I purchased your women's long rain jacket in size XL in 2024. I like the jacket and just ordered the exact jacket in XXL, so I would be able to wear it in winter over heavy sweaters. The jacket I re... Ver mais
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Veja o que dizem as avaliações
Easy ordering, fast shipping, and the product is above-what-I-expected! My first time shopping with SaphiRose, but it won't be the last!
Absolutely perfect fit for my son to use when he is a passenger on my cargo bike. The ample and long poncho drapes over the rear cargo cage (called “monkey bars” on my Yuba Boda Boda), thereby protect... Ver mais
I'm just a real person lookin' for a raincoat. This one didn't break the bank, came in cute colors, and had decent reviews. I'm skeptical of decent reviews these days because I worry that they are fak... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Informações de contato
14726 RAMONA AVE NUM E9, 91710, CHINO, Estados Unidos
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,3
Excelente
185 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very professional personel.Good quality…
Very professional personel.Good quality product as well!
29 de abril de 2024
Resposta da SaphiRose
We appreciate your feedback and for choosing Saphirose. We are pleased to learn that you are satisfied with our product and service. We are always committed to enhancing our performance, therefore, we would highly value any more input you may offer. We eagerly anticipate the opportunity to assist you once more!
No complaints here…
My purchased was acknowledged timely and i was surprised when it arrived so quickly.
3 de abril de 2024
Resposta da SaphiRose
We appreciate your review and for choosing Saphirose. We are delighted to learn that you are satisfied with our product and service. We are perpetually endeavoring to enhance our services; therefore, any further feedback you could offer would be greatly valued. We anticipate the opportunity to provide you with our services once more.
Found what I was looking for
Found what I was looking for, ordered it,and it arrived in a very timely fashion. Item was exactly as described. Very pleased.
Thank you
3 de abril de 2024
Prompt Shipment, but FBA Not Disclosed
Product arrived promptly, but was not advertised as FBA (Fulfillment By Amazon). I avoid Amazon intentionally, so was displeased to discover this only after placing my order.
30 de março de 2024
Resposta da SaphiRose
We appreciate your feedback. Because we are a branded company, we operate official storefronts across many marketplaces, including FBA.
Both our official store and our FBA warehouses are owned and operated by us. Regardless of the variation in warehouse addresses, rest assured that our items are of consistent quality. We will ship from several warehouses at random, taking into account inventory levels and the address of the order.
The poncho feels great
The poncho feels great. Looking forward to wearing it. Thank you!
3 de março de 2024
Easy exchange
The size I originally ordered was a little smaller than I wanted. It was very easy to return the item and get the next larger size.
1 de fevereiro de 2024
Perfect poncho!
6 de fevereiro de 2024
my order was all I expected and was…
my order was all I expected and was delivered in good shape and a timely manner.
31 de janeiro de 2024
They stand by their product.
7 de janeiro de 2024
Delivery prompt and article is good
Delivery was very prompt and article is mostly as pictured on the website I bought it from.
12 de janeiro de 2024
Resposta da SaphiRose
Dear Paula,
Thank you for sharing your feedback with us! We're delighted to learn that you received your order promptly. Your satisfaction is our priority, and we greatly appreciate your support. If you have any additional comments or suggestions, please feel free to let us know. We look forward to serving you again in the future!
Order shipped and received as expected
4 de janeiro de 2024
No pockets
disappointed that I did not check that the raincoat had pockets or not....No pockets
8 de janeiro de 2024
Resposta da SaphiRose
Dear Donna,
Thank you for sharing your feedback. We understand your disappointment with the absence of pockets in the raincoat. Our team is dedicated to resolving this, and we want to assure you that we provide a free exchange service. Our customer service team has already reached out to you via email to discuss this further. Your satisfaction is our priority, and we appreciate your understanding.
Did not feel the size was comparable to…
Did not feel the size was comparable to other ones. The 2X was too small and in any other that I have bought in a 2X was on the large size. Usually take a 1X. Have sent it back. Thanks
6 de janeiro de 2024
Resposta da SaphiRose
Dear Ellen,
Thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the sizing issue. We appreciate your feedback, and it's important to us that you feel comfortable in our products.
Your insights are valuable, and we assure you that we are continuously working to enhance our size designs to better accommodate a broader range of individuals. We hope to have the opportunity to provide you with a more satisfactory experience in the future.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
Had an issue with the pants after the…
Had an issue with the pants after the two three weeks after they arrived the immediately replaced the pants immediately. Reinsured my choice in the company that I had purchased from the past originally arrived very quickly very nice heavy duty rubberized set was keeping me very dry and warm didn't need to wear an undershirt for extra insulation they're lightweight and kept me very movable out in the field while operating a tractor and doing Ranch chores.
6 de janeiro de 2024
Great Customer Service
When the package came I had questions regarding whether or not I received the correct item, and the customer care person that worked with me was wonderful.
I was really pleased with the product as well.
11 de dezembro de 2023
Lost package
My first package was lost. As soon as I let Saphirose know, the company immediately mailed a new order to my house. I am impressed with their response time and appreciate their customer service. The two children rain ponchos are perfect for my granddaughters: colorful, well made, and so lightweight (they will easily stay in their backpacks). Thank you Saphirose!
3 de dezembro de 2023
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