Went to the Everton Liverpool match yesterday courtesy of Seat Unique at the New Hill Dickinson Stadium. Totally underwhelming. We purchased hospitality tickets costing 3x £700 and ended up on Village... Ver mais
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Veja o que dizem as avaliações
Booking was easy, a personalised response came quiickly ensuring I was happy. I wrote back as I am disabled and require facilities to be available. Swift reply confirming all ok and thanking me for... Ver mais
We purchased tickets for Liverpool v Fulham in the Anfield Beat lounge. It was for 8 of us all family. It was great from start to finish, you can go in the lounge 3hrs before kick off and 1hr afte... Ver mais
Booking was very easy, much better than Saints own ticket app, season ticket holders that can’t purchase Wembley tickets in allocated window. Hopefully we shall have ticket information soon. Andy
Detalhes da empresa
Sobre Seat Unique
Escrito pela empresa
SPORT
MUSIC
CULTURE
About Us
Seat Unique is the leading provider of premium tickets and experiences helping fans get exclusive access to popular live events.
Our Mission
It’s our mission to make VIP experiences accessible to every fan. Whether you are treating yourself or celebrating a special occasion, there are options to suit all tastes and budgets.
A wide range of sports hospitality packages and VIP concert tickets are bookable through our safe and secure online platform 24 hours a day, 7 days a week.
We value honesty and transparency. That’s why we work with clubs and venues directly to provide our customers with tickets and packages that are 100% official and guarantee entry to an event.
We pride ourselves on delivering excellent customer service. Our friendly team is always on hand to deliver the best support and advice possible, whatever your query may be.
Informações de contato
8 Greencoat Place, SW1P 1PL, London, Reino Unido
- +44 (0)208 706 0164
- enquiries@seatunique.com
- seatunique.com
Premium Seats. Premium Moments.
4,4
Excelente
5 mil avaliações
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 2 semanas
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bad service ever
I am replying here by updating my original review, as I do not have the option to respond directly below your reply.
Thank you for your response.
However, this does not change the fact that:
• I received conflicting information regarding transferability
• Tickets were delivered only a few hours before the match, making any resale impossible
• Customer support was not available when needed (phone unavailable on Saturday)
Regarding the price, I understand that the original face value may have been displayed on the platform, however this was not clearly evident during my purchase process, or at least not in a way that made the difference fully obvious at the time.
While this may be a fan-to-fan exchange, the overall experience and customer support are still your responsibility.
Paying over £230 per ticket for a ticket originally priced around £75, combined with late delivery and lack of clear support, resulted in a very poor experience.
—————————————————————-
Bad service ever!
I purchased two tickets for Wales vs Italy – Six Nations 2026 at Principality Stadium through Seat Unique.
The official price of these tickets was around £75 each, but through Seat Unique I paid approximately £230 per ticket, which means over £460 in total. That is already a very large markup compared to the official ticket price.
The real issue, however, was the lack of transparency and support.
Weeks before the match I contacted customer support because I realised I might not be able to attend the game. At first I was told that the tickets were not transferable. Later I was told that they could potentially be transferred, which created a lot of confusion.
I tried to solve the situation by contacting support again and even calling the phone number provided, but the phone service was not available on Saturdays, which is extremely inconvenient when the event takes place during the weekend.
The tickets were then sent only a few hours before the match, leaving almost no time to arrange any transfer or resale.
Because of this extremely late delivery, it became practically impossible to organise an alternative solution, even though I had tried to address the issue well in advance.
Overall this was a very frustrating experience:
• Tickets sold at a price far higher than the official value
• Conflicting information about transferability
• Very late ticket delivery
• Limited customer support availability
For an international event like the Six Nations, customers expect a much higher level of clarity and support.
I hope Seat Unique reviews this situation and improves the way ticket delivery and customer assistance are handled.
14 de março de 2026
Avaliação não solicitada
Resposta de Seat Unique
Hi Luca,
Thank you for your review, and we are sorry to hear about your disappointment.
I wish to provide more context for customers who may be reading this review.
