My second order for Double Glazing units from Sealed Units Online and it will not be the final one since I have two more to replace next year - very easy-to-use website making selection choices straig... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ordered a unit to replace a conservatory window. Delivered on the timeline as expected, and unit appears to be to spec. Ordering process was a little difficult - I had to do a lot of reading to fig... Ver mais
A empresa respondeu
Easy to order, every option you can think of for custom sized windows. Needed two that had blown , ordered great price , about the same as stock windows to be honest. They came via specialist courier... Ver mais
A empresa respondeu
Very easy to use the website for sizing and specifying the replacement glass panel I needed for a sliding patio door. Prices were very good, with delivery included. The product delivered was correct t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Sealed Unit Ordering Made Easy! Providing Double Glazed Sealed Units to the trade and public. Great prices and excellent service.
Informações de contato
Sealed Units Online Limited, Connexions, 159 Princes St, IP1 1QJ, Ipswich, Reino Unido
- 01234 339800
- sales@sealedunitsonline.co.uk
- sealedunitsonline.co.uk
4,6
Excelente
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent value and delivery.
Excellent value and delivery.
27 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi John,
Thank you for your 5-star review! We're delighted to hear you were happy with the value and delivery. We really appreciate your feedback and hope to help you again in the future!
Best Wishes
Sealed Units Online
My experience with SealedUnitsOnline…
My experience with SealedUnitsOnline has been completely unacceptable. I purchased a unit through Amazon, yet it was not delivered within the timeframe promised when I placed the order. After several days with no update, I checked the order myself and discovered that SealedUnitsOnline had sent a message through Amazon’s chat system 4 days after the day of purchase asking me to confirm the unit size. I received no notification of this message, despite having already selected the required size on the Amazon website. Requiring further confirmation without ensuring that I was alerted exposes a serious failure in the company’s Amazon ordering process. Worse still, when no response was received, SealedUnitsOnline made no meaningful attempt to contact me again and simply allowed the order to remain delayed without my knowledge. The order was then subjected to further production delays. It was placed on 10 September and did not arrive until 27 September—an excessive and wholly avoidable delay. This was appalling service, compounded by dreadful communication and a complete lack of proactive customer care.
27 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Grainne,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were unhappy with your experience.
We have reviewed the circumstances surrounding this order. As the order was placed through Amazon, the request to confirm the unit size was sent via Amazon’s messaging system to ensure the correct specification was being manufactured. We appreciate that you may not have been notified of the message as expected, but we cannot comment on how Amazon’s notification system was presented or delivered to you.
The order could not proceed to manufacture until the required specification had been confirmed, which affected the timescale. Once the necessary information was available, the order was processed and dispatched.
We appreciate that the overall timescale was longer than you had anticipated, and we understand your frustration.
We are continually reviewing our processes and value customer feedback, including where there may be opportunities to make communication around orders clearer.
Best Wishes
Sealed Units Online
Pleased with the replacement unit
Pleased with the replacement unit. I never fitted one before let alone order one.
There are several measurements needed other than the overall size but the website makes clear what is required. A bit of online research helps if you are new to this particular bit of DIY.
The price seemed competitive. The only vaguely negative comment that I would make is the lead in time from ordering to recipt of the panel which in my case was about three weeks. As this was a new type of job for me I do not know if that is the normal time it takes to make one of these panels.
Delivery seemed to be done by a dedicated service.
I have no problem recommending this company.
22 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Richard,
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear that you found the information on our website helpful, especially for your first replacement unit, and that you were happy with the finished product and delivery.
We also appreciate your feedback regarding the lead time. We understand that waiting can feel longer when you’re keen to complete a DIY project, and your comments are genuinely useful to us.
Thank you for recommending us, and we hope the next project goes just as smoothly!
