Selina Finance Avaliações 

665
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Super customer service. Quick response to emails and also spoke on the phone to clarify things. Whole process was straight forward but they were also thorough and financially supportive and new in... Ver mais

Avaliado com 5 de um total de 5 estrelas

From the first online application through to the call with Kayley was a real pleasure Everything carefully explained, questions answered clearly and professionally handled. All steps made clear

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

David who rang me was great, he explained everything in full, he was also very sympathetic due my recent bereavement of my father. He gave me time to process everything before making any decisions... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Top class service and very quick to completion! Could not thank Selina enough, especially Greg and Kayley who I dealt with along the way! Would 100% recommend to anybody that’s worried about applying... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço financeiro não-bancário
  2. Credor fiduciário

Escrito pela empresa

Selina Finance is the new way to finance large purchases. Our loans are designed specifically for homeowners like you. Use the equity you've built up in your property to unlock from £10k-£500k at low rates. Get unrivalled flexibility with a HELOC (Home Equity Line of Credit) or a fixed amount on day one with a Homeowner Loan.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

665 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 82% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(665)

287 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Efficient and transparent company.

My financial advisor sign posted me to this company for a re-mortgage. The whole experience was effortless and efficient. The money was released quickly once all the documents were signed.

8 de junho de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Avaliado com 1 de um total de 5 estrelas

Avoid this company..after a promising…

Avoid this company..after a promising initial first phone Call where I was provided with a quote for not a majorly substantial amount ,i was reassured by the agent that all had passed on property Equity and affordability etc and that funds could be available in as little as 8 to 10 days.
Was given the impression this loan was pretty much approved pending issuance of payslips ,I.D etc, spent a considerable amount of time sending in documentation,filling out consolidation details etc only to then receive a very blunt email stating we will not be proceeding amd cannot give reasons for this..they sell uou a drema and drag you along this application process with false hope, a complete and utter waste od my time and not only that have recorded a hard search on my credit file for nothing at all with will now have a negative impact going forward..pointless

9 de junho de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

We are profoundly sorry to read about your experience and the extremely low rating. Please accept our sincerest apologies that your journey with Selina resulted in such dissatisfaction. This is absolutely not the standard of service we strive for. We want to understand what went wrong and make it right so a complaint has been raised and a member of our complaints department will be in touch regarding this.

Avaliado com 5 de um total de 5 estrelas

Not attentions as a person

Hi, just to let you know I don’t find the call with Chantelle helpful at all. Because I go around and I ended up with a broker Selina made an agreement with a broker they cannot proceed further with my application at present , I need to wait 2 months. She was in a rush after was aware about it, and want close the call , I need stop her and was quite difficult to stop her talking because she was not interested and was not listening , while I was talking . When I said to her the broker didn’t tell me anything about it, she was protecting the broker instead me as future client . She said “ is not something come up in the conversation “ well Chantelle is the first think you need to say, if you are honest . I am really disappointed after I read all the good reviews here .
I spoke with manager and he was good , he explained to me and was sorry about I cannot proceed further at this time.
I changed my one star to five stars following the conversation with Scott.

9 de junho de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

Thank you for taking the time to share your review and for updating your rating.

We take all feedback on board and will be relaying your comments to the relevant teams to ensure we are always improving our service. We appreciate your transparency and look forward to assisting you in the future.

Avaliado com 5 de um total de 5 estrelas

The people were amazing

The people were amazing, the way they spoke to me made me calm and they were kind and polite on the phone. Thank you

5 de junho de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

Thank you for the great review. We’re always here if you need us again.

Avaliado com 5 de um total de 5 estrelas

Really great service from Leanne and…

Really great service from Leanne and the case manager team. Really helpful and the process was smooth . Thank you ☺️

5 de junho de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Avaliado com 5 de um total de 5 estrelas

A really professional team

A really professional, friendly and supportive team, nothing was too much trouble and the process from start to finish was a great experience. I highly recommend Selina finance as an option if you are looking to borrow money.

29 de maio de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Avaliado com 5 de um total de 5 estrelas

Customer service was first class from…

Customer service was first class from first to last. Kept me informed every step of the way. All calls and queries answered without any issues at all.

4 de junho de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Avaliado com 5 de um total de 5 estrelas

Excellent quick and professional service

I can’t thank Kayley at Selina Finance enough for all her help. From the very beginning, she was friendly, professional, and incredibly supportive throughout the entire process. She kept me informed every step of the way, answered all my questions promptly, and made everything easy to understand.

What really stood out was her dedication and excellent communication. Nothing was ever too much trouble, and she always took the time to ensure I felt confident and informed. Thanks to Kayley, the whole experience was smooth, stress-free, and much quicker than I expected.

