Helemaal geweldig. Geheel op de hoogte gehouden van de reis van mijn pakket (dat volgens mij uit Polen moest komen). Klantenservice is goed bezig. Netjes en betrouwbaar. Producten ook keurig geleverd... Ver mais
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Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have previously left a review on an item that should be delivered 2wks ago that I’ve not received . This waiting to be updated on a date for delivery as the maximum time I was told for internatio... Ver mais
A empresa respondeu
Polo's bij Get The Label NL besteld via bij Secret Sales. Levering door verkoper duurde iets langer dan verwacht. Fijn dat het pakket via PostNL werd verstuurd, want de bezorger is altijd op dezelfd... Ver mais
A empresa respondeu
Paar jaar terug paar schoenen besteld helemaal top! November paar opnieuw besteld, helaas waren de maten veranderd. Tot 2x aan toe een andere maat gekregen. Bedrijf reageerde snel voor een retourlabel... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Secret Sales is een online marktplaats met een passie voor mode en waar voor je geld. Je nummer één bestemming voor online koopjes voor bekend lage prijzen, een digitaal outletdorp waar wij slimme kortingen bieden op de laatste trends in kleding, huishoudartikelen, geavanceerde cosmetica en zo veel meer. Wij brengen de meest geliefde merken naar onze website, zodat iedereen kan genieten van deze luxe labels.
Informações de contato
Reino Unido
- klantenservice@secretsales.com
- secretsales.nl
2,9
Bom
276 avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Prima allemaal
8 de julho de 2025
Avaliação não solicitada
Resposta da Secretsales
Bedankt voor uw positieve feedback! 🌟
Een lichte onvoldoende
Een lichte onvoldoende. Het geleverde product was in goed staat, maar... verder was de ervaring vrij waardeloos. Het verkeerde product werd bezorgd (schoenen, drie maten kleiner dan besteld). Communicatie is moeilijk. Retour zenden kan, maar voor rekening van de klant (internationale post).
1 de maio de 2025
Avaliação não solicitada
Resposta da Secretsales
Hallo, bedankt voor je review en het spijt ons zeer te horen dat je het verkeerde artikel hebt ontvangen.
Wij brengen onze klanten geen kosten in rekening voor het retourneren van defecte of onjuiste artikelen. Je ontvangt een vouchercode om deze kosten te dekken als je ons op de hoogte stelt van het probleem.
Met vriendelijke groet,
Secret Sales
Slow delivery
Ordered sunglasses over 3 weeks ago. Keep receiving emails that the item is on its way. Rubbish, still waiting. It just arrived in my country. They wrote me that the seller shipped it on time. They make it my problem now. First time buy, would not recommend.
16 de julho de 2025
Avaliação não solicitada
Resposta da Secretsales
Hi there, thank you for taking the time to leave a review and we're very sorry to see it was delayed in transit with the courier.
We did not make this your problem, we assured you that this would be raised with the seller so that the courier could investigate. We have since let you know that a refund has been processed, as sadly it has been deemed as lost in transit.
We apologise sincerely for the disappointment caused.
Kind regards,
Secret Sales
Resposta da Secretsales
Het is geweldig om te horen dat je een positieve ervaring hebt gehad bij ons bij Secret Sales en we kunnen je niet genoeg bedanken dat je dit met ons deelt! 🌟
Still waiting for my order to arrive I…
Still waiting for my order to arrive I will be. Taking this company to court.
I have came to the conclusion this company is a Scam
9 de julho de 2025
Avaliação não solicitada
Resposta da Secretsales
Hi there, thank you for taking the time to leave a review and we're sorry to hear your order hadn't arrived at the time.
We can see you contacted us via email and we responded promptly to explain that the seller had shipped internationally and there was a delay in transit, you had access to the tracking information and we can assure you that there is no scam.
We're pleased to confirm the order was delivered after your review was left but apologise again for the delay.
Kind regards,
Secret Sales
Absolute Scammers…
Order number: M004092640-a-A
Absolute Scam, do not order from here. I placed an order for three full sets of men’s lounge wear and all three sets had the t-shirts missing. Within the same order I ordered a three pack of men’s t-shirts and received only one t-shirt! There is no way to call this pathetic company by phone and their chat agents are incompetent and do not reply adequately. I paid for items which I did not fully receive!!! You have to pay to return goods and reading the other reviews they do not fully refund you for returned items.
6 de julho de 2025
Avaliação não solicitada
Resposta da Secretsales
Hi Rihanna, thank you for taking the time to leave a review.
To clarify, your order was placed on SecretSales.com but this review has been shared on our NL platform. We note that you have already left several reviews on the UK site, to which we have responded fully.
As a marketplace platform, all orders are fulfilled and dispatched directly by third party sellers. While we do our best to ensure smooth service, any issues with the items received are the responsibility of the seller and we have to liaise with them to reach a resolution - this isn't always something that can be done quickly.
