I had to write a review because this might be my best example of impeccable customer service. I wanted to get my friend a post-partum massage after her pregnancy but she's based in Brighton and I co... Ver mais
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Secret Spa has been fabulous! I’m currently pregnant and have a puppy, so being able to book professional treatments at home is perfect. The app is so easy to use, it’s incredibly convenient, and I’ve... Ver mais
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I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... Ver mais
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Had hair and makeup done (glamorous) it stated that strip eyelashes were included in the package. Asked the MUA when she will be putting my lashes on, she told me she doesn’t have lashes and I should... Ver mais
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Detalhes da empresa
- Massoterapeuta
- Salão de Beleza
- Cabeleireiro Residencial
- Cabeleireiro itinerante
- Manicure
- Salão de bronzeamento
Escrito pela empresa
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Escrito pela empresa
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Informações de contato
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, Reino Unido
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4,5
Excelente
5 mil avaliações
Pede aos clientes que avaliem
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Respondeu a 89% das avaliações negativas
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Fantastic massage in the comfort of my own home at an affordable price
Using Secret Spa for a deep tissue massage in my home was a great experience. Not only do you have the masseuse come to your home which is very convenient, but I was also very impressed with the prices, which were not as expensive as I had imagined they would be. I was also concerned about safety, but was pleased to see that all of the masseuses at Secret Spa were DBS checked for peace of mind. My massage was a very good deep tissue massage - painful in a good way, as a good deep tissue massage should be. My masseuse had also trained as a physiotherapist and I think that further informed her practice. I have had problems with my back for a long time and she successfully dealt with this in just one session. Fantastic! I will certainly be booking again.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Victoria,
Thank you for such a thoughtful review. We’re so pleased to hear that your deep tissue massage was such a positive experience and that having the treatment at home made it all the more convenient.
We truly appreciate you taking the time to share this and look forward to welcoming you back for another treatment soon.
Warm wishes,
Mollie
Secret Spa is such a brilliant concept
Secret Spa is such a brilliant concept. It’s so handy for a busy working Mum. I’ve been using them for spray tans for years and would highly recommend. Quick, super convenient & great beauticians.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Ms Cullen,
Thank you so much for your kind words. We’re delighted to hear how well Secret Spa fits around your busy schedule and that it’s been such a handy solution over the years.
It’s wonderful to know you’ve continued to enjoy your spray tans and found the service quick and convenient.
We truly appreciate your recommendation and look forward to welcoming you back again soon.
Warm wishes,
Mollie
Another brilliant cut and blowdry by…
Another brilliant cut and blowdry by the Lovely David. Easy to book, punctual and quality styling. Thankyou
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Emma,
Thank you for your lovely feedback. We’re so pleased to hear you had another great cut and blow dry with David and that the booking process felt smooth and convenient.
We look forward to welcoming you back again soon.
Warm wishes,
Paula
Brilliant treatments and great…
Brilliant treatments and great professionals. David L does fabulous blow dries and Wanda is the absolute best for waxing and facials. Highly recommend.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Camilla
Thank you for such a lovely review. We’re so pleased to hear you’ve been enjoying your treatments with us and that David’s blow dries and Wanda’s waxing and facials have stood out for you.
We’re grateful for your continued support and look forward to welcoming you back again soon.
Warm wishes,
Mollie
Excellent Service!
I have been booking a pedicure with Victoria from Secret Spa for about 2 years, app easy to use, she is absolutely fantastic, great range of colours, best pedicure I have had, she is always on time, and we always have a lovely chat! Excellent service!!!
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Jannie
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’ve been booking with us for the past two years and that the app has been easy to use. It’s wonderful to know that your pedicures with Victoria have been consistently enjoyable, that you’re happy with the results, and that you’ve enjoyed your chats with her along the way.
We really appreciate your continued support and look forward to welcoming you back again soon.
Warm regards,
Mollie
It’s great that they now offer secret…
It’s great that they now offer secret spa in Manchester, really good service and the spa therapist are always very friendly and professional.
13 de março de 2025
Resposta da Secret Spa
Dear Amber,
Thank you for sharing this. We’re really happy to hear you’ve had such a positive experience with our Manchester service. It’s great to know the therapists have been friendly and professional, and that the service has worked well for you.
We really appreciate the feedback and hope to welcome you again soon.
Kind regards,
Mollie
Very unreliable
Very unreliable, I’ve tried this company 4 times and on every occasion there was an issue. Therapist late, therapist not available and now again they changed therapist just a few hours before the appointment.
There is better, more reliable and more professional services available. I surely will not use nor recommend Secretspa
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Hi there,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that your experiences with us have been so disappointing, this isn’t the level of service we aim to provide.
While we’re unable to locate your bookings from this review alone, reliability is something we take seriously, and last-minute changes or delays are never taken lightly. On the rare occasions where a professional becomes unavailable due to unforeseen circumstances, our team works hard to minimise disruption and keep clients informed, but I appreciate that repeated issues would understandably feel frustrating.
We’d really like the opportunity to look into this properly and understand what’s happened across your bookings. If you’re open to it, please feel free to contact us directly at bookings@secretspa.co.uk with your booking details so we can review this in more detail.
Thank you again for your honesty, feedback like this is important for us to continue improving our service.