I would highly recommend Selina Finance and with people like Kayley promoting the excellent customer service and straight forward but professional approach it made a stressful process rather comfortable . A real credit to the company. Thank you, Kayley!

4 de junho de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Avaliado com 5 de um total de 5 estrelas

Selina Finance - Excellent

I would like to highly recommend Selina Finance - having used them multiple times I have found them to be very informative and helpful while managing to process finance quickly. I would personally like to say thank you Chloe Knox-McKay who has dealt with me several times and always kept me up to date with the process.

Highly recommend.

28 de maio de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Avaliado com 1 de um total de 5 estrelas

Horrible experience

Phoned up for some information to compare with Nationwide as I thought Selina had a better option for me.

Jack Chafer made me feel like I shouldn't be asking questions and that it was his money he would be giving me

Jack needs some serious training on how to talk to people

Why shouldn't I be allowed to ask questions so I can compare what is best for us?

I refused to speak to him after a while as he made me feel so angry and I needed to calm down

What a joke this company is. I was impressed before speaking to them

2 de junho de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

We are profoundly sorry to read about your experience and the extremely low rating. Please accept our sincerest apologies that your journey with Selina resulted in such dissatisfaction. This is absolutely not the standard of service we strive for.

We want to assure you that a formal complaint has been raised internally based on your feedback. Your experience is our immediate priority, and a member of our senior team is already reviewing your situation. We will be in touch shortly to personally follow up and address your concerns.

Avaliado com 5 de um total de 5 estrelas

I can’t recommend Selina finance…

I can’t recommend Selina finance enough, responsible lending but with all intention of helping you get the best out of lending offered.
Chloe Knox-McKay was outstanding from start to finish, personable, understanding and helpful through out! It can be a daunting and embarrassing processes something like this, but honestly they see it everyday and there is zero judgement. Thanks to all involved, by especially Chloe xx

1 de junho de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Avaliado com 5 de um total de 5 estrelas

I’ve had a loan with Selina before

I’ve had a loan with Selina before, the process is so simple, there’s no judgement there and the advisors are all super polite and really helpful. I needed to encorporate my first loan into a larger loan today to pay off some debt, an hour on the phone going through everything thoroughly and it’s all sorted! I would highly recommend!

1 de junho de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Avaliado com 5 de um total de 5 estrelas

Everyone of the team were brilliant and…

Everyone of the team were brilliant and it took an unbelievably quick time (7 days) from first phone call to completion and the money arriving in my bank account

22 de maio de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Avaliado com 5 de um total de 5 estrelas

From start to finish found nothing was…

From start to finish found nothing was too much trouble , thank you Selina Finance

29 de maio de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Selina finance are the best out there!

I can so much recommend selina for all the amazing work throughout my application. Would like to give a big thank you to Jack and Greg for making my journey so easy and stress free they are a credit to themselves and selina finance so professional and helpful. Selina have helped change me and and my familys lives just thank to everyone for such an excellent experience. If you are still looking there is no need. Selina finance are the one! Sorry would give 10 stars if could.

22 de maio de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

Avaliado com 5 de um total de 5 estrelas

Kayleigh from Selina was brilliant

Kayleigh from Selina was brilliant, bright bubbly caring and professional. She was amazing and so was the whole experience

21 de maio de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Avaliado com 5 de um total de 5 estrelas

Really good company

I have had an initial chat with Chloe who is absolutely amazing! She took a lot of time to go through my finances with me and look at best options. She was kind, understanding and very knowledgeable. She’s an absolute credit. Thank you

20 de maio de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Avaliado com 5 de um total de 5 estrelas

Amazing customer service without judgement

Chloe and darcie are both a credit to the company throughout the process there was no judgement and they helped to make sure i got the right amount and was on the right rate for me and my circumstances and explained every step so it could go through as quick as possible and with ease i would highly recommend this company

20 de maio de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Avaliado com 5 de um total de 5 estrelas

Efficient and organised

Efficient and organised

20 de maio de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Avaliado com 5 de um total de 5 estrelas

My experience with Selina Finance has…

My experience with Selina Finance has been highly positive. The application process was transparent, and the team explained everything clearly without making the experience stressful. They have been professional and efficient from start to finish. Would highly recommend their services to anyone looking for flexible finance options.

8 de maio de 2026
Avaliação não solicitada
logotipo da Selina Finance

Resposta da Selina Finance

Thank you for such a thoughtful review. We’re so pleased to know your experience with Selina was a positive one. Stories like yours help others feel confident in choosing us, and we’re grateful you took the time to share it.

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