Failed to refund despite three requests and promises and now way over 14 day period for dealing with this. Shame as good product and only sizing was issue
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Veja o que dizem as avaliações
I love the swimwear and kaftan sets but do find buying them both matching rather expensive. Seaspray sent me a discount loyalty code which made such a difference and treated myself. They look great an... Ver mais
Ordered during November discount event. Despite this being a busy period, my order was dispatched quickly and arrived a few days later. Swimwear details and pictures online matched with my order when... Ver mais
A empresa respondeu
I am very disappointed with Seaspray. At the end of April I ordered the Kerala swimsuit and matching pareo for an upcoming cruise. I wore the suit twice for swimming. Since returning home the next... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Seaspray, we have created stunning swimwear for over twenty-five years with a single objective – to celebrate our amazing and unique bodies just the way they are. We understand the daunting feeling of lounging by a pool in just a covering of stretchy fabric and have designed our body enhancing swimwear to give you the confidence and reassurance that you do look as fabulous as you truly are, be it through our draping, support or control. We create our all our clothing with a touch of tailoring magic to drape, conceal and enhance in all the right places and our attention to detail is unparalleled because we truly understand the importance of the perfect fit and feel. We understand that all bodies are different and Seaspray suits are available in both standard length and long length to flatter the longer torso and work wonders for the curvier figure. Our slimming tummy control mesh panels are a signature feature too providing gentle yet firming support to the areas you might be conscious of, giving you the perfect level of security in your swimwear. We have a passion to find the perfect style to suit your shape and our customer service team is eager to offer advice and make recommendations should you need it. We also offer a free 30 day return policy so you can try suits on in the comfort of your own home. Today, we continue to be small team working closely together to ensure the spirit of Seaspray remains in each garment we produce. Everything we create has been developed with care, longevity and sustainability in mind to bring you innovatively shaped designs and firm favourites with vibrant, fashion led colours and prints and a timeless, classic feel. As we look to the future, we are excited to introduce even more stylish new ranges to you and are working to become carbon neutral and developing our range from sustainable materials. Please be sure to visit us regularly for the latest offerings, special offers and exciting events or sign up today for exclusive offers and updates. Love, Seaspray x
Informações de contato
Seaspray Swimwear, Listers Mill, Heaton Road , BD9 4SH, Bradford, Reino Unido
- 01274360400
- customercare@seaspray.co.uk
- seaspray.co.uk
3,9
Muito Bom
206 avaliações
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Lovely swimsuits and fast delivery
Lovely swimsuits and fast delivery, helpful when contacting, would definitely recommend
19 de março de 2025
Avaliação não solicitada
Resposta da Seaspray Swimwear
Thank you for your kind words! We're so happy you loved the swimsuits and our fast delivery. It’s wonderful to hear that you found our team helpful too! We truly appreciate your recommendation and look forward to assisting you again in the future. 😊✨
I am so impressed by the customer…
I am so impressed by the customer service at Seaspray Swimwear!! Monadi Ahmad totally saved the day today when the swimsuit I ordered was out of stock (right before my holiday)! They helped me to find suitable alternatives and streamlined the ordering process so I didn't have to cancel the order and re-order, which made it so simple. I will definitely be shopping with them again.😊
19 de março de 2025
Avaliação não solicitada
Resposta da Seaspray Swimwear
Thank you so much for your lovely feedback! We're thrilled to hear that you had a great experience with our customer service team, and that Monadi was able to assist you in finding the perfect alternative just in time for your holiday.
Providing a seamless and stress-free shopping experience is so important to us, and we’re delighted that we could help. We truly appreciate your support and can’t wait to welcome you back for your next swimwear purchase!
Wishing you a fantastic holiday! ☀️🏖️
Very disappointed
I ordered from yourselves on Friday 7th March, today is the 18th of March and I have still not received my order
10 de março de 2025
Resposta da Seaspray Swimwear
We’re very sorry for the delay in receiving your order. At Seaspray, we always strive to provide the best service possible, but unfortunately, sometimes courier delays are beyond our control.
We completely understand how frustrating this must be, and we’re happy to look into this for you. Please let us know if you’d like us to follow up with the courier or provide any further assistance.
Thank you for your patience, and our sincerest apologies for any inconvenience caused.
Resposta da Seaspray Swimwear
We’re very sorry for the delay in receiving your order. At Seaspray, we always strive to provide the best service possible, but unfortunately, sometimes courier delays are beyond our control.
We completely understand how frustrating this must be, and we’re happy to look into this for you. Please let us know if you’d like us to follow up with the courier or provide any further assistance.
Thank you for your patience, and our sincerest apologies for any inconvenience caused.
