Super customer service. Quick response to emails and also spoke on the phone to clarify things. Whole process was straight forward but they were also thorough and financially supportive and new in... Ver mais
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From the first online application through to the call with Kayley was a real pleasure Everything carefully explained, questions answered clearly and professionally handled. All steps made clear
A empresa respondeu
David who rang me was great, he explained everything in full, he was also very sympathetic due my recent bereavement of my father. He gave me time to process everything before making any decisions... Ver mais
A empresa respondeu
Top class service and very quick to completion! Could not thank Selina enough, especially Greg and Kayley who I dealt with along the way! Would 100% recommend to anybody that’s worried about applying... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Selina Finance is the new way to finance large purchases. Our loans are designed specifically for homeowners like you. Use the equity you've built up in your property to unlock from £10k-£500k at low rates. Get unrivalled flexibility with a HELOC (Home Equity Line of Credit) or a fixed amount on day one with a Homeowner Loan.
Informações de contato
103-105 Bunhill Row, EC1Y 8LZ, London, Reino Unido
- 02045258044
- hello@selinafinance.co.uk
- selinafinance.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 82% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Efficient and transparent company.
My financial advisor sign posted me to this company for a re-mortgage. The whole experience was effortless and efficient. The money was released quickly once all the documents were signed.

Resposta da Selina Finance
Avoid this company..after a promising…
Avoid this company..after a promising initial first phone Call where I was provided with a quote for not a majorly substantial amount ,i was reassured by the agent that all had passed on property Equity and affordability etc and that funds could be available in as little as 8 to 10 days.
Was given the impression this loan was pretty much approved pending issuance of payslips ,I.D etc, spent a considerable amount of time sending in documentation,filling out consolidation details etc only to then receive a very blunt email stating we will not be proceeding amd cannot give reasons for this..they sell uou a drema and drag you along this application process with false hope, a complete and utter waste od my time and not only that have recorded a hard search on my credit file for nothing at all with will now have a negative impact going forward..pointless

Resposta da Selina Finance
Not attentions as a person
Hi, just to let you know I don’t find the call with Chantelle helpful at all. Because I go around and I ended up with a broker Selina made an agreement with a broker they cannot proceed further with my application at present , I need to wait 2 months. She was in a rush after was aware about it, and want close the call , I need stop her and was quite difficult to stop her talking because she was not interested and was not listening , while I was talking . When I said to her the broker didn’t tell me anything about it, she was protecting the broker instead me as future client . She said “ is not something come up in the conversation “ well Chantelle is the first think you need to say, if you are honest . I am really disappointed after I read all the good reviews here .
I spoke with manager and he was good , he explained to me and was sorry about I cannot proceed further at this time.
I changed my one star to five stars following the conversation with Scott.

Resposta da Selina Finance
The people were amazing
The people were amazing, the way they spoke to me made me calm and they were kind and polite on the phone. Thank you

Resposta da Selina Finance
Really great service from Leanne and…
Really great service from Leanne and the case manager team. Really helpful and the process was smooth . Thank you ☺️

Resposta da Selina Finance
A really professional team
A really professional, friendly and supportive team, nothing was too much trouble and the process from start to finish was a great experience. I highly recommend Selina finance as an option if you are looking to borrow money.

Resposta da Selina Finance
Customer service was first class from…
Customer service was first class from first to last. Kept me informed every step of the way. All calls and queries answered without any issues at all.

Resposta da Selina Finance
Excellent quick and professional service
I can’t thank Kayley at Selina Finance enough for all her help. From the very beginning, she was friendly, professional, and incredibly supportive throughout the entire process. She kept me informed every step of the way, answered all my questions promptly, and made everything easy to understand.
What really stood out was her dedication and excellent communication. Nothing was ever too much trouble, and she always took the time to ensure I felt confident and informed. Thanks to Kayley, the whole experience was smooth, stress-free, and much quicker than I expected.
I would highly recommend Selina Finance and with people like Kayley promoting the excellent customer service and straight forward but professional approach it made a stressful process rather comfortable . A real credit to the company. Thank you, Kayley!

Resposta da Selina Finance
Selina Finance - Excellent
I would like to highly recommend Selina Finance - having used them multiple times I have found them to be very informative and helpful while managing to process finance quickly. I would personally like to say thank you Chloe Knox-McKay who has dealt with me several times and always kept me up to date with the process.
Highly recommend.

Resposta da Selina Finance
Horrible experience
Phoned up for some information to compare with Nationwide as I thought Selina had a better option for me.
Jack Chafer made me feel like I shouldn't be asking questions and that it was his money he would be giving me
Jack needs some serious training on how to talk to people
Why shouldn't I be allowed to ask questions so I can compare what is best for us?
I refused to speak to him after a while as he made me feel so angry and I needed to calm down
What a joke this company is. I was impressed before speaking to them

Resposta da Selina Finance
I can’t recommend Selina finance…
I can’t recommend Selina finance enough, responsible lending but with all intention of helping you get the best out of lending offered.
Chloe Knox-McKay was outstanding from start to finish, personable, understanding and helpful through out! It can be a daunting and embarrassing processes something like this, but honestly they see it everyday and there is zero judgement. Thanks to all involved, by especially Chloe xx

Resposta da Selina Finance
I’ve had a loan with Selina before
I’ve had a loan with Selina before, the process is so simple, there’s no judgement there and the advisors are all super polite and really helpful. I needed to encorporate my first loan into a larger loan today to pay off some debt, an hour on the phone going through everything thoroughly and it’s all sorted! I would highly recommend!

Resposta da Selina Finance
Everyone of the team were brilliant and…
Everyone of the team were brilliant and it took an unbelievably quick time (7 days) from first phone call to completion and the money arriving in my bank account

Resposta da Selina Finance
From start to finish found nothing was…
From start to finish found nothing was too much trouble , thank you Selina Finance

Resposta da Selina Finance
Selina finance are the best out there!
I can so much recommend selina for all the amazing work throughout my application. Would like to give a big thank you to Jack and Greg for making my journey so easy and stress free they are a credit to themselves and selina finance so professional and helpful. Selina have helped change me and and my familys lives just thank to everyone for such an excellent experience. If you are still looking there is no need. Selina finance are the one! Sorry would give 10 stars if could.

Resposta da Selina Finance
Kayleigh from Selina was brilliant
Kayleigh from Selina was brilliant, bright bubbly caring and professional. She was amazing and so was the whole experience

Resposta da Selina Finance
Really good company
I have had an initial chat with Chloe who is absolutely amazing! She took a lot of time to go through my finances with me and look at best options. She was kind, understanding and very knowledgeable. She’s an absolute credit. Thank you

Resposta da Selina Finance
Amazing customer service without judgement
Chloe and darcie are both a credit to the company throughout the process there was no judgement and they helped to make sure i got the right amount and was on the right rate for me and my circumstances and explained every step so it could go through as quick as possible and with ease i would highly recommend this company

Resposta da Selina Finance

Resposta da Selina Finance
My experience with Selina Finance has…
My experience with Selina Finance has been highly positive. The application process was transparent, and the team explained everything clearly without making the experience stressful. They have been professional and efficient from start to finish. Would highly recommend their services to anyone looking for flexible finance options.

Resposta da Selina Finance
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