I made an enquiry to SHP in December 2023, but my mother decided to go home rather than go into a home. For 3 months, I received texts asking me for an update, but after advising the position again, t... Ver mais
A empresa respondeu
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I made an enquiry to SHP in December 2023, but my mother decided to go home rather than go into a home. For 3 months, I received texts asking me for an update, but after advising the position again, t... Ver mais
A empresa respondeu
Senior Home Plus provided an excellent service. The process ran very smoothly and I have received a number of follow up calls to check how things are going. Great support at a difficult time
A empresa respondeu
I dealt with Jennifer Walker who was extremely helpful and kept me updated all the time. Suggesting care homes i hadnt found. I would recommend their service very much
Spoke to a very helpful member of staff, Nikki Green. Nikki was very attentive in providing sound advice on care home options, following up information in a very efficient way. Thank you Senior Home... Ver mais
A empresa respondeu
Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.
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Respondeu a 93% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Jake was very helpful. Clear explanation of how the pricing will work.

Resposta da Senior Home Plus
Joseph offered practical help. Looking for a new Nursing Home can be very time consuming at an emotive time. Explaining our needs to him, he quickly got back to us with some options. From this information, we quickly made some very important decisions about our family member in need of specialist care. He also followed up, to see if we needed further help. We would like to thank him for his help and can confidently add that our family member has now got a new home, that we know she is safe in.

Resposta da Senior Home Plus
Very helpful and friendly from joseph G. Even following up until told we'd found somewhere suitable for my dad.

Resposta da Senior Home Plus
Wonderful talking to Jake, brilliant help, explained what why etc, to help me, so grateful and thankyou so much, I highly recommend senior homes, it makes the difficult choices so helpful to make and how to approach with more positivity.
Thankyou Carole

Resposta da Senior Home Plus
Their recommendation of Farnworth was excellent and took the pain out of searching for us.Jake was very helpful and followed everything up with ud

Resposta da Senior Home Plus
Jennifer Walker at Senior Home Plus has truly been supportive throughout my journey in finding a care home for my mother and I thank her for kind help, patience and understanding

Resposta da Senior Home Plus
a young man named Joseph ghera
went that extra mile to help me with my search for a suitable care home for my wife
he works a company called
senior home plus
seniorhomeplus.co.uk

Resposta da Senior Home Plus
Senior Home Plus contacted me when I was looking for help about transferring my mother from a Care Home to a Nursing Home. My contact HANNAH DAVIS could not have been more helpful. She advised of good homes in my area and I was able to visit and select the best and most appropriate one, all due to relying on her recommendation. Waiting a while for a meeting with social services, Hannah was in constant contact to see how things were progressing. She called me several times and we also kept in touch with emails. I cannot thank Hannah enough for the support and help she gave me with this difficult process. All went well and my mother has been successfully transferred to a really good nursing home. I would recommend anyone to contact Senior Home Plus for their advice. Thank you Hannah.

Resposta da Senior Home Plus
Prompt service that met our needs. Elaine was very helpful by providing advice based on the criteria we gave her.

Resposta da Senior Home Plus
I wish to express my utmost appreciation for the exceptional service provided by Senior Home Plus. I recently faced a challenging situation in which I was required to secure immediate, high-quality nursing care for a close friend who had suffered a fall while awaiting surgery. As I reside more than two hours away and am not well acquainted with the local area, this task presented significant difficulty.
Upon contacting Senior Home Plus, I had the privilege of speaking with Ms. Elaine Kaye. After outlining the circumstances, Ms. Kaye responded with professionalism, reassurance, and a sincere willingness to assist. She promptly compiled a comprehensive list of suitable nursing homes within the required area and went so far as to contact each facility on my behalf.
Her diligence enabled us to make a fully informed decision regarding the most appropriate placement for my friend. Ms. Kaye alleviated the considerable stress and emotional strain associated with navigating this process under such urgent and challenging conditions.
I extend my deepest gratitude to Ms. Kaye and wholeheartedly recommend Senior Home Plus to anyone in need of knowledgeable, reliable, and compassionate guidance. Their support can be sought with complete confidence.
Thank you, Ms. Kaye.

