A first class service,no mess no disruption and was consulted on everything,fully explained operation and did not leave until I was happy.Cant recommend this company highly enough.The engineer was ver... Ver mais
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Veja o que dizem as avaliações
The Surveyor came on tuesday and it was installed by Olly on friday who was very professional and took the time to show me how to use it, then a follow up call from Dan to check all was okay. I would... Ver mais
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The stairlift I had fitted for my wife was perfect for her needs . senior stairlifts gave me a very fare price and fitted every thing within a week . the engineer Arran Greef how fitted it was friendl... Ver mais
A empresa respondeu
Jordan M M. A very patient man who was very kind to me. He has done a great job with installing my stairlift, explaining/showing me how it works and has tidied up on completion. Very professional. Tha... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Senior Stairlifts
Escrito pela empresa
About us.
Here at Senior Stairlifts, our mission is to offer a simple, no-nonsense process that gets the right stairlift for yourself or a loved one, installed at a great price. We have proudly supported clients across the UK – Our friendly and knowledgeable engineers ensure each stairlift is fitted with the guaranteed peace-of-mind you can always expect here at Senior Stairlifts.
Informações de contato
Zeal Court, LS19 7BN, Leeds, Reino Unido
- 0800 995 6019
- contact@seniorstairlifts.co.uk
- seniorstairlifts.co.uk
4,6
Excelente
119 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very happy with Steve W and Chris with…
Very happy with Steve W and Chris with their service and installation.
19 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hi Anne, thank you for leaving such a lovely 5 star review! We're so happy to hear that Steve and Chris were helpful and gave you an amazing experience with their service and installation.
Aaron great fitter 100%
18 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hi James, thank you for your lovely review!
Installation of Stairlift by Jordan M M
Jordan M M. A very patient man who was very kind to me. He has done a great job with installing my stairlift, explaining/showing me how it works and has tidied up on completion. Very professional. Thank you.
18 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hi, thank you for your kind review and lovely words about Jordan MM. We're happy to hear he was a very patient man and was kind to you, as we all aim to be!
Arron brilliant customer services
Arron brilliant customer services, mended our stair lift lovely
18 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hi Gordon, thank you for your kind review and lovely words about arron.
Very pleased with the service
Very pleased with the service. Aaron came and fitted parts to the stairlift
18 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hi Janice, thank you so much for your kind review. We're happy to hear you were pleased with the service from Aaron.
Very brilliant service from senior…
Very brilliant service from senior stairlifts. Aaron who installed the stairlift has been very good.
18 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hi Jay, Thank you for the lovely review. Really pleased to hear Aaron looked after you so well. We will make sure he hears your kind words!
Supplied and fitted in 2 days
Supplied and fitted in 2 days. Excellent service. All staff very helpfully, right from enquiry to fitting.
5 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hi Neil, Thank you for the great review. Really pleased to hear everything came together so quickly and that the team looked after you every step of the way. Thank you for choosing Senior Stairlifts!
A first class service,no mess no…
A first class service,no mess no disruption and was consulted on everything,fully explained operation and did not leave until I was happy.Cant recommend this company highly enough.The engineer was very pleasant, polite and considerate .Thank you
16 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hey Barbara, Thank you so much for the wonderful review. It is really pleasing to hear the whole experience was so smooth and that the engineer made sure you were completely happy before leaving. We will pass your kind words on to the team. Thank you for recommending us so highly!
The Surveyor came on tuesday and it was…
The Surveyor came on tuesday and it was installed by Olly on friday who was very professional and took the time to show me how to use it, then a follow up call from Dan to check all was okay. I would highly recommend this company 😊
5 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hey Donna, Thank you for the brilliant review. It is great to hear that Olly did a fantastic job with the installation and took the time to make sure you were comfortable using it, and that Dan followed up to check everything was okay. We will make sure they both hear your kind words. Thank you for recommending us!
The work has been well done
The work has been well done, and quickly and I can't fault it in any way.
5 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hey Josephine, Thank you for the kind words. Really pleased to hear everything went smoothly. We hope you enjoy your new stairlift!
The stairlift I had fitted for my wife…
The stairlift I had fitted for my wife was perfect for her needs . senior stairlifts gave me a very fare price and fitted every thing within a week . the engineer Arran Greef how fitted it was friendly and polite he even vacuumed all the stairs for me. All in all I can say senior stairlifts were very fair and did a good job .
26 de maio de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hi David, Thank you for the wonderful review. We are really pleased to hear everything came together so quickly and that the stairlift is perfect for your wife. Arran going the extra mile with the hoovering is always a bonus! We will make sure he hears your kind words. Thank you for choosing Senior Stairlifts!
Absolutely perfect.on time good…
Absolutely perfect.on time good workmanship and cleaned up and explained everything.recommended highly.thanks darren
12 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hey Angela, Thank you for the lovely review. Really pleased to hear Darren delivered from start to finish. We will make sure he hears your kind words. Thank you for recommending us!