Luca secured 2 tickets via the Supporter exchange, powered by Seat Unique
The supporter exchange platform operates as a fan-to-fan ticket exchange service, designed to help supporters who can no longer attend an event resell their tickets directly to other fans.
All tickets listed on the site are uploaded by individual sellers (not the event organisers or WRU). These sellers originally purchased WRU tickets but are unable to attend and wish to pass them on to fellow supporters.
To ensure fairness and compliance with resale guidelines, the original face value of each ticket (the price set by WRU at initial sale) must be clearly displayed before any purchase is completed, which is the case with the platform.
Luca contacted us, saying he could no longer attend the event, and asked how he could resell the tickets. As the tickets he has secured are resale tickets, they are non-refundable/non-transferable, which was explained to him at the time he established contact with our team.
The tickets are sent out by the original seller, and if not sent by them in time, the supporter exchange team extracts them manually and inputs them into your PSE app prior to the event.
Luca was also provided with the direct contact for the supporter exchange team who can check the status of his order should he have any quetsions before the event.
We thank you for your feedback, and hopefully, we have clarified the situation for you.
Kind regards,
The Customer Experience Team at Seat Unique
Excellent product
Lots of communication and explanation pre visit, staff and venue and whole experience exceeded expectations. Will book again
7 de março de 2026
Excellent!
Quick and easy to book. Great customer service. Would definitely use again! Thank you specifically to Giorgia Del Fosco.
12 de março de 2026
Avaliação não solicitada
Had such an amazing experience with…
Had such an amazing experience with Seat unique and OVO lounge. I am a disabled woman and I went alone. The staff were so kind and accommodating. Would highly recommend and would go again!
5 de março de 2026
It was very easy to use the Website and…
It was very easy to use the Website and order tickets.
4 de março de 2026
Resposta de Seat Unique
Hi Andrew,
Thank you so much for taking the time to leave us a 5-star review! It helps our community and is appreciated.
We’re absolutely thrilled to hear that you had such a fantastic experience with us.
We hope to see you again soon.
If there’s anything more we can do for you, please don’t hesitate to let us know!
Many thanks,
The Customer Experience Team at Seat Unique
I recently needed to change my match…
I recently needed to change my match tickets, that were a Christmas gift, due to an unexpected family medical emergency. The team were incredibly understanding, and compassionate throughout the experience. Even though the tickets were non‑refundable, they kindly arranged to transfer them to another fixture, which made a huge difference during this stressful time. All in all an exceptional, customer service. I’m very grateful to everyone involved, and would highly recommend them.
10 de março de 2026
Avaliação não solicitada
Resposta de Seat Unique
Hi Tim,
Thank you so much for taking the time to leave us a 5-star review! It helps our community and is appreciated.
We’re so happy our team were able to help you & your family on this occasion!
We hope to see you again soon.
If there’s anything more we can do for you, please don’t hesitate to let us / Giorgia know!
Many thanks,
The Customer Experience Team at Seat Unique
Resposta de Seat Unique
Hi William,
Thank you so much for taking the time to leave us a 5-star review!
We’re absolutely thrilled to hear that you had such a fantastic experience with us.
It helps our community and is appreciated.
We hope to see you again soon.
If there’s anything more we can do for you, please don’t hesitate to let us / Karen know!
Many thanks,
The Customer Experience Team at Seat Unique
Supporto
Ho chiesto supporto per regalare all'esperienza ancora da vivere ricordi a mio figlio, avrei voluto aggiungere cose ma il pacchetto non lo consentiva... però per non lasciarmi nè lasciare scontento mio figlio mi è stat suggerito di regalare un voucher come ricordo. Ringrazio la persona dello staff per suggerimento e cortesia. Le auguro il meglio dalla vita.
10 de março de 2026
Avaliação não solicitada
Resposta de Seat Unique
Ciao Vincenzo,
Grazie di cuore!
Thank you so much for taking the time to leave us a 5-star review! Giorgia is pleased to know you are happy with her service :)
We’re absolutely thrilled to hear that you had such a fantastic experience with us.
It helps our community and is appreciated.
