Arrived in good condition, but didn’t pay full cost of shipping so I had to pay an extra fee to get it delivered from the local depot.
A empresa respondeu
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Veja o que dizem as avaliações
Fantastic service, after a mistake of mine Rod was quick to rectify after contacting me about it. Very much appreciated. My Cresties food arrived quickly. Thank you. Highly recommend Serpentia.
A empresa respondeu
Fantastic prices and outstanding customer service. A mistake at my end happened regarding the door number for delivery. I made contact straight away,wasn't an issue. Was sorted out straight away. Woul... Ver mais
A empresa respondeu
Found Serpentia on a Google search as the item i was after is either not available in my area or on line stores are overpriced. I ordered a small pot of Rapashy Super Green for my fish. Less than... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Serpentia Pet Supplies is a UK specialist retailer of reptile supplies, fish food, lighting, heating, supplements and other essential pet care products. We focus on trusted brands, clear product information and dependable customer service.
Informações de contato
Reino Unido
- serpentia-pet-supplies.uk
4,6
Excelente
34 avaliações
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Resposta da Serpentia Pet Supplies
Thanks for the great review, Mrs W — really pleased you were happy with the service and prompt delivery. We really appreciate your feedback!
Had to pay extra fee due to unpaid postage costs
Arrived in good condition, but didn’t pay full cost of shipping so I had to pay an extra fee to get it delivered from the local depot.
27 de julho de 2026
Resposta da Serpentia Pet Supplies
Thanks for bringing this to our attention, Matthew. We first became aware of the additional postage charge through your review and contacted you by email straight away so we could investigate and resolve it for you.
We have checked the order and confirmed that the parcel was correctly weighed and the appropriate Royal Mail postage was purchased. Thank you for subsequently providing the details of the surcharge — we have refunded the amount in full so that you are not left out of pocket, and we will take the matter up separately with Royal Mail.
We’re sorry for the inconvenience this caused and appreciate you giving us the opportunity to put it right.
Excellent speedy service
Excellent speedy service, kept me updated on my order, will definitely be ordering from here again, as well as recommending to other.
25 de julho de 2026
Resposta da Serpentia Pet Supplies
Thanks for the fantastic review, Mr Smith — we’re really pleased you were happy with the speedy service and the updates throughout your order. We truly appreciate your recommendation and look forward to serving you again!
Resposta da Serpentia Pet Supplies
Thanks for the positive review, Mr Deakin — we’re really pleased you were happy with the service, prompt delivery and fair pricing. We really appreciate your feedback!
Excellent communication and service
Excellent communication and service. Good prices.
4 de julho de 2026
Resposta da Serpentia Pet Supplies
Thanks for the great review, Christine — we’re really pleased you were happy with the communication, service and prices. We really appreciate your feedback!
arrived quickly
4 de julho de 2026
Resposta da Serpentia Pet Supplies
Thanks for the great review, Geoff — really pleased your order arrived quickly. We really appreciate your feedback!
Resposta da Serpentia Pet Supplies
Thanks for the great review, Leigh — really pleased your order arrived quickly and that the item was exactly as expected. We really appreciate your feedback!
Supper fast delivery and a nice note…
Supper fast delivery and a nice note inside saying if I need anything else or information
27 de junho de 2026
Resposta da Serpentia Pet Supplies
Thanks for the great review — we’re really pleased you were happy with the fast delivery and that the note inside was appreciated. We really appreciate your feedback!
Great experience
Great experience! Good prices, quick delivery, will definitely order from these again.
15 de junho de 2026
Resposta da Serpentia Pet Supplies
Thanks for the great review, Abi — we’re really pleased you were happy with the prices and quick delivery. It’s great to hear you had such a positive experience, and we look forward to serving you again!
Resposta da Serpentia Pet Supplies
Thanks for the great review, Martin — really pleased you were happy with the speed of service and the communication throughout. We really appreciate your feedback!
Great price and fast delivery of…
Great price and fast delivery of Repashy fish food
29 de maio de 2026
Resposta da Serpentia Pet Supplies
Thanks for the great review, Christopher — really pleased you were happy with the price and the fast delivery of your Repashy fish food. We really appreciate your feedback!
Great prompt service and good customer…
Great prompt service and good customer service
21 de maio de 2026
Resposta da Serpentia Pet Supplies
Thanks for the great review, Damian — really pleased you were happy with the prompt service and customer service. We really appreciate your feedback!
Highly recommend
First time using this company I can highly recommend them, my parcel arrived in good time and was well packaged great service 👍
21 de maio de 2026
Resposta da Serpentia Pet Supplies
Thanks for the great review, Susan — we’re really pleased your first order with us was such a positive experience. It’s great to hear your parcel arrived in good time, was well packaged, and that you were happy with the service. We really appreciate your recommendation!
Speedy delivery
8 de maio de 2026
Resposta da Serpentia Pet Supplies
Thanks for the great review, Gerald — really pleased your order arrived quickly. We really appreciate your feedback!
Resposta da Serpentia Pet Supplies
Thanks for the great review, Jacqui — really pleased you were happy with the service and delivery. We really appreciate your feedback!
Fantastic service
Fantastic service, after a mistake of mine Rod was quick to rectify after contacting me about it. Very much appreciated.
My Cresties food arrived quickly.
Thank you. Highly recommend Serpentia.
12 de maio de 2026
Resposta da Serpentia Pet Supplies
Thanks for the fantastic review, Zenka — we’re really pleased we could quickly get things sorted out for you and that your Cresties’ food arrived promptly. We really appreciate your kind words and recommendation!
First purchase from Serpentia
First purchase from Serpentia. Good communication, prompt delivery and overall an excellent service.
5 de maio de 2026
Resposta da Serpentia Pet Supplies
Thanks for the great review, Peter — we’re really pleased your first purchase with us was such a positive experience. It’s great to hear you were happy with the communication, prompt delivery and overall service. We really appreciate your feedback!
Resposta da Serpentia Pet Supplies
Thanks for the great review, Al — we’re sorry the parcel arrived damaged, but really pleased we could get the replacement sorted quickly and without any fuss. We really appreciate your feedback!
Resposta da Serpentia Pet Supplies
Thanks for the great review, Paul — really pleased you were happy with the product and the fast delivery. We really appreciate your feedback!
Quick delivery
Quick delivery. Reasonable price . One of the few places that has the larger tubs of repashy superfly
11 de abril de 2026
Resposta da Serpentia Pet Supplies
Thanks for the great review, Lydia — really pleased you were happy with the quick delivery and pricing. We know the larger Repashy tubs can be harder to find, so we’re glad we could help. We really appreciate your feedback!
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