Senior Home PlusAvaliações 

103
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I made an enquiry to SHP in December 2023, but my mother decided to go home rather than go into a home. For 3 months, I received texts asking me for an update, but after advising the position again, t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Senior Home Plus provided an excellent service. The process ran very smoothly and I have received a number of follow up calls to check how things are going. Great support at a difficult time

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I dealt with Jennifer Walker who was extremely helpful and kept me updated all the time. Suggesting care homes i hadnt found. I would recommend their service very much

Avaliado com 5 de um total de 5 estrelas

Spoke to a very helpful member of staff, Nikki Green. Nikki was very attentive in providing sound advice on care home options, following up information in a very efficient way. Thank you Senior Home... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviços de cuidados para idosos
  2. Agência de serviços domésticos
  3. Clínica de repouso

Escrito pela empresa

Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

103 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 93% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(103)

67 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Jake was very helpful

Jake was very helpful. Clear explanation of how the pricing will work.

12 de janeiro de 2026
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Helen,

Thank you for your feedback. We’re really glad to hear Jake was helpful and provided a clear explanation of the pricing and process.

We appreciate you taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Joseph offered practical help

Joseph offered practical help. Looking for a new Nursing Home can be very time consuming at an emotive time. Explaining our needs to him, he quickly got back to us with some options. From this information, we quickly made some very important decisions about our family member in need of specialist care. He also followed up, to see if we needed further help. We would like to thank him for his help and can confidently add that our family member has now got a new home, that we know she is safe in.

17 de dezembro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Carole,

Thank you so much for your kind feedback. We’re really pleased to hear that Joseph was able to provide practical support and quickly help you find suitable options during what can be such an emotional time.

It’s wonderful to know your family member is now safely settled in a new home, and that the follow-up support was helpful as well.

Avaliado com 5 de um total de 5 estrelas

Very helpful and friendly from joseph…

Very helpful and friendly from joseph G. Even following up until told we'd found somewhere suitable for my dad.

23 de dezembro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Amanda,

Thank you for your kind feedback. We’re really glad to hear Joseph was helpful, friendly, and stayed in touch until you found a suitable place for your dad.

We appreciate you taking the time to share your experience, and we’ll make sure Joseph sees your message.

Avaliado com 5 de um total de 5 estrelas

Wonderful talking to Jake

Wonderful talking to Jake, brilliant help, explained what why etc, to help me, so grateful and thankyou so much, I highly recommend senior homes, it makes the difficult choices so helpful to make and how to approach with more positivity.
Thankyou Carole

20 de dezembro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Carole,

Thank you so much for your kind words. We’re really pleased to hear that Jake was able to clearly explain everything and support you in making such a difficult decision.

It means a lot to know the guidance helped you feel more confident and positive about the process.

Avaliado com 5 de um total de 5 estrelas

Their recommendation of Farnworth was…so very helpful

Their recommendation of Farnworth was excellent and took the pain out of searching for us.Jake was very helpful and followed everything up with ud

22 de outubro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Jean,

Thank you for your kind feedback. We’re really pleased to hear that Jake’s recommendation of Farnworth was helpful and made the search easier for you.

It’s great to know his follow-up support also made a difference.

Avaliado com 5 de um total de 5 estrelas

Jennifer Walker at Senior Home Plus has…

Jennifer Walker at Senior Home Plus has truly been supportive throughout my journey in finding a care home for my mother and I thank her for kind help, patience and understanding

16 de dezembro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Thank you so much for your kind feedback.

We’re really pleased to hear that Jennifer was able to support you with patience and understanding while finding the right care home for your mother.

Avaliado com 5 de um total de 5 estrelas

a young man named Joseph ghera

a young man named Joseph ghera
went that extra mile to help me with my search for a suitable care home for my wife
he works a company called
senior home plus
seniorhomeplus.co.uk

4 de dezembro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Thank you for sharing this. We’re really glad to hear Joseph was able to support you and go the extra mile in helping you find the right care home for your wife.

Avaliado com 5 de um total de 5 estrelas

An excellent service with very supportive staff.

Senior Home Plus contacted me when I was looking for help about transferring my mother from a Care Home to a Nursing Home. My contact HANNAH DAVIS could not have been more helpful. She advised of good homes in my area and I was able to visit and select the best and most appropriate one, all due to relying on her recommendation. Waiting a while for a meeting with social services, Hannah was in constant contact to see how things were progressing. She called me several times and we also kept in touch with emails. I cannot thank Hannah enough for the support and help she gave me with this difficult process. All went well and my mother has been successfully transferred to a really good nursing home. I would recommend anyone to contact Senior Home Plus for their advice. Thank you Hannah.

