I had to write a review because this might be my best example of impeccable customer service. I wanted to get my friend a post-partum massage after her pregnancy but she's based in Brighton and I co... Ver mais
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Secret Spa has been fabulous! I’m currently pregnant and have a puppy, so being able to book professional treatments at home is perfect. The app is so easy to use, it’s incredibly convenient, and I’ve... Ver mais
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I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... Ver mais
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Had hair and makeup done (glamorous) it stated that strip eyelashes were included in the package. Asked the MUA when she will be putting my lashes on, she told me she doesn’t have lashes and I should... Ver mais
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Detalhes da empresa
- Massoterapeuta
- Salão de Beleza
- Cabeleireiro Residencial
- Cabeleireiro itinerante
- Manicure
- Salão de bronzeamento
Escrito pela empresa
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Escrito pela empresa
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Informações de contato
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, Reino Unido
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4,5
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 89% das avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Secret Spa
Hi Ruth,
Thank you so much for your kind feedback. We are glad to hear you've had a great experience with us.
Best,
Mollie
10/10 Recommendation for Secret Spa
Would really recommend Secret Spa, it is so easy to book and olga, who did my spray tan was quick, friendly and professional
7 de maio de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Juliet,
Thank you so much for your lovely recommendation.
We’re so pleased to hear you found the booking process easy and had such a great experience with Olga. We’ll be sure to pass your kind words on to her.
Thank you again for your support and we look forward to booking you in again soon.
Warm wishes,
Mollie
Wow - so relaxing
Wow! I was lucky enough to be going to the BAFTA’s yesterday
I was struggling finding a hairdresser open as it was a Sunday and I had to be red carpet ready for 12 noon.
This is where I found secret spa.
They didn’t have the time I wanted so I did a request and they found me Petronella.
She came to my hotel room and made me red carpet ready in the time I requested.
No issue with travelling to and from a hairdressers
I was able to not stress.
Would def use again.
Thank you
10 de maio de 2026
Avaliação não solicitada
Resposta da Secret Spa
Thank you so much for your wonderful feedback.
We’re absolutely delighted we could help get you BAFTA red carpet ready and take some of the stress out of your morning. It’s lovely to hear Petronela made the experience seamless and relaxing for you, especially with the convenience of having everything done in your hotel room.
Thank you again for choosing Secret Spa, and we’d love to pamper you again soon!
Warm wishes,
Mollie
Just had Soonay for a mani/pedi.
Just had Senoor for a mani/pedi.
High standard
Punctual
Delighted!
8 de maio de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Patricia,
Thank you so much for your lovely review! We're so pleased to hear you had such a great experience with Senoor.
It’s wonderful to know you were happy with the high standard of the treatment. We’ll be sure to pass your kind feedback on to her.
We really appreciate your support and look forward to booking you in again soon!
Warm wishes,
Mollie
Very disappointing, uneven spray tan
Very disappointing spray tan! The end result is uneven and there are very obvious areas on my body that were completely missed with the spray gun, like the sides of my arms and legs where I’m left with white streaks. I’ve had better results doing my own fake tan application at home, which is what I’ll be sticking to doing from now on. My beauty therapist was incredibly friendly and made me feel at ease, so it’s a shame to have this bad result. I feel she should’ve taken her time to throughly check if she had done an even application or needed to address some areas. Instead, it felt rushed and she clearly didn’t check the application well enough before proceeding to dry the spray with warm air.
There are a couple of dark patches where the tan stuck to medical adhesive from dressings that I thought I had exfoliated off but evidently some of it still remained. I fully accept this is not as a result of Olga’s technique and I would like to make it clear that I am NOT complaining about these specific dark patches. My dissatisfaction lies with the very uneven application by Olga with the spray gun, whereby there are parts of my body with no tan at all. Additionally, we discussed a light-medium colour and it has come out way darker than that. As a person with fair skin, it looks extremely unnatural. I’m forced to scrub the tan off immediately, which is a complete waste of money.