We hope to see you again soon.
If there’s anything more we can do for you, please don’t hesitate to let us / Giorgia know!
Many thanks,
The Customer Experience Team at Seat Unique
I like to book with seat unique
I like to book with seat unique, especially for something special
6 de março de 2026
Resposta de Seat Unique
Hi Christine,
Thank you so much for taking the time to leave us a 5-star review!
We’re absolutely thrilled to hear that you had such a fantastic experience with us.
It helps our community and is appreciated.
We hope to see you again soon.
If there’s anything more we can do for you, please don’t hesitate to let us know!
Many thanks,
The Customer Experience Team at Seat Unique
Seat Unique Suite at Co-op Live Academy Manchester
Was in the Seat Unique Suite in Manchester last night to see Machine Gun Kelly. Karen was so lovely to chat to and provided amazing service going above and beyond to provide drinks for me and my friends. She was so lovely and made our experience so much better. All the staff were lovely but really wanted to give her a shout out.
7 de março de 2026
Avaliação não solicitada
Resposta de Seat Unique
Hi Neal,
Thank you so much for taking the time to leave us a 5-star review!
We’re absolutely thrilled to hear that you had such a fantastic experience with us.
It helps our community and is appreciated.
We hope to see you again soon.
If there’s anything more we can do for you, please don’t hesitate to let us / Karen know!
Many thanks,
The Customer Experience Team at Seat Unique
Easy and efficient
8 de março de 2026
Resposta de Seat Unique
Hi Marcus,
Thank you so much for taking the time to leave us a 5-star review!
We’re absolutely thrilled to hear that you had such a fantastic experience with us.
It helps our community and is appreciated.
We hope to see you again soon.
If there’s anything more we can do for you, please don’t hesitate to let us know!
Many thanks,
The Customer Experience Team at Seat Unique
Resposta de Seat Unique
Hi,
Thank you so much for taking the time to leave us a 5-star review!
We’re absolutely thrilled to hear that you had such a fantastic experience with us.
It helps our community and is appreciated.
We hope to see you again soon.
If there’s anything more we can do for you, please don’t hesitate to let us know!
Many thanks,
The Customer Experience Team at Seat Unique
Resposta de Seat Unique
Hi,
Thank you so much for taking the time to leave us a 5-star review!
We’re absolutely thrilled to hear that you had such a fantastic experience with us.
It helps our community and is appreciated.
We hope to see you again soon.
If there’s anything more we can do for you, please don’t hesitate to let us know!
Many thanks,
The Customer Experience Team at Seat Unique
Resposta de Seat Unique
Hi,
Thank you so much for taking the time to leave us a 5-star review!
We’re absolutely thrilled to hear that you had such a fantastic experience with us.
It helps our community and is appreciated.
We hope to see you again soon.
If there’s anything more we can do for you, please don’t hesitate to let us know!
Many thanks,
The Customer Experience Team at Seat Unique
Resposta de Seat Unique
Hi Robert,
Thank you so much for taking the time to leave us a 5-star review!
We’re absolutely thrilled to hear that you had such a fantastic experience with us.
It helps our community and is appreciated.
We hope to see you again soon.
If there’s anything more we can do for you, please don’t hesitate to let us know!
Many thanks,
The Customer Experience Team at Seat Unique
Charlie was very helpful and efficent
6 de março de 2026
Resposta de Seat Unique
Hi Susie,
Thank you so much for taking the time to leave us a 5-star review!
We’re absolutely thrilled to hear that you had such a fantastic experience with us.
It helps our community and is appreciated.
We hope to see you again soon.
If there’s anything more we can do for you, please don’t hesitate to let us know!
Many thanks,
The Customer Experience Team at Seat Unique
Resposta de Seat Unique
Hi Alan,
Thank you so much for taking the time to leave us a 5-star review!
We’re absolutely thrilled to hear that you had such a fantastic experience with us.
It helps our community and is appreciated.
We hope to see you again soon.
If there’s anything more we can do for you, please don’t hesitate to let us know!
Many thanks,
The Customer Experience Team at Seat Unique
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