22 de novembro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Jo,

Thank you for your kind and detailed feedback. We’re really pleased to hear that Hannah was able to support you throughout the process, keep in regular contact, and help you find a suitable nursing home for your mother. It’s great to know everything went smoothly in the end and that she is now settled in a good home.

Avaliado com 5 de um total de 5 estrelas

Prompt service that met our needs

Prompt service that met our needs. Elaine was very helpful by providing advice based on the criteria we gave her.

1 de dezembro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Ann,

Thank you for your feedback.

Avaliado com 5 de um total de 5 estrelas

Excellent service

I wish to express my utmost appreciation for the exceptional service provided by Senior Home Plus. I recently faced a challenging situation in which I was required to secure immediate, high-quality nursing care for a close friend who had suffered a fall while awaiting surgery. As I reside more than two hours away and am not well acquainted with the local area, this task presented significant difficulty.

Upon contacting Senior Home Plus, I had the privilege of speaking with Ms. Elaine Kaye. After outlining the circumstances, Ms. Kaye responded with professionalism, reassurance, and a sincere willingness to assist. She promptly compiled a comprehensive list of suitable nursing homes within the required area and went so far as to contact each facility on my behalf.

Her diligence enabled us to make a fully informed decision regarding the most appropriate placement for my friend. Ms. Kaye alleviated the considerable stress and emotional strain associated with navigating this process under such urgent and challenging conditions.

I extend my deepest gratitude to Ms. Kaye and wholeheartedly recommend Senior Home Plus to anyone in need of knowledgeable, reliable, and compassionate guidance. Their support can be sought with complete confidence.

Thank you, Ms. Kaye.

2 de dezembro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Ms.Kaye,

Thank you for your thoughtful and detailed feedback. We’re truly pleased to hear that Elaine was able to support you with professionalism, reassurance, and care during such a difficult and urgent situation. It’s wonderful to know she helped ease the stress and guided you in finding a suitable placement for your friend.

We will make sure your kind words and appreciation are passed on to her.

Avaliado com 5 de um total de 5 estrelas

Exceptional Support During a Difficult Time

I live in Canada, and trying to support my elderly mother-in-law from a distance has been very challenging. During my search for resources, I came across the Senior Home Plus website and began completing the online form. Unfortunately, the form would not accept my Canadian phone number, which left me feeling quite frustrated and unsure how to reach anyone for assistance.
To my surprise, within about 15 minutes I received a call from an advisor named Maya, and the experience completely turned around. Maya Smith was exceptionally helpful—she listened patiently, asked thoughtful questions, and showed genuine understanding of the difficulties we are facing. She provided clear guidance on what information we would need, what steps to take, and what to look for when evaluating care options.

Maya also went above and beyond by sending me a list of care homes in the area where my mother-in-law had lived and even offered to contact the homes on our behalf to check availability. Her support made an enormous difference; for the first time in a long while, I felt I wasn’t navigating this process alone or in the dark.
I am deeply grateful for Maya’s empathy, professionalism, and proactive assistance.

2 de dezembro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Rexhije,

Thank you so much for your detailed and thoughtful feedback. We’re really pleased to hear that Maya was able to respond quickly and support you from afar during such a challenging situation.

It’s great to know her patience, guidance, and proactive help made the process feel less overwhelming and gave you more clarity and reassurance.

Avaliado com 5 de um total de 5 estrelas

Great customer service from Jennifer…

Great customer service from Jennifer Walker. Kept up to date with any relevant care homes suitable for our mother in law/mam. Not receiving calls too much however as requested more on email to read when available to do so.
Jennifer was friendly and professional. The only reason we didn’t go with the suggested care home was because for now we have decided to continue with carers visiting the house.
Thank you for your time.

3 de outubro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Thank you for taking the time to share your experience. We’re really glad Jennifer was able to support you in a clear and professional way, and that the communication style worked well for you.

We understand you’ve decided to continue with care at home for now, and we respect that choice. If your needs change in the future, we’ll be here to help.

Avaliado com 5 de um total de 5 estrelas

Great service

Great company and the people I dealt with were all lovely,professional and helpful.
Jenifer and Emma both made evry effort possible to help with my enquiries.