Kind regards,
Mollie
Karolina R is excellent
Karolina R is excellent! She is always on time and caring. We always have great time!
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Susan
Thank you for your lovely feedback. We’re really pleased to hear that you consistently have such a positive experience with Karolina and enjoy the time during your appointments. It’s great to know her punctuality and caring approach make a difference.
We truly appreciate you taking the time to share this and look forward to welcoming you again soon.
Warm regards,
Mollie
A wonderfully calming and enchanting…
A wonderfully calming and enchanting time.
25 de janeiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Wayne
Thank you so much for taking the time to leave us such a lovely review. It’s wonderful to hear you had a calming and enchanting experience with us.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Amazing hair & make up experience
Booked hair & make up fo a award evening, Roxana came to the hotel on time, very friendly, polite. We had a chat about what i would like, I put trust in Roxana and let her do her stuff. I was amazed at my transformation, my hair and make up was amazing, she knew exactly what to do. I would highly recommend her and i will definitely book her again. She is a credit to secret spa company.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Tejay,
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Roxana’s expertise helped make your awards evening even more special, and that you were so pleased with both your hair and make-up. It’s lovely to know you felt confident putting your trust in her and were happy with the final result.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Mollie
Absolutely Amazing – Salon-Quality Nails at Home!
I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible.
Karolina is always on time, comes fully prepared with an amazing range of colours for both gel and traditional nail treatments, and her kit and equipment are spotlessly clean. She works quickly but never rushes, and the results are consistently flawless.
It’s such a luxury having salon-quality treatments at home, and once you experience her service, you’ll never want to go back to a salon again. What more could you possibly need?
Highly, highly recommended.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Rachel,
Thank you for taking the time to share your experience. It’s great to hear that you’ve been enjoying your treatments with Karolina and that the convenience of having appointments at home has worked so well for you over the years.
We’re pleased to know you’ve been happy with the consistency of the service and the results, and we really appreciate you recommending us.
Thank you again for choosing Secret Spa, and we look forward to welcoming you back soon.
Kind regards,
Mollie
Whats not to love about Secret Spa
I love Secret Spa. It is so easy to book, usually with appointments at short notice.
Juggling work and children, it is a game changer getting my nails done before work, or after the children are in bed.
Yesterday my nails were in a terrible state, embarrassingly bad! Laura worked her magic and now they are great. Just what I needed in a dreary January.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Kate,
Thank you so much for taking the time to share such a lovely review. I’m so pleased to hear how easy you find booking with us and that Secret Spa fits so well around your busy schedule. It’s wonderful to know Laura was able to work her magic and leave your nails looking great when you needed it most.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
Karolina R
Karolina R has been coming to my house for treatments over the last few years. She is completely professional and her waxes are painless. I couldn’t recommend her more highly.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Augusta
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Karolina and that she’s consistently provided such professional treatments over the years. It’s lovely to know you’re so happy with the results.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
I would recommend Karolina R
I would recommend Karolina R , she has been doing my treatments for the last two years and have always been very professional, understanding and supportive.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Dear Sam
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Karolina and that she’s consistently provided such professional and supportive care over the years.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Although the hair stylist arrived late…
Although the hair stylist arrived late and seemed annoyed that I hadn't washed my hair beforehand, claiming it was mentioned in the confirmation email, I checked and it wasn't actually stated in the email.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Secret Spa
Hi there,
Thank you for taking the time to share your feedback. I’m sorry to hear that the stylist arrived late and that there was some confusion around the hair preparation, as this certainly isn’t the experience we aim to provide.
We’ve reached out to gather a bit more detail so we can look into this properly and review both the timing and the communication shared ahead of the appointment. Your feedback is really helpful in allowing us to improve.
Thank you again for raising this with us, and we hope to have the opportunity to provide you with a smoother experience in the future.
Warm wishes,
Mollie
Resposta da Secret Spa
Dear Thaiba
Thank you so much for taking the time to leave us such a lovely review. It’s wonderful to hear you had such a magical and relaxing experience.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Love a facial at home
Love a facial at home! The Dr Jack facial with back massage was next level and one of the best treatments I've had
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Secret Spa
Dear Georgia
We deeply appreciate you taking the time to share your experience. It’s wonderful to know that you had such a positive at-home facial experience and enjoyed the Dr Jack facial with back massage.
Thank you for choosing Secret Spa, and we hope to book you again soon.
Warm regards,
Mollie
Karen was excellent
Karen was excellent. Very professional at all times but made me feel comfortable too. Make up was lovely and lasted well. Hair do was great too. Would definitely book Karen again. Thank you.
6 de dezembro de 2025
Resposta da Secret Spa
Dear Linda,
Thank you for your feedback. We’re delighted to hear that you had a great hair and makeup experience with Karen. It’s wonderful to know you felt comfortable and pleased with the results.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Resposta da Secret Spa
Dear
Thank you so much for your very kind review. It’s great to hear you had such a fantastic experience with Claire.
We look forward to welcoming you back again soon.
Kind regards,
Mollie
Galyna understood exactly how I wanted…
Galyna understood exactly how I wanted my hair and make-up and got it done really quickly so that I could make it to my party on time. She was both kind and professional and made the whole experience enjoyable.
4 de dezembro de 2025
Resposta da Secret Spa
Dear
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Galyna and that she understood exactly what you were looking for while getting you ready in time for your party.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
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