Resposta da Seaspray Swimwear
We’re so happy to hear that you both loved the swimwear! 💙✨ Glamorous and confidence-boosting is exactly what we aim for. Thank you for your kind words—we truly appreciate your support!
Wishing you many stylish swim moments ahead! 🌊☀️
Great for and well made
28 de fevereiro de 2025
Resposta da Seaspray Swimwear
Thank you so much for your feedback! We’re delighted to hear that you’re happy with the fit and quality of the swimwear. We take great pride in creating well-made pieces for our customers, and it’s wonderful to hear you love yours!
We hope you enjoy wearing it, and if you ever need assistance in the future, we’re always here to help.
Poor service
Poor service. Bought a swimsuit in recent sale.
Chased purchase when not delivered. Told no longer available (although it let me purchase?,)
Looked on website, costume was available but back at full price.
I complained and called them out for lying. Told to choose any other swimsuit. Came back from a mini break, chose a new swimsuit to be told too late as refund processed.
Emailed back to say no time to choose new costume before refund. No reply
Not an honourable company.
10 de fevereiro de 2025
Avaliação não solicitada
Resposta da Seaspray Swimwear
We sincerely apologize for the frustration you’ve experienced with your recent order. We always strive to provide the best service, and we’re truly sorry that we fell short this time.
It’s disappointing to hear that the swimsuit you purchased was no longer available, and we understand how frustrating this situation must have been for you. We do apologize for the delay in our response and for not meeting your expectations.
We would appreciate the opportunity to make things right. If you’re still interested, please let us know, and we’ll do our best to assist you in finding a solution. Your feedback is invaluable to us, and we’re committed to improving our services moving forward.
Once again, we apologize for the inconvenience, and thank you for sharing your experience with us.
Best regards,
The Seaspray Swimwear Team
My order was cancelled without any…
My order was cancelled without any communication why. I then e mailed them to be told the item was out of stock. I pointed out it was showing as available to order, and still is two weeks later! A shambles.
23 de janeiro de 2025
Avaliação não solicitada
Resposta da Seaspray Swimwear
We sincerely apologize for the cancellation of your order without prior communication. This is not the experience we want to provide, and we understand your frustration.
It appears that there was an issue with the stock availability, which unfortunately led to the order being cancelled. We understand how confusing it must have been, especially since the item is still showing as available on our website. We are working to address this issue so it doesn't happen again in the future.
We truly appreciate your feedback and would love the opportunity to make things right for you. If you're still interested, please let us know, and we will do our best to resolve the situation.
Once again, we apologize for the inconvenience caused.
Best regards,
The Seaspray Swimwear Team
Responsive customer service
Didn't arrive initially but they did respond and ensure it reached me. Unfortunately it was too big. Seemed to be good quality, so that was a shame. They don't do replacement you have to return and re-order. The refund came through quickly.
27 de janeiro de 2025
Resposta da Seaspray Swimwear
Thank you for sharing your experience with us. We’re glad to hear that we were able to resolve the delivery issue and that you found the quality of the swimsuit to be good. However, we’re truly sorry to hear that the sizing didn’t work out for you.
We understand that having to return and re-order can be an inconvenience, and we’ll take your feedback into account as we continually look for ways to improve our service. We’re happy to hear that the refund was processed quickly, but we always aim to make things as seamless as possible for our customers.
If you need any further assistance or help finding a better fit, don’t hesitate to reach out—we’re here to help.
Thank you for your understanding, and we hope to serve you again in the future.
Best regards,
The Seaspray Swimwear Team
Makes the most of my figure.
27 de janeiro de 2025
Resposta da Seaspray Swimwear
We’re so thrilled to hear that the swimsuit makes the most of your figure! It’s always our goal to create pieces that help you feel confident and beautiful.
Thank you for your kind words, and we’re glad you’re happy with your purchase. If you ever need any assistance or are looking for more swimwear options, we’re here to help!
Best regards,
The Seaspray Swimwear Team
Refunds non-existent
Returned swimsuit on 14:01:25 within return window & it was delivered to Seaspray on 16:01:25 (tracked). Still no refund 03:02:25. No answer to email sent 28:01:25. Very poor & won’t use again.
Update: Contacted by email 4th & 5th Feb. Apology made & refund issued.
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Seaspray Swimwear
We truly apologize for the delay in processing your refund and for the lack of communication regarding your return. We completely understand your frustration, especially after returning the item within the return window.
We sincerely appreciate your patience, and we're glad we were able to resolve the issue by issuing the refund. Your feedback is valuable to us, and we will work harder to ensure that our returns and communications process runs more smoothly in the future.
Thank you for giving us the opportunity to make things right. We hope to serve you better next time.
