Scents @ No3 Avaliações 

Resposta da Scents @ No3

14 de set. de 2026

Thank you so much for your lovely review and continued support! ❤️ It means so much to us that you wouldn’t go anywhere else. Christmas Spice and Apple & Cinnamon are both gorgeous choices — perfect for making the home smell warm and cosy! 🥰 Thank you for choosing Scents@No3 xx

Best Wishes
Scents@No3

Resposta da Scents @ No3

4 de set. de 2026

Thank you so much for your review! We’re really pleased to hear you’re loving Ginger Harvest Pumpkin — hearing you describe the scent as “unreal” is such a lovely compliment!

We really appreciate your feedback on Mulled Spice too. Fragrance is such a personal thing, and we know not every scent will be a favourite for everyone.

Thank you for choosing Scents@No3 and for taking the time to share your experience with us. We hope you discover plenty more favourites!

Best Wishes
Scents@No3

Resposta da Scents @ No3

2 de set. de 2026

Thank you so much for your lovely review! We’re so pleased you’ve been enjoying such a selection of our products, from the wax melts and hoover discs to the room fragrance and shower whip! It means so much to hear you think they’re all fantastic. Thank you for choosing Scents@No3 and for your support!

Best wishes
Scents@No3

Resposta da Scents @ No3

2 de set. de 2026

Thank you so much for your lovely review! We’re so pleased your order arrived quickly and safely, and even happier to hear you’re loving your reed diffusers! We really appreciate your support and hope you continue to enjoy them.

Best wishes
Scents@No3

Resposta da Scents @ No3

26 de ago. de 2026

We’re genuinely sorry to see that you have been left feeling this way, as it was never our intention for our correspondence to cause upset.

The issue related to our New Customer Discount, which is a one-time offer per household. The order was initially flagged by our system because the shipping and billing address matched details previously associated with use of the New Customer Discount. The name on both the billing and shipping address was also the same as previously used. Based on the information available to us, there were therefore several matching details which resulted in the order being flagged for review.

We appreciate that you subsequently provided further information regarding the circumstances, but when we initially contacted you we could only act upon the order information available to us. Our New Customer Discount is simply a policy that we have to apply consistently to all customers.

We’re also sorry that our response regarding the location of the order made you feel that we were questioning your honesty, as this was never our intention.

In your email to us, you specifically stated:

> “At the time I happened to order from yourselves I was unfortunately out of the country so obviously I could not have it delivered to my house as I was on holiday.”

From the wording of this email, our understanding was naturally that you had placed the order yourself while you were out of the country. We therefore responded by explaining that the information recorded against the order showed that it had been placed from Cardiff, UK.

You subsequently clarified that your mother had actually placed the order on your behalf while you were away. We completely accept that explanation; however, this was not mentioned in the original email quoted above and therefore wasn't something we could have known when we responded. We feel this additional context is important, particularly as the account given in your review differs from the information we were originally provided with.

We would also like to gently clarify the point regarding the review, as we feel our comments may have been interpreted differently from how they were intended. When you mentioned leaving a review, we explained that you were, of course, entitled to share your experience and opinion and that you would automatically receive a review invitation from the independent third-party company we use to collect customer reviews. Our only request was that any review left fairly reflected the full circumstances of the situation and the correspondence between us.

We would also like to clarify the cancellation of the order. In your very first reply to us, after we explained why the New Customer Discount had been flagged, you asked us to cancel the order. We therefore cancelled and refunded the order as requested. The cancellation was not a decision we made ourselves following the subsequent correspondence; it was carried out in accordance with your request.

We’re genuinely sorry that what began as a query regarding a promotional discount has resulted in you feeling disappointed with our customer service. Throughout our correspondence, we have tried to remain polite and professional, explain why the order was flagged and respond to the information available to us at each stage.

We fully respect that you may not agree with our decision, but we do feel it is important to provide the full context where information within a review differs from the correspondence we received.

We are sorry to hear that you and your family have decided not to shop with us again, and we wish you all the very best for the future.

Resposta da Scents @ No3

25 de ago. de 2026

Thank you so much for your lovely review! 🥰❤️ We’re so pleased you’re enjoying the huge choice of fragrances we have available and, most importantly, how long-lasting you’re finding them! ✨🏡

It’s also lovely to hear you’ve had a great experience using our website and would highly recommend us — that really does mean so much to our little family business. 🥹💕

Thank you for choosing Scents@No3 and for taking the time to share your experience! ❤️

Resposta da Scents @ No3

25 de ago. de 2026

Thank you so much for such a lovely review! 🥰❤️ It means the absolute world to us that, even after trying other suppliers, you always come back to Scents@No3 — we couldn’t ask for a better compliment! 🥹✨

We’re so pleased you’ve been loving everything from our wax melts and carpet fresheners to our hoover discs, and that they keep your home smelling gorgeous. 🏡💕 And 5 stars for our wax melts ⭐️⭐️⭐️⭐️⭐️ — we’ll very happily take that! 😍

Thank you again for your continued support and for taking the time to leave us such wonderful feedback. ❤️

Best wishes
Scents@No3

Resposta da Scents @ No3

14 de ago. de 2026

Aww, thank you so much! 🥰💕 We absolutely love hearing how much you’re enjoying your monthly box! There’s nothing better than a little box of gorgeous-smelling goodies arriving at your door each month 🤩✨ Thank you for being a subscriber and for your lovely review — it really does mean so much to us! 💕

Best wishes
Scents@No3

Resposta da Scents @ No3

4 de ago. de 2026

Thank you for your review. We’re sorry to hear that the oils didn’t seem as strong as you remembered from your previous order.