I went for a "Refurbished" Stairlift"…
I went for a "Refurbished" Stairlift" recommended by the Salesman. At installation I noticed a very broken part and drew attention to it. Installer said fine we will get a new one fitted. That part fell of within 12 hours and no sign of a replacement. Tried to chase it up and got nowhere at all. Then other flaws showed up including the anchor points on the Stairs being all wrong and not properly attached therefore dangerous. I took advice from Citizen's Advice who told me I was within my rights to have a full refund under the 2015 Consumer act. So I sent a letter before court giving them time to reply. They ignored it completely until the deadline was passed and then offered to put everything right. Absolutely not if there is a problem it is put right the moment it happens not just before Court Action. The spare part had eventually turned up with no instructions of how to fit - and was absolutely FILTHY. Next letter before court was sent and came back "undelivered three times" written on it. So just before I implemented court action I tried WHICH as the company are WHICH Trusted Traders. Within a couple of hours they were on the phone. Claiming they didn't have my bank details. So I said send the email and I will return bank details. They were foolish enough to send the emails which had my bank details on them! Do not touch them they bully the elderly and are totally incompetent. I have had a new stair lift installed by Acorn Stair lifts and that company were horrified at the incompetent dangerous fitting. Senior Stairlifts were late arriving to remove my installation so the new company took it out for me to be collected later in the day. I can back up my claims with evidence and believe if I had gone to court I would have got compensation for the aggravation I really didn't need as an 80 year old cancer patient. Minus 5 stars.
6 de março de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Thank you for your review, Philippa. We take all feedback seriously and want to ensure an accurate account is available to anyone reading this.
At the point of installation, Philippa signed a handover and demonstration form confirming she was satisfied with the installation. There was nothing at that time to suggest she was unhappy or that any concerns had been raised about the fitting. We have no evidence to suggest the installation was incorrect or unsafe, and we hold signed documentation to support this.
We acknowledge that the bottom rail end cap was damaged at installation. We want to be clear that this is a cosmetic component only and had absolutely no bearing on the safety or functional operation of the lift. We accept that the replacement part sent was not of an acceptable standard and we apologise for that. When Philippa raised her concerns, we acted promptly and offered a Senior Engineer visit to replace the part, carry out a full inspection and extend her warranty at no cost.
When Philippa requested a removal and refund instead, we agreed immediately and requested her bank details to process this without delay. We made five separate attempts to issue the refund. Three attempts failed due to incorrect bank details provided by email, and a further two attempts made directly with our Finance Director by phone were also unsuccessful due to incorrect details being provided. The refund was processed immediately once correct details were received.
Regarding the letters, we did not receive any correspondence. If letters were returned to sender on multiple occasions, we can only conclude that an incorrect address was used, as this was entirely outside of our control.
Philippa also instigated an investigation through Which? Trusted Traders. We engaged with this process fully and transparently, and the investigation found no wrongdoing on our part.
This was not up to our usual high standard, our internal processes have been reviewed as a result of this and we apologise to Philippa and wish her well in the future.
Brilliant job by reece and jonny i…
Brilliant job by reece and jonny i would definitely recommend senior stairlifts.
11 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hey Colin, Thank you for the great review. We are really pleased to hear Reece and Jonny did a brilliant job. We will make sure they both hear this. Thank you for recommending us!
I have used senior stair lifts numerous…
I have used senior stair lifts numerous times now and every time they have called they have repaired my old lift.
They are professional, polite and do a danm good job thanks again guys I would recommend you to any one!!
9 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hey Steven, Thank you so much for the kind words and for your continued loyalty. It is always a pleasure to help, and we are really glad we have been able to keep things running smoothly for you every time. Thank you for recommending us, it means a great deal!
Absolutely brilliant service from…
Absolutely brilliant service from everyone I dealt with especially Jordan Kim and Darren (CORNWALL). Stairlift all fitted left tidy and after service excellent. Would definitely recommend.
8 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hi Shirley, Thank you for the wonderful review. We are so pleased to hear that Jordan, Kim, and Darren all looked after you so well down in Cornwall. It is great to know the installation and aftercare both hit the mark. Thank you for recommending us!
I'm very pleased with the two…
I'm very pleased with the two stairlifts reece has fitted for me.
He was polite and efficient and left no mess in my house.
I would definitely recommend senior stairlifts to anyone
8 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hey Margaret, Thank you for the brilliant review. Two stairlifts fitted and not a speck of mess left behind - Reece will be really pleased to hear that! Thank you for recommending us, it means a lot.
100% recommended
Very knowledgeable technicians. Took a lot of time to establish exactly what we wanted / needed. Great products and service. Special thanks to Darren who carried out today's installation absolutely faultlessly. Helpful and very friendly.
5 de junho de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hi Paul, Thank you so much for the wonderful review. We are really pleased to hear the whole process felt thorough and tailored to your needs. Darren is a fantastic member of the team and we will make sure he hears your kind words. Thank you for choosing Senior Stairlifts!
Very happy with the whole experience…
Very happy with the whole experience from the quote which gave us confidence to the professional installation by Jordan and his assistant. The quality of the whole installation. Happy to take out the extended warranty.
28 de maio de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Hey Michael, Thank you for the lovely review. We are really pleased to hear the whole experience gave you confidence from the very start, and that Jordan and his colleague did a great job with the installation. Enjoy your new stairlift and welcome to the extended warranty!
Excellent engineer and service
Called senior stairlifts as my aunts stairlift stopped working. The engineer Ollie came on time and rectified the issue quickly and got us back up and running. Highly recommend thank you Ollie,
27 de maio de 2026
Avaliação não solicitada
Resposta da Senior Stairlifts
Thank you for the great review, Sarah. We are glad Ollie was able to get everything sorted quickly and get your aunt back up and running. We will make sure he hears your kind words. Thank you for recommending us!
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