Senior Home PlusAvaliações 

103
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I made an enquiry to SHP in December 2023, but my mother decided to go home rather than go into a home. For 3 months, I received texts asking me for an update, but after advising the position again, t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Senior Home Plus provided an excellent service. The process ran very smoothly and I have received a number of follow up calls to check how things are going. Great support at a difficult time

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I dealt with Jennifer Walker who was extremely helpful and kept me updated all the time. Suggesting care homes i hadnt found. I would recommend their service very much

Avaliado com 5 de um total de 5 estrelas

Spoke to a very helpful member of staff, Nikki Green. Nikki was very attentive in providing sound advice on care home options, following up information in a very efficient way. Thank you Senior Home... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviços de cuidados para idosos
  2. Agência de serviços domésticos
  3. Clínica de repouso

Escrito pela empresa

Senior Home Plus is your trusted partner in finding the right residential or nursing home all over England. We provide free, personalized guidance to elderly individuals and their families as they navigate the often-complex process of moving into a care home. Our compassionate advisors are specially trained to offer expert support, whether you're looking for a care home, a residential home, a nursing home, or even an assisted living facility. With access to a vast database of available care homes and real-time vacancies, we ensure fast and efficient matching based on your loved one’s medical needs, level of autonomy, budget, and preferred location. At Senior Home Plus, we combine empathy, professionalism, and practical expertise to help families make confident decisions about finding the care home tailored to their needs.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

103 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 93% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(103)

67 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Jenifer Walker at Senior Home Plus was incredible

Jenifer Walker at Senior Home Plus was incredibly helpful and supportive in what is a difficult journey to find the right care home for my father. She set-up tours of great care homes and followed up with me. This is a free service which is great, and I highly recommend using it.

19 de agosto de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Kirrily,

Thank you so much for your kind feedback. We’re really pleased to hear that Jennifer was able to support you through what can be a very difficult process and help arrange suitable care home visits for your father.

It’s great to know the follow-up and guidance made things easier for you.

Avaliado com 5 de um total de 5 estrelas

Help needed and given

I was contacted by Jenifer Walker with an offer to help us find suitable respite care for my Husband. I was greatly impressed with her friendliness and meticulous attention to every relevant detail of the help we needed. We quickly received a suggestion of a suitable care home. We visited and it so right for our needs we booked on the spot.

Many thanks Jenifer for your exceptional understanding.

8 de agosto de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Dorothy,

Thank you so much for your kind feedback. We’re really pleased to hear that Jennifer was able to support you with such care and attention to detail during an important decision for your husband.

It’s wonderful that the first recommendation felt right for your needs and everything came together so quickly.

Avaliado com 1 de um total de 5 estrelas

Insensitive and no help whatsoever...

I made contact around 2 years ago trying to find care for my poorly Mum. I was asked what my requirements were and it was clear they couldn’t find anything suitable. However they kept contacting me with Homes that did not meet my needs. I asked them to stop calling as I had found somewhere myself that met all our requirements. They stopped contacting me for a while, my Mother sadly passed away not many weeks after finding her new home. I was contacted again and explained via email and phone conversation that she had passed away. I have been contacted 3 times in the last 6 weeks asking if I’m still looking for a Home for my Mum... well obviously not. I have replied to 3 emails to explain the situation but the contact keeps happening. PLEASE stop contacting me, remove me from your system and show some respect!
7 months to reply, says it all!

5 de agosto de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Lisa,

We are sincerely sorry for your loss and truly regret the distress this situation has caused you.

This is clearly unacceptable, especially after you had already informed us that your mother had passed away. You should not have been contacted again, and we understand how upsetting and insensitive this must have felt.

We have now removed your details from our system and added a permanent stop on any further contact. We are also urgently reviewing how this repeated mistake occurred to ensure it does not happen again.

Thank you for taking the time to make us aware of this, and please accept our deepest apologies.

Avaliado com 1 de um total de 5 estrelas

I contacted Seniorhomeplus as I was urgently looking for a nursing home…

I contacted Seniorhomeplus as I was trying to find a suitable nursing home for my friend who is suffering from dementia. Jenifer Walker, the Seniorhomeplus advisor was sympathetic, helpful and constructive - and gave freely of her time and experience in clarifying my friend's particular needs and how a suitable place might be found him.

25 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Senior Home Plus

Senior Home Plus are an excellent firm to aid your search to find a quality care home for your loved one. After my initial search for a care home I was contacted by Jenifer Walker from Senior Home Plus she was kind and considerate to the needs of my friend who I was looking for a care home due to her Alzheimer’s she recommended an excellent home that had all the amenities my friend needed to still give her a great quality of life in a modern clean environment with a great outdoor space which my friend loves. She now lives in the home and is enjoying each day as it comes. Thank you Jenifer Walker for all the advice you gave and finding this wonderful home for my friend.

17 de julho de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Mrs Cachrane,

Thank you for your kind feedback.

We’re really pleased to hear that Jenifer was able to support you through such an important decision and that your friend has settled well into her new home and is enjoying a good quality of life.

Wishing you all the best moving forward.

Avaliado com 5 de um total de 5 estrelas

Helpful and supportive

Jenifer Walker was so helpful with my enquiry for my friends care home.
Thank you for all your help Jenifer.

27 de julho de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Carol,

Thank you for your kind words. We’re glad to hear Jenifer was able to support you with your enquiry and make the process easier for you. Wishing you and your friend all the best.