Best regards,
The Seaspray Swimwear Team
Resposta da Seaspray Swimwear
We sincerely apologize for the mix-up with your order. It seems there was an error in processing, and we understand how disappointing it must be to receive a regular-length swimsuit instead of the long length you ordered.
Please feel free to initiate a return using our return portal, and we’ll be happy to send you the correct size as quickly as possible. If there’s anything else we can assist with, don’t hesitate to reach out.
We truly appreciate your understanding, and we apologize for the inconvenience caused.
Best regards,
The Seaspray Swimwear Team
Returns process unreliable
Previously gave excellent review for a swimsuit quality can’t say the same regarding the returns process for a kaftan. I returned a kaftan the day after it was delivered to me . Two weeks later I am still waiting a refund and I am still not at all confident I am ever going to receive a refund. Shocking! Not happy at all.
17 de janeiro de 2025
Avaliação não solicitada
Resposta da Seaspray Swimwear
We’re truly sorry to hear about the delay and inconvenience you’ve experienced with the returns process for your kaftan. We completely understand your frustration, especially since you returned the item promptly.
Please rest assured, we are looking into this issue and will prioritize processing your refund as quickly as possible. We sincerely apologize for the lack of communication and the delay in resolving this matter.
Your feedback is incredibly important to us, and we will work to improve our returns process moving forward. If you have any further concerns, please feel free to reach out, and we will do our best to assist you.
Once again, we apologize for the inconvenience caused and thank you for your patience.
Best regards,
The Seaspray Swimwear Team
Shocking customer service
I ordered several swimsuits in the sale. A couple of weeks later part of my order was cancelled. Then after another week the remainder of my order was cancelled ! I was told the items were out of stock but some of them are currently showing as available on the website. Three weeks of my time was wasted leaving it now too late to obtain a swimsuit for my holiday. Customer service was shocking and very unhelpful. If I could leave a zero rating I would.
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Seaspray Swimwear
We sincerely apologize for the inconvenience and frustration caused by the cancellations of your order. We completely understand how disappointing it must be, especially when the items you ordered were later shown as available on the website.
We truly regret that you had to experience this and that your holiday plans were affected. Our goal is always to provide excellent service, and we’re sorry we fell short in this instance.
We’ll be investigating the issue to ensure this doesn’t happen again in the future. If there’s anything we can do to help resolve the situation or assist you in finding a swimsuit for your holiday, please don’t hesitate to reach out.
We understand your frustration, and we apologize for the poor experience you had with our customer service.
Best regards,
The Seaspray Swimwear Team
A really efficient and enthusiastic company!
What an efficient and friendly company.
Their costumes are beautiful, the service is outstanding, highly recommended!
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Seaspray Swimwear
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our swimsuits and the service you received. Your recommendation means a lot to us!
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Seaspray Swimwear Team
Good fit. Good quality.
Ordered three swimsuits,never expecting them all to fit. So pleased all fit and lively quality.
30 de dezembro de 2024
Resposta da Seaspray Swimwear
Thank you so much for your kind words! We're thrilled to hear that all three swimsuits fit perfectly and that you're happy with the quality. Ensuring a great fit and top-notch quality is what we strive for, and your feedback means a lot to us.
If you ever need assistance or have any questions, feel free to reach out. We look forward to serving you again in the future!
Very happy with quality and the longer…
Very happy with quality and the longer body suits are more comfortable
30 de dezembro de 2024
Resposta da Seaspray Swimwear
Thank you for your lovely feedback! We're so glad you're happy with the quality and that the longer body swimsuits are comfortable for you.
We look forward to serving you again soon!
The most flattering and beautifully…
The most flattering and beautifully tailored swimsuits!!
5 de janeiro de 2025
Avaliação não solicitada
Resposta da Seaspray Swimwear
Thank you for such a wonderful review! We’re thrilled you find our swimsuits flattering and beautifully tailored—it means so much to us.
We can’t wait to help you find more styles you love!
Still no response from Seaspray!!!!
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Seaspray Swimwear
I’m sorry to hear you haven’t received a response from Seaspray yet. We truly value your patience and understanding.
Please rest assured that I will follow up on this matter immediately to ensure you receive the support you need. If there’s anything specific I can assist you with in the meantime, please don’t hesitate to let me know.
Thank you for bringing this to our attention.
Ordered during November discount event
Ordered during November discount event. Despite this being a busy period, my order was dispatched quickly and arrived a few days later. Swimwear details and pictures online matched with my order when it arrived. All items fitted and liked by myself.
2 de dezembro de 2024
Resposta da Seaspray Swimwear
Thank you for sharing your experience! We're thrilled to hear your order arrived quickly and that the swimwear met your expectations in both fit and quality.
We’re so glad you’re happy with your purchase and look forward to serving you again in the future!
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