Resposta da Senior Home Plus
I live in Canada, and trying to support my elderly mother-in-law from a distance has been very challenging. During my search for resources, I came across the Senior Home Plus website and began completing the online form. Unfortunately, the form would not accept my Canadian phone number, which left me feeling quite frustrated and unsure how to reach anyone for assistance.
To my surprise, within about 15 minutes I received a call from an advisor named Maya, and the experience completely turned around. Maya Smith was exceptionally helpful—she listened patiently, asked thoughtful questions, and showed genuine understanding of the difficulties we are facing. She provided clear guidance on what information we would need, what steps to take, and what to look for when evaluating care options.
Maya also went above and beyond by sending me a list of care homes in the area where my mother-in-law had lived and even offered to contact the homes on our behalf to check availability. Her support made an enormous difference; for the first time in a long while, I felt I wasn’t navigating this process alone or in the dark.
I am deeply grateful for Maya’s empathy, professionalism, and proactive assistance.

Resposta da Senior Home Plus
Great customer service from Jennifer Walker. Kept up to date with any relevant care homes suitable for our mother in law/mam. Not receiving calls too much however as requested more on email to read when available to do so.
Jennifer was friendly and professional. The only reason we didn’t go with the suggested care home was because for now we have decided to continue with carers visiting the house.
Thank you for your time.

Resposta da Senior Home Plus
Great company and the people I dealt with were all lovely,professional and helpful.
Jenifer and Emma both made evry effort possible to help with my enquiries.

Resposta da Senior Home Plus
Emma (Wilson) helped us through a very difficult transition for my Mum moving from Sussex to a Care Home in Surrey. Emma was so helpful, provided details of suitable Homes us and booked us the viewing appointments. Mum is now settled in a lovely Home in Virginia Water , so grateful Emma was there to help us.

Resposta da Senior Home Plus
Very professional and helpful thank you Emma

Resposta da Senior Home Plus
Omg! Don't even begin to fill their enquiry form!!! I started completing it then realised they were trying to get SO MUCH private data i didn't follow through. So even though I hadn't submitted the form i started getting unsolicited and unwelcome calls from them from the rudest man ever.
I have requested an immediate request to remove all my data and intend to report to the ICO. This sort of behaviour is abhorrent, especially when people enquiring may be extremely vulnerable.

Resposta da Senior Home Plus
I had an urgent situation which I needed to resolve regarding my mother's care.
Living 200 miles away I was given the most wonderful support by Hannah Davis who organized visits to care homes meeting the criteria fory mother's needs in a couple of hours enabling me to travel.Hannah was so supportive and efficient I had chosen a new home for my mother within 24 hours.
I cannot praise this service enough and would highly recommend it .
Within 24 hours I

Resposta da Senior Home Plus
Jennifer really tried to find a good placement for my dad and rang to check in on how our search was going.

Resposta da Senior Home Plus
Personal touch!! Easy to speak to . Hannah Davis was amazing . Very professional and knowledgeable. Recommended a nursing home for mum where she now is . Brilliant with emails, phone call and so friendly. Absolute 5 star!!!! Thank you Hannah 👍👍

Resposta da Senior Home Plus
Elaine Kaye responded quickly to my request for advice on how to choose residential setting with nursing care suitable for my 102 year old father. He had partially recovered from a serious infection which had been treated in hospital. He'd been very well looked after in Perth House with a view to rehabilitation into is own home but was not sufficiently fit to manage there. Elaine listened carefully and was able to recommend homes with appropriate facilities. We secured a bed at Ashbourne Lodge where Dad is receiving kind and compassionate care. Thank you Elaine for your kindness and professional support.

Resposta da Senior Home Plus
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