Failed to refund despite three requests and promises and now way over 14 day period for dealing with this. Shame as good product and only sizing was issue
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Veja o que dizem as avaliações
I love the swimwear and kaftan sets but do find buying them both matching rather expensive. Seaspray sent me a discount loyalty code which made such a difference and treated myself. They look great an... Ver mais
Ordered during November discount event. Despite this being a busy period, my order was dispatched quickly and arrived a few days later. Swimwear details and pictures online matched with my order when... Ver mais
A empresa respondeu
I am very disappointed with Seaspray. At the end of April I ordered the Kerala swimsuit and matching pareo for an upcoming cruise. I wore the suit twice for swimming. Since returning home the next... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Seaspray, we have created stunning swimwear for over twenty-five years with a single objective – to celebrate our amazing and unique bodies just the way they are. We understand the daunting feeling of lounging by a pool in just a covering of stretchy fabric and have designed our body enhancing swimwear to give you the confidence and reassurance that you do look as fabulous as you truly are, be it through our draping, support or control. We create our all our clothing with a touch of tailoring magic to drape, conceal and enhance in all the right places and our attention to detail is unparalleled because we truly understand the importance of the perfect fit and feel. We understand that all bodies are different and Seaspray suits are available in both standard length and long length to flatter the longer torso and work wonders for the curvier figure. Our slimming tummy control mesh panels are a signature feature too providing gentle yet firming support to the areas you might be conscious of, giving you the perfect level of security in your swimwear. We have a passion to find the perfect style to suit your shape and our customer service team is eager to offer advice and make recommendations should you need it. We also offer a free 30 day return policy so you can try suits on in the comfort of your own home. Today, we continue to be small team working closely together to ensure the spirit of Seaspray remains in each garment we produce. Everything we create has been developed with care, longevity and sustainability in mind to bring you innovatively shaped designs and firm favourites with vibrant, fashion led colours and prints and a timeless, classic feel. As we look to the future, we are excited to introduce even more stylish new ranges to you and are working to become carbon neutral and developing our range from sustainable materials. Please be sure to visit us regularly for the latest offerings, special offers and exciting events or sign up today for exclusive offers and updates. Love, Seaspray x
Informações de contato
Seaspray Swimwear, Listers Mill, Heaton Road , BD9 4SH, Bradford, Reino Unido
- 01274360400
- customercare@seaspray.co.uk
- seaspray.co.uk
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Great selection of styles and colours
Great selection of styles and colours. I bought one blue and white patterned suit and liked it so much I bought a second suit a different style in navy. The quality is terrific, and there were no problems ordering or receiving. All ready now for a cruise at the end of the month.
Olympia mock wrap swimsuit
I ordered the Olympia mock wrap swimsuit. It arrived promptly and on time. I chose the longer version. I tried it on and it fits beautifully and the fabric is gorgeous. I can truly say that this is the best swimsuit I have ever had.
Simple returns process
The swimsuit I ordered wasn't as expected and had to be returned but the customer service and updates at each stage of the return were very reassuring
The most horrible experience
The most horrible experience. Very difficult to return items. Horrible customer service, do not listen to what you are saying. Will never use them again. Still trying to get my money back.
Love this swimsuit
Love this swimsuit. Will be buying more. Material is soft and good quality. Long body length is amazing! Have recommended to so many people now. I was lucky as had an offer on when I purchased too.
Beautiful swimming costume,good…
Beautiful swimming costume,good quality,nice shape and tru to size.I will definitely buy again.
Looks nice but not when wet
The swimming costume looks great made with good quality fabric and colour. It fit pleasingly well and seemed to make a real difference to my figure. Perfect for a spa day The size is UK 12 regular an
The negative side is that when it’s wet the extra fabric stitched in gathers around the waist and stomach area hangs with the weight of the water and changes the look completely. My side view looks like I’ve got a big baggy stomach .
I bought the costume because the description said it had the effect of making your stomach look flatter , however this is not true when the costume is wet.
Great matching sets
I love the swimwear and kaftan sets but do find buying them both matching rather expensive. Seaspray sent me a discount loyalty code which made such a difference and treated myself. They look great and I don’t often say that about myself in swimwear, can’t wait to show them on holiday
Lovely swimwear material design and…
Lovely swimwear material design and colours.
Also very good to have the option to have regular and long fitting s
The lining is flesh coloured and is…
The lining is flesh coloured and is difficult to conceal. Nice colours.
Swimsuit arrived with 2 brownish stains…
Swimsuit arrived with 2 brownish stains tried calling but phone cut off every time, sent 2 emails no response so sent swimsuit back wanted a replacement as I got a first time purchase discount and had paid for delivery but no response again wanted my discount and didn’t want to pay postage again as it wasn’t my fault! Customer service is not good
Selection of swimsuits is great
Selection of swimsuits is great. Delighted with the two swimsuits I ordered.
Their website was pleasant and easy to…
Their website was pleasant and easy to browse, ordering was simple and delivery was fast. The item was very good quality and as described. Unfortunately it wasn't for me but the returns process was straightforward and efficient. I wouldn't hesitate to recommend this company.
Fabulous well-fitting swimsuits.
Quick delivery
Lovely Sun Hat
I ordered one of the sun hats and it is a lovely looking hat. The brim is very wide which means it will protect my head and shoulder. Although, the hat is a little bit big but I have kept it.
After care service is appalling
After care service is appalling! I have spent a lot of money on swimwear and I usually love the swimsuits. I decided to order another swimsuit for a friend's birthday as a treat, but on receipt the package had been opened both inside and out then put into a DHL bag! The packaging was appalling, even the comp slip was screwed up! I have asked politely and sent an email with photographic evidence and asked for a replacement to be sent. Initially I was told this won't happen again sorry - um hello, I am not happy now who knows if I will order again! I then had to email again asking for a replacement to be sent out to be told I have to return it by accessing the portal and going to a returns point! I am an honest human being, want this as a gift and to pay £94 for a swimsuit that looks like it has been worn, returned and then sent out to me. Disgusting presentation, unacceptable and unprofessional. I just want the replacement sent out to me and I will return this one to you on receipt - you have my name, my number and my address and of course I will return this one - but I want the replacement, it's really simple!
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