We haven't been able to respond immediately each time you've reached out as your query has required multiple investigations, but the team are doing their best to support you.
We apologise again for the inconvenience.
Kind regards,
Secret Sales
Snel goed en correct
Snelle levering en bij een probleem wordt er goed geluisterd, geholpen en een correcte afhandeling
8 de julho de 2025
Avaliação não solicitada
Resposta da Secretsales
We zijn super dankbaar voor je feedback en zijn ontzettend blij om te horen dat je tevreden bent met je algehele ervaring. We hopen je in de toekomst weer te zien! 🤩
Resposta da Secretsales
Hi there, thank you for taking the time to leave a review and we're so sorry to see that your order took longer than expected to arrive.
We're pleased to see that your dress was delivered on July 7th.
Kind regards,
Secret Sales
Goede website
Goede website, mooie prijs en vlotte levering.
11 de junho de 2025
Avaliação não solicitada
Resposta da Secretsales
Dank voor de mooie review!
-Adrian
I missed my delivery on first attempt…
I missed my delivery on first attempt so week had gone by and nothing I give it two weeks and accepted I wasn’t going to receive and just wrote off as loss I want be use again cost me 38 pound to learn that lesson
16 de junho de 2025
Avaliação não solicitada
Resposta da Secretsales
I am sorry to hear that. We usually manage to provide better delivery than this. Have you been in touch with our support team? We never intend to leave you with empty hands.
-Adrian
they sell counterfeit items and when…
they sell counterfeit items and when you finally get a refund because you,ve gone through PayPal, to take the mick .they give me refund of 1p...stop selling crap then
8 de junho de 2025
Avaliação não solicitada
Resposta da Secretsales
Hi Lee,
I am sorry you had this experience. We take these allegations very seriously. If you have not already, please get in contact with our customer service through the numerous available channels so we can address this for you, and with the source of the offending items.
-Adrian
Resposta da Secretsales
We doen het graag!
-Adrian
Bestellen bij dit bedrijf is kiezen voor zekerheid tegen een goede prijs
Bestellen bij dit bedrijf is betrouwbaar tegen een goede en eerlijke prijs. Tevens worden de producten smel geleverd
29 de maio de 2025
Avaliação não solicitada
Resposta da Secretsales
Blij te horen dat het bevalt!
-Adrian
Sandalen netje verpakt en snelle…
Sandalen netje verpakt en snelle levering
29 de maio de 2025
Avaliação não solicitada
Resposta da Secretsales
Bedankt voor het mooie review!
-Adrian
Retourzending
Na retour zending werd ik snel geholpen door de klantenservice, geld werd de volgende dag teruggestort.
17 de maio de 2025
Avaliação não solicitada
Resposta da Secretsales
Blij dat we er een positieve ervaring van konden maken.
-Adrian
Quality of "Nike???" track suit bottoms…
Quality of "Nike???" track suit bottoms was very poor. Material was cheap polyester with nylon lining. They were shapeless and poorly stitched. I do not believe these are an authentic Nike product. Beware.
16 de maio de 2025
Avaliação não solicitada
Resposta da Secretsales
Hi Paul,
I am sorry to hear you had this experience. If you have not already contacted our customer support team, please do; I am sure they can sort this out for you.
-Adrian
Zeer uitgebreide & heel aantrekkelijk…
Zeer uitgebreide & heel aantrekkelijk geprijsde collectie waar ik regelmatig goed kan slagen :)
Bij mijn laatste bestelling ging (even) iets mis maar dat werd heel adequaat & buitengewoon vriendelijk opgelost.
Een trouwe klant geeft een 5* beoordeling:))
14 de maio de 2025
Avaliação não solicitada
Resposta da Secretsales
We doen altijd ons best, ook als het minder goed gaat. Dank u wel!
-Adrian
Prachtige kwaliteit
Prachtige kwaliteit en snelle levering. Voor herhaling vatbaar. Zeer mooie lederen jas.
15 de março de 2025
Avaliação não solicitada
Resposta da Secretsales
Dank voor het compliment!
-Adrian
I will not buy here again
I will not buy here again, received item with black deep scratches on bag label was ripped of and chucked in bag, this was supposed to be a 30th birthday present and it looked like it had been found out of the bins just don't buy from here if you want old raggy items.
8 de maio de 2025
Avaliação não solicitada
Resposta da Secretsales
Hi, thanks for taking the time to leave a review and we're really sorry to hear about the condition your item arrived in - this is absolutely not the experience we want for any of our customers, especially when it's intended as a special gift.
As a marketplace, items are sent directly by our third party sellers, and while we expect them to meet high standards, it’s clear this one has fallen short. If you had contacted us directly, we would have been happy to arrange a free return for a full refund right away.
We completely understand your disappointment and we're sorry again for how this has impacted your experience.
Kind regards,
Secret Sales
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