2 de maio de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Katherine,
I’m very sorry for the delay in responding to your review, and I’m really sorry to hear you were disappointed with the results of your spray tan.
Thank you for taking the time to provide such detailed feedback. I do appreciate you also highlighting that Olga was friendly and made you feel at ease during the appointment, though I completely understand this does not make up for the result.
As we’re only just seeing this review, we’d really appreciate the opportunity to look into this further with the professional directly. Without seeing the results, it’s difficult for us to properly assess what may have caused the finish, as a number of factors can sometimes affect how a tan develops on the skin.
If you’re happy to, please could you contact us at bookings@secretspa.co.uk with a few photos of the results so we can investigate this fully and work towards a resolution for you.
Warm regards,
Mollie
Resposta da Secret Spa
Hi Christina,
Thank you so much for taking the time to share your feedback. We’re delighted to hear you found the service convenient and that you were happy with your manicure.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Great reflexology!
I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is such a blessing. Keely was personable and professional, the reflexology was great and I felt the benefits that evening and the days that followed. I was so pleased that I booked again with her the following week. I'd definitely recommend Secret Spa and Keely!
14 de abril de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Andrea,
Thank you so much for taking the time to share such lovely feedback. We’re delighted to hear you’ve enjoyed your experiences with Secret Spa and that your first reflexology treatment at home was such a positive one.
We really appreciate your recommendation and look forward to welcoming you back again soon.
Warm regards,
Mollie
Reliably great therapists
I have a regular therapist who is reliably amazing but if she isn’t available I know I can trust any of the therapists I choose to do a great job.
28 de março de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Trish
Thank you so much for your lovely feedback. We’re delighted to hear you’ve had such a consistent experience with our therapists.
We really appreciate your trust in us and look forward to welcoming you back again soon.
Warm regards,
Mollie
Resposta da Secret Spa
Dear Bobbie
Thank you so much for your kind review. We’re really pleased to hear you’ve found the service reliable.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Amazing experience super easy to book
Amazing experience super easy to book. Easy to communicate with the stylist via the message filter, very easy to use app and offers a great range of treatments to have in your own home definitely would yse again!
20 de março de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Emily,
Thank you so much for your lovely review. We’re delighted to hear you had such a great experience and found the booking process and communication with your stylist so easy.
It’s wonderful to know the app and range of treatments worked well for you at home. We truly appreciate your feedback and look forward to welcoming you back again soon.
Warm regards,
Mollie
What a treat to have an at home…
What a treat to have an at home massage. Much needed with london marathon coming up.
17 de março de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Nicola
Thank you so much for taking the time to leave us such a lovely review. We’re delighted to hear you enjoyed your at-home massage, especially with the London Marathon coming up.
Wishing you the very best of luck, and we look forward to welcoming you back again soon.
Best wishes,
Mollie
5 Stars for Secret Spa
I have been a client of Meera G’s for almost 3 years now. She is kind and professional. Secret Spa has made it easy for me to continue beauty services during pregnancy and having two children, all while staying in the comfort and convenience of my own home.
16 de março de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Miss K
Thank you so much for your kind review. We’re delighted to hear you’ve been enjoying your treatments with Meera over the past few years and that the service has been a helpful and convenient option during such an important time.
We truly appreciate your continued support and look forward to welcoming you back again soon.
Warm regards,
Mollie
Get Bryony booked up girlies you won’t regret it ❤️
Bryony was absolutely amazing at doing my hair and make up for an awards ceremony I had to attend in London. I live in Scotland and did not know where to go in London to get all glammed up for the awards ceremony then I came across Secret Spa. I looked through the Therapists and chose Bryony and wow I was not disappointed. My hair and make up was beyond what I expected and I looked and felt a million dollars. Bryony is so talented and was always checking with me at each stage if I liked what she was doing and far exceeded my expectations. Bryony was so friendly and instantly put me at ease. So if your wanting all glammed up get Bryony booked up girlies you will not regret it ❤️
12 de março de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Diane,`
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Bryony’s expertise helped make your awards ceremony even more special and that you felt so happy and confident with your hair and make-up.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Amazing services
Amazing services! So convenient having such top quality specialists coming to your home! Highly recommend!
