Helemaal geweldig. Geheel op de hoogte gehouden van de reis van mijn pakket (dat volgens mij uit Polen moest komen). Klantenservice is goed bezig. Netjes en betrouwbaar. Producten ook keurig geleverd... Ver mais
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Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have previously left a review on an item that should be delivered 2wks ago that I’ve not received . This waiting to be updated on a date for delivery as the maximum time I was told for internatio... Ver mais
Polo's bij Get The Label NL besteld via bij Secret Sales. Levering door verkoper duurde iets langer dan verwacht. Fijn dat het pakket via PostNL werd verstuurd, want de bezorger is altijd op dezelfd... Ver mais
A empresa respondeu
Paar jaar terug paar schoenen besteld helemaal top! November paar opnieuw besteld, helaas waren de maten veranderd. Tot 2x aan toe een andere maat gekregen. Bedrijf reageerde snel voor een retourlabel... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Secret Sales is een online marktplaats met een passie voor mode en waar voor je geld. Je nummer één bestemming voor online koopjes voor bekend lage prijzen, een digitaal outletdorp waar wij slimme kortingen bieden op de laatste trends in kleding, huishoudartikelen, geavanceerde cosmetica en zo veel meer. Wij brengen de meest geliefde merken naar onze website, zodat iedereen kan genieten van deze luxe labels.
Informações de contato
Reino Unido
- klantenservice@secretsales.com
- secretsales.nl
2,9
Bom
276 avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have previously left a review on an…
I have previously left a review on an item that should be delivered 2wks ago that I’ve not received . This waiting to be updated on a date for delivery as the maximum time I was told for international orders was 2 wks and this time has surpassed .
Order number: M005176265-a-A
Pls could someone update me as I’m left in limbo or have a genuine contact details for Updates
4 de maio de 2026
Avaliação não solicitada
Zeer netjes en uiterst betrouwbaar. Ook zo belangrijk.
Helemaal geweldig. Geheel op de hoogte gehouden van de reis van mijn pakket (dat volgens mij uit Polen moest komen). Klantenservice is goed bezig. Netjes en betrouwbaar. Producten ook keurig geleverd en van zeer goede kwaliteit. Ben er erg blij mee! Kudos.
14 de março de 2026
Avaliação não solicitada
V poor customer service
I wrote a previous review which highlighted that the customer service I am currently experiencing is extremely poor. I have subsequently received a response to my review via Trustpilot and email. Yet no basis to it, no actual information. Just a standard response. So my delivery was due on Saturday, it's not been delivered. You have not responded to my emails to customer service regarding when it will be delivered, not provided an explanation to say why it has been delayed. Just an email outlining it will be delivered on Tuesday, yet you emailed me previously to say it would be delivered on Saturday - v poor customer service. Please respond with a factual response to Trustpilot!
4 de maio de 2026
Avaliação não solicitada
Resposta da Secretsales
Hi there, thank you for taking the time to leave a review and we’re sorry to hear about your experience.
I would like to clarify that In your previous review, the information provided did not initially include the details needed for us to locate and review your order, which is why a more general response was initially provided requesting further information. Thank you for now supplying these details, as this has allowed us to look into your case further.
We’re very sorry that your parcel was not delivered on the original estimated date. It appears there was a delay with the courier, which, while outside of our direct control, we understand is frustrating and not the experience you were expecting.
I can see that the parcel has now been successfully delivered. A member of our Complaints Team will also be in touch with you directly to follow up and provide any further clarification.
Kind regards,
Secret Sales
Zeer snelle levering en kwaliteit was…
Zeer snelle levering en kwaliteit was weer goed zoals altijd.
30 de abril de 2026
Avaliação não solicitada
Terrible customer service and costly…
Terrible customer service and costly returns. Avoid.
I am very annoyed with my experience. They sent me the wrong item (incorrect size), but trying to get a hold of someone took me three days. When somebody finally got back to me, they gave me a returns code, but didn't bother to ask if I actually wanted the correct item or size to be sent out.