Avaliado com 5 de um total de 5 estrelas

Responsive Service

Josh Moore was very attentive and knowledgable and responded quickly with suggestions for care facilities locally. He followed up any enquiries. We did in fact choose a care home not on his list but that did not reflect any dissatisfaction with Senior Home Plus service given.

14 de julho de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Angela,

Thank you for your feedback. We’re pleased to hear that Josh was attentive, responsive, and able to support you with helpful suggestions throughout your search.

We also appreciate your clarification, and we’re glad you were satisfied with the service provided by Senior Home Plus.

Avaliado com 5 de um total de 5 estrelas

Emma was super friendly and helpful!

Emma was super friendly and helpful. We had a phone conversation about what I was looking for to help with my Nan's care. Emma kept in touch with text messages and arranged appointments for me to view a couple to nursing homes. This was really helpful when you find yourself suddenly needing to sort care and leading your own busy life! Every little helps - thanks Emma! X

18 de julho de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Lorraine,

Thank you so much for your lovely feedback. We’re really pleased to hear that Emma was able to support you in such a friendly and helpful way during what can be a stressful time. It’s great to know her guidance and follow-ups made the process easier for you while arranging care. We’ll be sure to pass your kind words on to her.

Avaliado com 5 de um total de 5 estrelas

Good to be able to talk to a human!

Good to be able to talk through various options and receive guidance. Very pleased with our choice of The Pines in Hove. Excellent follow up service from Jake.

14 de julho de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Suzi,

Thank you for your kind feedback. We’re really pleased to hear that being able to speak with Jake and discuss the different options was helpful for you, and that you found the right choice at The Pines in Hove. We also appreciate your comments on the follow-up service.

Avaliado com 5 de um total de 5 estrelas

Jennifer made a difficult job so much easier for us.

While looking for a respite home for my aged Aunt while we were out of the country Jennifer Walker was sympathetic and very helpful in providing alternative homes and arranging viewings. It made a difficult and emotional job so much easier for us

28 de junho de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Paul,

Thank you for your kind words. We’re really glad to hear that Jennifer was able to support you during such a difficult and emotional time, and that she helped make the process of arranging respite care for your aunt easier.

Avaliado com 5 de um total de 5 estrelas

Jennifer Walker

Jennifer Walker
Is the lady that introduced me to you and I’m very glad she did she has been most helpful and guiding me and looking after me ongoing so all well done and thank you very much
The experience started quite a time back at least three weeks and Jennifer‘s contacting me on occasions since then
John McCann

9 de julho de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear John,

Thank you for your kind feedback. We’re really pleased to hear that Jennifer has been so helpful and supportive throughout your experience and that she continued to stay in touch over the past few weeks.

Avaliado com 5 de um total de 5 estrelas

Very very helpful

Hannah was super helpful and really listened to the brief. Thank you at a difficult time.
Many thanks
Annabel

2 de julho de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Annabel,

Thank you for your kind feedback. We’re really pleased to hear that Hannah was helpful, attentive, and took the time to understand your needs during what sounds like a difficult period.

Avaliado com 4 de um total de 5 estrelas

Search for Respite care

Josh kept in contact with me to see how my search was progressing.

25 de junho de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Philip,

Thank you for your feedback. We’re pleased to hear that Josh stayed in contact and continued to support you throughout your search for respite care.

Avaliado com 5 de um total de 5 estrelas

Josh and his team connected with me and…

Josh and his team connected with me and were amazing. Josh kept in touch my with me and never minded my needs for my husband changing constantly. I was offered good reliable advice plus being found homes to suit our needs. Unfortunately my husband didn't get to move to a better place in time but my appreciation of your assistance is heartfelt

11 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Jacklyn,

Thank you for your heartfelt feedback. We’re really sorry to hear about your situation, and we’re glad that Josh and the team were able to support you with care, consistency, and understanding while your husband’s needs were changing.

Avaliado com 5 de um total de 5 estrelas

Fantastic Service from Josh

I wasn't expecting such attention and care to be given when I filled out the online form but Josh Moore really took the time to listen and respond appropriately. He followed up daily with me and made me feel like I wasn't alone in doing the search for mums care.
I would definitely use this Your Senior Home Plus again, should we need it because I had zero knowledge of how these homes work and Josh helped me to understand.

25 de junho de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Roxy,

Thank you for your kind feedback. We’re really pleased to hear that Josh took the time to listen, support you throughout your search, and help you understand the care home process.

It’s great to know you felt supported and not alone during such an important time.

Avaliado com 5 de um total de 5 estrelas

Jenifer Walker was very efficient in…

Jenifer Walker was very efficient in listing possible homes for my mother. The service helps to reduce the manual search of homes and provides information.

24 de junho de 2025
Avaliação não solicitada
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Resposta da Senior Home Plus

Dear Neil,

Thank you for your feedback. We’re pleased to hear that Jenifer was efficient in helping you identify suitable homes for your mother and that the service made the search process easier for you.

Avaliado com 5 de um total de 5 estrelas

Finding a care home

After my initial phone call with Jenifer Walker explaining my situation and wanting to find a suitable care home for my mother in law l was very pleased how she emailed me several times to check how things were going and offered her advice and understanding.
Overall a great experience

3 de junho de 2025
Avaliação não solicitada
logotipo da Senior Home Plus

Resposta da Senior Home Plus

Dear Roz,

Thank you for your kind feedback. We’re really pleased to hear that Jenifer was able to support you throughout your search and stay in regular contact while offering helpful advice and understanding.

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