17 de novembro de 2025
Avaliação não solicitada
logotipo da Senior Home Plus

Resposta da Senior Home Plus

Dear Helen,

Thank you for your kind feedback. We’re really pleased to hear that Jennifer and Emma were able to support you and make the process feel smooth and helpful.

It’s great to know you had a positive experience with the team.

Avaliado com 5 de um total de 5 estrelas

Great help with Mum move from Sussex to Surrey

Emma (Wilson) helped us through a very difficult transition for my Mum moving from Sussex to a Care Home in Surrey. Emma was so helpful, provided details of suitable Homes us and booked us the viewing appointments. Mum is now settled in a lovely Home in Virginia Water , so grateful Emma was there to help us.

12 de novembro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Thank you so much for your kind feedback. We’re really pleased to hear that Emma was able to support you through such an important and emotional move for your mum.

It’s wonderful to know she’s now settled in a lovely home in Virginia Water, and that Emma’s help with finding suitable options and arranging viewings made things easier for you.

Avaliado com 5 de um total de 5 estrelas

Very professional and helpful thank you…

Very professional and helpful thank you Emma

4 de novembro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Elaine,

Thank you for your kind words.

We’re really glad to hear Emma was professional and helpful in supporting you.

Avaliado com 1 de um total de 5 estrelas

Omg evil, awful data harvesters

Omg! Don't even begin to fill their enquiry form!!! I started completing it then realised they were trying to get SO MUCH private data i didn't follow through. So even though I hadn't submitted the form i started getting unsolicited and unwelcome calls from them from the rudest man ever.
I have requested an immediate request to remove all my data and intend to report to the ICO. This sort of behaviour is abhorrent, especially when people enquiring may be extremely vulnerable.

26 de outubro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Hello

I’m really sorry to hear about your experience. This is absolutely not the way we want anyone to feel when contacting us. Thank you for bringing it to our attention.

Please rest assured we take data protection and respectful communication very seriously. I’ve passed this on to our team to investigate immediately so we can understand what happened and ensure this doesn’t happen again.

Avaliado com 5 de um total de 5 estrelas

Extremely Helpful

I had an urgent situation which I needed to resolve regarding my mother's care.
Living 200 miles away I was given the most wonderful support by Hannah Davis who organized visits to care homes meeting the criteria fory mother's needs in a couple of hours enabling me to travel.Hannah was so supportive and efficient I had chosen a new home for my mother within 24 hours.
I cannot praise this service enough and would highly recommend it .

Within 24 hours I

30 de setembro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Yvonne,

Thank you so much for your kind feedback. We’re really pleased to hear that Hannah was able to support you quickly during such an urgent situation and help arrange suitable care home visits so promptly.

It’s wonderful to know you were able to find the right home for your mother within 24 hours, and that the process felt supportive despite the distance.

Avaliado com 5 de um total de 5 estrelas

Jennifer really tried to find a good…

Jennifer really tried to find a good placement for my dad and rang to check in on how our search was going.

2 de setembro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Stephanie,

Thank you for your kind feedback. We’re really glad to hear Jennifer took the time to support you and followed up during your search for your dad’s care.

Avaliado com 5 de um total de 5 estrelas

Personal touch!

Personal touch!! Easy to speak to . Hannah Davis was amazing . Very professional and knowledgeable. Recommended a nursing home for mum where she now is . Brilliant with emails, phone call and so friendly. Absolute 5 star!!!! Thank you Hannah 👍👍

8 de setembro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Romy,

Thank you so much for your wonderful feedback. We’re really pleased to hear that Hannah was able to support you in such a friendly and professional way, and that her guidance helped you find the right nursing home for your mum.

It’s great to know the communication felt easy and reassuring throughout the process.

Avaliado com 5 de um total de 5 estrelas

Excellent advice

Elaine Kaye responded quickly to my request for advice on how to choose residential setting with nursing care suitable for my 102 year old father. He had partially recovered from a serious infection which had been treated in hospital. He'd been very well looked after in Perth House with a view to rehabilitation into is own home but was not sufficiently fit to manage there. Elaine listened carefully and was able to recommend homes with appropriate facilities. We secured a bed at Ashbourne Lodge where Dad is receiving kind and compassionate care. Thank you Elaine for your kindness and professional support.

14 de agosto de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Lesley,

Thank you so much for your kind and detailed feedback. We’re really pleased to hear that Elaine was able to listen carefully and guide you towards suitable options for your father’s care.

It’s wonderful to know he is now settled at Ashbourne Lodge and receiving kind and compassionate support.

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