Because of their mistake, I now have to re-order the item myself in the right size. This means I have to pay the £5 delivery fee again just to get what I originally ordered. To make matters worse, returning the wrong item they sent is also going to cost me another £5. It is ridiculous that I have to pay for their error.
The customer service is genuinely bad. There is no phone number to call, and no one follows up. I tried the live chat twice and waited over two hours each time with no response.
Honestly, I would rather pay a bit more and buy from a store that offers free returns and actually has proper customer service in place. It isn't worth the hassle.
11 de março de 2026
Avaliação não solicitada
Resposta da Secretsales
Hi there, thank you for taking the time to leave a review and we’re sorry to hear that you’ve experienced this issue.
Unfortunately, we’ve been unable to locate an order using the details available here.
To ensure we provide you with the most accurate support and properly address the concerns you’ve raised, we need a little more information.
We’ve requested the relevant information via Trustpilot. Please respond at your earliest convenience so we can investigate fully and assist you accordingly.
Kind regards,
Secret Sales
Good experiences
So far we have bought many products from SS and if the retail value is to be believed saved many hundreds of pounds. Delivery has been quick. In short no complaints.
2 de março de 2026
Avaliação não solicitada
Resposta da Secretsales
We're delighted to hear that everything went smoothly with your order. Thank you so much for leaving us a review, it really means a lot! ✨
Anybody thinking about using this…
Anybody thinking about using this company, look at the reviews. Horrendous!!!
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Secretsales
Hi there, thanks for taking the time to leave another review.
As we responded before, we can see an investigation was opened with the courier who confirmed your parcel had been delivered over your back gate into your secured garden. We advised that if you believe it was stolen from your private property, to report this to the police.
You have mentioned having proof that the item was not delivered and we've asked you to forward this to us, but we've not received a response.
Kind regards,
Secret Sales
Very poor customer service
The product that we purchased was a North Face hoodee. We purchased it before xmas. It was immediately apparent that the product was defective. It was extremely difficult to get a response from them, very poor customer service. Eventually we forwarded photos as requested and then returned the product. Since then and despite repeated emails requesting that they resolve the situation they have ignored them all. I would recommend that you do not use them.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Secretsales
Hi there, thanks for taking the time to leave a review and we're really sorry to hear there was an issue with your purchase.
It would appear we sent you the return instructions on January 29th, however you contacted us on February 3rd to say you were unable to follow them as the returns window had expired (on January 31st). We provided you with an alternative method of return which unfortunately, as a result of being outside of our usual return policy, meant it takes a little longer to reach the third party seller.
We're pleased to see your refund has been processed now but apologise for this delay.
Kind regards,
Secret Sales
Waardeloze communicatie
Waardeloze communicatie, ik wacht al 6 weken op een pakket, die spoorloos is. Ik moet betalen, en NIEMAND staat me te woord. De chat is ALTIJD OFFLINE. Heb al tientallen malen mijn zorgen geuit, zonder response.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da Secretsales
Hallo, bedankt dat u de tijd heeft genomen om een recensie te schrijven. Het spijt ons te horen dat u een probleem heeft ondervonden.
Helaas hebben we uw bestelling niet kunnen vinden met de hier vermelde gegevens.
Om u zo goed mogelijk te kunnen helpen en uw problemen naar behoren op te lossen, hebben we wat meer informatie nodig.
We hebben rechtstreeks contact met u opgenomen om de relevante informatie op te vragen. Reageer alstublieft zo snel mogelijk, zodat we uw probleem volledig kunnen onderzoeken en u verder kunnen helpen.
Met vriendelijke groet,
Secret Sales
J ai commandé une montre
J ai commandé une montre, vu les avis j étais pas trop sûr de commander. Mais je voulais vraiment l objet proposé et finalement rien à dire aucun problème 👍
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Secretsales
Merci beaucoup pour vos commentaires positifs, nous les apprécions vraiment! 😊
Resposta da Secretsales
Bedankt voor je positieve feedback!
Slechte communicatie
Bestelling gedaan en moest code invullen, dat ging helaas mis.
