Secret Label Avaliações 

Order arrived quickly. Very pleased

Excellent price, service and quality item. Will buy again from this source.

I've ordered 3 sweaters of the same M size and style, but in different colours - they all turned out to be completely different sizes. One is like XS, another one like L and third one is like XL.
In addition, one of the sweaters is different from other two.
The labels are sewn on carelessly, and they are diffrent.

I paid 25 euro VAT due to import from UK to EU, and I will loose money for delivery and return but even this won't stop me to return them back.
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UPDATE: To be certain, I contacted the official brand representative and provided photos of the labels and packaging. I received written confirmation that the items sold by this store are not original. The EAN code on the packaging does not correspond to any genuine product in the brand’s official system.

In addition to paying for the goods, I also incurred customs clearance fees, which I would never have paid had I known the products were counterfeit.

Selling non-original items while presenting them as genuine is unacceptable. I am currently requesting a full refund and reimbursement of additional costs.

FINAL UPDATE:
The store refunded only the product price, but did not reimburse the VAT (25 EUR) that I paid on import from the UK to the EU, despite explicitly promising to do so. After issuing the partial refund, the seller stopped responding to my emails completely, and the VAT reimbursement remains unresolved.
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I strongly advise other customers to be very cautious before purchasing from this store.

Ive had real problems trying to return two items to this company. On their web site to returnan item it, takes you to a Royal Mail page where you enter your details etc , then you are supposed to hit a red box which says create return label - but it does nothing. I have already sent them four emails with screenshots showing what is not functioning. They sent me another link and said if it doesn't work, then resend it directly to us and pay for postage - but of course, there is no address, and they didn't give me one. I have now become so frustrated with them and these emails bouncing back and forth - they are a complete waste of time, and unfortunately, I now understand them as con artists. If I am given a satisfactory response and the correct support I have requested in order to return the items, I will update.

I ordered a top that was supposed to be organic sea salt and the top came had stains all over it and was clearly counterfeit as the label on the neckline had been sewn in and the bottom label was cut out completely, I contacted them and said I wanted a refund but didn't not want to be charged for the return sum for postage due to these factors which they said I wouldn't be but then they have still charged me anyway. So awful company would never buy off them again.

Easy to order, pay, and track order.

Great skirt at a very reasonable price. Good fit and looked well on

I ordered a Weird Fish women’s fair isle jumper. When it arrived one of the sleeves had a hole in it. I rang and emailed Secret Label with a photo and they offered me 25% off to keep the item or a full refund if I returned it. I fail to understand why anyone would want to pay for a jumper with a hole in it so I opted for a refund. They have today emailed me advising they have refunded me £18.51 when I actually paid £26.45! Even if they deducted £3.95 for postage (which is unfair given that the item is damaged)it still falls short! I have emailed the company today and await their response. Not good customer service to say the least! Yet another company trying to rip off the public!

I love the concept of this business. The website works well and the service is good. You can even speak to a human if you need extra help.

Great and reliable service. Great value clothes at good price. The clothes look exactly as shown. I am very happy customer and will be coming back when needed. Thank you.

Lovely cuddly gilet. Really pleased with it. I have never worn one before thinking they can’t be warm with no sleeves. I was wrong this one is lovely and really warm. I have ordered another one in a different colour. This is a great company.

Secret Label is an excellent place to buy men and womens clothes. They have wonderful quality clothes at great prices, a swift and helpful delivery service and are always helpful if you have a problem

I bought a purple and black striped jumper. Description says it’s a ‘supersoft fine knit’ and ‘70% Viscose 30% Polyamide’. The label disagrees, saying ‘100% cotton’, which it is. I’m keeping it because I will lose money on a return but am far from happy. There is also the small matter of the Trade Descriptions Act and a misleading description
And then to add insult to injury, on the item I returned not only did they deduct postage, which I expected, but an additional £2.91 in taxes! What taxes? Payment for an item bought in the UK from a company based in the UK and delivered to an address in the UK is inclusive of VAT, by law. They reduced a refund of £17.45 to £9.51 by, effectively, stealing from me

Returned jumper but it was so hard to return and £3.99 to return it is ridiculous. I won't use them again

Easy to order. Jumper arrived promptly. For price quality OK apart from polo neck small even though I ordered a larger size. No returns label.

Unpredictable sizings!! Bought 2 jumpers, sizes 12-14 and 16-18, (I'm a 14-16) paid for delivery, both came, smaller one massive so sent both back, paid for returns. Ordered 8-10 on expensive next day delivery, when it arrived, although it says size 8-10 its exactly the same as the massive 12-14. So now I'll have to return this one, more expense, inconvenience and disappointment! Tried to leave a review on their website, but pop ups won't allow. Update...returned jumper, but though promised refund on returns payment, only got refund on jumper. Tried to phone and email, but no reply. Won't shop here again!

Quick delivery, free postage and quality garment

Quick delivery and when I had to return an item (too big) they made the process very straight forward.