Best wishes,
Sealed Units Online
Great website for DIY customers
I'm a DIY'er, so found the pre-set specifications extremely useful. I made an slight error when sending my order, but this was picked-up by their team and Customer Service contacted me straight away to confirm my requirements. The panel was delivered ahead of time and fits perfectly - they even went to great lengths to insert small sections of Georgian bar above and below the cat flap hole, which really adds to the overall finish. We are delighted with our purchase and will no longer have to leave one of the patio doors open during cold weather for the cats to come and go!
20 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Chris,
Thank you for such a fantastic 5-star review! We're delighted to hear that you found the pre-set specifications helpful and that our team was able to spot the issue with your order and confirm your requirements with you.
It's great to hear the panel arrived ahead of schedule and fits perfectly. We're especially pleased that the Georgian bar detailing around the cat flap helped achieve the finish you were looking for.
We're so glad you're happy with your purchase — and even better that your cats can now come and go without you having to leave the patio door open in the cold! Thank you again for taking the time to share such detailed feedback.
Best Wishes
Sealed Units Online
Excellent service and communication
24 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Peter,
Thank you for your 5-star review! We're delighted to hear you were happy with the service and communication. We really appreciate your feedback and hope to help you again in the future!
Best Wishes
Sealed Units Online
Exactly as ordered no issues.
1 de outubro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Peter,
Thank you for your 5-star review! We're pleased to hear your order arrived exactly as requested and everything went smoothly. We really appreciate your feedback!
Best Wishes
Sealed Units Online
Wery good material just a bit longer…
Wery good material just a bit longer for delivery than expected
21 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Mathilde,
Thank you for your feedback. We’re pleased you were happy with the quality of the product, and we appreciate your patience with the delivery time. We’ll continue working to keep our lead times and delivery expectations as clear as possible.
Best wishes,
Sealed Units Online
Poor communication and delivery
Units arrived early with no advice from supplier or courier.
Discovered by accident propped up against a stone wall with no protection minus the glazing tape I had purchased.
Took 2 emails for tape to be finally delivered 1 week later.
30 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Simon,
We’re sorry to hear about your experience and understand how frustrating this must have been, particularly with the missing glazing tape and lack of delivery notification.
We’re pleased the tape was eventually sent, but we recognise that you should not have had to chase us for it. We’ll be reviewing the communication and delivery process with our team to help prevent this happening again.
Thank you for bringing this to our attention.
Best wishes,
Sealed Units Online
Easy online ordering.
24 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Stuart,
Thank you for your 5-star review! We're pleased to hear you found the online ordering process easy and straightforward. We really appreciate your feedback!
Best Wishes
Sealed Units Online
Good quality product
Good quality product . Easy ordering process. Cheapest what I could find online. Delivered before estimated day . Left item where I instructed them . Another happy customer well done 👍
21 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Aivaras,
Thank you for your fantastic 5-star review! We're delighted to hear you were happy with the quality, price and easy ordering process. It's great to know your order arrived ahead of schedule and was left exactly where requested. We really appreciate your kind words and are so pleased to have another happy customer!
Best Wishes
Sealed Units Online
Great service
Prompt, safe delivery of a fabulous product! Great assistance given while ordering too.
23 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Michael,
Thank you for your fantastic 5-star review! We're delighted to hear you were happy with the product, delivery and the assistance you received when ordering. We really appreciate your kind feedback and hope to help you again in the future!
Best Wishes
Sealed Units Online
Great service and accurate build quality
Used them several times now to order replacement units for steamed up windows in my house, been delighted with the service each and every time. Price is very competitive and the quality of the units built are excellent. Every unit was built precisely to the measurements I supplied, including positioning of the Georgian bars which is essential when trying to match to existing windows. My only suggestion for how the service could be improved, is if they would send a text out the day before the units will be delivered so you can try to ensure you’ll be in to accept delivery. But that aside, cannot fault in any way and highly recommend them.
