XXXXL sized person. The poncho didn't breathe and it was HUGE. Couple this with the return policy where they forget your refund -- fugetaboutit.
Email from Saphirose after two months with no refund:
"Please verify your inbox for confirmation that the Returns Team has processed your refund request for returns.
Please allow a few business days for the receiving bank to deposit the funds into your account.
We appreciate your cooperation throughout this procedure and look forward to doing business with you again."
1 de agosto de 2024
Avaliação não solicitada
Resposta da SaphiRose
Dear Customer,
We deeply apologize for the inconvenience and frustration you experienced with our return process. We understand that the delays and the lack of communication have caused you to question our commitment to customer satisfaction.
We are committed to ensuring that our customers are treated with respect and that their concerns are addressed in a timely manner. We have reviewed your return and our internal processes, and we can see where we fell short. We failed to provide you with the level of service you deserved, and for that, we sincerely apologize.
We have taken steps to improve our return processing and communication with customers. We have implemented new procedures to ensure that refunds are processed promptly and that customers are kept informed throughout the process.
We understand that your experience with us has led you to feel that you would never do business with us again. We hope that you will reconsider and give us the opportunity to serve you better in the future. We are committed to making things right and to earning back your trust.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.
Warm regards,
Saphirose Customer Service Team
Way too big
Way too big. I would have returned but by the time I paid return shipping it just wasn’t worth it. Don’t buy unless you are very tall and big.
25 de maio de 2024
Resposta da SaphiRose
We appreciate your feedback. Please email us at info@saphirose.com for additional assistance. We provide an absolutely free exchange service.
Plain looking
Thought it would look a little more stylish than it did when I got it. Plain ole windbreaker.
16 de maio de 2024
Resposta da SaphiRose
We appreciate your comments. If you require any extra assistance, please email us at info@saphirose.com. We offer an entirely free exchange service.
Better for cooler months
Reviews didn’t mention anything about sweating in the suit like a lot of other companies products did so I bought it. Unfortunately it is too warm for summer in my opinion. I will save it for cooler weather and continue my search for a lighter one. I had a Columbia suit that was great but the reviews on latest say not breathable on those also. Frustrating.
17 de maio de 2024
Resposta da SaphiRose
Thank you for taking the time to share your experience with our product. We’re sorry to hear that you found it too warm for summer use. While we strive to ensure our products meet a wide range of comfort needs, we understand that everyone’s experience can vary.
We appreciate your feedback as it helps us to continue improving our offerings. If you’re looking for a lighter option for warmer weather, our customer service team would be happy to recommend some alternatives from our range that may better suit your needs, Please don't hesitate to contact us at info@saphirose.com.
Very fast service.
4 de maio de 2024
Resposta da SaphiRose
We appreciate your gracious compliments. We value your support.
Good quality and reasonable price.
Nice quality and packaging. Free shipping which arrived quicker than Amazon Prime.
30 de abril de 2024
Resposta da SaphiRose
We are grateful for the compliments. Thanks for sticking with us!
Best Raincoat and Service!
The customer service I received was above above par. The staff was responsive, timely and most helpful!
24 de abril de 2024
Resposta da SaphiRose
Your feedback and selection of Saphirose are greatly appreciated. It makes us happy to know that our product and service met your expectations. We are always looking for ways to get better, so any more comments you have would be fantastic. We eagerly await the opportunity to assist you once more!
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