Nogmaals gedaan en bleek ineens 2 bestellingen te hebben! Al 2x geschreven dat ik er maar 1 hoef.
Automatisch gegenereerd antwoord, maar gebeurt verder niets, allebei worden niet verstuurd.
Inmiddels hoef ik ze allebei niet meer, weinig vertrouwen in.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Secretsales
Hi there, thanks for sharing your feedback.
We have sent you a request to move your review to the correct Trustpilot platform, as your order was not placed on secretsales.com (UK)
Kind regards,
Secret Sales
defecte bestelling proberen retour te…
defecte bestelling proberen retour te zenden, ben een uur bezig geweest de klantenservice is met geen mogelijkheid te bereiken. denk goed na wat je je besteld eenmaal binnen kan het meer terrug gestuurd worden.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Secretsales
Hallo, bedankt voor uw feedback. Het spijt ons zeer te horen dat u een defect artikel heeft ontvangen.
Het is absoluut niet waar dat u artikelen niet kunt retourneren. Als u nog steeds hulp nodig heeft, kunt u contact met ons opnemen via e-mail, live chat of sociale media.
Met vriendelijke groeten,
Secret Sales
I can't seem to get a return label it doesn't recognise the.order number not happy with this
Not happy with this happy at all can't get a refund
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Secretsales
Hi there, thanks for taking the time to leave a review and we're sorry to hear you're unable to return.
You simply need to ensure you're including the hyphens and letters, as shown in your shipping confirmation email. If you're still unsure, you can always reach out to us directly and we'll be happy to help.
Kind regards,
Secret Sales
vind de kleding wel mooi
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Secretsales
Bedankt voor je 5-sterrenbeoordeling!
Very poor customer service!
Re order no. m004514652-a-a2:
I first contacted this company on 27th December 2025 regarding a label for returns which they eventually emailed me on 5th Jan. I received an email from them on 8th Jan confirming receipt of my returned items. It is now 21st January and my order status is still sitting at shipped and I have not received any refund for returned items which total £291 despite me emailing them. I can find no way to raise this issue as a formal complaint on their website, and am appalled at their complete lack of customer support.
8 de janeiro de 2026
Resposta da Secretsales
Hi there, thank you for taking the time to leave a review and we are sorry to hear there was a delay in receiving your refund.
As you were unable to use our normal portal, we provided an alternative resolution which meant the parcel was first returned to our holding hub before being forwarded on to the third party seller. This unfortunately did mean the return process took slightly longer.
We are pleased to confirm, we emailed you last week to let you know your refund had been processed.
We apologise again and thank you for your patience.
Kind regards,
Secret Sales
Veel keus op de website
Veel keus op de website. Mooie artikelen. Snelle levering.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Secretsales
We stellen uw positieve feedback zeer op prijs en hopen u in de toekomst weer te zien! 😊
Bestelling naar verwachting
Mijn bestelling is gewoon verlopen zoals verwacht: je bestelt met een bepaalde levertijd en krijgt binnen die tijd geleverd. De levertijd was aan de lange kant (volgens mij ca 2 weken) maar dat was vooraf bekend, dus dat was prima.
17 de novembro de 2025
Avaliação não solicitada
Resposta da Secretsales
Bedankt dat je de tijd hebt genomen om je ervaring te delen! We hopen je in de toekomst nog eens te zien 😍
Goed assortiment kwaliteitskleding
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Secretsales
Bedankt voor je positieve feedback! 😊
Very Poor Customer service
Very pooror Customer service. With Returns. The Portal Doesn't Work Properly. Doesn't Give you the Option For Returns Label Without Printer. Can't Find There Returns Address. Scam Don't Answer Emails About This Problem. Order NO M004760331-a-A Still No Response. 8.1.26.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Secretsales
Hi there, thanks for taking the time to leave a review and we're sorry there was an issue.
We can see the team did respond to you and actually created a return on your behalf to ensure you were able to send the item back. We were waiting for you to confirm which method you wanted to use and as soon as you had, a label was sent via email.
Kind regards,
Secret Sales
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