12 de março de 2026
Avaliação não solicitada
Resposta da Secret Spa
Hi Carla,
Thank you so much for your lovely review. We're so pleased to hear you enjoyed the experience - having specialists come directly to your home is exactly what Secret Spa is all about.
We really appreciate the recommendation and hope you book again soon!
Best wishes,
Mollie
Made a booking they didn't show
Made a booking they didn't show. No communication from them (at all), and only offered a refund once I complained. Nothing proactive.
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Brendan,
I’m really sorry to hear about your experience. I completely understand how frustrating this must have been.
This clearly wasn’t the experience we want any client to have. While the booking was refunded, you absolutely should have been contacted proactively rather than needing to follow up with us yourself, and I’m very sorry that this wasn’t handled better.
We take reliability very seriously and feedback like this is reviewed internally so we can improve how situations like this are managed.
If you would be open to giving us another try in the future, we’d be very happy to personally assist with arranging a booking to ensure everything runs smoothly.
Best wishes,
Mollie
So convenient and a selection of great therapists!
I’ve been using secret spa since my daughter was born - massages, manicures and pedicures, hairstyling for events. All the therapists I’ve used are professional, friendly and efficient.
Being able to have it in the comfort of my home with a little one running around is super convenient.
The booking system is easy to use and I love being able to note my favourite therapists for ease of booking with them again.
Highly recommend!
5 de março de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Krupa,
Thank you so much for taking the time to share such a lovely review. We’re delighted to hear that Secret Spa has been a convenient solution for you since your daughter was born and that you’ve enjoyed a range of treatments with our therapists.
We truly appreciate your recommendation and look forward to welcoming you back again soon.
Warm regards,
Mollie
Great service
Love using Secret Spa to treat friends and family. Such a great variety of services and love that you can personalise your needs/wants. There’s something for everyone! Highly recommend :D
29 de novembro de 2025
Resposta da Secret Spa
Dear Nadia
Thank you so much for your lovely review. We’re delighted to hear you enjoy using Secret Spa to treat your friends and family. It’s wonderful to know the variety of services and the ability to tailor each booking makes it feel that bit more special.
We really appreciate your recommendation and look forward to welcoming you back again soon.
Warm regards,
Mollie
I love secret spa
I love secret spa ! I’ve been using it for 7 years across massages, facials & nail treatments. It’s always been great and so convenient with flexibly timings.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Hi Chloe,
Thank you so much for your lovely words and for being with us for seven years. That truly means a lot. We’re so pleased to hear you’ve enjoyed your massages, facials and nail treatments over the years, and that the flexibility has made it easy to fit around your schedule.
We’re incredibly grateful for your continued support and look forward to many more treatments with you.
Warm regards,
Mollie
Treatments with Karolina R are always…
Treatments with Karolina R are always fabulous - she is so skilled and takes excellent care of me.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear TW,
Thank you so much for your lovely feedback. We’re delighted to hear that your treatments with Karolina are always such a positive experience and that you feel well looked after.
You may also add her to the list of favourited professionals so you can continue booking with her directly.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Great service from the team as always
Great service from the team as always, it’s very simple and easy to navigate your way around the website
The team are very professional if you ever need any support. I love using this service 100% reliable and safe
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Sonya
Thank you so much for your continued support. It’s wonderful to hear that you find the website easy to use and that the team has been there for you whenever you’ve needed assistance.
We’re so pleased you love using Secret Spa and we look forward to welcoming you back again soon.
Warm wishes,
Mollie
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