Our diffuser oils are sold in their neatest form, exactly as we receive them from our fragrance supplier. They arrive with us in larger bottles and are simply decanted into our smaller diffuser oil bottles for sale.

The strength and longevity can naturally differ between individual fragrances due to the different fragrance notes within each oil, as well as factors such as the diffuser being used and the surrounding environment.

We’re sorry to hear that this purchase hasn’t performed as you expected..

Best wishes

Scents@No3

Resposta da Scents @ No3

4 de ago. de 2026

Thank you so much for your wonderful review! ❤️ We're absolutely delighted that you chose Scents@No3 for your first order and even more pleased to hear we've made such a great first impression.

It means so much to hear that you found our wax melts to be long-lasting with a smooth, authentic fragrance, your comments are incredibly appreciated.

Thank you as well for your kind words about our customer service. We can't wait to welcome you back for your next order, and we're so grateful for your 100% recommendation! 🥰

Best wishes
Scents@No3

Resposta da Scents @ No3

4 de ago. de 2026

Thank you so much! 🥰 We’re so pleased you love our melts. There’s absolutely nothing wrong with sticking to your favourites once you’ve found the scents you love! 💕 Thank you for your continued support, it really does mean a lot to us. xx

Best wishes
Scents@No3

Resposta da Scents @ No3

4 de ago. de 2026

Wow, what an absolutely amazing review! 🥰 Thank you so much for your continued support and for choosing to order from us time and time again. It genuinely means so much to our small family business.
We’re so pleased you love the long-lasting scents, the huge choice of fragrances and our simple white wax melts – and we’re especially happy to hear that you’ve never been disappointed with an order!

Reviews like this really do mean the world to us. Thank you for recommending us so highly and for all those extra stars! ⭐️💗

Best wishes
Scents@No3

Resposta da Scents @ No3

7 de jul. de 2026

Thank you so much for your lovely review! 😊

We're delighted to hear that you're enjoying our wax melts and found them to be great value for money. It's also fantastic to know your order arrived quickly, as we know how exciting it is to receive new fragrances!

Thank you for taking the time to share your experience and for supporting our small family business. We hope to welcome you back again soon for more beautifully scented treats!

Best wishes
Scents@No3

Resposta da Scents @ No3

7 de jul. de 2026

Thank you so much for your wonderful review! 😊 We're delighted to hear that you're enjoying the fragrance of our wax melts and that you were pleased with the service you received.

It's fantastic to know we've achieved both for you.

Thank you again for taking the time to leave us your feedback. We really appreciate your support and look forward to sending you many more beautifully scented orders in the future!

Best wishes
Scents@No3

Resposta da Scents @ No3

16 de jun. de 2026

Thank you so much for your wonderful review!

We're delighted to hear that you've been consistently happy with your orders. It means a great deal to us that you appreciate the quality of our products, the presentation, and the care we put into packaging each parcel.

Knowing that our fragrances fill your home and continue to meet your expectations with every order is exactly what we strive for. Thank you for your continued support, recommendation, and kind words.

Best Wishes
Scents@No3

Resposta da Scents @ No3

5 de mai. de 2026

Thank you so much for your lovely review! We’re really sorry to hear you’ve been unwell, but so glad you’re back on your feet and enjoying your home smelling lush again. It means a lot to have you back, and we truly appreciate your support—wishing you continued good health!

Best Wishes

Kelly & the Scents@No3 team.

Resposta da Scents @ No3

5 de mai. de 2026

Thank you so much for such a wonderful review! We’re absolutely delighted to hear you think our wax melts are the best you’ve tried—it truly means the world to us as a family business. We’re also really glad you’ve had a great experience with our service and delivery. Your support means everything, so thank you again!

Best Wishes

Kelly & the Scents@No3 team.

Resposta da Scents @ No3

5 de mai. de 2026

Thank you so much for your loyalty and continued support! It really means a lot to us that you wouldn’t choose anyone else. We truly appreciate every order and look forward to keeping you stocked with scents you love!

Best Wishes

Kelly & the Scents@No3 team.

Resposta da Scents @ No3

5 de mai. de 2026

Thank you so much for your kind words! We’re thrilled to hear you love the wax melts and diffuser oils—it means a lot that you keep coming back to us. Your continued support and recommendations truly make a difference, and we’re so glad to be your go-to for amazing scents!

Best Wishes

Kelly & the Scents@No3 team.

Resposta da Scents @ No3

5 de mai. de 2026

Thank you so much for your lovely feedback! We’re really glad to hear you’re enjoying the long-lasting scent and that the Orange Bergamot reed diffusers have become your go-to. It’s great to know they fill your whole flat so well—that’s exactly what we aim for. We truly appreciate your continued support and look forward to keeping your space smelling amazing!

Best Wishes

Kelly & the Scents@No3 team