29 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Tel,
Thank you for such a detailed 5-star review and for choosing us several times for your replacement units. We're delighted to hear you've been happy with the service, pricing and quality, and that each unit has been made accurately to your measurements, including the Georgian bar positioning.
We really appreciate your kind recommendation and your suggestion regarding a delivery notification. Feedback like this is extremely useful and we'll certainly pass it on to the relevant team for consideration.
Thank you again for your continued custom — it's great to know we've been able to provide a service you can rely on!
Best Wishes
Sealed Units Online
Easy to order.Very efficient service
Easy to order.Very efficient service. Sealed unit arrived a week before the due date which was a bonus
12 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Martyn,
Thank you for your 5-star review! We're delighted to hear you found the ordering process easy and the service efficient. It's great to know your sealed unit arrived ahead of schedule too — we're pleased that was a welcome bonus! Thank you for your feedback.
Best Wishes
Sealed Units Online
Excellent pricing and free delivery if…
Excellent pricing and free delivery if you can be patient and flexible on a delivery date.
18 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Michael,
Thank you for your 5-star review! We're delighted to hear you found our pricing competitive and took advantage of the free delivery option. We really appreciate your patience and flexibility with the delivery date, and we're pleased it worked well for you!
Best Wishes
Sealed Units Online
Great value window units
I have previously paid local companies to change misted windows, but knowing how quickly they are replaced, I decided to do it myself.
It was so easy to order the glass and replace it for a quarter of the price
I would definitely use them again.
1 de outubro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi,
Thank you for your fantastic 5-star review! We're delighted to hear you found it so easy to order your replacement glass and that you were able to replace the misted unit yourself at a fraction of the cost. It's great to know you're happy with the result, and we really appreciate your kind feedback. We look forward to helping you again in the future!
Best Wishes
Sealed Units Online
Resposta da SealedUnitsOnline
Hi Robert,
Thank you for your 5-star review! We're delighted to hear you were happy with the quality, quick delivery and great price. We really appreciate your feedback and hope to help you again in the future!
Best Wishes
Sealed Units Online
Highly recommend
Highly recommend! DG windows arrived on time and to the exact measurements. Customer service kept me in the loop with the progress of the order. I have ordered to more windows. A*
16 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Philip,
Thank you for your fantastic 5-star review and recommendation! We're delighted to hear your double glazed windows arrived on time and to the exact measurements, and that you were kept updated throughout the process.
It's fantastic to hear you've already ordered two more windows from us. Thank you for your continued trust and support — we really appreciate it!
Best Wishes
Sealed Units Online
Resposta da SealedUnitsOnline
Hi Richard,
Thank you for your 5-star review! We're pleased to hear you're happy with the glass and that it fitted easily. We really appreciate your feedback and hope to help you again in the future!
Best Wishes
Sealed Units Online
Excellent quality and great price
Excellent quality and great price. Free delivery meant a little wait (about two weeks in my case) but very good 🚚
I’ve another unit to do so will be ordering again soon.
17 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi Steven,
Thank you for the great review! We’re delighted you were happy with your order and that the delivery option worked well for you. We really appreciate you choosing us again for your next unit and look forward to helping you with it.
Best wishes,
Sealed Units Online
Very convenient way to get replacement double glazing units
Very competitive prices, easy ordering process and units cut accurately to the dimensions I provided. My only criticism is that delivery took a couple of weeks longer than anticipated - I did go for the lowest cost delivery option and am in Cumbria. Fortunately my replacement units were not urgently needed. I would certainly use again, perhaps with an expedited delivery option.
7 de setembro de 2026
Avaliação não solicitada
Resposta da SealedUnitsOnline
Hi George,
Thank you for your detailed review and for sharing your experience. We’re pleased you were happy with the ordering process and the accuracy of your units. We also appreciate your patience with the longer delivery time and your understanding of the delivery option selected.
It’s great to hear you’d use us again, and we hope we can provide an even smoother experience next time.
Best wishes,
Sealed Units Online
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.